Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Just 30 minutes from Singapore, the sprawling white-washed seafront resort is the perfect idyllic island getaway. Luxurious accommodations in one-to five-bedroom villas boast a private plunge pool, spacious living and alfresco dining areas for family and friends to gather. The resort is home to the award-winning Montigo Wellness Sanctuary, a wide array of restaurants and recreational facilities.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Indonesian, Malay
Location
Jl. Hang Lekir, Nongsa, Riau Islands Province 29465 Indonesia
Montigo Resorts Nongsa
4.3 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Montigo Resorts Nongsa is lauded for its extensive amenities, including private pools and a spa, which guests find impressive, though some believe the resort's pricing doesn't always match the value received. The rooms are generally celebrated for their spaciousness, but occasional maintenance issues are noted.
While the service receives commendations for its attentive staff, cleanliness receives mixed reviews with some areas needing attention. The resort's serene beachfront location is favored, but its remoteness can be a drawback for those seeking nearby dining or activities.
Location
Remote
Atmosphere
Welcoming
Rooms
Spacious
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Relaxing
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We went on a couples trip and booked the hilltop villa. The place was so spacious with lots of sofas and day beds it could probably fit 3 times more people than the beds in the room. It had its own pool which was safe enough for young children as it is not deep but still just deep enough for adults to swim. The view was amazing!
The villa that we stayed in had 3 floors, 1st floor is the living/dining and pool with its own toilet, 2nd floor had the bedrooms and 3rd floor is the rooftop where you can setup the allocated futons and day beds and soak in the sun or watch the stars at night.
The place is nice but I also want to share some things that may need improvement. The bathtub in our unit was huge and could comfortably sit 4 people. Unfortunately it had multiple cracks and probably need to be replaced/repaired. One of the rooms had some moisture on the floor constantly. We cleaned it up but it comes back. Probably some issue with insulation and water proofing. Mosquitoes do come at night so make sure you close the doors. Despite all these, we had a great stay as all the staff were very friendly and helpful from our main personal concierge who we message anytime we need to get a buggy or ti arrange any spa treatment or restaurant reservation, to the buggy drivers and spa attendants, it was a good experience.
The food at the restaurants were delicious. We went to Warung and the Japanese restaurant which had an amazing design and the staff were kind enough to let us sit and take photos at one of the tables that had tatami mats. The ceiling had amazing paintings that were backlighted like lanterns. Food was good but I would say a lot are fusion Japanese and not purely Japanese but still tasty.
They have a mini mart so you don’t need to go out to shop. Just take note that the prices would be higher than local prices but the quality is there and it will save you the hassle of going out. Overall it was a great experience
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Date of stay: September 2024Trip type: Travelled as a couple
Room Tip:Eat at the Warung restaurant. Everything there is great. Try the Japanese restaurant and the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Maurice Heng, General Manager at Montigo Resorts Nongsa
Responded 29 Sept 2024
Dear Guest, Thank you so much for your positive review after stay at Montigo Resorts, Nongsa. Your appreciation and details of our activities, facilities, services. We sincerely apologize for not meeting your expectations for some defect found at your villa. We're committed to providing top-notch customer service and will use your feedback as an opportunity for improvement. We do hope to have the pleasure of welcoming you back again soon to Montigo Resorts, Nongsa
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Everything was seamless! Booked a 3D2N stay for my husband’s birthday through Klook, we communicated through email for pickup service from Tanah Merah Ferry Terminal, and we were already in our room all in less than 30mins.
The room was already decorated for the birthday boy, and to our surprise they sent down a few staff to our room and sang a birthday song with complimentary cake.
Getting around the resort was easy as well, it’s a 24/7 buggy service and communication is through Whatsapp, buggy will be outside your room in 5-10min tops after request.
Food was relatively expensive, but we had no complaints because as foodies we don’t mind paying for something that is really tasty and good. Breakfast buffet was decent as well.
On our 2nd day, we went for a Jetski tour guided by the most kindest instructor Fauzan. We had the best time ever! Fauzan brought us to the most sightful places and really took care of us throughout the journey. We fell in the middle of the sea with very strong current hitting us, but instructor Fauzan was very calm and collective in handling the situation. He really made us feel safe and we are truly grateful for him.
We then went for a massage at Montigo Wellness. You wouldn’t want to miss out on this too, they have a few massage huts along the beach and we greeted by the sound of waves throughout our treatment. Our masseuse was really thorough, I felt really relax. Right after, the staff at Montigo Wellness surprised us with a song and another cake!
Overall, we loved our stay and we loved the people there. I would definitely recommend coming (with the mindset to spend) and relax as City Centre is quite a distance from the resort.
