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Sheraton Grand Sydney Hyde Park

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161 Elizabeth Street, Sydney, New South Wales 2000 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1986)
Room & Suite (759)
Videos (3)
What is Travellers’ Choice?
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 01/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Grand Sydney Hyde Park
Updated 01/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#24 of 203 hotels in Sydney
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Enjoy a warm welcome at the five-star Sheraton Grand Sydney Hyde Park (formerly Sheraton on the Park). Located directly opposite Hyde Park, the tree-lined oasis in the heart of Sydney, our hotel is a great destination to connect with friends, family, and colleagues. From the moment you walk through our grand entrance, you will enjoy all that our Sydney hotel has to offer.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Business Centre with Internet Access
Paid public parking on-site
Wifi
Paid internet
Hot bath
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Complimentary instant cofffee
Complimentary tea
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Head massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
On-demand films
Safe
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Park View
Languages Spoken
English, Chinese
6176Reviews36Q+A100Room tips
Traveller rating
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Popular mentions
ThomasJAustralia wrote a review 16 Jan
Sydney, Australia3 contributions3 helpful votes
My partner and I, from the moment our car door was opened for us to the time we left with a late check out were provided nothing but exceptional service. Particular callouts worth shouting about: - the Bedding, probably one of the best nights sleep I have ever had. If I could live here, I probably would. - the lounge, what a view and the ritual of 5pm drinks overlooking the park is wonderful.
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
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Location
Cleanliness
Service
Sleep Quality
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Response from Krister Svensson, General Manager at Sheraton Grand Sydney Hyde Park
Responded 2 days ago
Dear ThomasJAustralia, Thank you for taking the time to provide your feedback on your recent stay with us. We are so pleased that you and your partner enjoyed yourselves, we have passed on your kind comments to the team! Looking forward to welcoming you back the next time your travels bring you to Sydney. Sincerely, Krister General Manager
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Cee1709 wrote a review 5 Jan
Greater Sydney, Australia1 contribution
Excellent! Staff were amazing, welcoming and friendly. Location is great, as it's close to all amenities. Hotel facilities were great too! Room was great, beautiful decor & relaxing, and the view from our rooms was absolutely beautiful. Would definitely recommend and will be returning.
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
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Sleep Quality
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Response from Krister Svensson, General Manager at Sheraton Grand Sydney Hyde Park
Responded 1 week ago
Dear Ceel1709, Thank you for choosing Sheraton Grand Sydney and for taking the time to share your review. We are so pleased that you enjoyed your stay and we can't wait to welcome you back in the future. Sincerely, Krister Svensson General Manager
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Lawrence Y wrote a review Dec 2021
Greater Sydney, Australia176 contributions84 helpful votes
Synonymous with Sheraton standards worldwide and only slightly disadvantaged by public holiday staffing arrangements that occasionally affected service in the Conservatory as well as at the Feast Restaurant, this hotel served as a short "getaway" after what can be best described as a typical""Covid Christmas". We were upgraded to a terrace suite which made our 2 night stay even more relaxing.
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Date of stay: December 2021
Value
Rooms
Service
Room Tip: Elevated rooms with Hyde Park views are always great
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1 Helpful vote
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Manuela H wrote a review Dec 2021
Canberra, Australia94 contributions11 helpful votes
Unfortunately the hot water didn’t make it to the 18 th floor and the matter was only attended on the second. The pool lacked any bath towels on Christmas Day, therefore swimming was out. The electronic key system was down in arrival and allegedly for the whole stay as I asked to be notified when it was working and I also did not receive an electronic message. The room rate included parking and i had my card validated on arrival, it didn’t function on exiting the car park and nobody attended the call button for 7 minutes. The tunes of the Mariott program TV were running throughout the 2nd night, probably in an unoccupied room/area and were causing significant sleep disturbance. However the seafood buffet on Christmas eve was splendid and the service received by Wendy, who assisted with the dining reservation was exceptional. The breakfast buffet contained a variety of delicious vegan cheeses (although I am not vegan, but interested in exploration)
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Krister Svensson, General Manager at Sheraton Grand Sydney Hyde Park
Responded 3 weeks ago
Dear ManuelaH812, Thank you for taking the time to share your recent experience. I completely understand your frustration and do apologize for the small issues that meant your stay wasn't as smooth as normal. I am however glad to hear that you enjoyed the offering on Christmas Day and I will certainly be passing on your thanks to Wendy. We hope to see you back at the hotel in the future. Sincerely, Krister Svensson General Manager
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Archana B wrote a review Dec 2021
2 contributions1 helpful vote
Vincent at the breakfast in the Feast restaurant (level 1) was super nice to us ! Even though he was very busy, he would come serve us with a smile. He perfectly managed all the tables single handed. He has some impressive multi-tasking skills, while being courteous with the guests :-)
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Date of stay: December 2021
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PRICE RANGE
US$176 - US$385 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton on the park, sydney hotel sydney, sheraton hotel sydney, sheraton sydney, sydney sheraton
LOCATION
AustraliaNew South WalesSydneySt. James / Central Business District
NUMBER OF ROOMS
558
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Frequently Asked Questions about Sheraton Grand Sydney Hyde Park
Which popular attractions are close to Sheraton Grand Sydney Hyde Park?
Nearby attractions include Volle Jewellery (0.3 km), Virtual Room: Virtual Reality Sydney (0.4 km), and Australian Opal Cutters and Pearl Divers (0.3 km).
What are some of the property amenities at Sheraton Grand Sydney Hyde Park?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Grand Sydney Hyde Park?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand Sydney Hyde Park?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Grand Sydney Hyde Park?
Yes, paid private parking nearby, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Sheraton Grand Sydney Hyde Park?
Conveniently located restaurants include The Baxter Inn, Fortune Village Chinese Restaurant, and Bambini Trust Restaurant & Wine Room.
Are there opportunities to exercise at Sheraton Grand Sydney Hyde Park?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Sheraton Grand Sydney Hyde Park have airport transportation?
Yes, Sheraton Grand Sydney Hyde Park offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sheraton Grand Sydney Hyde Park located near the city centre?
Yes, it is 0.2 km away from the centre of Sydney.
Are any cleaning services offered at Sheraton Grand Sydney Hyde Park?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Grand Sydney Hyde Park offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.