176 Cumberland Street,The Rocks Sydney 2000, Sydney, New South Wales 2000 Australia
E-mail hotel
Lowest prices for your stay
Hotel direct offer!Exclusive Member Rate
US$182
US$180
Get rewarded with One Key
US$181
travelup.com
Hotels.comUS$180
Trip.comUS$199
View all 18 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (5,028)5,028
Room & Suite (1555)
Dining (334)
About
#116 of 208 hotels in Sydney
Location
Cleanliness
Service
Value
Shangri-La Sydney enjoys the most coveted position on Sydney Harbour. The unparalleled views of the Sydney Harbour Bridge and Sydney Opera House enhance the glamour of this destination hotel. Nestled in the historic Rocks District, the contemporary hotel features 564 elegantly appointed guest rooms and suites, reflecting the vibrant hues of the harbour beyond. Horizon Club on level 30 is Australia’s most sophisticated guest lounge. The finely-decorated space boasts soaring, 13 metre-high windows spanning four floors, and offers 270 degree views. Altitude restaurant takes dining to new heights. Nowhere else in Sydney will you find an award-winning culinary experience with such extraordinary, all-encompassing views of Sydney Harbour’s glittering jewels. Blu Bar on 36 serves creative cocktails by talented bartenders presiding over a sleek space brimming with Sydneysiders and visitors alike, as the city glistens below. Chi, The Spa is the perfect destination for those seeking a tranquil, urban oasis, drawing inspiration from ancient Asian healing and wellness philosophies to create a place of personal peace, enchantment and well-being. Let the breathtaking beauty of Sydney envelop you in its magic at Shangri-La Sydney.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Paid private parking on-site
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Rooftop bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Air conditioning
Additional bathroom
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
On-demand films
VIP room facilities
Wake-up service / alarm clock
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Ocean View
Languages Spoken
English, Chinese, Japanese
Location
100Great for walkers
Grade: 100 out of 100
281Restaurantswithin 0.5 km
120Attractionswithin 0.5 km
176 Cumberland Street,The Rocks Sydney 2000, Sydney, New South Wales 2000 Australia
E-mail hotel
Getting there
Circular QuaySydney Trains5 min
WynyardSydney Trains7 min
Car HireSee all Sydney car hire
8390Reviews100Q+A100Room tips
Reviews
Traveller rating
- 4,763
- 2,010
- 815
- 431
- 371
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
We stayed at the Horizon Room Opera view, it did not dissapoint us. As soon as we walked into our room we already felt that we are on holiday. The view was amazing, the room was super clean and everything we needed was there. The Horizon club lounge was an experience to remember, the service was top notch. Special mention to John, Niraj and Nikka. I wish I can remember everyone’s name that served us at the Horizon club , thank you for looking after us. The view of Harbour and Opera house was stunning at the Horizon lounge . The food was great and breakfast was superb. The only thing maybe just add a bit more choices for breakfast. Overall, we had an amazing experience and unforgettable birthday celebration. Definitely will be back in Shangrila soon. Thank you Shangrila Sydney!
Read more
Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: Steep hiil on the way to the hotel, don’t walk with luggages. Easy downhill and close to Circular...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 2 days ago
Dear Grace, We are delighted to hear you had a wonderful overall experience in true Shangri-La style. We are so pleased you enjoyed your room, supreme views, breakfast in Horizon Club, and that our staff delighted you. We look forward to hopefully welcoming you again in the future. Kind regards, Mandy Huang Director of Rooms Shangri-La Sydney
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We have stayed at the Shangri-La Sydney (and Bangkok, Hong Kong, KL, KK, Penang etc.) on many occasions but never on Christmas Day. We absolutely loved it, from the beautiful suite to the Christmas Carol Singers and the excellent food choices in the Horizon Club Lounge. And of course seeing Jerry during the breakfast service, who always radiates warmth, friendliness, kindness and his amazing smile. The Horizon Club just wouldn’t be the same without him. We will definitely go out of our way to stay at Christmas again, next time for longer. This is a beautiful hotel with probably one of the best views out over the Harbour Bridge and Opera House. The staff are friendly and helpful and the service was excellent. This was an extra special stay at a wonderful time of the year and we only have positive comments for this hotel and can't wait to return.…
Read more
Review collected in partnership with this hotel
Date of stay: December 2022
Value
Rooms
Service
Room Tip: Harbour view and Opera House view rooms and/or suites are lovely
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Shangri-La Sydney, Other at Shangri-La Sydney
Responded 2 Jan 2023
