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InterContinental Sydney, an IHG Hotel

117 Macquarie Street, Sydney, New South Wales 2000 Australia
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Traveller (3138)
Room & Suite (787)
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About

#72 of 193 hotels in Sydney
Location
Cleanliness
Service
Value
Nestled in the dress circle of Circular Quay with unparalleled views across the Harbour City, InterContinental Sydney has been an icon for more than 35 years. Set within the restored Treasury Building of 1851, the luxury hotel's exquisite guest rooms boast views of Sydney Harbour Bridge, Sydney Opera House, the Royal Botanic Gardens or the city skyline.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Pool with view
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Complimentary toiletries
Room service
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Electric kettle
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Classic
Great View
Languages Spoken
English, French, Spanish, Chinese and 2 more
Hotel links
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5,815Reviews99Q+A100Room tips
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RadcliffeT wrote a review 17 Apr
Paisley, United Kingdom22 contributions36 helpful votes
Good hotel but Club room is pretty poor for the price paid. The staff were all lovely in the Club Lounge but the food offering is poor and had to wait 30 mins, when busy, for a simple refill of a glass of wine. They offer cocktails but that takes up the bartender's time and everyone else has to wait in line for a refill. Same food every night, not well replenished. We wish we'd just stuck with classic room and used our spare cash to purchase wine on the spectacular top floor lounge rather than the club lounge. Also asked for free ironing service of 2 items (which is included ) only to be advised I had an iron in my room. Love IHG lounges normally - that's why we booked but this was not a great experience. The hotel itself is in a fabulous location so it wasn't all bad.
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Date of stay: April 2024
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Trip type: Travelled as a couple
Room Tip: Spectacular views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from InterContinental Sydney , Owner at InterContinental Sydney, an IHG Hotel
Responded 4 days ago
Thank you, RadcliffeT, for sharing your feedback on Trip Advisor with us. We are concerned about your stay experience and will be reaching out directly to follow-up further. Warm regards, InterContinental Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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wheelsgb wrote a review Jun 2023
New York245 contributions82 helpful votes
Hotel's Favourite
Had a very long layover in Sydney and decided to travel to Harbor area rather than stay at airport hotel. (Taxi wasn't cheap) Hotel was best value in that area. Nice room and amenities. Staff were helpful.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ginsengNewYork wrote a review 11 Apr
New York City, New York1350 contributions577 helpful votes
Just a few blocks from Sydney Opera House, Circular Quay and the Botanicals Gardens. Wonderful spacious, comfortable, high floor room with view of harbour and botanical gardens. Just a few details to improve: Everything is high-tech in the room and that proves quite annoying: All lights are interconnected, so you have 3 choices: either all ON, all OFF, or very dimmed "night" ambiance. If your partner wants to read while you sleep with one light only, it's impossible! Curtains move when you touch them. Fine and dandy! But that means they can only be either totally open or closed. How about half way? Also, the interior pool, so nice on a rainy day, or after walking all day, is too small, too noisy, and has only 3 lounge chairs. It's impossible to swim or enjoy it with kids jumping in, splashing and screaming! It would be judicious to have separate times for adults only, like 7pm to 9pm.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Travelled as a couple
Room Tip: High floor room with view highly recommended.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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belinda h wrote a review 8 Apr
1 contribution
Excellent service from when we arrived to when we left. Staff were amazing and room was beautiful. Very clean and comfortable. As this trip was for my partners birthday, we received 2 bottles of wine which was bought to our room with a birthday message. Breakfast was amazing and the variety of food was enormous. Gym and pool also great. Everything was clean and just beautiful. Would definitely stay here again.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Dr David N wrote a review 6 Apr
9 contributions
