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Cheaper
Average
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About
3.5
#16 of 37 hotels in Darwin
Location
Cleanliness
Service
Value
Novotel Darwin Airport Hotel is contemporary and conveniently located just 250 meters from Darwin International Airport Terminal. It is situated midway between Darwin CBD and Darwin's major shopping centre at Casuarina, the ideal location for your stay.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Filipino
Location
2 Sir Norman Brearly Drive, Darwin, Northern Territory 0812 Australia
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The Novotel Darwin Airport garners praise from numerous guests for its spotless premises, including a well-maintained pool and tidy reception. While the pool area is frequently highlighted for its ambiance and family-friendliness, some visitors have encountered issues with temporary closures or overcrowding. Guests generally find the hotel atmosphere welcoming, although certain areas may feel outdated.
The staff at Novotel earned commendations for their attentive and friendly service. However, opinions on value for money and room quality are mixed, with some travelers finding the rooms to lack freshness and not justifying the price point.
Atmosphere
Inviting
Rooms
Dated
Value
Expensive
Cleanliness
Immaculate
Service
Friendly
Amenities
Top-notch
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This hotel and its sister site (the Mecure) are undergoing massive road and ground works to upgrade the facilities. So the front entrance to both hotels is a bit hard to find. The parking is cramped. The first card I was given to access my room did not work so I had to walk all the way back to reception to exchange cards. I was then given another room that is fit for disabled people. The shower is just a curtain divider from the toilet and the vanity is way too low (if not disabled). The aircon has a continuous annoying 'tick' and the fan is likewise noisy. The room rate is a whopping $499 for one night and this is way overpriced for a 'standard' room. The carpeted hallway to the rooms is dirty and stained. The in-house restaurant is not open on weekends so I took the option of room service (cooked and delivered by the Mecure). This came to my room promptly but in poor quality (but compostable) take out boxes. The menu selection is lack lustre. After a very long drive I expected and needed better in house facilities. The one redeeming feature is that it is close to airport and has a free shuttle service.
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Date of stay: July 2022
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rooms tiny. Bit overpriced. Old beds Really just needs a do over. Oh and the toilet is the thinnest that I think I have ever seen in all my travels you can see through it. The one good point for an airport hotel the room I had on lower floor very good sound deadening. Came in late morning thought oh no but didn't hear a single plane while in room. Was lower floor so trees may have helped.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from K_Staraj, General Manager at Novotel Darwin Airport
Responded 21 Jan 2020
Dear lockeym2018, thank you for taking the time to review your recent stay with us. I am sorry hear that we did not meet your expectations regarding rooms and room amenities. However, I am glad to hear you have been able to get a good night sleep, as I can only agree, the noise from the airport is non existant. Thank you again for your feedback and we do hope to welcome you back in the future. All the best Kim S Operations Manager
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The reception staff were friendly and very helpful, as were the house keeping ladies. There is a restaurant on the premises, but they do not give the Accor Live discount. However the gentleman on reception directed across the road to the Mercure Airport Hotel where they honoured our complimentary welcome drinks vouchers and offered the Accor Live discount on all meals. The hotel is a few minutes drive to the airport, which we could see from our room. The room would enjoy a little refurbishing, but it was comfortable and its situation suited us. Our plane was delayed by three hours and the lovely lady on reception was able to allow us a late checkout of 1pm which was much appreciated.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brittney Imber, Marketing at Novotel Darwin Airport
Responded 25 Oct 2021
We very much appreciate your comments regarding your stay at the Novotel Darwin Airport Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thank you, Alex Murray Operations Manager Novotel and Mercure Darwin Airport
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This is a great place to stay! The service from checking in to checking out and during your stay is fabulous. The rooms are super clean and comfortable. The gym is well equipped and the pool and area is lovely! They also share facilities with the Mercure across the road which is great for breakfast and coffee on the go. The location is super easy to the airport if your in a hurry or have a crazy late flight/arrival staying here will make you more then comfortable. The location is great too if you have a car. Very close too Mindil beach for the markets, there is a Bottle shop and supermarket complex 2 mins down the road. So we started a road trip from here.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brittney Imber, Marketing at Novotel Darwin Airport
Responded 18 Jul 2021
Dear Brodiep289, We very much appreciate your comments regarding your stay at the Novotel Darwin Airport Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another great stay with us. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport
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Worst experience. They charged near $170 per night for one person/single room with not a single bottle of water. I asked the reception, they said that I can either buy a bottle from them or use the tap water. I pointed out that there is not even a empty glass provided to drink the tap water which is located inside the bathroom/toilet! They just smiled at me....will never stay again
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:Â No drinking water provided in the room for paying $170 per night. No glass was provided to drink...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Desi Korina, Guest Services / Front Office at Novotel Darwin Airport
Responded 19 Nov 2023
Dear Udoys996, Thank you for taking the time to share your feedback about your recent stay at Novotel Darwin Airport. We sincerely apologize for the unpleasant experience you had and any inconvenience caused during your stay. It is disheartening to hear that our service did not meet your expectations, and we sincerely regret any lapse in providing basic amenities such as bottled water and proper glassware. Your feedback is valuable, and we will address this matter with the team to ensure that such oversights are rectified promptly. We appreciate your candid comments, as they highlight areas where we need to improve. Our aim is to provide a comfortable and welcoming environment for all our guests, and we apologize for falling short on this occasion. If your travels bring you back to Darwin, we hope you will consider giving us another chance to provide you with the exceptional experience that our guests usually enjoy. Best regards, Desi Korina Front Office Manager Mercure and Novotel Darwin Airport
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Disgustingly overpriced. We paid $600 a night for a very basic room that I would give a 2 star rating, at best. Stained carpets, chipped paint on walls and damaged furniture. The gym is so small, it does not support social distancing.
