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Hotel Jen Brisbane

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#32 of 157 Hotels in Brisbane
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Jen Brisbane
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988 Reviews from our TripAdvisor Community

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Showing 964: English reviews
Suffolk
Reviewed 22 January 2017 via mobile

Stayed two nights at hotel Jen behind the train station, there aren't any good city views unless you're high up. We were on 10th floor and we saw a sliver of water. The bed was comfortable and it has a nice restaurant, waiting and reception staff helpful especially maitre d in breakfast service and Troy. The housekeeping though is lacking,...

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Helpful?
Thank Jacqueline C
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Jacqueline C, Thank you for sharing your positive review with us. I am glad you enjoyed the simple pleasures we have to offer through our facilities and services. Please accept my apology for the housekeeping standards that you encountered which were not up to our usual standards. I look forward to welcoming you back to Hotel Jen Brisbane soon...

Pahoa, HI
Reviewed 18 January 2017

Especially for the price, we had a wonderful 2 night stay. Room was large with a very comfortable king bed. Very clean, nice staff, good view from the top floor. Couldn't be easier to get back and forth to the airport as the train & bus station is right there. Was not in the center of downtown activity, but just...

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Helpful?
Thank punaRob
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear punaRob, Thank you for positing such a positive review regarding your stay with us. It is a pleasure to hear that your room was clean and comfortable, and you thought our location convenient. I will share your feedback with my team as it will serve as encouragement to continually provide quality services. I hope to welcome you back in...

Albury, Australia
Reviewed 17 January 2017

Surprisingly quiet considering it is between Roma Street and the train station. Clean, stylish, roomy, great air-conditioning, real coat hangers, a kettle that actually fits under the tap, curtains that block all the light when you want, coffee machine is a nice touch and a lovely breakfast, will definitely be back.

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Helpful?
1Thank kayla196
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear kayla196, Thank you for sharing your positive review with us during your recent stay at Hotel Jen Brisbane. These comments will only enhance the already smiling faces of the Hotel Jen team as they continue to offer that and deliver that “Jen” feeling. I look forward to welcoming you back soon and have a great day. Kind Regards, Zac...

Queensland, Australia
Reviewed 17 January 2017

My Husband and I really enjoyed our kid free weekend at Hotel Jen, Brisbane. I loved the cleanliness of the room and the service was great. Each morning I used the nespresso style pods to make an iced coffee - room service was only too happy to provide ice for our coffees each morning. A word to Golden Circle club...

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Helpful?
Thank curlyfries76
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear curlyfries76, It's wonderful to hear that we were able to exceed your expectations on both of your stays with us and thank you for being a loyal guest. We have put a lot of thought into our room design and all the little extras that really make our guest's time with us memorable. Our location is centrally located and...

Salisbury Downs, Australia
Reviewed 14 January 2017 via mobile

My partner and I stayed over the new year period, it was an extremely average experience, a few mishaps in our week stay, but fortunately the manager on site Parnesh was professional and accomodating. Fixing each issue as they arose with courtesy and respect, the Hotel Jen establishment is very lucky to have such a professional on hand. Now the...

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Helpful?
1Thank Wade-Tyson
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Wade-Tyson, Thank you for sharing your feedback with us. It gives us the opportunity to continually improve our hotel facilities and service standards. I sincerely apologize for falling short of your expectations during your visit. The team and I have taken your comments very seriously and thank you for your positive feedback about Nest Restaurant. I am glad to...

Tewantin, Australia
Reviewed 12 January 2017

We d id a 3 night Groupon package , which included parking , but no meals. Location was handy, beside Roma St bus & train stations , however we were not worried by noise , despite having a 12 th floor room overlooking same. Room was spacious & well maintained. Lifts and WI Fi were both fast & reliable. Plenty...

Review collected in partnership with shangri-la.com
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2Thank mollymooksarge
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear mollymooksarge, Thank you for sharing your positive review with us during your recent stay at Hotel Jen Brisbane. These comments will only enhance the already smiling faces of the Hotel Jen team as they continue to offer that and deliver that “Jen” feeling. I look forward to welcoming you back soon and have a great day. Kind Regards, Zac...

Pahoa, Hawaii
Reviewed 10 January 2017

We stayed here two nights to get a taste of Brisbane. It's very convenient located above a train and bus depot. You can easily get anywhere in the city from the ground floor transportation hub or by walking to museums or the botanical gardens. The bed was very comfortable. Not sure what other reviewers were complaining about. And I'm very...

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Helpful?
1Thank coolhawaiidude
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear coolhawaiidude, Thank you for positing such a positive review regarding your stay with us. It is a pleasure to hear that your room was clean and comfortable, and you thought our location convenient. I will share your feedback with my team as it will serve as encouragement to continually provide quality services. I hope to welcome you back in...

Crawley, United Kingdom
Reviewed 8 January 2017

The only thing to complain about is the bar closes at 10pm - Fantastic full buffet breakfast at $27pp - secure parking and great location to everything The Hop On Hop Off bus stop is just outside hotel.

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1Thank Dean M
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Deanmcc007, Thank you for staying at Hotel Jen and taking the time to review your experience. We are really pleased to have been able to leave a lasting impression on you. Looking forward to welcoming you back in the near future. Kind Regards, Zac Hope General Manager Hotel Jen Brisbane

Perth, Australia
Reviewed 7 January 2017

Excellent place to atay short term in Brisbane close proximity to ciry cosy clean and quiet perfect for business people good rates value for dollar breakfast complementary discount offered on arrival strongly recommended

Review collected in partnership with shangri-la.com
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Helpful?
Thank alexschiller
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear alexschiller, Thank you for your informative review of the hotel and surrounding area. We are proud that you recommend us and hope to welcome you back to Hotel Jen very soon. Don’t stay away too long and have a fantastic day. Kind Regards, Zac Hope General Manager Hotel Jen Brisbane

Adelaide
Reviewed 2 January 2017

This was our second stay at the Hotel Jen, and once again we were more than happy with the service and accommodation. As the hotel is connected to the Transit Centre, we caught the train from the airport this time, which personally I thought was easier than getting a taxi. Once again the room was clean and spacious, with little...