Throughout my extensive travels, I've had the pleasure of staying at various InterContinental Hotels, where the standard of hospitality typically leaves a lasting impression. Yet, my recent visit to the InterContinental Sydney starkly deviated from the exceptional experience at the InterContinental Bali, not only in terms of service but in the integrity of management's commitments, leaving a particularly sour taste.Unfulfilled Promises: A Reflection of Customer Service The cornerstone of my grievance with the InterContinental Sydney isn't just the poor customer service—it's the broken promise by hotel management to personally reach out and address my initial negative experience. After voicing my dissatisfaction on social media, a public platform where businesses often pledge to rectify customer grievances to maintain their image, I was assured of a direct call to discuss my concerns. This call never came. This stark breach of trust contrasted deeply with my experience in Bali, where the staff went above and beyond to ensure satisfaction, proving their dedication to guest happiness wasn't just for show.Wasting Points and Money: A Regrettable Decision As a discerning traveler and a loyal IHG member, I choose to spend my points on experiences that promise both luxury and memorable hospitality. Bali fulfilled this promise, making every point spent feel like an investment in unparalleled memories. In contrast, Sydney’s failure to deliver on basic expectations of service and quality, coupled with the management's disregard for their commitments, rendered my investment—both in points and money—a regrettable expenditure. The disparity in value received between these two properties is a glaring indictment of the inconsistency within the InterContinental brand.The Bitter Aftertaste of Neglect My experiences at both hotels could not have been more different. Bali was a haven of attentiveness and care, where every interaction with the staff added to a tapestry of cherished memories. Sydney, on the other hand, was a lesson in neglect—from the unacknowledged arrival without even the simplest gestures of hospitality to the profound disappointment of unkept promises by the management. It was a stark reminder that not all InterContinentals are created equal.A Call to Action for Sydney’s Management This review serves not just as feedback, but as a call to action for the management of InterContinental Sydney. The disparity in service and accountability between your properties is a wakeup call. In a world where choices abound and guests' expectations are higher than ever, living up to your brand's promise is imperative. Bali has set a benchmark that Sydney has failed to meet, let alone exceed.To fellow travelers, I offer this advice: your loyalty, points, and investment deserve recognition and respect. My unfortunate experience in Sydney, marked by unfulfilled promises and a cavalier attitude towards guest satisfaction, starkly contrasts with the exceptional hospitality of Bali, underscoring the importance of choosing wisely where to bestow your patronage.
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip: To fellow travelers, I offer this advice: your loyalty, points, and investment deserve...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from InterContinental Sydney , Owner at InterContinental Sydney, an IHG Hotel
Responded 1 week ago
Thank you, DrDavidN2, for sharing your feedback with us. We are concerned about your stay experience and that nobody has followed up on contacting you. Would you be able to get in touch with us directly on guestservices.sydney@ihg.com so that we are able to look into this further? Sincerely, InterContinental Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SleepySue14 wrote a review 5 Apr
Sydney, Australia11 contributions4 helpful votes
Despite the weather we had a lovely stay at the Intercontinental Hotel for our anniversary. Thankyou Rajesh (Reception) for a positive experience through check-in to checkout. Conveniently located to everything around the harbour and exceptionally clean. Thankyou. We will be back!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Daniel F wrote a review 5 Apr
1 contribution
Room ok, small, stayed with wife and kids on family honeymoon for one night before departing for a cruise, booked and payed in advance, said so at the desk on check in, upon checkout, was billed for the room, twice. $1000 dollar charge right before vacation begins, unable and unwilling to release immediately upon finding out and no reimbursement for inconveniences.
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Date of stay: April 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from InterContinental Sydney , Owner at InterContinental Sydney, an IHG Hotel
Responded 2 weeks ago
Thank you for sharing your feedback with us on Trip Advisor. We are concerned about your stay experience, and I would like to follow-up further. If you could please email your booking details to guestservices.sydney@ihg.com so that we are able to fully understand what happened and provide assistance. Warm regards. Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Explorer32869977450 wrote a review 3 Apr
United States14 contributions1 helpful vote
Excellent hotel overall. IHG benefits were all honored, the room had a great view, and the beds were comfortable. The location was also great, it was close to everything and we didn't need a car. The staff overall was nice, but Betty at The Conservatory for breakfast deserves a special thanks for taking care of us during our stay. The breakfast in general was very good, but it was the exact same items every day. My rate included breakfast, but I certainly wouldn't pay the normal $50/person rate. Hopefully they can improve the variety in the future. I won't mention his name, but checkout left a bit of a sour taste as he tried to charge us for a meal we didn't have and seemed to generally be in a poor mood. Other than that, the stay was great.
