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818-820 George Street, Sydney, New South Wales 2000 Australia
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Traveller (952)
Room & Suite (261)
Dining (86)

About

#72 of 207 hotels in Sydney
Location
Cleanliness
Service
Value
Located next to Central Station, Mercure Sydney boasts 517 newly refurbished rooms & suites, rooftop indoor heated pool, sauna & fitness centre as well as brand new restaurant Platform 818 and Eve's Bar. Mercure Sydney's convenient location is the perfect place from which to explore Sydney's major attractions. Just 4 stops by train to Sydney Harbour Bridge & Opera House, a 10 minute walk to Darling Harbour & the International Convention Centre, 15 minutes by light-rail to the Sydney Cricket Ground and with direct buses to iconic Bondi Beach right from our front door. Train, Shuttle and Taxi services round out transit options to Domestic and International Airports. The hotel is within walking distance to China Town, Spice Alley, White Rabbit Gallery and Glebe Markets as well as shops, bars and cafes in surrounding suburbs; Chippendale, Surry Hills & Broadway. Unique to Mercure Sydney are our Balcony Queen rooms featuring views over Sydney CBD, Privilege Rooms with Nespresso Machine, Complimentary Evian Water, Robes and Slippers are situated on Level 13 with sweeping views of our surrounds and 5 suites with separate living quarters and dual rain-showers. A range of bedding configurations: Queen, King, 2 Double beds and Family Rooms with 2 Double Beds and Bath allow us to tailor your stay to meet any needs. Accessible rooms with grab rails, lowered sink, raised toilet, shower chair and handheld shower head provide comfort for guests in need of physical support while Braille in lifts, Audible emergency system and closed caption tv provide access to hearing and vision impaired guests. High-Speed Wi-Fi, bedside USB ports, 24 hour room service, secure parking, electric car charging station, dry cleaning & coin-operated guest laundry and a dedicated concierge team makes Mercure Sydney the perfect base for Exploring Sydney for both Business and Leisure guests. Mercure Sydney's commitment to sustainability is supported by electric car charging station, rooftop solar panels, 3* water and 4* energy Nabers classification and a Silver Planet 21 rating.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Paid private parking on-site
Car park
Wifi
Paid wifi
Pool / beach towels
Rooftop pool
Pool with view
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Special diet menus
Wine / champagne
Children's television networks
Highchairs available
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun terrace
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
City View
Languages Spoken
English, French, Spanish, Chinese and 6 more