Thank you Montigo Resorts Nongsa, you’ll always have our heart ❤️🌊
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip:Wifi in the room isn’t the best, so come prepared to have e-sim or roaming data ready on your...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Maurice Heng, General Manager at Montigo Resorts Nongsa
Responded 18 Feb 2024
Dear Guest, As my colleagues and I pride ourselves in creating memorable experience for our valued guests, we are extremely delighted to read how wonderful your overall stay was which contributed to an unforgettable holiday for your birthday. It is our great pleasure reading such amazing moments you had in our resort. Please be assured that your kind words will be shared to our team. Your feedback would give confidence and contribute to encourage our team to strive harder to deliver extraordinary quality services. Thank you once again for staying with us and having us close to your heart. We look forward to welcoming you back.
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First and foremost, the services and hospitality provided by your team were truly outstanding. The staff were genuinely attentive to our needs, frequently checking in to ensure everything was in order. It’s this exceptional level of care that keeps us coming back, making this our fourth visit to Montigo Resort.
While we greatly enjoyed the stay, there are a few concerns I’d like to highlight:
1. Renovation Disturbance
During our stay, the villa beside ours was undergoing renovation. While we understand and appreciate the importance of upgrading facilities, the ongoing construction work disrupted our privacy and comfort. For instance, workers were present in the pool area while we were swimming, and the construction noise persisted during the daytime. I had to inform the reception before the work was paused. Such incidents could be avoided by assigning guests to villas away from renovation areas or scheduling the renovation work outside guest stays.
2. Room Amenities
Pillows:
While the room was comfortable, I feel the pillows could be improved. Providing guests with options for different pillow types would enhance the overall experience.
TV Functionality:
The TV in our villa was not operating properly, and we had to request housekeeping to change the device.
Despite these concerns, our stay was fabulous, thanks to the excellent service provided by your team. The housekeeping staff went over and beyond to search and retrieve our float from the cliff of our villa. We greatly appreciated the effort from the staff.
Montigo Resort has become an annual family tradition for us, and we look forward to seeing even better enhancements during our next visit.
Thank you for continuously striving to provide a wonderful guest experience. I trust that these points will be taken into consideration for future improvements.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andry Pramana, Guest Services / Front Office at Montigo Resorts Nongsa
Responded 4 Feb 2025
Dear gysiong, Thank you for your heartfelt and constructive feedback about your fourth visit to Montigo Resort Batam! We're thrilled to hear that our team's exceptional service and hospitality continue to make your stays with us truly special. We apologize for the disturbance caused by the villa renovation nearby and appreciate your understanding of our efforts to upgrade our facilities. We'll take your suggestions into consideration to minimize disruptions during future renovations. Regarding the room amenities, we'll definitely look into providing options for different pillow types and upgrading our TV functionality to ensure seamless entertainment. Our housekeeping team will be delighted to know that their extra effort in retrieving your float from the cliff of your villa was greatly appreciated. Thank you for making Montigo Resort Batam an annual family tradition. We're committed to continuous improvement and look forward to exceeding your expectations during your next visit! Warm regards, Andry Pramana Guest Relation & Experience Manager
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Pros: - Large villa with 3 en-suite bedrooms, living room (with dining table and refrigerator), outdoor barbeque area and private pool (with cabana (not sheltered)) - Comfortable beds and pillows in the bedrooms - Good water pressure in the bathrooms - Water dispenser included in the living room - Good variety of activities available in the resort - Decent food choices at the buffet breakfast venue
Cons: - Very poorly maintained villa. Cleanliness standard was probably equivalent to that of a 2-star resort - all three toilets in the 3-bedroom villa had a strong sewage smell, master bedroom and pool area had two cockroaches, pool water was dirty - Air-conditioner was leaking in one of the bedrooms and could not be fixed by the technicians - Lots of mosquitos in the villa complex - Slow service - booked a barbeque in the villa (for DIY cooking) and the food was only delivered about 1 hour after the initial booking time - Kitchenette area only has a sink and utensils, and does not include a stove - Beach club in the resort is under renovation - Resort is located at a more secluded area in Batam and it takes about 35-45 minutes to get to the Batam city centre via taxi/private hire cars
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Review collected in partnership with this hotel
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Maurice Heng, General Manager at Montigo Resorts Nongsa
Responded 10 Sept 2024
Dear Guest, Thank you very much for making the taking the time to write a detailed review of the resort from your perspective. I regret that you seemed not to have enjoyed your stay with us due to your expectations not being met. Concerning to cleanliness of your residence villa, the housekeeping team implements the operational standards of cleaning the villas twice a day which includes the swimming pool. Our housekeepers are also on standby around the clock to attend to our guests for any requests. All areas of the resort and villas are fumigated on a daily basis to prioritize the comfort and well-being of your guests. With your feedback, we will continue to work on improving our services and the guest experience. I deeply apologize for the inconveniences caused. All information of the resort renovations, villa facilities and policies are listed on our webpage and platforms of Online Travel Agents (OTA). The natural atmosphere of our villa residence gives a ‘close to nature feeling’, it is constant learning curve for us to learn on managing the balance between providing high standards while preserving nature. I would like to assure you that it was not the intention of our guests to experience the shortfall. I do hope we can welcome you back the next time with our usual high standard of services and hospitality.
