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Oaks on Castlereagh

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Oaks on Castlereagh
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609 Reviews from our TripAdvisor Community

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Showing 593: English reviews
Brisbane, Australia
Reviewed 12 January 2017

We arrived early and were told that the room was not yet available. They offered to store our luggage while we headed off for some breaky. Shortly after while we were still having our breaky, we received a phone call that the room was ready! Quite impressed at the speed they managed to get it ready. We went back to...

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Helpful?
Thank MelE06
Hotel M, Manager at Oaks on Castlereagh, responded to this review

Dear Guest, Thank you for your wonderful feedback and recommendation for future travellers. I highly appreciate your positive comments on our convenient location, room comfort and cleanliness, complemented by our excellent customer service standards. In regards to the air conditioning noise, in all of our studio apartments they are fitted with ceiling mounted units and the noise is considered as...

Reviewed 10 January 2017 via mobile

Stayed 2 nights in a studio apartment. Found it not very clean. Badtroom had a odd smell. Found hair that wasn't mine everywhere. Striped the bed before leaving, found out that we have been sleeping on top of a very dirty mattress topper, blood and hair that wasn't ours. The kitchenette had stains all over the place. Out checking was...

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1Thank Bea G
Hotel M, Manager at Oaks on Castlereagh, responded to this review

Dear Guest, It’s quite disappointing to go through the comments and pictures you have provided here in. Please accept my sincere apologies for such unpleasant cleaning standards you experienced on this occasion. It is quite unusual serious issue ever experienced by any of our guests that warrants full investigation for further action. Please be assured your feedback is given serious...

Brisbane, Australia
Reviewed 8 January 2017

This hotel is extremely well positioned; close to transport and shops. The room was clean and well-serviced. An added bonus is the mini kitchen comprising microwave, hot plates, sink and crockery/cutlery. The staff were helpful and welcoming. Rates are moderately priced. Overall, a great stay and will return for future visits to Sydney

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Helpful?
Thank Adele784
Hotel M, Manager at Oaks on Castlereagh, responded to this review

Dear Guest, I sincerely thank you for your excellent feedback on your recent stay with us. I highly appreciate your positive comments on our convenient location, cleanliness and room comfort complemented by our excellent customer service standards. We certainly look forward to welcoming you back on your next visit to Sydney.

Kuala Lumpur, Malaysia
Reviewed 2 January 2017

The location is near china town, around this area they have many Thai restaurant and pub too. It also convenient for shopping and near the Muzeum station. It also take about 15 minutes walk to Darling Harbour.

Review collected in partnership with this hotel
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Thank aapplew
Hotel M, Manager at Oaks on Castlereagh, responded to this review

Dear Guest, Thank you for providing excellent feedback on your recent stay with us. Our fully furnished spacious apartments located in the heart of the city certainly provides easy access to all that you need to relax and enjoy your stay with your family. We look forward to welcoming you and your family back on your next visit to Sydney.

Surfers Paradise, Australia
Reviewed 28 December 2016

Oaks is located close to Central and Museum train station and Chinatown. The room size is good for a one bedroom apartment and having a kitchen was also helpful. I liked that it was a gas cooktop and there were sufficient pots and pans to cook with. Having a balcony for fresh air was also appreciated. I was on the...

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2Thank SunTan12
Hotel M, Manager at Oaks on Castlereagh, responded to this review

Dear Guest, Thank you for providing positive feedback on our fully furnished spacious apartment hotel located in the heart of the city. It is our main aim to provide excellent product and customer service standards as acknowledged by several excellent reviews here. With sincere apologies for discomfort caused due to issues as mentioned, I highly commend my entire team for...

Coffs Harbour, Australia
Reviewed 24 December 2016

Very comfortable, clean and Central apartment and such great value at the last minute in booking it. Great that we could also get parking and the staff were most accommodating in helping us with this.

Review collected in partnership with this hotel
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Thank graemear
Hotel M, Manager at Oaks on Castlereagh, responded to this review

Dear Guest, Thank you for providing excellent feedback on your recent stay with us. I highly appreciate your positive comments on our convenient location, room comfort and cleanliness, complemented by our excellent customer service standards. My team and I look forward to welcoming you back on your next visit to Sydney.