Location

100Great for walkers
Grade: 100 out of 100
208Restaurantswithin 0.5 km
33Attractionswithin 0.5 km
5745Reviews59Q+A100Room tips
Traveller rating
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ozcookie1 wrote a review Yesterday
Uluru-Kata Tjuta National Park, Australia887 contributions167 helpful votes
We have stayed at this hotel many times but not in last 5 years. Another great stay with excellent modern rooms. Ours was looking straight down George Street! Loved the colored lighting in room. We used the pool on top floor twice and enjoyed our complimentary drinks in Eves Place. Were rewarded with a bottle of red wine in our room as ALL Platinum members. Breakfast had extensive range. Can't beat the location and we walked down the Darling Harbour both days. Overall excellent stay and concierge looked after our bags and even tracked taxi for us keeping us updated. Staff at reception could teach other hotels a few things. My wife mentioned that they really gave her special treatment due to our ALL status and it set the tone for our stay. This was clearly noticed. We would definitely stay here again!
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Michelle S wrote a review 1 Feb
Greater Sydney, Australia1 contribution
Booked a suite. Checked in on line when it opened two days before. Advised we would arrive before 2pm. We had a 4 hour drive with crazy Sydney traffic. Contacted hotel asking if our room would be ready on arrival. Told to arrive, it should be ok. Arrived at 1.30pm told room wasn’t ready, no problem, we were parked in basement, apparently when I booked to hotel they didn’t book parking even though I requested it. They took a $1 ‘guarantee’ and then took full payment of the accommodation up front. When I queried why they needed the $1 guarantee when I had provided my credit card details in the booking. No satisfactory answer. With that over we went for a walk, and came back at 3.30pm. Check in is 3pm, but our room is still not ready. Told we could take a room on a lower floor, but decided we’d wait, was offered a drink at the bar but couldn’t take our 9 year old granddaughter. So we asked to go to pool for a swim. They didn’t know if there was a change room on the pool level. They wouldn’t give us an access key. Finally we got the concierge to take us to the pool, with a request that we have room access by 4.30pm. Finally at 4.20pm the concierge arrived at the pool with our key, we had 1 hour to shower and change before we needed to leave for our booking. It’s 5 days and the $1 ‘guarantee’ still hasnt been refunded. NOTE pool is on roof, up three steep flights of fire stairs. Lift access is not working. None of this is mentioned anywhere when booking. I even called to check the facilities were in working order. Breakfast was ok, but the coffee machine makes horrible coffee. Ask the barista for a coffee. Overall not a particularly good experience.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dr Wilbur H wrote a review Jan 2023
Sydney, Australia145 contributions104 helpful votes
This is our goto hotel in Sydney. * Parking on site. Lift goes up to your room a charging station for EV * Newly rennovated. The Schwartz family have spent a fortune on it. * Taxis always out the front. * Great views of the city. The bar offers great beers from the Schwarz family brewery on tap but all others and a great selection of wines are available There are many great restaurants nearby.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ben Murphy, General Manager at Mercure Sydney
Responded 5 days ago
Dear Dr Wilbur H Thank you for your kind words. We are delighted to learn that you always enjoy your stay with us, and we look froward to welcoming you again very soon. Kind regards, Ben Murphy General Manager Mercure Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sylvia M wrote a review Jan 2023
Merimbula, Australia110 contributions55 helpful votes
The staff are great and the location is good if you are coming into Central Station. If you don’t need to stay in this part of Sydney I’d recommend somewhere near Darling Harbour, as this end of town is all traffic and not that pleasant. The room was clean and small but fine for a weekend stay. A few things which annoyed me - the bathroom door is opaque glass so if your partner turns the bathroom light on in the middle of the night the whole bedroom lights up. I don’t get it. Also there were strip lights above the bed and window which are green. Why? Another slight annoyance is that the bathroom has been updated (great) but there is no where for the hand soap so it has to live in the basin.
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ben Murphy, General Manager at Mercure Sydney
Responded 1 week ago
Dear 850sylviam Thank you for sharing your comments regarding your recent stay with us at Mercure Sydney. I was pleased to learn you found our Team members wonderful and appreciate your constructive comments. We typically receive positive feedback regarding the colored strip lighting, which many guests enjoy adjusting to suite their mood. As for our bathroom sinks, we have removed the dedicated space for hand soap, however we are currently installing liquid dispensers into all of our rooms. Thank you again for your feedback and I hope we have the opportunity to welcome you again one day. Kind regards, Ben Murphy General Manager Mercure Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Donna B wrote a review Jan 2023
1 contribution
We travelled to Sydney by Train so we did not have our own Transport. The Mercure is close to Central so getting around the City is easy. The room was clean and comfortable. The Bed was the biggest bed I’ve ever slept in and it was comfortable. The Bathroom had soap, shampoo, hairdryer & soft towels . One end of the room was all windows with a great view over Sydney from the 13th Floor. The Staff were all very polite and happy to help with our requests. I would stay there again.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ben Murphy, General Manager at Mercure Sydney
Responded 2 weeks ago
Dear V70767JWdonnab We very much appreciate your comments regarding your stay at the Mercure Sydney. I was pleased to learn you enjoyed your stay with us, thanks to the comfort of our rooms and the city view over Railway Square. I hope we have the opportunity to welcome you again one day! Kind regards, Ben Murphy General Manager Mercure Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Damien B wrote a review Jan 2023
Thirroul, Australia5 contributions
We booked the Mecure for a 2 night daddy daughter getaway. and my daughters birthday. To our surprise the hotel arranged a beautiful chocolate cake and card for our arrival to the room! The friendy staff checked us in at 2pm, an hour earlier then normal. The hotel is located close to the train station, close to Chinatown and all the main attractions (including public transport). The beds were nice and firm (hard to find in most hotels these days), and great to jump on like a trampoline (daughters idea not mine). We both agreed the pillows were a bit hard but its difficult to please everybody in that department. The lighting in the room included LED/disco lighting, providing much entertaining for my daughter lighting the room up lkke a rainbow for much of our stay. The buffet breakfast was excellent providing all diffrrent kinds of foods which was high quality. The main downside was the pool area which was a bit dated and could be improved. Overall a very enjoyable stay, thanks to the Mecure staff. We had a bed design competition too, see pic.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ben Murphy, General Manager at Mercure Sydney