Good morning, Thank you for choosing to stay at Shangri-La Sydney. I'm so very pleased to hear you enjoyed your Christmas stay with us and that our Horizon Club Lounge, colleagues and festive atmosphere delighted you. We will pass on your lovely words to Jerry and we look forward to having you stay with us again soon. Kind Regards, Mandy Huang Director of Rooms Shangri-La Sydney
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked via Webjet for 3 nights for my wife’s birthday from a Sunday, staying in an high floor executive city harbour view room. We arrived @12pm to a busy check-in where we waited for @5 minutes. We were then advised the room wasn’t ready & check-in is usually 3pm, & told we could leave our bags & would be notified when ready. Unfortunately we weren’t notified & at 4pm returned to check-in & our room still wasn’t ready! We were then allocated another! The room itself was nice, with a big bathroom, comfy bed & decent 28th floor view of the Opera house. Oddly there was only one chair to relax on other than a desk chair?! We found the hotel staff to be attentive, & the room service staff & food itself excellent, as was the complimentary wine & cake presented for my wife’s birthday. On the downside we found items in our room out of date, such as the almonds, additionally there was no complimentary water in the room, it was only available from the fountain on the ground floor. Also while room service food is expected to be higher than normal, the additional room service ‘tray’ charge of $12 seemed excessive! Finally it should be noted the hotel is in a very hilly location so if you plan to walk anywhere it will invoke a ‘lot’ of steep steps or hills! Overall we would rate our stay 7.5/10 & suggest if this is a 5 star hotel there is room for improvement as we would try somewhere else next time.…
Read more
Date of stay: August 2023Trip type: Travelled as a couple
Room Tip: Located in a hilly area with lots of steps to climb if walking. Also check out the Harts Pub...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 2 days ago
Dear Eau, We are delighted to hear you had a wonderful overall experience in true Shangri-La style. We are so pleased you enjoyed your room, supreme views and that our staff delighted you. We have also taken note of the issues you have raised and be rest assured this has been raised with our team. We look forward to hopefully welcoming you again in the future. Kind regards, Mandy Huang Director of Rooms Shangri-La Sydney
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After cancelling my reservation at the Miller Hotel, I made a quick booking here. What could have been a poor, late-night check-in experience was the exact opposite. A very positive reception and rooms overlooking the Sydney Opera House made an instant impact. The hotel is in a great location, and I believe it is well worth the nightly rate. Highly recommended.
Read more
Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 2 days ago
Good morning, We are delighted to hear you had a wonderful overall experience in true Shangri-La style. We are so pleased you enjoyed your room, supreme views and location. We look forward to hopefully welcoming you again in the future. Kind regards, Mandy Huang Director of Rooms Shangri-La Sydney
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Sydney Shangri-La-la used to be my go to every time in Sydney including organising customer stays but I have to say the overall experience has declined to a level that has forced me to now stay else where. The final straw was June when we were told at 4pm the room had a technical issue and we were very open that we had prior engagement at 6.45. Front desk tried to give us another room BUT manager declined her request in front of us. We were given access to the lounge but eventually after numerous requests at 6.20 we found the rooms technical issue was smoking in it by prior guests - yes not the hotels fault but they could have been open with us as if we had been given this room with the smell of smoke it would have been a lot worse. So then we were give the room originally asked for and went to appointment unshowered which was less than pleasing. At circa $1100 a night was totally unacceptable and not even a sorry about that even when followed up. I think they are living on the past and the entire business needs a significant shift in customer relations.…
Read more
Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 1 week ago
Dear Andrew, Thank you for your feedback. We are sorry to hear you were disappointed during your stay and we have taken note of the issues you have shared. Rest assured this has been raised with our team and we hope you will give us another opportunity to restore your confidence in the hotel. We would appreciate the opportunity to discuss this matter with you further. You may like to contact me directly at Xeniya.Skorik@shangri-la.com. Kind regards, Xeniya Skorik Front Office Manager Shangri-La Sydney
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our room had a stunning view of Sydney Harbour Bridge, the harbour and the opera house. Magical especially at night. Wonderful experience. The hotel staff are pleasant. Great location, easy walking distance to restaurants and town.
