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176 Cumberland Street,The Rocks Sydney 2000, Sydney, New South Wales 2000 Australia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (4395)
Room & Suite (1473)
Dining (296)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 18/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Sydney
Updated 18/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#90 of 204 hotels in Sydney
Location
Cleanliness
Service
Value
Travellers' Choice
Shangri-La Sydney enjoys the most coveted position on Sydney Harbour. The unparalleled views of the Sydney Harbour Bridge and Sydney Opera House enhance the glamour of this destination hotel. Nestled in the historic Rocks District, the contemporary hotel features 564 elegantly appointed guest rooms and suites, reflecting the vibrant hues of the harbour beyond. Horizon Club on level 30 is Australia’s most sophisticated guest lounge. The finely-decorated space boasts soaring, 13 metre-high windows spanning four floors, and offers 270 degree views. Altitude restaurant takes dining to new heights. Nowhere else in Sydney will you find an award-winning culinary experience with such extraordinary, all-encompassing views of Sydney Harbour’s glittering jewels. Blu Bar on 36 serves creative cocktails by talented bartenders presiding over a sleek space brimming with Sydneysiders and visitors alike, as the city glistens below. Chi, The Spa is the perfect destination for those seeking a tranquil, urban oasis, drawing inspiration from ancient Asian healing and wellness philosophies to create a place of personal peace, enchantment and well-being. Let the breathtaking beauty of Sydney envelop you in its magic at Shangri-La Sydney.
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Room & Suite (1,473)1,473
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Paid private parking on-site
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Rooftop bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Additional bathroom
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
On-demand films
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Luxury
Languages Spoken
English, Chinese, Japanese
Hotel links
Special Offer:Book Direct and Save

Location

Full view
100Great for walkers
Grade: 100 out of 100
338Restaurantswithin 0.5 km
108Attractionswithin 0.5 km
8094Reviews94Q+A100Room tips
Traveller rating
  • 4,669
  • 1,971
  • 777
  • 378
  • 300
Time of year
Traveller type
Language
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Popular mentions
Drew R wrote a review Yesterday
Sydney, Australia2 contributions1 helpful vote
Welcome was great and staff very accomodating. 1st allocated room was terrible and I was very surprised for a 5 star hotel. Room was dirty with broken items. Staff did reallocate us a new room however was nothing special fir the price. Have stayed in other 5 star hotels in Sydney which have been of much higher quality. Overall a 6/10 disappointing but the staff were great!!! I wouldn’t really recommend - it’s a high end large volume turnover hotel which limits the luxury feel.
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Date of stay: June 2021Trip type: Travelled as a couple
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aussie_meee wrote a review 3 Jun
Sydney, Australia15 contributions22 helpful votes
We had a Horizon Club Suite and it was very comfortable. The views were amazing and the window seats allow you to take full advantage of it. Everything was clean and there were nice L'Occitane toiletries. The Horizon Club is definitely a highlight of the hotel. The staff are very accommodating and friendly and the food and drink offerings plentiful. The only downside to the hotel was the pool area is very dated and feels like you are at a gym rather than a luxury hotel. Similarly the sauna is a tiny corner of the change room and there are no other facilities unless you have a treatment at the spa. Also because of Covid you have to book a time to use the pool in advance and it was often booked out.
