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Ibis Styles Alice Springs Oasis

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10 Gap Road, Alice Springs, Northern Territory 0870 Australia
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Room & Suite (75)
Dining (10)

About

#13 of 14 hotels in Alice Springs
Location
Cleanliness
Service
Value
The Ibis Styles Alice Springs Oasis sits just minutes from the town centre and features 102 rooms and two pools set among tropical gardens, BBQ area, restaurant and bar. Ibis Styles Alice Springs Oasis is ideal when exploring the attractions of Alice Springs, including the Royal Flying Doctor Service and Desert Park. Alice Springs is also the gateway to Uluru, the Olgas and Kings Canyon. Come to Alice Springs and meet some of the friendliest people in the country.
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Property amenities
Free parking
Free internet
Pool
Bar / lounge
Meeting rooms
Baggage storage
Non-smoking hotel
Laundry service
Parking
Wifi
Paid wifi
Outdoor pool
Restaurant
Breakfast buffet
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
806Reviews5Q+A100Room tips
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Justin C wrote a review Jul 2019
Mount Cotton, Australia5 contributions
Extremely disappointing in terms of service and facilities. We arrived after 5:15PM and were advised the room wasn't ready because they were a cleaner down and to have a drink using our Accor voucher and they would come and get us in 10 minutes. After 30 minutes went back and when we got to the room discovered no towels, no iron, dirty room, and mould growing in the fridge. Had to request towels several times and ended up buying some elsewhere. Lack of service and lack of care. Should not be listed on the Accor website.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2019
Value
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Location
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Trip type: Travelled as a couple
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Susan wrote a review Jul 2019
8 contributions
+1
I booked this hotel many weeks in advance because of the location, even though I had heard bad reports of indigenous people being given inferior and dirty accommodation. I assumed since it had made news in Victoria that the management would have fixed the problem. Let me tell you they haven't, as I was given a room that could only be described as disgusting. I requested a balcony room, but was given a room at the very back of the hotel with a view of a fence and a rubbish heap, and an unemptied ashtray just outside my door. The heater did not work so the room was cold (temperatures around zero at this time of the year), and the one, too small, spare blanket was inadequate. I was unable to find anyone to fix this problem so left a message which was ignored. When I returned the second night, it had still not been fixed so tried again and after my third request I was able to get another controller which worked. I was provided with two thin, lumpy pillows and again unable to get more till the next night as nobody seems to care or respond to requests for service. When I did get more pillows they were also thin and lumpy. Room service consisted of the sheets on the bed being straightened. Yep, that's it. Even the inadequate spare blanket I had used was not straightened but left on the bed crumpled up. The floor was not vacuumed once during my 4 night stay. Teabags and milk were not replenished. Towels, even those left on the floor were not replaced, and as I had long and busy days, when I arrived back at the hotel, reception was unattended so I had to stand in the freezing cold, using the night phone. On the last night, there was a recorded message on this phone saying that the emergency contact person was unavailable and I should send an email! That night I had no towels at all, no bathmat or hand towel either. Heaven help me if there had been a safety emergency. Now to the bathroom. Not only was it old and shabby, but filthy. There was grunge around the basin taps and the shower recess was encrusted with years of slimy grime. I felt I didn't want to touch anything in the whole room. Had I the luxury of time, of course I would have left and stayed anywhere else, but with a very busy schedule from early morning till late night, all I could do was to put up with it. I have stayed at other Ibis hotels and never had this level of problems. Needless to say I will NEVER darken the doors of another Ibis hotel, and will be letting others know what to expect. Badly done, Ibis, this hotel is a disgrace.
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Date of stay: June 2019
Rooms
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Trip type: Travelled on business
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Response from ibisStylesAlice, General Manager at Ibis Styles Alice Springs Oasis
Responded 7 Jul 2019
Dear ftfih Thank you for taking the time to review your stay with us at ibis Styles Alice Springs Oasis. I am sorry to hear of your experience and that we did not have the opportunity to discuss further at your departure. As mentioned, we are working hard with the team to improve inconsistencies in standards and process. As you mentioned, this is a process which is not immediate and whilst we are working very hard, I am sorry that this so negatively impacted your stay. We sincerely appreciate all feedback as we work to improve and I am sure that over the coming weeks, this will become more and more apparent. Kind Regards Rebecca Russell Acting General Manager ibis Styles Alice Springs Oasis
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Andrea E K wrote a review Jun 2019
Gippsland, Australia4 contributions
room fine poor communication between reception and kitchen I didi not get my cooked meal when I went back to reception and asked about it they did offer a cooked meal but too late at that stage. reception helpful
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Review collected in partnership with Accorhotels.com
Date of stay: May 2019
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Travelled solo
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Response from ibisStylesAlice, General Manager at Ibis Styles Alice Springs Oasis
