Location is good, easy access to lots of restaurants. Can walk to CBD attractions. Bus, train, light rail is around. Quiet street, no noisy. Friendly staff. Price is available, good value. Room is all right. No slippers, need bring.
great big clean room, comfortable bed, great breakfast buffet, great interior design in the restaurant area staff so friendly and helpful, location perfect near Ultimo, china town, powerhouse museum and central station and still so quiet with nice park just beside it
Rooms are needing some upgrades, and beds are sliding apart (singles made into Doubles). Id like to see Double rooms furnished with DOUBLE BEDS or QUEEN SIZE beds. Bathroom doors are chipped and bathroom wasnt completely cleaned
The hotel was a really central to everything in the city with transport only a 5 min walk. The cost to stay was also very reasonable for a holiday period with the family. The service was great. The room was small but accommodated our family of 5 really well. The only issue was that the air conditioner needed to be serviced as they were quite dirty and full of mould, which was an issue as the weather was quite hot and humid when we visited. Overall a good place to stay
No working restaurant for dinner. Room ok clean but basic. Don't think this should be classed as 4 star. Can hear other people easily through the walls. Advertised early check in but this was not the case upon arrival. We had to wait in foyer for quite a while.
We booked a premium deluxe room for 3 nights and it was meant to be a room with a balcony and bottled water supply. Upon arrival, we found a loudly leaking toilet (refilling issues) in the room we were given and we notified the reception staff. We were asked to bring our luggage down and wait for another room allocation. Despite my comment that we have completed a very long trip from Victoria with small children and maybe it is possible to take us straight into our new room instead of going down to the reception. I was advised that we must return downstairs in order to proceed with a new room booking. We were given a new room on level one without a balcony or even a window that we can open. No bottled water was provided either. Thus, we were downgraded instead of the "free room upgrade to an Executive room" as advertised. However, we received a humble apology from the staff after they asked us to leave the room, but it was unacceptable in my opinion to ask us to return to the reception area. What could be done differently: arranging an appropriate room for us, using a luggage trolley to help us with belongings and taking them straight into the new room. If the room was downgraded - notify us prior to moving that there won't be any balcony, opening window, or bottled water and give us options (if required) to choose a different room. Not working toilet was not our issue and instead of providing us with a better option to improve our satisfaction we were given "whatever was there" and no cancellation policy left us with no choice but to stay at the property. That experience was such a disappointment! We would never stay at the Aspire hotel again nor recommend it to anyone!…
I booked direct through the hotel and found it easy and comforting each time I walked through the front door I was greeted with a smile even at 2am in the morning after a night at the pub. Thanks guys
Great clean room in a great location. Staff where friendly and approachable. Only 10 minutes walk from Darling Harbour, Broadway and central. The Powerhouse Museum is right around the corner which is a great place for the kids. Would stay here again if i was to stay in the city.
We had a very comfortable room with all the amenities we needed. Walking to Chinatown was nice and there was a shopping mall in a walking distance. I also enjoyed the nice Korean coffee shop on the corner of the hotel. Great coffee! The team was very attentive. I will definitely choose Metro Aspire Hotel next time I travel to Sydney. Thank you guys! Keep us the good work.
Staff went out of their way to help us during our stay. Great location. Loved the option of undercover secure parking. Rooms were clean and well presented.overall we had a great experience and will be staying again. Highly recommended