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Chan-Kah Resort Village

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Traveller (414)
Room & Suite (115)
Storyboard
Ratings and reviews
  • Excellent34%
  • Very good43%
  • Average15%
  • Poor4%
  • Terrible4%
Travellers talk about
“rocking chairs”(19 reviews)
“howler monkeys”(35 reviews)
“palenque ruins”(38 reviews)
View all reviews
What's included
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
Suites
Poolside Bar
Concierge
Spa
Accessible rooms
Business Centre
3 Star Hotel
Offers from Chan-Kah Resort Village
Special Offer: Package Deal
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Location and contact
Carretera a las Ruinas Km. 3, Palenque 29960, Mexico
Hotel website
1.3 km to Palenque Airport
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (708)
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267 results
Traveller rating
63
117
55
21
11
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LanguageEnglish
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63
117
55
21
11
Show reviews that mention
All reviewsrocking chairshowler monkeyspalenque ruinsjungle settingamazing poolnice terracelush vegetationsmall groupswimming poolpublic areastwo nightsbuffet breakfastthe air conditioningmexico citycouple of nightscomfortable roomsreception area
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1 - 5 of 267 reviews
Reviewed 2 weeks ago via mobile

I am a travel agent and have been working with the hotel for over 20 years. I was there with a very small group. Service is decaying. Front desk is the worst! I arrived and was told they did not have my reservation nor had...More

Thank Aurora_150800
Response from CHAN-KAH, Gerente at Chan-Kah Resort VillageResponded 1 week ago

Thank You for your feedback In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. We are very sorry for the bad experience you experienced during your...More

Reviewed 3 weeks ago via mobile

We stayed 3 nights in the resort. The bellboy was really friendly. The maids do their job excellent in cleaning the room. The location is really lovely and you can relax with the noises of the animals, that's gorgeous. We ate dinner at the hotel...More

Thank Sandra C
Response from CHAN-KAH, E-commerce at Chan-Kah Resort VillageResponded 2 weeks ago

In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Adriana Martínez. E-commerce

Reviewed 10 June 2018

A very atmospheric Hotel in the rain forest. Stayed 2 nights as part of a group tour. Loved the bungalows in the grounds with verandah to sit on. The grounds are very pretty and it was lovely to hear the wildlife. Generally the service at...More

Thank Maureen600
Response from Chan-kahRV, E-commerce at Chan-Kah Resort VillageResponded 4 weeks ago

In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Adriana Martínez. E-commerce

Reviewed 20 May 2018

Palenque without Chan Kah is not Palenque for us. We stayed there first 1992, again 2002 and 2018! Yes, it is not modern but the bungalows are renovated now and the bathrooms as well (as we have seen - we had no 45, directly on...More

Thank Sigrid H
Response from Chan-kahRV, E-commerce at Chan-Kah Resort VillageResponded 23 May 2018

In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Adriana Martínez. E-commerce

Reviewed 1 May 2018 via mobile

Maybe this hotel was great like 20 years ago. Not anymore. 1) Ni WiFi in the Rooms 2) rooms with mildew and humidity smell 3) common areas need love/upkeep 4) really bad attitude from the front desk/reception 5) they have signs in the room warning...More

Thank Moe P
Response from Chan-kahRV, E-commerce at Chan-Kah Resort VillageResponded 4 May 2018

In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Adriana Martínez. E-commerce

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About
Hotel class
Contact Information
Hotel class
Contact Information
Hotel Style
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Restaurant
Room Service
Free Internet
Bar/Lounge
Spa
Air Conditioning
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Beachfront
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Style
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Contact Information
Hotel Style
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Contact Information
Hotel class
Contact Information
Hotel Style
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (414)
Room & Suite (115)
Pool & Beach (77)
Dining (45)
Family and Play Areas (14)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Rye_Now
13 October 2016|
AnswerShow all 2 answers
Response from CHAN-KAH | Property representative |
Excuse me sir we do not accept pets. regards
0
Votes
Google Translation
Abha G
14 June 2016|
AnswerShow all 4 answers
Response from markj418 | Reviewed this property |
The resort is about as close as you can get to the places of interest. All at reception for a cab
1
Vote
JaguarWorld
11 December 2015|
AnswerShow all 2 answers
Response from CHAN-KAH | Property representative |
Thank you for your interest in Chan-Kah. Yes, we have casitas with handicap facility and we have wheelchair at no cost If you need more information please contact one of our staff.
1
Vote
Google Translation
Room Tips
"Standalone Bungalows at the river (ex. 45)"
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"some of the rooms have a shared patio with another room, and some are along the path everyone walks on..."
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"If you care about Internet, ask if your room gets a signal."
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"Choose a room near the restaurant and the swuimming pool because it is a big place."
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