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Hotel Jen Brisbane

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#31 of 166 Hotels in Brisbane
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Hotel Jen Brisbane
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888 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Jen Brisbane
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Showing 867: English reviews
Hanoi, Vietnam
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

It just takes about 5 minutes to go to center. The location is nice. From my window, I could see straight to the park, very peaceful. The room is nice and clean. Cause I was on business trip so it seem to be good to me.

Helpful?
Thank minh_nihbt
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear minh_nihbt, Thank you for sharing your encouraging review of Hotel Jen Brisbane. I look forward to welcoming you back to soon and have a great day. Kind Regards, Zac Hope General Manager Hotel Jen Brisbane More 

Caloundra, Australia
1 review
Reviewed 30 October 2016

We chose Jen for our 1 night stay due to it's location to our function venue. We are both very pleased our stay. Our room was huge as was the bathroom, the king-size bed and bedding was excellent & everything was spotlessly clean. The complimentary wifi was a real winner. Will definitely return & recommend.

Review collected in partnership with shangri-la.com

Helpful?
Thank tjr605
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear tjr605, Thank you for sharing your encouraging review of Hotel Jen Brisbane and the simple pleasures that we offer. Your comments will put a smile on the already smiling faces of the Hotel Jen team. I look forward to welcoming you back to soon and have a great day. Kind Regards, Zac Hope General Manager Hotel Jen Brisbane More 

Windsor, United Kingdom
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 26 October 2016 via mobile

My family stayed here for 5 nights in two rooms. The rooms were clean and beds comfortable and Phoebe was especially helpful with both checking in and providing great advice. The hotel is in a great location with just a short walk to shops and restaurants. A taxi fare to the South Bank averaged $14. Brisbane is definitely worth a... More 

Helpful?
Thank anse134
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear anse134, Thank you for sharing your positive review with us. I am glad you enjoyed the simple pleasures we have to offer through our facilities and services. I look forward to welcoming you back to Hotel Jen Brisbane soon and have a great day. Kind Regards, Zac Hope General Manager Hotel Jen Brisbane More 

Level Contributor
110 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 October 2016 via mobile

My partner and I stayed at this hotel for our time in Brisbane. The hotel is very clean and comfortable. The room service and laundry facilities are affordable at a good price! The app that is advertised throughout the hotel 'Alice' is not great. I messaged on there and didn't get a reply, then after 10 hours the question was... More 

Helpful?
Thank Leah B
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Leah, Thank you for sharing your feedback with us. It gives us the opportunity to continually improve our service standards especially around your feedback of our Alice app. I sincerely apologise for the issue you faced when using the Alice app. The team and I have taken your comments very seriously and will make sure appropriate rectification actions are... More 

Nambour, Australia
1 review
Reviewed 18 October 2016

Hotel Jen is a beautifully presented hotel right i the heart of tge cbd. Ten minutr walk from queen street mall...right at the Roma Syreet station!! Perfect!!!! The staff are gorgeous!! Nothing was a bother. We will be bAck!!

Review collected in partnership with shangri-la.com

Helpful?
Thank samnambour
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear samnambour, Thank you for the well compliments. Indeed, people are and will always be paramount to the success of any business - we are proud to have a team that propels the brand forward whilst delivering that "Jen" feeling to external guests like yourself. I look forward to welcoming you back for another great stay. See you soon! Kind... More 

sydney
1 review
Reviewed 18 October 2016

Good location, friendly service. Great buffet breakfast with egg station. Booked a king bed room. It was a very large corner room at the front of the building. Huge bathroom with 2 basins,shower was ok, the hot water took for ages to come through. I didn't use gym or sauna. If you have a car expect to pay $36 a... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank camsa76
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear camsa76, Thank you very much for taking the time to provide valuable feedback! We clearly appreciate it and I am sorry that your experience with car parking pricings was not that of a positive one. The hotel carpark is operated by a third party operator which we are currently working with to see what we can do to improve... More 

kathmandu
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 October 2016

We booked a double room for the night. Room was clean- great view of Brisbane City and the river. Free parking. Prompt room service - the food was very good and the price was reasonable. Room was quiet and well appointed. Good hot water pressure in the shower. No issues with TV. Would definitely stay again. Right next door to... More 

Helpful?
Thank pete p
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Pete p, Thank you for sharing your positive review with us during your recent stay at Hotel Jen Brisbane. These comments will only enhance the already smiling faces of the Hotel Jen team as they continue to offer that and deliver that “Jen” feeling. I look forward to welcoming you back soon and have a great day. Kind Regards,... More 

Level Contributor
4 reviews
3 hotel reviews
Reviewed 16 October 2016 via mobile

Coming back from business in Canberra Saturday 15/10 and 12:05 flight cancelled. Had to transfer to Melbourne to Brisbane flying over 4 hours. Luckily Hotel Jen which is conveniently located next to Roma st station and the coach terminals had a room for a great price. Much to my surprise the room was large, modern and a cross between a... More 

Helpful?
Thank Hyung Joon K
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Hyund Joon K, Thank you for sharing your positive review with us. I am glad you enjoyed the simple pleasures we have to offer through our facilities and services. It's a pity that you couldn't stay longer. I look forward to welcoming you back to Hotel Jen Brisbane soon and have a great day. Kind Regards, Zac Hope General... More 

Blackheath, Australia
Level Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 13 October 2016 via mobile

A delightful stay. A pity it was only overnight...next door to the station. Staff were super helpful. Room was spotless, light and very comfortable. I thought it was going to be like an Ibis, but it was excellent.