Read more
Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Value is 4 due to the view from our room. Water is available only from coolers in the hotel.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 1 week ago
Good morning, We are delighted to hear you had a wonderful stay, in true Shangri-La style. We are so pleased that you enjoyed your room, supreme views, location and the staff delighted you. We look forward to welcoming you again in the future. Kind regards, Mandy Huang Director of Rooms Shangri-La Sydney
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had the pleasure of staying at the Shangri-La and the service was impeccable. We stayed in room 3510 and the view was breathtaking. The rooms were well appointed and the beds were extremely comfortable. The breakfast offered in the club lounge was very delicious and offered a variety of options. Thank you to Watson and Ryan in the Horizon Club for providing stellar guest service. We will definitely book the Shangri-La again on our next trip to Sydney.
Read more
Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 1 week ago
Good morning, We are delighted to hear you had a wonderful overall experience in true Shangri-La style. We are so pleased you enjoyed your room, supreme views, breakfast in Horizon Club, and that our staff delighted you. We look forward to hopefully welcoming you again in the future. Kind regards, Mandy Huang Director of Rooms Shangri-La Sydney
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The hotel is located in a lovely spot however clearly an old hotel. Rooms are not exactly what I was expecting, bathrooms are large and clean but touches of updating needed, bed was large and very comfortable with good quality white sheets which was an absolute plus. Tea and coffee supplies were not great, for the price of the room I was expecting to find a decent coffee in the room but sadly this was lacking although lots of tea choice shame I don’t drink tea!! Curtains looked dirty and tiered and I got a industrial view of cranes from my room. I must admit that I was so tiered after travelling for two days that in arrival I just wanted to get showered and into bed but I was not accommodated instead messed around I was told by a concierge girl after she had taken my money on hold for the whole duration of my stay for incidentals that I had to wait half an hour for my room to be ready, an hour later I was still waiting…… not amused by the lack of service I then reviewed where I could stay instead and proceeded to ask to cancel my entire booking only then was I offered a room immediately. My point is that hotels are in business to host guests, to which I am one but when you can see a guest is tiered and clearly been travelling long distances surely you should be looking to make their visit comfortable and smooth. I also had booked a high tea in the Blu Bar at $400 it was not the best experience I have had left waiting as the time was 10 minutes earlier than booking time!! Very disappointing then the food was pleasant but no service, no coffee or tea offered literally more cake than savoury which was looking wilted and I ordered a cake for my friends birthday $$ again expensive cake slice 30 AU$ but when I asked for it to be boxed that was left to us…. Would not recommend it as I am sure Sydney has some excellent eateries for the same price. The view was definitely worth seeing but that was the only plus point here.…
Read more
Date of stay: September 2023Trip type: Travelled solo
Room Tip: Parking is available at the hotel $65. For 4 hours don’t bother as cheaper options available very...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 1 week ago
Good morning, Thank you for your feedback. We are sorry to hear you were disappointed during your stay and we have taken note of the issues you have shared. Rest assured this has been raised with our team and we hope you will give us another opportunity to restore your confidence in the hotel. Kind regards, Mandy Huang Director of Rooms Shangri-La Sydney
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I have been loyal to this property since 2004 for my annual trips to Sydney. Much has changed at this hotel in the post Covid era. Sadly, as with most places, not for the better. I stayed in a Horizon Club suite. The following are all areas where standards have greatly slipped and need improvement. 1. In blatant violation of the law the hotel had 4 staff members explain to me why they cannot issue a tax invoice or in my case any invoice. I booked through American Express Fine Hotels and as such I was explained no invoice of any kind was possible. Whilst I gave them a very reasonable explanation of Australian tax law and its purposes, they had me “bugger” off. 2. The furniture throughout the property is in rough shape. The chairs in the Horizon Club lounge are in pitiful condition. (see image) 3. The room showed signs of wear and tear. Whilst a partial renovation was done years ago the room shows its old bones. The shower cabin is discolored (see image), furnishings are damaged (see image) and there are obvious issues present. 4. Turn down service must now be requested. 5. Housekeeping is very inconsistent. My carpets had crumbs on them for days until finally one housekeeper vacuumed. That said, one peanut remained on the floor for my 6 day stay. Housekeeping largely only changed towels and emptied trash. Not 5 star for sure. 6. They did not leave complimentary water in the room until day 3. 7. The QR code interface is clumsy and has errant information like the laundry form and prices listed therein. 8. The lower level door is closed which is just annoying when walking down to the Rocks or Circular Quay. 9. Staff struggle with the English language. 