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Mercure Sydney

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#59 of 174 Hotels in Sydney
Certificate of Excellence
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Mercure Sydney
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4,701 Reviews from our TripAdvisor Community

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Showing 4,408: English reviews
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Greater Newcastle, Australia
Reviewed yesterday NEW

It's a solid Mercure like many across big cities across the world. Usually a 3 or 4 rating. Why the 4 here? We last stayed here 15 years and remembered the breakfast so we had it again. Truly one of the great buffets in a mid range hotel so terrific value. There is even an Accor lounge with a coffee...

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Helpful?
Thank Laramber
Leeds, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 2 March 2017

We stayed for two nights in this hotel following a cruise from San Fransisco to Sydney. On arrival at just after 8am we were offered an upgraded room (at a small cost) which was immediately available. On the top floor, with a panoramic view of the city skyline, the room was bright, airy and spacious. The bathroom was a good...

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Helpful?
1Thank triciasheard
About Hotel's Favourite Review
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear triciasheard Thank you for sharing your review of your experience at Mercure Sydney. I am delighted you had a great stay with us, enjoying the facilities and amenities we have available, the helpful service provided by our staff, as well the hotel's convenient location. I trust you had a lovely cruise and look forward to the opportunity of welcoming...

Canberra, Australia
Reviewed 2 days ago NEW

We travelled to Sydney over Easter and stayed here because of its excellent location. We booked online using Booking.com and got a good rate. We stayed in a room with two double beds. The beds were comfortable, the pillows were a little lumpy, they had seen many nights of use. The paint work was scuffed with marks on the wall....

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Thank VillageDweller2602
Cairns, Australia
Reviewed 4 days ago NEW

I arrived way early and was offered a Superior Room with a view that was ready for an extra $20 a night. It was a good view too. Yes I might have a few trivial gripes but I won't even bother. It is situated on major bus routes and right beside Central Station. Super easy to get to anywhere I...

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Helpful?
1Thank delmsie
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear delmsie Thank you for your review of Mercure Sydney. I am pleased to note your overall stay was most satisfactory, enjoying the hotel's ideal location and the amenities in the room. I appreciate your comments and look forward to welcoming you back in the near future. Kind regards Daniel Barnard General Manager

Reviewed 5 days ago NEWvia mobile

Hi all 😊. So this trip to Sydney was due to overseas family visiting and wanting to give them a taste of the big city. We decided on this hotel because of position and pricing. On reflection it was a bad choice. Service was average. Decor left a lot to be desired. It was a dirty hotel. We won't be...

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1Thank David M
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear David I sorry to read of your disappointing stay. This is certainly not the usual high levels of service that we are proud of, and sincerely apologise for the lapse in our standards on this occasion. I do advise however that we are in the process of undertaking many upgrades around the hotel which will see a marked improvement...

Reviewed 1 week ago

I got to this hotel after the end of a long day only to be given a room that wasn't made up but I found out later that I had been given the wrong room so had to move again. Was put in a room that had been used by a smoker and had a shower cap over the smoke...

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1Thank Belinda C
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear Belinda Thank you for you review. I am sorry to ready your initial experience was most disappointing. Please rest assured that I have followed up with the front office team regarding the incorrect room allocated to you and this will be addressed accordingly to prevent future occurrence. My apologies for the lapse in our standards on this occasion. I...

Tamworth, Australia
Reviewed 1 week ago

Staff friendly and efficient made our stay even better. Sumptuous breakfast started the days of our stay in a positive manner. Great location close to buses and trains. Easy walk to Darliong Harbour and the city.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Countryvisitor_12
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear Countryvisitor_12 Thank you for sharing your positive review of Mercure Sydney. I am delighted your had a great stay with us, enjoying the friendly, helpful service provided by our staff, delicious breakfast and the hotel's ideal location. I appreciate your comments and look forward to the opportunity of welcoming you back when next you visit Sydney. Kind regards Daniel...

Katoomba, Australia
Reviewed 1 week ago

Check in quick and easy. Staff welcoming and friendly, rooms a little tired but clean and comfortable, close to every thing, train, bus, circular quay, City Centre. Would recommend for every one. restaurant was good great food great service ️xx

Review collected in partnership with Accorhotels.com
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Thank pom012
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear pom012 Thank you for your positive review of Mercure Sydney. I am delighted your overall stay was most satisfactory, enjoying the friendly service, delicious food in our restaurant and the hotel's convenient location. I look forward to the opportunity of welcoming you back in the near future. Kind regards, Daniel Barnard General Manager

Reviewed 1 week ago

I've stayed here several times for work, and the location makes it a good choice, but other than that, there is nothing special about this hotel. The hotel staff here also are not the most pleasant. I wouldn't say they were rude during my last stay, but they just weren't that good either.

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Thank Isk752
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear Isk752 Thank you for review. I am sorry to read that your overall stay was not special. I am also disappointment of the poor service you encountered. This is certainly not the usual high levels of service that we are proud of and please rest assured that further retraining will be undertaken. My sincere apologies for the lapse in...

Pittsford, New York
Reviewed 1 week ago

My host at UTS booked this hotel for me. It's so close to the UTS campus. It's also close the the metro station, China Town, Sydney Harbor, and Hyde Park. The room is nice. I had a room with the Captain's view of the area that leads to the metro station, China Town, and Hyde Park. Many airlines use this...

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Helpful?
Thank ACMMM00
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear ACMMM00 Thank you for posting a review of Mercure Sydney. I am most delighted you had a great stay with us, particularly enjoying the hotel's ideal location and the spectacular views from your room. We look forward to the opportunity of welcoming you back soon. Kind regards Daniel Barnard General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Banquet Room
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Mercure Sydney's convenient location is the perfect place from which to explore Sydney's major attractions, making it the perfect choice when travelling for both business and leisure. Boasting 517 modern contemporary accommodation rooms over 14 floors, these rooms have been designed for guests requiring a combination of convenience and comfort. Unique facilities include 24-hour room service, 24-hour indoor rooftop swimming pool, gym with air-conditioning, sauna, 2 restaurants and secure parking. ... more   less 

Additional Information about Mercure Sydney

Address: 818 - 820 George Street | Ultimo, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney
Price Range: $188 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Sydney 4*
Number of rooms: 517
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotwire, Hotels.com, ACCOR, Priceline, Travelocity, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Mercure Sydney reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Sydney Hotel Sydney
Accor Sydney
Hotel Style:
#28 Family Hotel in Sydney
#37 Business Hotel in Sydney
#44 Romantic Hotel in Sydney
#54 Luxury Hotel in Sydney
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Sydney staff and other travellers.
37 questions
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Questions? Get answers from Mercure Sydney staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room high up on the privilege floor (I think it was 13th) lovely and quiet.”
ElizabethP164, 14 Apr 2017 | Read review
“Corner room on the 9th floor large and quiet.”
CarolynA751, 8 Apr 2017 | Read review
“Get an upgrade to a suite if they offer it to you, its worth it.”
kazz1, 29 Mar 2017 | Read review
“High floor where you may get a glance of the city view, hopefully.”
CHIONG, 24 Mar 2017 | Read review
“Higher floors enjoy a nice view onto city.”
915vipulc, 18 Mar 2017 | Read review
5 of 5