Helpful?
Thank Bamph
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Bamph, Thank you for sharing your positive review with us. I am glad you enjoyed the simple pleasures we have to offer through our facilities and services. I look forward to welcoming you back to Hotel Jen Brisbane soon and have a great day. Kind Regards, Zac Hope General Manager Hotel Jen Brisbane More 

Rockhampton, Australia
Level Contributor
95 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 12 October 2016

This hotel is in a great location and has lovely comfortable rooms. Staff are generally welcoming.... It just has a nice feel. Only drawback is that the menu is very Asian orientated....I would just have liked some plain Barra or salmon and veg but I think most things were a bit spicy.

Helpful?
Thank Vikki B
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Vikki B, Thank you for sharing your encouraging review and also your continued support of Hotel Jen Brisbane. Make sure next time you stay you try our new Room Service menu which has a variety of non-Asian dishes. I look forward to welcoming you back to soon and have a great day. Kind Regards, Zac Hope General Manager Hotel... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel Jen Brisbane, Shangri-La Hotels and Resorts' first Hotel Jen in Australia, is located on Roma Street, ideally located close to the Central Business District, Queen Street Mall, Suncorp Stadium, Brisbane Convention Centre and South Bank precinct, the cultural and entertainment hub of Brisbane. Easy connectivity to greater Brisbane and beyond is right on my doorstep, with Hotel Jen Brisbane adjacent to the Brisbane Transit Centre, the hub for local and regional bus and train travel. My Deluxe rooms boast a spacious 34sqm with a bright and modern décor, configured with either a Queen, King or 2 Double beds. For those who are looking for a little more room, my Executive King rooms offer a very spacious 46sqm, configured with a King size bed. All of my rooms in Brisbane are furnished with comfy pillow top ensemble beds, a sitting area with either chairs or a day bed, high coffee table, and ample desk space for you to either plan your next day's adventure, or to put the finishing touches on that important work presentation. I know how important it is to stay connected, so I have included unlimited Wi-Fi internet access for all my guests while staying at any of my hotels. I have also embraced the coffee culture here and have provided Espresso pod machines in all of my rooms in Brisbane. Inspired by Asian street food and mixed with a modern Australian twist... Nest restaurant and bar, is the perfect place for lively conversations or laid back relaxation. I am also very proud to tell you that my very own 'Sky Garden' and hardworking Honey Bees, both located on-site, contribute some of the wonderful fresh ingredients you will find throughout Nest's tasty food and beverage offerings. At Nest Restaurant and Bar you'll find an à la carte menu to suit any craving. Open for breakfast with a sumptuous buffet, and à la carte lunch and dinner from 6:30am to 10pm daily with the exception of Sunday when Nest is open until 2pm. Nest is also the perfect spot for a refreshing drink at the bar or relaxing with friends over one of my famous coffees, cakes or light snacks. Mixologists have crafted signature cocktails and bevvies to be savoured and discovered. Nest Bar opens from 11am until late every day except Sunday, when we are open until 2pm. It's easy to explore Brisbane from Hotel Jen, with so much sitting within a short stroll from my doors, and everything else easily accessible by bus or train from the adjacent Brisbane Transit Centre. If you are a lover of gardens and nature then Roma Street Parklands and South Bank parklands are spectacular oasis' within the city, with each boasting 16 hectares of lush parklands, world-class eateries, with the later offering stunning river views and great events year round. If you prefer a little culture, then there is the Queensland Museum, GOMA (Gallery of Modern Art) and QPAC (Queensland Performing Arts Centre), along with the Brisbane Convention Centre (BCEC), which hosts numerous trade shows/expos, sporting and music events year round. Then there is Suncorp Stadium, only an easy 10 minute stroll away, which hosts some of the greatest sporting team's and music acts from just around the corner to around the world. Why not have a staycation with Jen when coming to support your team when they play our local Broncos, Reds, Roar, Firebirds, Lions, Heat or Bulls, or when our national Australia teams have a fixture. If shopping is what you love, then a 5 minute stroll to Queen Street Mall will provide you with global brand names and specialty shops from around the world, while those on the hunt for less main stream items, a two station trip on the train will bring you to Fortitude Valley, the hub of the Brisbane independent shopping scene. So whether it is business, a special event, family and friends, a holiday or staycation that brings you to Brisbane, I have got your comfort, cuisine and connectivity covered. ... more   less 

Additional Information about Hotel Jen Brisbane

Address: 159 Roma St, Brisbane, Queensland 4000, Australia (Formerly Traders Hotel, Brisbane)
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: $124 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Jen Brisbane 4.5*
Number of rooms: 191
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Travelocity, Hotels.com, Agoda, HotelTravel.com, Priceline, Expedia, Odigeo and Cheap Tickets so you can book your Hotel Jen Brisbane reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Brisbane Hotel Brisbane
Brisbane Holiday Inn
Hotel Style:
#15 Family Hotel in Brisbane
#19 Romantic Hotel in Brisbane
#24 Business Hotel in Brisbane
#29 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Brisbane staff and other travellers.
11 questions
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Cranbourne, Australia
over a year ago
Townsville
Queensland, Australia
over a year ago
Auckland Region, New Zealand
5 months ago

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Questions? Get answers from Hotel Jen Brisbane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The walk from the city is a bit unsafe, homeless hang around the park”
 of 5 bubbles 64wendyc, 10 Nov 2016 | Read review
“ask for a room facing the city center”
 of 5 bubbles Cruz16, 10 Nov 2016 | Read review
“Buy the breakfast buffet ahead of time ( significantly less)”
 of 5 bubbles Bliss62, 5 Nov 2016 | Read review
“we booked on the river side”
 of 5 bubbles 107petep, 17 Oct 2016 | Read review
“There were renovations on the 14th floor when I was there but this did not disturb me at all, but I don't sleep late.”
 of 5 bubbles 606vikkib, 11 Oct 2016 | Read review
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