Responded 3 weeks ago
Dear Damien We very much appreciate your comments regarding your stay at the Mercure Sydney. We are delighted to read that you had an excellent stay and enjoyed every aspect of your visit at our hotel. Thank you for your kind feedback, and we hope to see you your daughter again soon! Kind regards, Ben Murphy General Manager Mercure Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
905911 wrote a review Dec 2022
1 contribution1 helpful vote
Short walk from Central station. We had a couple of very loud and energetic toddlers which staff at front desk were very accomodating towards. My best friend even popped in to visit during our stay and even when he was being a complete Karen, staff remained professional and helpful. Really cool lighting in the rooms which entertained the little ones before bedtime. Convenient store right in front. Very handy location. Walk to everything. We were allowed a later check out and had plenty of time to feed kiddies and take for a morning swim in the hotel pool. Nice pool. My only small issue would be that a few pool tiles appeared to have a bit of mould on them.
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Date of stay: December 2022
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Ben Murphy, General Manager at Mercure Sydney
Responded 30 Dec 2022
Dear 905911 Thank you for taking the time to share your experience. We are glad that you enjoyed your stay and our location, as well as finding our Reception Team friendly and accommodating. We hope to welcome you again one day. Kind regards, Ben Murphy General Manager Mercure Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
suacat3 wrote a review Dec 2022
London, United Kingdom2 contributions1 helpful vote
Stayed here twice in the past month and highly recommend it. Friendly staff in all areas of the hotel including Eves restaurant and bar. Dinner was high quality and staff made our wedding anniversary special. Breakfast was busy but we’ll handled. Being an Accor plus member and having stayed in several different properties, the professional attention to detail was appreciated and noted.
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Date of stay: December 2022
Cleanliness
Service
Sleep Quality
Room Tip: Corner rooms have great views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Ben Murphy, General Manager at Mercure Sydney
Responded 20 Dec 2022
Dear Suacat3 Thank you for your wonderful review on Tripadvisor. I was pleased to learn you recently enjoyed two stays with us, finding our Teams Friendly, while enjoying meals in both Eves and Platform 818. I hope we have the opportunity to welcome you again one day. Kind regards, Ben Murphy General Manager Mercure Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
donna S wrote a review Dec 2022
1 contribution
The hotel at $400 a night is dirty and old. Down to the cups in the drawer having coffee residue. It is well overdue for an upgrade, but some cleanliness would serve them well. The carpets were filthy, I was only hoping there were fresh sheets on the bed. Overall avoid avoid avoid.
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Date of stay: December 2022
Rooms
Service
Sleep Quality
Room Tip: balcony rooms are more likely to break off if you look at the welding
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ben Murphy, General Manager at Mercure Sydney
Responded 6 Dec 2022
Dear D693RRdonnas Thank you for taking the time to tell us about your experience at the Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to apologise for this. At Mercure Sydney, we strive to provide every guest with a wonderful stay; therefore your feedback is important to us. I will personally address your cleanliness concerns with our Executive Housekeeper. We appreciate your sharing your feedback and hope that we have the opportunity to welcome again one day. Kind regards, Ben Murphy General Manager Mercure Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicki Zorotheos wrote a review Nov 2022
6 contributions1 helpful vote
There is a lot we didn’t like! The service from the minute we walked in the door was appalling! There were 2 staff members talking who completely ignored us and when we were finally served we were told our room wasn’t ready, in fact no one’s room was ready with numerous guests waiting for their rooms at 3pm! Once our room was ready it was not the room we had booked. No queen size bed, no walk in shower, barely a balcony so we had to go back and wait for someone to address our concerns. We were eventually moved onto another floor that had an overpowering smell of paint and a filthy lobby. Then at Eve’s restaurant during happy hour we were charged full price for our drinks by the manager on duty! This could have been an accident however once we corrected him we told our friends to keep an eye out on how much they were getting charged and low and behold they too were overcharged on their next order merely 10 minutes after. Goodness knows how many people were charged incorrectly by the manager! We have more examples we could reference but the point is this place does the bare minimum and is not worth the amount they charge. It’s clear that corners are being cut in all aspects of hotel operations from staffing numbers to room ammenities to hotel cleanliness with an overrepresentation of middle management not contributing or leading by example. Having stayed at the Mercure in the past we expected a lot more than what we received and we will not be returning nor staying in another Mercure or Accor hotel.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Ben Murphy, General Manager at Mercure Sydney
Responded 29 Nov 2022
Dear 550nickiz Thank you for taking the time to tell us about your experience at the Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to apologise for this. At Mercure Sydney, we strive to provide every guest with a wonderful stay; therefore your feedback is important to us. We have tried to contact you today and I invite you to contact myself directly or via return email as I would appreciate the opportunity to discuss your feedback further. Kind regards, Ben Murphy General Manager Mercure Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$139 - US$215 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure sydney hotel sydney, accor sydney
LOCATION
AustraliaNew South WalesSydneyInner West
NUMBER OF ROOMS
517
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MERCURE SYDNEY: UPDATED 2023 Hotel Reviews, Price Comparison and 1,040 Photos (Australia) - Tripadvisor

Frequently Asked Questions about Mercure Sydney
Which popular attractions are close to Mercure Sydney?
Nearby attractions include Local Sauce Tours (0.3 km), White Rabbit Gallery (0.4 km), and Chinatown (0.4 km).
What are some of the property amenities at Mercure Sydney?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Mercure Sydney?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Sydney?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Sydney?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Mercure Sydney?
Conveniently located restaurants include Platform 818, Mekong, and KOI Dessert Bar.
Are there opportunities to exercise at Mercure Sydney?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Mercure Sydney have an airport shuttle?
Yes, Mercure Sydney offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Mercure Sydney have airport transportation?
Yes, Mercure Sydney offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mercure Sydney?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Sydney offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.