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Helpful?
Thank tpoll71
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear tpoll71, It's wonderful to hear that we were able to exceed your expectations on both of your stays with us and thank you for being a loyal guest. We have put a lot of thought into our room design and all the little extras that really make our guest's time with us memorable. Our location is centrally located and...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel Jen Brisbane, Shangri-La Hotels and Resorts' first Hotel Jen in Australia, is located on Roma Street, ideally located close to the Central Business District, Queen Street Mall, Suncorp Stadium, Brisbane Convention Centre and South Bank precinct, the cultural and entertainment hub of Brisbane. Easy connectivity to greater Brisbane and beyond is right on my doorstep, with Hotel Jen Brisbane adjacent to the Brisbane Transit Centre, the hub for local and regional bus and train travel. My Deluxe rooms boast a spacious 34sqm with a bright and modern décor, configured with either a Queen, King or 2 Double beds. For those who are looking for a little more room, my Executive King rooms offer a very spacious 46sqm, configured with a King size bed. All of my rooms in Brisbane are furnished with comfy pillow top ensemble beds, a sitting area with either chairs or a day bed, high coffee table, and ample desk space for you to either plan your next day's adventure, or to put the finishing touches on that important work presentation. I know how important it is to stay connected, so I have included unlimited Wi-Fi internet access for all my guests while staying at any of my hotels. I have also embraced the coffee culture here and have provided Espresso pod machines in all of my rooms in Brisbane. Inspired by Asian street food and mixed with a modern Australian twist... Nest restaurant and bar, is the perfect place for lively conversations or laid back relaxation. I am also very proud to tell you that my very own 'Sky Garden' and hardworking Honey Bees, both located on-site, contribute some of the wonderful fresh ingredients you will find throughout Nest's tasty food and beverage offerings. At Nest Restaurant and Bar you'll find an à la carte menu to suit any craving. Open for breakfast with a sumptuous buffet, and à la carte lunch and dinner from 6:30am to 10pm daily with the exception of Sunday when Nest is open until 2pm. Nest is also the perfect spot for a refreshing drink at the bar or relaxing with friends over one of my famous coffees, cakes or light snacks. Mixologists have crafted signature cocktails and bevvies to be savoured and discovered. Nest Bar opens from 11am until late every day except Sunday, when we are open until 2pm. It's easy to explore Brisbane from Hotel Jen, with so much sitting within a short stroll from my doors, and everything else easily accessible by bus or train from the adjacent Brisbane Transit Centre. If you are a lover of gardens and nature then Roma Street Parklands and South Bank parklands are spectacular oasis' within the city, with each boasting 16 hectares of lush parklands, world-class eateries, with the later offering stunning river views and great events year round. If you prefer a little culture, then there is the Queensland Museum, GOMA (Gallery of Modern Art) and QPAC (Queensland Performing Arts Centre), along with the Brisbane Convention Centre (BCEC), which hosts numerous trade shows/expos, sporting and music events year round. Then there is Suncorp Stadium, only an easy 10 minute stroll away, which hosts some of the greatest sporting team's and music acts from just around the corner to around the world. Why not have a staycation with Jen when coming to support your team when they play our local Broncos, Reds, Roar, Firebirds, Lions, Heat or Bulls, or when our national Australia teams have a fixture. If shopping is what you love, then a 5 minute stroll to Queen Street Mall will provide you with global brand names and specialty shops from around the world, while those on the hunt for less main stream items, a two station trip on the train will bring you to Fortitude Valley, the hub of the Brisbane independent shopping scene. So whether it is business, a special event, family and friends, a holiday or staycation that brings you to Brisbane, I have got your comfort, cuisine and connectivity covered. ... more   less 

Additional Information about Hotel Jen Brisbane

Address: 159 Roma St, Brisbane, Queensland 4000, Australia (Formerly Traders Hotel, Brisbane)
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: $116 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Jen Brisbane 4.5*
Number of rooms: 191
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Shangri-La Hotels and Resorts, Expedia, Agoda, Priceline, Hotwire, Travelocity, Cheap Tickets, TripOnline SA and HotelQuickly so you can book your Hotel Jen Brisbane reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Brisbane Hotel Brisbane
Brisbane Holiday Inn
Hotel Style:
#14 Family Hotel in Brisbane
#19 Romantic Hotel in Brisbane
#23 Business Hotel in Brisbane
#32 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Brisbane staff and other travellers.
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Lismore, Australia
Cranbourne, Australia
over a year ago
bb11 lancs
2 months ago
3 months ago

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Questions? Get answers from Hotel Jen Brisbane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room not facing train station”
lynstewhols, 24 Apr 2017 | Read review
“Front of hotel offer the best view of city. Higher floors give better view”
andrewh287, 24 Apr 2017 | Read review
“Bathrooms need some love but otherwise a lovely stay. ”
Travllrrrrr, 22 Apr 2017 | Read review
“We were given a corner room on the 16th floor, we heard no noise coming from other rooms and the halls were quiet as well.”
InaC689, 17 Apr 2017 | Read review
“rooms on the corners have better views”
ashleymG9693GJ, 23 Mar 2017 | Read review
5 of 5