10. The breakfast buffet has been drastically reduced and moved to the top floor Altitude venue. I found the breakfast and service in the Horizon Club better than Altitude. The new breakfast is beyond pathetic compared to before. 11. When you call the service center it is common they do not answer you. 12. The wireless internet was erratic and/or not working at all for 2 days of my stay. Unreal! 13. The shower water pressure is inadequate. 14. In my suite the bedroom was 2-3 degrees warmer than the room which was annoying when sleeping. 15. The lighting controls are inadequate. For example, in the bathroom it’s all on or all off. That sucks in the middle of the night if you need to go. In the sitting room the lights by the TV could not be turned off except by the master switch. Annoying and no mood lighting. 16. The $100USD credit for Amex FH&R bookings is converted to AUD at 10% below the actual exchange rate. Pathetic and mean. 17. My TV did not work well, I could not access movies or my folio. 18. A staff member ignored my Do Not Disturb Button and woke me up. 19. Delivering a bucket of ice takes 45+ minutes each time. 20. The staff answer to most things is “I don’t know” Positive Points (Most are not driven by the management) 1. The location is good. 2. The views from many rooms are excellent. 3. They were gracious and had my room ready in the morning the day I arrived from a very long US flight. 4. The staff in the Horizon club were somewhat attentive. 5. My room was quiet. Horizon Club Experience The Horizon Club is an attractive space but for the ruinous furniture. The breakfast experience is quite good and actually a highlight. Equally, the nighttime drinks and finger foods are quite pleasant. Though they could add a bit better spirits, like an aged rum for example, and better vodka. The afternoon tea experience is very poor. The foods are by and large airline quality and very uninspired to awful. If you ask anything non food and beverage related from the staff, while friendly, are utterly clueless and cannot handle the request. Even though I got a fairly reasonable room rate, I did find the experience off putting. The corner cutting and slipping standards are problematic. Staff are largely new and rather inept. There are options in Sydney and for my part I will likely try another hotel after being loyal to this one since 2004 which I am sad to say. My advice is if the price is really good and you understand this hotel is really more 3.5 star in all respects it may be worthwhile to try it. Otherwise, if the rates are high go elsewhere as this place will only offer disappointment. …
Read more
Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: It is a 3 star with great location but pay a 3 star price or go elsewhere.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 1 week ago
Good morning, I sincerely apologise for the disappointment you experienced during your stay, as it did not meet your or Shangri-La Sydney's standards. I genuinely appreciate you taking the time to share your valuable feedback and perspective. Your input will help our customer service team improve and enhance the overall guest experience. I would appreciate the opportunity to discuss further and restore your confidence in the hotel. Please contact me directly at Alex.Scott@shangri-la.com. Once again, I apologise for any inconvenience and disappointment you experienced during your stay. Kind regards, Alex Scott Director of Operations Shangri-La Sydney
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked Shangri-La as I was participating in the Sydney Marathon and wanted to stay close to the event. My parents, wife and kids travelled with me too. All of us loved the location of the hotel, right behind The Rocks in Sydney. The hotel rooms were great and the buffet breakfast was very good too. The views from their restaurant Altitude are simply amazing.
Read more
Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 1 week ago
Good morning, We are delighted to hear you had a wonderful overall experience in true Shangri-La style. We are so pleased you enjoyed your room, supreme views and staying in The Rocks. We look forward to hopefully welcoming you again in the future. Kind regards, Mandy Huang Director of Rooms Shangri-La Sydney
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$193 - US$320 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la sydney, shangri la hotel sydney
LOCATION
AustraliaNew South WalesSydneyThe Rocks
NUMBER OF ROOMS
563
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingSHANGRI-LA SYDNEY (S̶$̶2̶8̶6̶) S$260: UPDATED 2023 Hotel Reviews, Price Comparison and 5,028 Photos (Australia) - Tripadvisor
Frequently Asked Questions about Shangri-La Sydney
Which popular attractions are close to Shangri-La Sydney?
Nearby attractions include Sydney Pub Tours (0.5 km), ATTY Gallery (0.3 km), and Dave's Pub Walks (0.4 km).
What are some of the property amenities at Shangri-La Sydney?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Shangri-La Sydney?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Sydney?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Sydney?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Shangri-La Sydney?
Conveniently located restaurants include Fish At The Rocks, The Tea Cosy, and Gelato Messina Circular Quay.
Are there opportunities to exercise at Shangri-La Sydney?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Sydney have airport transportation?
Yes, Shangri-La Sydney offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Sydney?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Sydney offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.