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Astral Tower and Residences at The Star

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#56 of 178 Hotels in Sydney
Certificate of Excellence
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Astral Tower and Residences at The Star
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1,004 Reviews from our TripAdvisor Community

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Showing 971: English reviews
Sydney, Australia
Reviewed yesterday NEW

We have had another lovely stay at the Astral Residences at the Star Casino. This was our third staycation at this hotel. We have found this hotel to be well located for our city adventures when we do a staycation. Yes, it is not actually located in the city centre, being located on the other side of the Pyrmont Bridge....

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Helpful?
Thank JuneTL
Sydney, Australia
Reviewed 2 days ago NEW

The experience starts from the moment you pull into the driveway. Friendly staff help with your bags and park the car for you in the secure underground carpark. Checkin staff were very helpful and then we got to our room. Wow it had just been renovated, all lights and blinds controlled from various wall panels, the bathroom was beautiful and...

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Thank jdoh0219
Reviewed 6 days ago NEWvia mobile

Best front desk experience ever!! We arrived 3hours before check in and tried our luck to see if our room was ready, fortunately for us it wasn't as the front desk manager offered us a free upgrade!! That made our day, however during the evening once we returned to our room we received a knock on our door to keep...

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Thank Kiara C
Reviewed 2 weeks ago via mobile

We recently stayed over night in a king superior room non smoking on the eleventh floor, as soon as we entered the room you got a very strong smoke oder in the room, we contacted reception to be told they would send up an air purifier to our room for a few hours needless to say very disappointing, along with...

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Helpful?
Thank Sharon P
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear Sharon P, Thank you for your review of Astral Tower and Residences following your stay. We appreciate you taking the time to provide us with your feedback. We are concerned that we did not live up to your expectations. We strive to provide high standards in both our service and facilities and apologise if you feel we did not...

Melbourne, Australia
Reviewed 2 weeks ago via mobile

We stayed at Astral tower for one night on December. The room was beautiful and comfortable but while checking out I left my medication in the bar fridge. As soon as we found out we went back (half an hour after checking out) and asked the front desk staff about the medication, and if they can check. We waited for...

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Helpful?
Thank sumishi_thapa
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear sumishi_thapa, Thank you for reviewing your stay at Astral Tower and Residences. We were disappointed to hear that we did not meet your expectations. We aim to deliver an exceptional and comfortable experience for our guests and we regret that we did not do so on this occasion. We completely understand if the impression of this stay has tainted...

Reviewed 2 weeks ago

Enjoyed a quick stay. Room felt very clean Staff were very friendly and patient though we took a while to get out of the room so they could clean it. Nice view of the city and I could see the harbour bridge

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Helpful?
Thank AmeliaKang87
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear AmeliaKang87, Thank you for reviewing Astral Tower and Residences. We were pleased to hear that you enjoyed your stay, and enjoyed your positive comments on your room, our staff and our wonderful views. We do hope that we can have another chance to welcome you back in the future. Please do not hesitate to contact us on assistant_manager@star.com.au if...

Melbourne, Australia
Reviewed 2 weeks ago

Room was very spacious and had a great atmosphere. Great foyer with the buzz of liveliness around you. Clean linen with a tidy bathroom and a nice big window. Have stayed here before and would come back. Great location in the heart of it all.

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Thank wookaren
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear wookaren, Thank you for amazing five star review of Astral Tower and Residences. We were delighted with your positive comments regarding our rooms and hotel lobby. We look forward to welcoming you back to Astral Tower and Residences, and would love to hear from you when you are thinking of returning. Please do not hesitate to contact us on...

Reviewed 3 weeks ago via mobile

Room was comfortable and clean. Bathroom was provided with some lovely products and with great decor. The view from my window was panoramic with the bridge in the background and especially at night with the city lights. Unfortunately the walls are a bit thin and you can hear the person in the next room as well as guests as they...

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Thank DenisedaS
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear DenisedaS, Thank you for taking the time to review Astral Tower and Residence following your stay. We were delighted to hear you enjoyed your room and spectacular views. We appreciate having received your constructive feedback as this enables us to further improve upon our services and facilities. Please do not hesitate to let us know if you are planning...

Reviewed 3 weeks ago

Spent a weekend with my partner at The Astral for my office Christmas party in December. We have held Christmas stay-over parties at The Star for the past 6 years and due to The Astral refurbishment the office has opted for The Darling next door in the past 2 years. When I was told we were going back to The...

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Helpful?
Thank tue3day
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear tue3day, Thank you for your review following your stay at Astral Tower and Residences. Your comments regarding your room are very important to us as we strive to provide high standards in both our service and facilities for our guests. We would love to hear from you when you are thinking of returning, please do not hesitate to contact...

Perth, Australia
Reviewed 3 weeks ago

We recently stayed here for 4 days. The hotel was quite lovely and rooms. Very clean but there was a lot of work going on at the front entrance and throughout the hotel. We were not told of the renovations on booking which was not very good at all as we would of not stayed there. The two ladies who...

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Helpful?
Thank patricia_s13
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear patricia_s13, Thank you for reviewing your stay at Astral Tower and Residences. We were pleased with your positive comments regarding our hotel, beautiful rooms, facilities and food. We do aim to be transparent during refurbishment by informing our guests over the phone at the time of booking, on our website, on all of our third party websites and also...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Casino Hotel Complex situated 1 km across Darling Harbour from the city. ... more   less 

Additional Information about Astral Tower and Residences at The Star

Address: Star City Casino Entertainment 80 Pyrmont St | Pyrmont, Sydney, New South Wales 2009, Australia
Region: Australia > New South Wales > Sydney
Price Range: $260 - $809 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Astral Tower and Residences at The Star 5*
Number of rooms: 476
Reservation Options:
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Also Known As:
Astral Tower And Residences Hotel Sydney
Star City Sydney
Star City Hotel Sydney
City Star Sydney
Hotel Style:
#15 Spa Hotel in Sydney
#35 Family Hotel in Sydney
#52 Luxury Hotel in Sydney
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Questions & Answers

Here's what travellers have asked, with answers from Astral Tower and Residences at The Star staff and other travellers.
16 questions
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Questions? Get answers from Astral Tower and Residences at The Star staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are overly sensitive to noise wait until the renovations are finished”
 of 5 bubbles 120PeterD120, 18 Dec 2016 | Read review
“Wait until the alterations are finished or ask for one that has been done”
 of 5 bubbles 169alisonw, 13 Dec 2016 | Read review
“I can't imagine any room escaping the construction noises!”
 of 5 bubbles Evie61, 10 Dec 2016 | Read review
“Choose a room with views of Darling Harbour”
 of 5 bubbles samjmx, 5 Dec 2016 | Read review
“High floor with views of the bridge.”
 of 5 bubbles 102frane, 4 Dec 2016 | Read review
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