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Shangri-La Hotel Sydney

6,792 reviews
#36 of 186 Hotels in Sydney
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Traveller (3346)
Room & Suite (1795)
Dining (236)
Overview
  • Excellent60%
  • Very good25%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“horizon club”(524 reviews)
“blu bar”(227 reviews)
“cafe mix”(206 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,792)Write a Review
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Traveller rating
3,681
1,508
584
273
182
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3,681
1,508
584
273
182
Show reviews that mention
All reviewshorizon clubblu barcafe mixaltitude restaurantopera housegrand harbour view roomcircular quaywindow seattop floorrocks arearoom servicecorner suiteturn down serviceclub roombottle of champagnefour seasonsfive star hotel
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1,681 - 1,685 of 6,228 reviews
Reviewed 26 April 2016 via mobile

This is superbly located, and wonderfully appointed hotel. Our room looked straight onto the Harbour, and compared to other hotels in the area, the room was huge. Really great buffet breakfast - one if the best I've had in Australia. The only disappointment was we...More

1  Thank BenMonkey
Response from Paul M, Director of Sales & Marketing at Shangri-La Hotel SydneyResponded 3 May 2016

Dear BenMonkey, Thank you for choosing to stay at the Shangri-La Hotel, Sydney. Our Grand Harbour View rooms are indeed quite stunning and it is tempting to just stay in and watch all the activity out on the harbour. I will forward your compliments about...More

Reviewed 26 April 2016 via mobile

Like Hong Kong and Shenzhen and Beijing this Shangri La is an outstanding hotel. We stayed on the Horizon Level and the breakfast and afternoon service in the club was very comprehensive and very high quality. The room was super comfortable and the view of...More

1  Thank blubs99
Response from Paul M, Director of Sales & Marketing at Shangri-La Hotel SydneyResponded 3 May 2016

Dear blubs99, Thank you for your continued patronage with Shangri-La Hotels & Resorts. I'm glad that you found your stay at the hotel to be just as outstanding as your previous stays in our sister hotels. Guest recognition is one of the pillars of our...More

Reviewed 26 April 2016

Great location to explore Sydney. Very friendly staff on reception on both check in and check out. Room was clean, tidy and good value for money. Concierge staff very friendly, always acknowledged us when leaving/entering hotel. Nice touch on first night, that the bed was...More

Thank StephG22
Response from Paul M, Director of Sales & Marketing at Shangri-La Hotel SydneyResponded 3 May 2016

Dear StephG22, Thank you for your excellent review of the hotel. I'm pleased to hear that our colleagues were able to delight you from start to finish and we hope to see you again very soon. Best regards, Paul

Reviewed 25 April 2016

Spent a couple of nights here after a two week cruise around New Zealand. Stayed in a one bed suite overlooking the harbor bridge and the opera house. Great location especially at night. A very spacious suite with a separate sitting room. Massive bathroom overlooking...More

2  Thank Gupta-MF
Response from Paul M, Director of Sales & Marketing at Shangri-La Hotel SydneyResponded 3 May 2016

Dear Gupta-MF, Thank you for taking the time to write a review about your recent stay. Fantastic to hear that you enjoyed your suite and most especially the stunning harbour views. I'm also delighted about your Horizon Club feedback and for commending our colleagues for...More

Reviewed 25 April 2016

Booked the hotel through the Amex travel. Excellent service and excellent food. The staff were really accommodating. Just little things needed attention like when the room service came and there was no pepper or salt in the holders, but overall excellent.More

1  Thank 874adriann
Response from Paul M, Director of Sales & Marketing at Shangri-La Hotel SydneyResponded 2 May 2016

Dear Adrian N, Thank you for taking the time to write a review about the hotel and for commending the service rendered by our colleagues and the quality of food. I've taken note of your helpful room service comment and I'll forward this to our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$218 - US$510 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Sydney
#13 Spa Hotel in Sydney
#15 Romantic Hotel in Sydney
#15 Family Hotel in Sydney
#35 Luxury Hotel in Sydney
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$218 - US$510 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Sydney
#13 Spa Hotel in Sydney
#15 Romantic Hotel in Sydney
#15 Family Hotel in Sydney
#35 Luxury Hotel in Sydney
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (3346)
Room & Suite (1795)
Dining (236)
Pool & Beach (17)
Business Centre & Event Rooms (8)
Amenities (3)
Nearby
The Rocks
The first residents of the Rocks were convicts and
sailors from the old nation. As the oldest
neighbourhood in the city, the area's cobblestone
streets host more than 100 heritage sites and
buildings, including the oldest house in Sydney,
Camden Cottage, which was built in 1816. Taste a “midi
“ or a “schooner” of beer and dine “al fresco” on the
waterfront at some of the oldest pubs in Sydney. The
...More
Questions & Answers
Ask a question
maurice s
3 October 2017|
AnswerShow all 2 answers
Response from EscapeNow | Reviewed this property |
So sorry Maurice for the delayed answer - I just saw it. I am sorry to say I have no experience on Opera House tours so I cannot answer. Best wishes for a successful vacation.
0
Votes
Cheryl A
9 August 2017|
AnswerShow all 2 answers
Response from Thigster | Reviewed this property |
Cheryl, I'm sorry I dont know the answer to that one without contacting them directly ... Given it was a work trip, we all went back to our rooms on our own (that I was aware of:))
0
Votes
Kerry C
17 July 2017|
Answer
Response from Gudrun S | Property representative |
Thank you for you message. Secure Parking offers the following rates for parking at the hotel: Monday - Sunday, 0 - 4 Hrs+, at $44.00. You enter via the main entrance to the hotel and Secure Parking will valet your car... More
0
Votes
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12345621
Room Tips
"Choose the Grand Harbour View room! We stayed at room 1515. Best view ever."
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"Harbour view on high floor recommended"
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"Grand Harbour view room if the budget will stretch to it"
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"Aim high and corner or harbour view room"
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