Desert Palms Alice Springs
74 Barrett Dr, Alice Springs, Northern Territory 0871 Australia
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About
#3 of 13 hotels in Alice Springs
Location
Cleanliness
Service
Value
An oasis in the outback, the Desert Palms is a 3.5 star outback property offering individual studio villa accommodation, set around a crystal clear free-form pool with island, waterfall and surrounded by tropical gardens. All villas are air-conditioned and include bougainvillea-covered verandahs, private en suites and kitchenette facilities. The hotel offers outstanding value for the visitor wanting comfort at an affordable price. We're located in the main accommodation centre of Alice Springs on the banks of the Todd River, close to town, Lasseters Casino - Alice Springs entertainment hot spot, the Convention Centre and the Alice Springs Golf Club is our backyard. Some of the best restaurants in Alice Springs are within meters of the Desert Palms. These include the Golf Course Club House, Hanumans (Indian/Thai) and Balloons Bistro at the Double Tree by Hilton and four restaurants at Lasseters Casino including the Juicy Rump. We offer a small kiosk/shop on-site where food items and liquor can be purchased, a guest laundry, BBQ area, espresso coffee machine in reception, secure gated off street parking directly outside each villa and FREE Wifi. Desert Palms offers a calm, peaceful environment, which creates a sense of relief for the weary traveller. After a hectic day of travelling by road or air take pleasure in watching the world go by on the privacy of your own private balcony surrounded by palm trees while watching the spectacular sunsets over the MacDonald Ranges.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Complimentary Instant Coffee
Hiking
Taxi service
BBQ facilities
Baggage storage
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Fence around pool
Complimentary tea
Convenience store
Gift shop
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
Self-serve laundry
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Room features
Air conditioning
Private balcony
Safe
Telephone
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Private bathrooms
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English
Location
62Somewhat walkable
Grade: 62 out of 100
17Restaurantswithin 1 km
5Attractionswithin 1 km
74 Barrett Dr, Alice Springs, Northern Territory 0871 Australia
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586Reviews8Q+A83Room tips
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Checked into room and stayed 30 min. Wanted to lay down for a bit and the second I pulled back the sheets a spider crawled across the bed. I immediately smashed it. Also noticed there was some kind of tree or bush debris in the bed. I knew I couldn’t comfortably stay there so went to check out. I told the girl at the front desk the situation and she said, “This is the outback what do you expect?”And then she said that she would have to charge me for that day since I didn’t want to try another room even though I was there half an hour and I found an insect crawling on the bed. I had already paid for the room because I booked through Travelocity and I figured I’d just handle it when I get home. The hotel refused to refund me at all and said that I had to wait 20 days while they investigated it and wanted to know if I have pictures as if I was lying about the situation. I finally got a refund for the two nights after placing a dispute with my credit card. I’m still upset that they wouldn’t give me the $140 back especially since I found the spider And I did not appreciate a girl telling me that this is the outback and that’s just what’s gonna happen because when I checked into the new hotel, I had no bugs at all in my room. Also, the Wi-Fi is terrible. I had a hard time trying to book another hotel since I hardly had a connection. Checked into the hotel next-door had a wonderful Wi-Fi connection and a nice clean room with no insects plus it had restaurants on site. So if you want to risk having bugs crawling in your ears or on your face at night, go ahead and stay here…
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Date of stay: April 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Angie Reidy, Owner at Desert Palms Alice Springs
Responded 1 week ago
My staff do remember you and they both have testified to me what happened. They felt you were exaggerating over a spider. You did come to reception and there was a very quick conversation as you were insisting to leave the hotel right away because the spider might kill you. One of the receptionists was trying to calm you and offer you another room and insists they never spoke in the tone you are applying. They said “I’m really very sorry, it’s the outback and it’s very hard to control whatever animals or insects are trying to crawl in the rooms” (in a very apologetic voice). They said but we can move you to a different room if you would like”. You refused and said you had booked next door already. She then told you “I’m sorry for that however tonight will be considered as charged and you can ask for a refund with the people you booked with". We do not receive payment from agents some times up until 20 days after guests stays which is the reason we could not give you a refund for the other 2 nights and you needed to go back to your agent. You then proceeded to stormed out and that was it. So we made a note on your reservation for future reference of what had happened. You also mentioned the Wifi was slow or not working but you did manage to book next door with. We normally do not have a problem with the Wifi even though Alice Springs does not yet have NBN and we do have many routers throughout the property. We did not think you agent would give you a refund so we were the actual people who waived the other 2 nights so you would get a refund. Kind regards Owner
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in Desert Plam for two nights during our road trip from Melbourne. It was a very pleasant stay as property is conveniently located and very well secured. Room is spacious and had small balcony area. You can prepare small meal also in the room. Pool is the highlight of the hotel and it’s kids friendly. You can park your vehicle next to your villa. Staff is very helpful, specially the reception.
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Date of stay: April 2023Trip type: Travelled with family
Room Tip: Room close to pool would be ideal.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Angie Reidy, Owner at Desert Palms Alice Springs
Responded 23 Apr 2023
Thank you. We are glad you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked this hotel because it is recommended by Qantas airline. A bit of disappointed because the very basic facilities and been bite by the insects at night. A lot s of insects covered the net sliding door during net. There are also some moths and other small insects around the lamp. It is not worth for the money they charge. I prefered to stay at Hilton at same price.
