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Crowne Plaza Hotel Villahermosa

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Crowne Plaza Hotel Villahermosa
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94 Reviews from our TripAdvisor Community

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Showing 26: English reviews
Aberdeen, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 April 2016

Stayed here four or five times and always enjoyed my stay. Very clean hotel, Good breakfast choice and staff always friendly. Good choice of beers in the bar and some places to eat nearby. Small gym but adequate and normally not too busy.

Helpful?
Thank Carl T
Luisa D, Guest Relations Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear Carl T, Let me thank you for your comments, it's very gratifying for us to know that your stay was pleasant, we hope you feel the same way, each and every one of your visits to Villahermosa. Once again thank you for distingue us with your preference, we hope to have you again soon in our property. Best regards, More 

Dayton, Ohio
2 reviews
Reviewed 21 March 2016

To begin with, the front desk staff cannot speak English very well and they cannot follow simple instructions as far as billing etc. Since I'm a business traveler I needed the front desk personnel to charge me from Monday thru Sunday and that is way too much to ask. The management of the hotel do not acknowledge IHG Platinum or... More 

Helpful?
Thank kingston742
Luisa D, Guest Relations Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear kingston742, Let me thank you for being a member of our IHG Rewards Club program and for choose to stay with us during your visit to the City. We deeply regret that your stay has not lived up to your expectations. The feedback we receive from our guests is very valuable to us as it helps us in our... More 

Boca del Rio, Mexico
Level Contributor
5 reviews
3 hotel reviews
Reviewed 22 February 2016 via mobile

The strongets point of this hotel is the restaurant: good variety of options and good service. Comfortable rooms with average internet service. Good service at frontdesk with good atention. Located in business area.

Helpful?
Thank Juan A
Luisa D, Guest Relations Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear Juan A, Let me thank you for your comments, it's very gratifying for us to know that your stay was pleasant, we hope you feel the same way, each and every one of your visits to Villahermosa. Once again thank you for distingue us with your preference, we hope to have you again soon in our property. Best regards, More 

Level Contributor
8 reviews
8 hotel reviews
Reviewed 5 September 2015 via mobile

This was my worst experience in my entire carrier. I visited almost 50 countries stayed almost thousands of hotel but this hotel was hell for me 1.hotel staff don't know English but they behave that they know everything. 2.i translated to them on Google in spanish that being indian hindu I don't eat Cow meat but they surved me cow... More 

Helpful?
Thank ABHISHEK G
Luisa D, Guest Relations Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear ABHISHEK, Thank you for choosing to stay with us during your visit at Villahermosa City, also that you took the time to send us your comments. Let me offer my sincere apologies for the inconvenience you experienced during your stay at the hotel. We already have passed your comments to general manager of the hotel. Hope wil see you... More 

Edinburgh, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 July 2015

We stayed several nights at this hotel on this occasion. We've noticed that the consistency/standard of service has improved since our last stay but still needs working on. On our different stays the welcome was not always the same - as would have been expected. Unfortunately, the rooms all had details: be it a broken desk, smelly pillows, marked/dented walls... More 

Helpful?
Thank SPM174
Luisa D, Guest Relations Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear SPM174, Thank you for choosing to stay with us again during your visit at Villahermosa City, also that you took the time to send us your comments. Let me offer my sincere apologies for the inconvenience you experienced during your stay at the hotel. Let me inform you that we have passed your suggestions to general manager of the... More 

Chicago, United States
Level Contributor
96 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 8 June 2015 via mobile

This was one of my best stays ever. The property is new, clean, spacious and bright. The employees are professional and friendly. The rate was extremely low for what we received in return. The restaurant in the hotel is excellent as well.