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Date of stay: May 2021
Rooms
Service
Sleep Quality
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Response from Kathryn Blackwell , Other at Shangri-La Sydney
Responded 2 weeks ago
Good morning, Thank you for sharing your feedback and I am delighted to hear you enjoyed your Horizon Club experience and our spectacular views and colleagues delighted you. Rest assured I have taken your overall feedback on board and have shared with our team. We look forward to welcoming you again in the future. Kind regards, Kathryn Blackwell Executive Assistant Manager Shangri-La Sydney
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Holidayfixation wrote a review 2 Jun
Sydney148 contributions77 helpful votes
Having stayed at this hotel over the years was our first choice for a night in the city. Sadly it has changed and I do not think Covid can be blamed for everything this was just bad service. The checkin was long and ridiculous. We were asked to scan in out front no problems then we had our temperature checked no problems just followed the queue of people in front then ushered like sheep to the line for checkin. We had pre checked in but still stood at the desk for nearly 10 minutes whilst the guy tapped on the keyboard constantly. I eventually asked if there was a problem to which he replied no just organisation your keys. Wow 10 minutes to arrange keys. The room was clean a lovely view as always but carpet was showing age. Ohh did I mention we noticed people coming in after ask not being tested or checking in and out. The breakfast was a total disappointment a minimal selection given they have discarded the buffet and the hot dish arrived immediately after you receive the fruit and yogurt starter. I asked if it could be brought back later but was met with a frown so just let it slide, needless to say the eggs were cold by the time we got to them. Have now been back to the city 3 times since and stayed in other places which can run efficiently during these times. They have lost me for good.
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Date of stay: May 2021
Value
Cleanliness
Service
1 Helpful vote
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Response from Kathryn Blackwell , Other at Shangri-La Sydney
Responded 2 weeks ago
Good morning, Thank you for taking the time to share your feedback and we apologise that your check-in and breakfast experience has not met expectations. We would appreciate the opportunity to discuss this with you further. You may like to email me at my direct address, kathryn.blackwell@shangri-la.com. Kind Regards, Kathryn Blackwell Executive Assistant Manager Shangri-La Hotel, Sydney
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Bellasash wrote a review May 2021
Sydney, Australia3 contributions3 helpful votes
Have stayed here over the years and have been very happy but not this time!!! Stayed here overnight last night Monday 31st May 2021 in an Executive sydney harbour view suite 1 king, lounge access , high floor. Very disappointed with room. Three lights in bedroom did not work, lounge suite had dirty seats, heavily stained. Have stayed here over the years and been very happy, but not this time. Will give this hotel a miss, for the top price paid for our room I expected a five star experience, but the room was not a five star room. A pity as in past years it has been a great place to stay.
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Date of stay: May 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Kathryn Blackwell , General Manager at Shangri-La Sydney
Responded 2 weeks ago
Good morning, Thank you for taking the time to share your feedback and we apologise that your experience has not met Shangri-La Hotel, Sydney standards. We would appreciate the opportunity to discuss this with you further. You may like to email me at my direct address, kathryn.blackwell@shangri-la.com. Kind Regards, Kathryn Blackwell Executive Assistant Manager Shangri-La Hotel, Sydney
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Jet_Oz wrote a review May 2021
Brisbane, Australia173 contributions89 helpful votes
Harbour view room was stunning. The view from the 29th was breathtaking. Room was clean and tasteful. Service was great and no problem with checkin or check out . The room was quiet and bed really comfortable. I recommend booking Opera house view
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Date of stay: April 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Kathryn Blackwell , General Manager at Shangri-La Sydney
Responded 3 weeks ago
Good afternoon, Thank you for sharing your feedback, and I am pleased that our harbour views, housekeeping services, front office team, and overall stay delighted you. We look forward to welcoming you again in the future. Kind regards, Kathryn Blackwell Executive Assistant Manager Shangri-La Hotel, Sydney
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PRICE RANGE
US$169 - US$296 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la sydney, shangri la hotel sydney
LOCATION
AustraliaNew South WalesSydneyThe Rocks
NUMBER OF ROOMS
563
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Frequently Asked Questions about Shangri-La Sydney
Which popular attractions are close to Shangri-La Sydney?
Nearby attractions include Sydney Pub Tours (0.5 km), ATTY Gallery (0.3 km), and Dave's Pub Walks (0.4 km).
What are some of the property amenities at Shangri-La Sydney?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Shangri-La Sydney?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Sydney?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Sydney?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Shangri-La Sydney?
Conveniently located restaurants include Bulletin Place, William Blue Dining, and The Grand Pavilion.
Are there opportunities to exercise at Shangri-La Sydney?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Sydney have an airport shuttle?
Yes, Shangri-La Sydney offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Sydney?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Sydney offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.