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Date of stay: February 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: To choose a hotel without the insects around.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
While the other two Hotels along this strip are more up-market, I'm so glad I chose Desert Palms to stay for my 4 nights in Alice Springs. The Villas are spacious and comfortable inside and relaxing and quiet outside with their own private balcony. It's an easy walk into the town centre and very close to the Casino, Golf Club and the Hilton for restaurants and bars. The pool area is beautiful and very well maintained. The whole complex is secure and the staff are all very helpful and friendly.
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Date of stay: November 2022
Rooms
Cleanliness
Service
Room Tip: Each Villa has it's own car parking space right at the door
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Very nice stay. Comforable rooms, a lovely pool, and very friendly staff. Loved the palm trees and galahs visiting. I stayed here one night before flying to Darwin. It was really nice recharging and taking a good rest after a long trip through the outback.
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
It's not a 5 star luxury resort but great value for money. Very good price if you stay more than 2 nights, great location, rooms (cabins) atw beautiful and clean, beds are comfy. Grounds and pool area beautiful. Easy walk to town centre and so close to great golf club and other resorts with good restaurants. I would stay here again for sure.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
From the moment we checked in at reception the staff at the desk were nothing short of AMAZING!!!! They were consistently friendly, professional and very attentive. This was the highlight for me. The room was OK but a little drab. Could do with a little renovation. The pool was very clean although a little cold, The location of the Golf Club restaurant via the back gate access to Desert Palms guests was excellent as it meant you didn't have to walk all the way around. Also loved how close the Casino was as it offered a couple of great restaurants and some entertainment playing of the pokies. The Hanunan Indian restaurant at the Hilton Doubletree was absolutely to die for. Would highly recommend having dinner there. The resort is a little out of the main centre but if you go early in the morning , it's managable. Love your work, guys on the front desk. Thanks for a great stay.…
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Date of stay: November 2022
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Richard W wrote a review Nov 2022
Last minute booking on a trip from Darwin to Adelaide. The room itself was clean comfortable but a little expensive. Easy walking distance to the Hanuman next door - this is a must do if you are visiting Alice Springs.
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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+1
Looked good in the photos even looked good from the car but actually once inside it was awful. It was old and dated and not overly clean either. With razor wire surrounding the property and broken car window glass outside and dodgy looking people around the surrounding streets we didn’t feel over safe. Even the main gate with its after hours code that didn’t work as we’d been given an old code was a concern. All in all not somewhere I would stay again or recommend.
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip: Dodgy area and very old and tired and in desperate need of modernisation to make it good again
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Angie Reidy, Owner at Desert Palms Alice Springs
Responded 30 Oct 2022
Thank you for your review. I am sorry you did not enjoy your stay. I also apologise you were given the wrong gate code on an old map but my manager has assured me you only had to wait 2 minutes when you rang the gate bell while she opened the gates for you at 8.30pm and rectified the problem. I would also like to point out the broken glass was outside our property (we would have cleaned up if there was glass inside our property). We also like to make our guest feel as safe as possible which is the reason we have fencing around the property, security coming through during the night and a coded electric gate. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We loved our accommodation here with all individual cabins/huts surrounded by palm trees so it was nice and private, and quiet. The interior was pleasant with a kitchenette, the bathroom needed a little TLC but it didn't worry us we were so happy with the rest of it. Parking in front of your cabin with a little deck also at the front. The pool area was beautiful and very well kept. Reception sold some groceries, snacks etc if required. Staff were friendly and helpful. Located in a nice quiet area of Alice, next door to the Hilton hotel (their restaurants were good), and the casino is a little further up the road which we also visited to dine. It would perhaps be a 20 minute walk into the centre of Alice but we had a car so no issue for us.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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PRICE RANGE
US$111 - US$148 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
desert palms hotel alice springs, desert palms alice springs
LOCATION
AustraliaNorthern TerritoryRed CentreAlice Springs
NUMBER OF ROOMS
80
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Frequently Asked Questions about Desert Palms Alice Springs
Which popular attractions are close to Desert Palms Alice Springs?
Nearby attractions include Royal Flying Doctor Service Museum (1.1 km), Women's Museum of Australia & Old Gaol Alice Springs (1.2 km), and Olive Pink Botanic Garden (0.7 km).
What are some of the property amenities at Desert Palms Alice Springs?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Desert Palms Alice Springs?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Desert Palms Alice Springs?
Guests can enjoy barbeque facilities, complimentary tea, and free instant coffee during their stay.
Is parking available at Desert Palms Alice Springs?
Yes, free parking, secured parking, and street parking are available to guests.
What are some restaurants close to Desert Palms Alice Springs?
Conveniently located restaurants include Simply Korean Restaurant, Hanuman Alice Springs, and Bean Tree Cafe.
Are there opportunities to exercise at Desert Palms Alice Springs?
Yes, guests have access to a pool during their stay.
Are there any historical sites close to Desert Palms Alice Springs?
Many travellers enjoy visiting Alice Springs Telegraph Station Historical Reserve (4.4 km).
Is Desert Palms Alice Springs accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.