Responded 7 Jul 2019
Dear Andrea E K Thank you for taking the time to review your stay with us at ibis Styles Alice Springs Oasis. It is a pleasure to hear that you enjoyed your stay overall and I am sorry to hear that your experience as negatively impacted regarding communication. Your comments have been discussed with both reception and kitchen teams to assess and implement improvements. Thank you again for your feedback and we wish you the best for your future travels. Kind Regards Rebecca Russell Acting General Manager ibis Styles Alice Springs
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annie o wrote a review Jun 2019
Brisbane, Australia62 contributions4 helpful votes
Well what welcoming to Alice Springs, only to be woken by a noise at about 1.30am of like what the....we had someone try and break and enter into our room which was by the pool, thank goodness I woke up to the noise, I woke my husband to the noise only to find that someone had their whole arm in the sliding door trying to unlatched the security chain latch on the door....I would hate to think what would have happened if they got in.... I spoke to the reception staff in the morning, and was considering a room change, as I was so uncomfortable about the whole situation, I think it was by sheer shock that I didn't seek it further, as I am sure this happens on a regular basis as it wasn't taken at all seriously, I would never recommend this as a place to stay, they actually didn't even seem to care really what with what had happened.....I have stayed with the Ibis chain on many times and this is actually a really detrimental flaw in their chain. Regards Not a happy traveler
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Date of stay: May 2019
Rooms
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Just don't go there
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Response from ibisStylesAlice, General Manager at Ibis Styles Alice Springs Oasis
Responded 7 Jul 2019
Dear annie o Thank you for taking the time to review your stay with us at ibis Styles Alice Springs Oasis. I am sorry to hear of your experience and apologise for the service that you encountered as a result. It is important to us that our guests feel welcomed and safe and your feedback has been discussed with the team to improve this. Our team are also investigating further options for improvement to security measures to improve this aspect of our guest experience. I thank you again for your feedback and hope that we have the opportunity to welcome you again. Kind Regards Rebecca Russell Acting General Manager ibis Styles Alice Springs Oasis
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Anna wrote a review May 2019
Melbourne, Australia17 contributions3 helpful votes
As a wheelchair user I found the accessible room to be way too small Was very cramped. The shower setup is weird as the bars are behind the seat useless to anyone sitting on the chair, also no shelf in the bathroom for you to put anything’s on. Restaurant looked boring so didn’t bother trying it out. Rooms weren’t cleaned till after 4.00pm, no beds made, no vacuuming done at all. Staff are good and friendly.
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Date of stay: May 2019
Rooms
Location
Service
Trip type: Travelled with friends
Room Tip: As a wheelchair user I found the accessible room to be way too small.
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Response from ibisStylesAlice, General Manager at Ibis Styles Alice Springs Oasis
Responded 21 May 2019
Dear Anadaze Thank you for your feedback regarding your stay with us at ibis Styles Alice Springs. It is always valuable to receive feedback which assists us in improving, particularly from those with specific requirements. Your comments regarding the suitability of our accessible room is most welcome and has been noted for any future improvement plans. Your comments regarding the restaurant have been passed on to the team and any specific feedback to assist us in improving are most welcome. Our housekeeping team are currently working hard to lift the standards and processes moving forward, I do apologise that our unexpected busy period caused delays in room servicing. This has also highlighted improvements in regard to our processes which have now been implemented. Thank you again; all feedback assists us in improving and we hope to welcome you again and hear your further thoughts. Kind Regards Rebecca Russell Acting General Manager ibis Styles Alice Springs Oasis
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PRICE RANGE
US$70 - US$78 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
all seasons alice springs oasis hotel alice springs, accor alice springs
FORMERLY KNOWN AS
All Seasons
LOCATION
AustraliaNorthern TerritoryRed CentreAlice Springs
NUMBER OF ROOMS
102
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Frequently Asked Questions about Ibis Styles Alice Springs Oasis
Which popular attractions are close to Ibis Styles Alice Springs Oasis?
Nearby attractions include Yubu Napa Art Gallery (0.8 km), Royal Flying Doctor Service Museum (0.5 km), and Women's Museum of Australia & Old Gaol Alice Springs (0.6 km).
What are some of the property amenities at Ibis Styles Alice Springs Oasis?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Ibis Styles Alice Springs Oasis?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Ibis Styles Alice Springs Oasis?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Ibis Styles Alice Springs Oasis?
Yes, free parking is available to guests.
What are some restaurants close to Ibis Styles Alice Springs Oasis?
Conveniently located restaurants include Page 27 Cafe, Loco Burrito, and Simply Korean Restaurant.
Are there opportunities to exercise at Ibis Styles Alice Springs Oasis?
Yes, guests have access to a pool during their stay.
Is Ibis Styles Alice Springs Oasis located near the city centre?
Yes, it is 0.7 km away from the centre of Alice Springs.
Are any cleaning services offered at Ibis Styles Alice Springs Oasis?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Ibis Styles Alice Springs Oasis?
Many travellers enjoy visiting Alice Springs Telegraph Station Historical Reserve (3.8 km).
Is Ibis Styles Alice Springs Oasis accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.