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    Shangri-La Hotel Sydney

    176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
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    24/12/2017 25/12/2017
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    US$381
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    Traveller (3192)
    Room & Suite (1513)
    Dining (226)
    Overview
    • Excellent61%
    • Very good24%
    • Average9%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “horizon club” (533 reviews)
    “blu bar” (222 reviews)
    “cafe mix” (203 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Rooftop Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    Housekeeping
    Babysitting
    5.0 Star Hotel
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (6,637)
    There are newer reviews for Shangri-La Hotel Sydney
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    11 - 15 of 6,089 reviews

    Reviewed 1 week ago

    Recently spent 4 nights in a lovely suite with fantastic views. Cannot be beaten. Beautiful room--but... chairs and sofa look beautiful but were uncomfortable (seat part title forward and cushion firm and saggy but new chairs!). The club is beautiful. The food there is OK;...More

    Thank WazzaM60
    Response from Gudrun S, Resident Manager at Shangri-La Hotel SydneyResponded 5 days ago

    Dear WazzaM60 Thank you for sharing your feedback, we are pleased that you had the opportunity to enjoy our spectacular view. I am however sorry to hear you were disappointed during your stay and we apologise that your experience did not meet Shangri-La Hotel, Sydney’s...More

    Reviewed 1 week ago

    Booked a deluxe opera house city room hoping for a marvellous view of the opera house - only to be disappointed. The main view from the room is of the side of the InterContinental Hotel, and only if you sit beside the window do you...More

    1  Thank cjlimm
    Response from Gudrun S, Resident Manager at Shangri-La Hotel SydneyResponded 5 days ago

    Dear cjlimm Thank you for sharing your feedback. I am sorry to hear you were disappointed during your stay and we apologise that your experience did not meet Shangri-La Hotel, Sydney’s standards. Rest assured this has been raised with the team and I hope you...More

    Reviewed 1 week ago

    We stayed in a horizon club opera house view room and everything was perfect. The staff were extremely friendly and welcoming, and made me feel so special for my Birthday. At check in the were saying happy birthday, and even sent cake up to our...More

    Thank Alli M
    Response from Gudrun S, Resident Manager at Shangri-La Hotel SydneyResponded 5 days ago

    Dear Alli M Happy Birthday! Thank you for choosing to stay at Shangri-La Hotel, Sydney to celebrate such a special occasion. I'm very pleased to hear you had a wonderful experience at the hotel and our colleagues, especially Vicki and Malvinas were able to delight...More

    Reviewed 1 week ago

    My wife and I are celebrating our 10th anniversary and her birthday and I wanted to make it special. I heard from my friends and family that your hotel at the Rocks is a great choice so I made a booking for a "Executive Darling...More

    Review collected in partnership with shangri-la.com
    3  Thank Phil N
    Response from Gudrun S, Resident Manager at Shangri-La Hotel SydneyResponded 1 week ago

    Dear Phil P Thank you for sharing your feedback. I am sorry to hear you were disappointed during your stay and we apologise that your experience did not meet Shangri-La Hotel, Sydney’s standards. Rest assured this has been raised with the team and I hope...More

    Reviewed 1 week ago via mobile

    This hotel is nicely located on The Rocks with a wonderful view on the harbor and opera. Professional and helpful staff. Unfortunately breakfast buffet room is not Shangri-la standard. Staff does its best but old furnished, low and narrow room. All in all this hotel...More

    Thank bernhard_schuler
    Response from Gudrun S, Resident Manager at Shangri-La Hotel SydneyResponded 1 week ago

    Dear bernhard_schuler Thank you for choosing to stay at Shangri-La Hotel, Sydney. I'm pleased to hear you had a good experience at the hotel and our colleagues were able to delight you. I have taken on board your feedback regarding the issues that you pointed...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$195 - US$516 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Business Hotel in Sydney
    • #13 Spa Hotel in Sydney
    • #15 Romantic Hotel in Sydney
    • #15 Family Hotel in Sydney
    • #34 Luxury Hotel in Sydney
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 563
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Agoda, Hotwire, Hotels.com, getaroom.com, Orbitz, Cancelon and TripOnline SA so you can book your Shangri-La Hotel Sydney reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • New South Wales >
    • Sydney >
    • The Rocks
    • Also Known As
    • Shangri La Sydney ,
    • Shangri La Hotel Sydney
    Add Photo Photos
    Traveller (3192)
    Room & Suite (1513)
    Dining (226)
    Pool & Beach (17)
    Hotel & Grounds (1457)
    Bathroom (208)
    Business Centre & Event Rooms (8)
    Nearby
    The Rocks
    The first residents of the Rocks were convicts and
    sailors from the old nation. As the oldest
    neighbourhood in the city, the area's cobblestone
    streets host more than 100 heritage sites and
    buildings, including the oldest house in Sydney,
    Camden Cottage, which was built in 1816. Taste a “midi
    “ or a “schooner” of beer and dine “al fresco” on the
    waterfront at some of the oldest pubs in Sydney. The
    ...More
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    maurice s
    3 October 2017|
    AnswerShow all 2 answers
    Response from EscapeNow | Reviewed this property |
    So sorry Maurice for the delayed answer - I just saw it. I am sorry to say I have no experience on Opera House tours so I cannot answer. Best wishes for a successful vacation.
    0
    Votes
    Cheryl A
    9 August 2017|
    AnswerShow all 2 answers
    Response from Thigster | Reviewed this property |
    Cheryl, I'm sorry I dont know the answer to that one without contacting them directly ... Given it was a work trip, we all went back to our rooms on our own (that I was aware of:))
    0
    Votes
    Kerry C
    17 July 2017|
    Answer
    Response from Gudrun S | Property representative |
    Thank you for you message. Secure Parking offers the following rates for parking at the hotel: Monday - Sunday, 0 - 4 Hrs+, at $44.00. You enter via the main entrance to the hotel and Secure Parking will valet your car... More
    0
    Votes
    Room Tips
    "you must choose a room with a harbour view or opera house view."
    Read review
    "opera house view is beautiful"
    Read review
    "Harbour view rooms are spectacular"
    Read review
    "Ask for an upgrade to a club room with views of Darling Harbour"
    Read review
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