Helpful?
Thank Rodolfo J
Armando M, Guest Relations Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear Rodolfo J, Thank you very much for your comments!, We are very pleased that our efforts to have a better service are having a good improvement. Also thanks for the time giving us a comment in this page. One again thank you for distingue us with your preference, we hope to have you again soon in our property. Sincerely,... More 

Edinburgh, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 March 2015

We stayed at this hotel last month and on two visits the quality of service differed greatly. On one first stay, they failed to inform us of what were entitled to as Gold/Platinum members of the IHG Club. On the second stay, they charged us for the second person (which was named on the reservation, by the way) on items... More 

Helpful?
Thank SPM174
CPVillahermosa, Guest Relations Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear SPM174, We want to thank you for telling us about your recent stay , and want to offer a sincere apology for any problems you might have. We are working to provide the best service to our guests. Thanks again for your feedback and we hope to have you back on your next visit to Villahermosa, so you can... More 

Montreal, Canada
Level Contributor
145 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 4 February 2015

The staff was super accommodating and its location smack in the middle of the hotel area couldn't be more convenient, two steps away from Parque La Choca if you like running at any time during the day and just a five minutes bike ride to La Venta museum the only eco-archeological park in the Americas where you will find some... More 

Helpful?
Thank Jmkliur
CPVillahermosa, Front Office Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear Jmkliur: In the name of all the staff of the hotel, we would like to thank you for your good comments, we are making an effort to have a better and improved service every day, as you could feel here in your stay in our property. Also I want to invite you to stay again with us and treat... More 

Rio de Janeiro, RJ
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 17 January 2015 via mobile

I have stayed in this hotel quite a few times and I will recommend to anyone that is looking to spend some time in Villahermosa either for business or pleasure. Rooms are clean, serve very nice meals, breakfast can be overwhelming but the choice is yours. Most of the staff speak English and are always willing to help. The Internet... More 

Helpful?
Thank Omotayo F
CPVillahermosa, Front Office Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear Omotayo F: First of all, thanks for your preference staying with us in your last trip to Villahermosa. We are very pleased with your comments, because all the changes we are making are for a better quality service, to ensure you a better experience here in our property. Again, thanks for your kindly comments, and I invite you to... More 

Los Angeles, California
Level Contributor
231 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed 9 January 2015

Let's face it, if you're going to Villahermosa, its most likely not for vacation. I found the Crowne Plaza, very clean, convenient and well maintained. The buffet breakfast (included with my room) was really good, waffles, eggs, fruit, juices as well as some really good Mexican dishes. The hotel was a good value, no complaints.

Helpful?
Thank AlwaysGl0beTr0tting
CPVillahermosa, Front Office Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear AlwaysGl0beTr0tting: As always, is a pleasure to have guests satisfied with our property, we are very pleased that our service met your expectations. I would like to invite you to stay again with us in your next visit to Villahermosa and exceed your expectations in a better way. Best Regards Armando M. Front Desk Manager Crowne Plaza Villahermosa More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Crowne Plaza Villahermosa is a modern and well located hotel offering 108 deluxe rooms including 12 suites as well as a restaurant, bar and 24 hour room service. Guest room amenities include: minibar, color TV (cable system),direct LD dialing, King or two double beds, hairdryer and a vanity mirror. The Crowne Plaza offers meeting rooms that can accommodate up to 300 people with the latest in audiovisual equipment. Additional hotel amenities include: free parking, swimming pool, high speed Internet, business center, Sleep Advantage Program exclusive of Crowne Plaza Hotels, Executive Lounge, laundry, gym and the best service in Villahermosa. ... more   less 

Additional Information about Crowne Plaza Hotel Villahermosa

Address: Paseo Usumacinta 1708 | Tabasco, Villahermosa 86035, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Tabasco > Villahermosa
Price Range: $78 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Villahermosa 3.5*
Number of rooms: 100
Reservation Options:
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Questions & Answers

Questions? Get answers from Crowne Plaza Hotel Villahermosa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive and Crowne floors are quieter.”
 of 5 bubbles SPM174, 4 Jul 2015 | Read review
“Rooms in the Executive or Crowne floors are quieter. A/C a bit noisy.”
 of 5 bubbles SPM174, 1 Mar 2015 | Read review
“If you are a Crown Plaza premier they have a 6th floor with much larger rooms and an area for snacks and drinks in the AM and evening.”
 of 5 bubbles JoeHouston52, 14 Jun 2013 | Read review
“6th floor suites are worth the extra cost.”
 of 5 bubbles TravelinFool93436, 19 Apr 2012 | Read review
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