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Hotel Plaza Palenque

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77 Reviews from our TripAdvisor Community

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Showing 18: English reviews
Reviewed 4 weeks ago via mobile

Clean accommodations and excellent customer service for breakfast. There was confusion on the reservation with TripAdvisor. The hotel found a need to charge my card and they tried to explain taxes where not included in original reservation when in fact all fees where clearly outlined on my confirmation. Then the clerk went on to explain they could provide a better...

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Thank rudypadilla
Reviewed 21 August 2016 via mobile

This hotel is a nice enough , clean and accessible. The thing that I do not likes is that the mattress was so hard. You can not rest well. The pool has a hot water. The rooms are big enough. The location is not the best. It is not near downtown. It has a restaurant

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Helpful?
Thank Yuridia G
HotelPzaPalenqueInn, Gerente at Hotel Plaza Palenque, responded to this review

Thaks for your comments , we are making several changes in our rooms, we hope see you soon, and enjoy our new image, best regards!

Reviewed 19 July 2016

The hotel is in line with what you can find in this region of Mexico. Chiapas is one of the most poor region in Mexico after all. The hotel has an open garden where you can find a lot of animals, parrots, monkeys, iguanas.. If you are the adventurous type, this hotel can work for you. If you are looking...

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Thank Live4discovery P
HotelPzaPalenqueInn, Gerente at Hotel Plaza Palenque, responded to this review

Thanks for your comments, we hope to attend you soon again, we are making several changes in our hotel to improve the quality of the installations, our best regards!

Richmond, United Kingdom
Reviewed 18 January 2016

We stayed in room 206, which faces the pool. It was quiet. The rooms are very clean, with a nice clean bathroom although the hot shower was not as hot as I would have liked. The beds are comfortable but a little bit hard. The staff is very helpful and nice. The restaurant was nice and since we had breakfast...

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Thank Olimon_G
HotelPzaPalenqueInn, Gerente at Hotel Plaza Palenque, responded to this review

Thank you for your comments, we hope see you very soon and let us spoil you, in our new spa, best regards !

Cancun, Mexico
Reviewed 31 October 2015

This hotel is a good option to stay in Palenque, somehow away from downtown but quiet and close to supermarket. Rooms are of good size but everything in the room needs renovation, bed was somehow hard, same as the pillows. Blankets need renovation but where clean. What I really praise about this hotel is the staff, they are all helpful,...

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1Thank Ivan C
HotelPzaPalenqueInn, Gerente at Hotel Plaza Palenque, responded to this review

Tks.. We are working on it , greetings and hope see you soon ! = D

Sao Paulo, SP
Reviewed 30 August 2015

It is not a luxury hotel, rooms are simple, but comfortable, but what really make the difference at this hotel is the customer care. All the staff of the hotel is very friendly, helpfull and always trying to do their best to make your stay as best as possible. The hotel has a very nice pool for relaxing after the...

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1Thank petrauskas1903
Buderim, Australia
Reviewed 10 March 2015

The room was nice but the pillows were hard, nice hot shower. Hard to get wi fi reception at the hotel . Get your money exchanged elsewhere as the exchange rate at the hotel is lousy. there was a lovely little pool for a swim.

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Thank olie293
The Netherlands
Reviewed 22 April 2013

The hotel is good, as is the breakfast. The hotel has a large garden where you can relax and has a great pool. The staff is nice, polite and helpful. We were even cheerfully waved good bye by the gardener.

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Thank DroomDecor
Utrecht, The Netherlands
Reviewed 25 June 2012

Nice hotel, well deserved luxery after a week backpacking. Good coffeshop in front of the hotel.

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Thank Paul1307
Scandinavia
Reviewed 9 March 2012

We were looking forward to spend a night in a decent hotel (after backpacking in mex and cuba) The room was outdated and smelled like moisture, I mean the worst I have smelled ... anyway, the beds are good, the shower is excelent (the best I´ve had in 6 weeks) the food is good, but If coming to palenque again,...

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1Thank Rollsinn

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Banquet Room

Additional Information about Hotel Plaza Palenque

Address: Carretera Catazaja Km 27 | Apartado Postal No. 58, Palenque 29960, Mexico
Region: Mexico > Southern Mexico > Chiapas > Palenque
Price Range: $53 - $67 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Plaza Palenque 3*
Number of rooms: 98
Reservation Options:
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Also Known As:
Hotel Plaza Palenque Chiapas
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Plaza Palenque staff and other travellers.
3 questions
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Questions? Get answers from Hotel Plaza Palenque staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 206 faces the pool and it was quiet (maybe because it was low season).”
 of 5 bubbles Olimon_G, 18 Jan 2016 | Read review
“Although I believe all rooms are, just make sure you have one viewing the pool”
 of 5 bubbles petrauskas1903, 29 Aug 2015 | Read review
“Ask for better pillows”
 of 5 bubbles olie293, 9 Mar 2015 | Read review
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