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Date of stay: March 2024
Value
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Location
Cleanliness
Service
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kathy wrote a review 2 Apr
47 contributions36 helpful votes
We truly enjoyed our stay at the Intercontinental, Sydney. The rooms were very nice with comfortable beds and pillows. The location was central to everything which made seeing everything within walking distance. The entire staff were very welcoming, friendly and helpful. I would highly recommend this hotel and if we ever return to Sydney, we would definitely stay here again.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Iris K wrote a review 2 Apr
1 contribution
Had an awful experience here in winter (June 2023). When I checked in to my room, it was quite cold. So I turned the thermostat on to get some heat. I could barely sleep that night due to the room being so cold. The next morning I went to the front desk and told them there was an issue with the heating. They confirmed the heater was not working properly in my room. So they told me they would switch me to a different room. I waited all day and never heard back from them until the evening. They finally gave me a different room, on a lower floor, right next to the elevator, which turned out to reek of cigarette smoke, to which I'm highly allergic. I immediately told them I could not stay there and that I would need a normal-smelling room. After a day of already waiting for a room change, it was taking them forever to give me a non-smoking room. I was going to miss my dinner reservation. Finally they assigned me to a different room, after much wasted time and effort. The bathroom was also quite small and unpleasant. Staying at the Intercontinental was not a good experience. The way the staff and manager handled the situation was repulsive. I would never stay here again, nor recommend this hotel to anyone.
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Date of stay: June 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from InterContinental Sydney , Owner at InterContinental Sydney, an IHG Hotel
Responded 2 weeks ago
Dear Iris K, I am writing to offer my deepest apologies for the distressing experience you encountered during your stay with us in June 2023. Your feedback is incredibly valuable to us, and I want to assure you that we are taking immediate action to address the issues you raised. Firstly, I want to acknowledge the inconvenience caused by the inoperable HVAC system in your initial room. While our duty engineer attempted to rectify the situation promptly, I understand that the issue persisted, and the subsequent room change did not meet your expectations. I sincerely apologise for the oversight in understanding your room preferences and for not inspecting the alternative room before offering it to you. It is regrettable that you had to endure further discomfort due to the oversight in room selection. I want to express my gratitude for your patience and understanding during this frustrating ordeal. Please know that we have taken steps to ensure that such oversights do not occur in the future, and we are reinforcing our procedures to better accommodate guest preferences. I am pleased to learn that my colleague, Louise, intervened to ensure that you were provided with an upgraded room to a King Harbour Bridge View Room for the remainder of your stay. Once again, I apologise for the shortcomings you experienced and thank you for bringing them to our attention. Your feedback is instrumental in our continuous efforts to improve our services and guest satisfaction. If you have any further concerns or if there is anything else we can do to make amends, please do not hesitate to reach out to me directly. Warm regards, Grace O'Connor Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$281 - S$373 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental sydney hotel sydney, sydney intercontinental
LOCATION
AustraliaNew South WalesSydneyCentral Business District
NUMBER OF ROOMS
509
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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INTERCONTINENTAL SYDNEY, AN IHG HOTEL: UPDATED 2024 Reviews, Price Comparison and 3,373 Photos (Australia) - Tripadvisor

Frequently Asked Questions about InterContinental Sydney, an IHG Hotel
Which popular attractions are close to InterContinental Sydney, an IHG Hotel?
Nearby attractions include Next Level Escape (0.4 km), Royal Botanic Garden Sydney (0.4 km), and The Opera House to the Botanic Gardens Walk (0.5 km).
What are some of the property amenities at InterContinental Sydney, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and an on-site restaurant.
Which room amenities are available at InterContinental Sydney, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Sydney, an IHG Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at InterContinental Sydney, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to InterContinental Sydney, an IHG Hotel?
Conveniently located restaurants include Gelato Messina Circular Quay, Graze MCA, and Four Frogs Creperie Circular Quay.
Are there opportunities to exercise at InterContinental Sydney, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does InterContinental Sydney, an IHG Hotel have airport transportation?
Yes, InterContinental Sydney, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is InterContinental Sydney, an IHG Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Sydney.
Are any cleaning services offered at InterContinental Sydney, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Sydney, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.