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The staff at the resort were extremely friendly and helpful. Although English is not their first language, they made every effort to understand us and meet our needs, which we truly appreciated.
However, there is room for improvement in the food and massage services. Both could benefit from some attention to quality and variety.
Additionally, the villa's furniture, towels, and sofa covers could be cleaner or replaced, as they appeared a bit worn and outdated.
One important note: the villas are spread over three stories with many steps, which may not be suitable for elderly guests or those with mobility issues. However, there are villas with entrances that lead directly to the living room and offer a little extra space in the living area, as well as some villas where the entrance leads directly to the bedrooms. These villas can be more accessible for elderly guests, but they may not be able to enjoy the upper levels of the villa due to the stairs.
The location is about 30 to 40 minutes from the town or any other good restaurants, so be prepared for a bit of a drive if you're looking to explore the area for food or activities. The villa is located near the beach, with plenty of paid beach activities available through the resort. However, other than that, the resort is tucked away from civilization.
If you're looking for a quiet beach vacation, it’s a perfect place to relax and unwind. But if you're after food, shopping, or a more vibrant atmosphere, this may not be the best choice for you.
Overall, the resort offers a welcoming atmosphere, but there are some areas that could be enhanced for a more comfortable and enjoyable stay.
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Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andry Pramana, Guest Services / Front Office at Montigo Resorts Nongsa
Responded 4 Feb 2025
Dear740Chias, Thank you for taking the time to share your detailed and constructive feedback about your stay at Montigo Resort Batam. We appreciate your kind words about our friendly and helpful staff, who strive to provide exceptional service despite language barriers. We acknowledge your comments regarding areas for improvement, particularly in our food and massage services, villa maintenance, and accessibility. We take these concerns seriously and will address them promptly to enhance our overall guest experience. Our resort's secluded location is indeed ideal for those seeking a peaceful beach retreat. However, we understand that this may not suit everyone's preferences. We appreciate your candid assessment, which will help us better manage guest expectations. Thank you for choosing Montigo Resort Batam. We're committed to ongoing improvements and look forward to welcoming you back to experience the enhancements firsthand. Warm regards, Andry Pramana Guest Relation & Experience Manager
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Billed as a luxury resort montigo had a lot going for them. Villa with lap pool, close to Singapore with the luxury feel. Sadly a couple of things detracted from the experience. 1) the villa we stayed in leaked water when it rained, and it wasn't a small leak but enough to fill the whole corridor. 2) room service was delivered in takeaway, disposable containers. For the price they charge, I would expect better 3) the jetty, the main pool and the children's playground were all under repair which means a good part of the facilities are not available for the family. Overall, disappointing experience for the price we paid.
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Review collected in partnership with this hotel
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Maurice Heng, General Manager at Montigo Resorts Nongsa
Responded 6 Sept 2024
Dear Guest, Thank you for taking the time to share your detailed feedback with us. I sincerely apologize for the shortcomings you experienced during your recent stay at our resort. Regarding the leakage by the corridor, I regret for the inconvenience experienced but would like to express that these are not experiences aligned with our commitment to providing guest comfort in the villas. Rest assured, the engineering department has addressed the defect. I can empathize that the current renovations and refurbishment in the resorts cause guest like yourself disappointment. Although we had communicated this on our webpage, social media and Online Travel Agent platforms, there is certainly not a right and good timing since we open all year round. However discerning travelers who seek quality and value during their stay will appreciate the facilities once the works are completed. Once again, I apologize for the disappointment you experienced during your stay. I sincerely hope that you will reconsider and give us another opportunity to exceed your expectations in the future. Kindly contact me at justin.heng@montigoresorts.com for a further discussion. Feedback from guests are invaluable to us, and we are committed to learning from our mistakes and making the necessary improvements.