Wollongong, Australia
Reviewed 24 December 2016 via mobile

Due to work I had to find a hotel close to my work location. Having scoured the websites, I was lucky enough to come across this place. Five minutes from Central station and Chinatown. It was more than suitable. Check in was easy and quick and I was greeted by the friendly reception employee. I knew that the trains line...

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Thank BeatleBails
Hotel M, Manager at Oaks on Castlereagh, responded to this review

Dear Guest, Thank you for providing such wonderful feedback on your recent stay with us. Our fully furnished spacious apartments located in the heart of the city certainly provides the utmost convenience when travelling for business. My team and I certainly look forward to welcoming you back on your next pleasant stay with us.

Marcoola
Reviewed 16 December 2016

Location was great but was dissappointed with the 2 bedroom apartment, thought it could have been better because of the money I paid...Only 4 bath towels and no hand towels but provided flannels, who on earth these days use washing flannels....only 1 shampoo and 1 conditioner per bathroom, no easy chairs in bedroom to sit, balcony had 2 chairs and...

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Helpful?
Thank Suzanne T
Hotel M, Manager at Oaks on Castlereagh, responded to this review

Dear Guest, Thank you for providing valued feedback on your stay with us. Our fully furnished spacious apartments located in the heart of the city certainly provides all the comfort and easy access to a variety of cafés, restaurants and tourist destinations. It’s quite disappointing to know your stay with us did not meet your expectation due to an apparent...

New Caledonia
Reviewed 13 December 2016

Nice hotel, very helpfull at reception desk.. room a little bit small especially with a kitchenette, you are attending a table and chairs to eat! And there is not any.. Appart from that, few minutes walking to Harbour bridge.. and if internet was free not only 1/2h a day it would be much nicer!!

Review collected in partnership with this hotel
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1Thank Maison C
Hotel M, Manager at Oaks on Castlereagh, responded to this review

Dear Guest, Thank you for your valued time in providing excellent feedback on our convenient location and excellent customer service standards. I am disappointed to hear that the room size and modern designed kitchenette feature of our standard studio apartment didn’t meet up to your expectation. For your future bookings, please do not hesitate to contact our central reservation team...

Christchurch, New Zealand
Reviewed 13 December 2016

Oaks on Castelreagh is in a great location. The rooms are very nice and the fit-out is very good. The only thing that wasn't so good was having only 30 minutes free wifi each day and it had to be used all at once. Very "last century"!! After the 30 minutes, you had to pay and it wasn't cheap.

Review collected in partnership with this hotel
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Thank Koko472
Hotel M, Manager at Oaks on Castlereagh, responded to this review

Dear Guest, I sincerely thank you for providing excellent feedback on your recent stay with us. I highly appreciate your positive comments on our convenient location and room comfort. In regards to internet service, we do offer room packages which includes FREE WIFI. Should you need any advice to choose the right package for your future booking, please feel free...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Oaks on Castlereagh provides guests with deluxe, self-contained accommodation and premier facilities, making it ideal for holidaymakers and corporate travellers alike looking for a luxurious base from which to explore the cosmopolitan metropolis of Sydney. Spacious fully self-contained apartments, most boast private balconies leading off the open plan living, dining and kitchen area. Whether you choose a studio, 1 or 2 bedroom apartment you are guaranteed superior service and comfort. Facilities include an indoor heated pool & spa, fitness room, table tennis area, outdoor barbeque area and secure undercover parking (fee applies). ... more   less 

Additional Information about Oaks on Castlereagh

Address: 317 Castlereagh Street, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney
Price Range: $152 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oaks on Castlereagh 4*
Number of rooms: 120
Reservation Options:
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Also Known As:
Regis On Castlereagh Hotel Sydney
Hotel Style:
#18 Spa Hotel in Sydney
#69 Luxury Hotel in Sydney
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Questions & Answers

Here's what travellers have asked, with answers from Oaks on Castlereagh staff and other travellers.
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Questions? Get answers from Oaks on Castlereagh staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“One bedroom”
chantalp343, 29 Apr 2017 | Read review
“Up high to avoid railway and traffic noise, although the double glazed balcony doors kept most of that noise out.”
ChrisM151, 24 Apr 2017 | Read review
“DO NOT stay here”
naisy79, 20 Apr 2017 | Read review
“Higher floors would give you a better view.”
SIanchong, 16 Apr 2017 | Read review
“Obviously higher up for better views, though we were on the 3rd floor and we still had a view of the city.”
441terrencen, 14 Apr 2017 | Read review
5 of 5