No prior information pertaining to the construction going on around the entire perimeter of the building. Or that the restaurant is not open on weekends or public holidays. We attempted to utilise the Mercure across the construction site for breakfast, but were told of an hour and a half wait, so a quick Maccas run took place before heading out on a tour. Room service comes with an additional cost. Surely you could have taken that out of the nightly fee.
The 'block out' curtains struggle to block the blinding white light being utilised throughout the entire night to light up the construction area. The balcony, although a nice thought, is filthy due to the construction occurring.
The only highlight was the staff, they are lovely.
Highly disappointed!! Won't be recommending and won't be staying on our return next year.
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Date of stay: August 2022
Rooms
Location
Service
Room Tip:Â Don't bother staying here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The staff at the front desk was very friendly and accommodating. The rooms are quite dated and could really use a good cleaning. The first room overlooked the pool and the neighbors were very noisy. It was a non-smoking room but the hallway smelled very strong of old smoke. When we requested to move, the front desk staff kindly moved us to another floor. This room was dated as well and in need of a deep clean but was quieter and the hallway didn’t smell as bad. The air conditioner didn’t work but on a positive note it’s close enough to return our rental car and walk back to the hotel.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Belinda Blanchard, Guest Services / Front Office at Novotel Darwin Airport
Responded 29 Jul 2020
Good morning Mi, Thank you for taking the time to share your feedback from this visit to our hotel. I'm sorry to hear that you've experienced some issues throughout your stay. The Novotel is currently closed due to the pandemic and, as such, we are only managing the Mercure across the road for now. Having that said there's plans in place to tackle the majority of issues you've pointed out whilst the hotel is closed eg. cleaningless, bad smell, maintenance etc. We trust that you will be delighted on your next visit, that being at the Novotel when it reopens or the Mercure anytime you may return to Darwin. Kindest regards, Adriano Miyada Front Office Manager
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Conveniently located in close proximity to the airport, this hotel is neat and clean. The receptionist was available and helpful. There's a coin operated laundry room with driers. There's a clean outdoor saline pool. The standard room has a good view but no balcony. However, there's free WiFi, a large TV, iron with a board included.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Belinda Blanchard, Guest Services / Front Office at Novotel Darwin Airport
Responded 29 Jul 2020
Good moring Margaret, Thank you so much for taking the time to share the review from your last visit! I'm glad you had a nice experience and got to enjoy it's facilities. We hope to see you in the near future. Kind regards, Adriano Miyada Front Office Manager
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The hotel is fine, however I booked through Novatel, trusting there lowest price guarantee which I submitted with screen shot of lower price with the date and time. Then the said the they never got the screenshot, and so had to submit it again, then refused to honour the lowest price guarantee, which I now realise is a scam. So will never book with Accor ever again!
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Review collected in partnership with Accorhotels.com
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Absolutely disgusting, from the moment I stepped out of the lift the whole place stank. The first room I could not stay in due to the smell, the next was not much better. Both pools were out of order, told we could walk across to the other hotel to swim. The restaurant was closed, the poolside food was an over priced under stocked display cabinet if pre-made options. When our flights out were canceled , I was told the price for an extra night was more and would be back in the stinky rooms or the cost was even more I came here due to the name and thought it would be nice as I am travelling with a new employee on his first work trip - absolutely disgusting. Do not stay here, the rooms are not what are pictured at all
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Date of stay: March 2024Trip type: Travelled on business
Room Tip: Don’t stay here, avoid avoid avoid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Amy, great to hear you are coming to visit us and as you recommended by fellow travellers the shuttle bus phone is located on a pillar opposite carousel 1 at the baggage collection area. This will call through to reception and may take anywhere from 1m to 10m for my team to pick you up. The property is only a few hundred metres away however in the early hours of the morning please just wait at the airport and we will pick you up. Looking forward to seeing you and don't hesitate to ask us for any further assistance. Cheers Jamie
Port Macquarie, Australia12 contributions16 helpful votes
There is not a bus that runs directly to the CBD, you will need to catch a bus at Charles Eaton Drive bus stop (approximately a 3 minute walk from the hotel) that goes to Casuarina, look for bus number 3. It departs this stop at 6.59am / 7.34am / 8.11am / 12.39pm / 4.04pm / 4.44pm / 5.29pm; Once you are at Casuarina a number of busses head into town. Your only other option is to catch a cab
The hotel runs one shuttle at 5pm every Thursday and Sunday to Mindil beach markets during the dry season. As this is a popular service you would be required to pre book and please note we only offer a drop off service to the markets
Kind regards,
Matthew Kent
Operations Manager
HI we only turned tv on for about 5 minutes before we went to sleep and all the stations were the same and because we didn't have stick on us we never worried about looking sorry I can't be of more help may be if you call them and ask they may be able to tell you ask for David because he seems to be the only one there that knows any thing and will go above and beyond to help
There are more places to choose from in the Darwin area.
PRICE RANGE
S$168 - S$206 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaNorthern TerritoryTop EndDarwin
NUMBER OF ROOMS
136
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