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Went my first time here on October 2024 took the one bedroom villa the service, stay and facilities was fantastic. But when I came again on January 2025 it was not great this time took the 2 bedroom villa, the tv was too small for the huge living room space, not a smart tv compared to the one bedroom villa. The pool pressure pump was off and on and the engineering said it was ok but it clearly was not, the water was also chalky and dirty. The buggy was too slow and they do not know who they are picking up and was just all over and not arranged well. Had to took any buggy that we saw that went past us. The bathtub was producing yellow dirty water instead. The whole unit water pressure was so slow and little water. The bidet in the toilet was also broken and when they fix it the water was still coming so little. When the room was asked to be made, they did not give any new linens and just hang back all the old ones when some of it was kept on the floor so that it could be changed but yet it just hang back the same thing even though it was so stained. During the spa visit we were asked if we wanted to be charged by IDR or SGD and instead got charged by USD. The masseuse was not great either, even when told to do harder for pressure it was so light and unwilling when they massage. When going into the gift shop near the reception, the ladies in there said she do not know how to operate the credit card machine and had to wait for the person in charge to come back and waited for 15 mins and no one came to help us. The ladies who was standing there was helpless and they did not know what was happening and did not get anyone to assist us. When checking out no buggy came as they were all checking in the new guests instead and no one cared when we were leaving. It looked like they just cared more when the new guests are coming in and when leaving their service was not great.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andry Pramana, Guest Services / Front Office at Montigo Resorts Nongsa
Responded 18 Jan 2025
Dear Excursion51966132454, We sincerely apologize for the disappointing experience during your January 2025 stay at our resort. Contrasting sharply with your delightful first visit in October 2024, this stay fell short of our standards. We acknowledge and regret the issues with: 1. TV size and smart TV functionality in the 2-bedroom villa. 2. Pool pressure pump and water quality. 3. Buggy service efficiency and organization. 4. Bathtub water quality and pressure. 5. Bidet maintenance. 6. Linen replacement. 7. Spa experience, including payment processing and massage quality. 8. Gift shop assistance. 9. Checkout transportation. We take these concerns seriously and will: 1. Enhance villa amenities and maintenance. 2. Improve buggy services and communication. 3. Upgrade spa facilities and training. 4. Review and refine checkout procedures. Thank you for sharing your concerns. We appreciate your loyalty and look forward to regaining your trust during future visits Best regards, Andry Pramana Guest Relation & Experience Manager
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We recently spent a weekend at Montigo Batam with a group of friends and had a generally good experience. The check-in was seamless, thanks to the excellent service from Ms. Felli and Mr. Andre. One of our group members had knee issues, and they kindly arranged a villa with easier access via steps, which we greatly appreciated. Special thanks to Ms. Felli for her attentiveness!
On the downside, the food was average and quite overpriced for what was offered. For a beach resort, we were disappointed to find that the beach was not ideal for swimming. We were informed that it’s a rocky beach and considered unsafe for swimming, which was a letdown given the resort's beachfront location.
Despite this, the resort’s service and accommodations were solid, and the overall atmosphere was relaxing
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Date of stay: September 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I & my wife went to Montigo for a short getaway/staycation last week. The moment we reached there we're amazed by the size of the resort, it's huge.
It doesn't feel like we were in Batam, it's like in a relaxing but also happening tropical village. They've got interesting buggy transportation system to bring you around, when you need it you can just WA them (their free Wifi system that covers the whole resort is a very good idea). Surprisingly the waiting time isn't so long. The natural scene & the resort built up really blend well beautifully, from the huge resort room with the personal pool, the beach area, jetty, pool bar, restaurants, the greeneries, and also their unique spa Village, all are very beautiful.
All the staffs were very friendly & helpful, all the way from the GM, managers, buggy & restaurant crew, even the room cleaners, we could feel their warm sincerity.
There are many activities offered there, beside swimming pool, they've got some water sports, Karaoke, Billiard, ATV, Archery, Paint Gun. It's all about fun
The wide spread breakfast buffet came with interesting live stations.We love the traditional food there. Try their oxtail soup & their refreshing young coconut from TADD's Restaurant, they are good.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Maurice Heng, General Manager at Montigo Resorts Nongsa
Responded 9 Aug 2023
Dear Guest, I am very delighted that you enjoyed your stay experience with the natural wonders of surroundings, resort offerings, exclusive and cordial services. I am thrilled you highlighted not only about our resort activities but also your dining experience at TADD's Restuarant with a wide array of the selection from traditional to international cuisines to indulge on. My team and I can’t wait to make your next tropical retreat with us. See you soon.
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When visiting the Lobby Lounge at Montigo Resort, I had an extraordinary experience thanks to the friendly and professional service from the staff named Arvinty. Arvinty showed great hospitality and attention from the moment I arrived. He skillfully helped me choose drinks and food that suited my tastes, and provided very accurate recommendations.
The atmosphere in the Lounge is very comfortable and elegant, making me feel relaxed and impressed. Arvinty ensured that all my needs were met without leaving anything unturned. His smile and friendly attitude made the atmosphere even more pleasant. Thank you to Arvinty and the team at Montigo Resort for this unforgettable experience. I will definitely come back again and recommend this place to friends and family.
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Date of stay: May 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went their half February and the playground, the gym and many villa’s were under construction. I don’t think it will be open soon, but you can better email them. The kids pool is however open, as many other things you can do with your family.
The villas are all the same other than the view. Some are closer to the sea and have an unobstructed view. Some don’t. If you don’t have a preference, then just take the cheapest :)
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