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Hilton Hotel 190 Elizabeth St, Brisbane, Queensland 4000 Australia
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Traveller (864)
Room & Suite (392)
Dining (79)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Brisbane
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#37 of 173 hotels in Brisbane
Location
Cleanliness
Service
Value
Travellers' Choice
Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Airport transportation
Business Centre with Internet Access
Paid public parking nearby
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fence around pool
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Refrigerator
Flatscreen TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Electric kettle
On-demand films
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English, French, Chinese, Filipino and 5 more
3024Reviews23Q+A100Room tips
Traveller rating
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  • 309
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  • 53
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Popular mentions
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Most Recent
NauticalDreamer3010 wrote a review 3 Jul
Buddina, Australia678 contributions360 helpful votes
The hotel is well located right on the Queens Street Mall. Having said that, for the duration of our stay 2 of the 3 elevators down to the mall were not working and the other one was working at about half speed. Check in was fast and friendly and the service throughout our stay was consistently good. Our room was a good size with a comfortable bed and plenty of bench space including a large work desk. The bathroom was surprisingly small for a Hilton. The TV was the smallest I have seen in a 5 star hotel for a very long time and is overdue for an upgrade. The breakfast buffet had plenty of options but on both of the occasions we dined there the eggs, bacon and sausages were very cold. The smoked salmon was the lowest quality I have encountered for quite a time. Having said that, the omelet cooked to order was delicious and the service was very good.
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Date of stay: June 2022
Value
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Service
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Response from Chris Partridge, General Manager at Hilton Brisbane
Responded yesterday
Dear NauticalDreamer3010, Thank you for taking the time to review your stay with us. I am pleased to see you enjoyed our hospitality. Your feedback is taken as most constructive as it is only through feedback such as yours that allows us to identify areas we do well in and areas we can improve. Although I am pleased to hear you enjoyed the omelette station, please accept my apologies for the temperature of the food on the breakfast buffet, we will certainly have this addressed. We hope we may have an opportunity to welcome you back in the future. Kind regards, Chris
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Jesterinoz wrote a review 2 Jul
Sydney, Australia221 contributions333 helpful votes
Pretty good service, great location right on the mall and while the rooms are a little dated, they were very comfortable. I’d be more than happy to stay there again. The staff down in the valet area were very efficient and same with the front desk staff.
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Date of stay: June 2022Trip type: Travelled as a couple
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Response from Chris Partridge, General Manager at Hilton Brisbane
Responded 2 days ago
Dear Jesterinoz, Thank you for your review. We are pleased to see you enjoyed our hospitality and hear the front desk and concierge teams made a positive impression in particular. They will be thrilled to receive your kind words. We look forward to welcoming you back in the near future. Kind regards, Chris
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cbafamily wrote a review Jun 2022
Noosa, Australia1 contribution
Excellent location, fabulous breakfast buffet, great bar , awesome pool, very friendly and helpful staff. Help was only a phone call away to fix a minor issue with the bed. Couldn't have done anything else to help.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Chris Partridge, General Manager at Hilton Brisbane
Responded 5 days ago
Dear cbafamily, Thank you for your review. We are pleased to see you enjoyed your stay and our facilities. The team will be thrilled to receive your kind words. We hope to welcome you back again soon. Kind regards, Chris
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curls2015 wrote a review Jun 2022
Sydney, Australia32 contributions25 helpful votes
Fantastic staff, especially the amazing concierge team and can’t fault the housekeeping. They should be proud. I’ve stayed here twice. The high floors are good. The low floors and standard rooms are mediocre for the price. No view, noisy, shower over narrow tiny bath that you can’t stand up in and double beds unsuitable unless you are short.
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Date of stay: June 2022Trip type: Travelled on business
1 Helpful vote
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Response from Chris Partridge, General Manager at Hilton Brisbane
Responded 1 week ago
Dear curls2015, Thank you for taking a moment to share your experience. I am pleased to hear the concierge and housekeeping teams' made a positive impression. They will be thrilled to receive your compliments. We appreciate your constructive feedback as it allows us to identify areas we do well in and areas we can improve. We look forward to welcoming you back to our hotel in the not too distant future. Kind regards, Chris
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s0stle wrote a review Jun 2022
Melbourne, Australia3 contributions
I booked the Hilton Brisbane as I had a bad experience at my usual accommodation on my last trip here. I have to say that the hotel and staff absolutely did not disappoint! It was an efficient and friendly check out, the rooms are spacious and clean and room service was fast and personable. With Hilton Honours, the room rate was more than reasonable and the complimentary bottles of water were most welcome. Not only will I be staying again, but others from my company will be making the switch also. Thanks for a really lovely stay!
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Date of stay: June 2022Trip type: Travelled on business
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Response from Chris Partridge, General Manager at Hilton Brisbane
Responded 2 weeks ago
Dear sOstle, Thank you for your review. I am pleased to hear we exceeded your expectations and you enjoyed our hospitality. We look forward to welcoming you back again soon. Kind regards, Chris
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Carol D wrote a review Jun 2022
Melbourne, Australia141 contributions38 helpful votes
Yesterday I rang the Hilton Brisbane and requested a Gift Certificate, I was sent a form to fill in and return and would then be sent a link to make payment. I did as requested yesterday. After not hearing from anyone today I called and was told someone would get back to me with the information. In total I called 4 times over the course of the day and was given the same information each time. I would not stay and would not recommend this hotel as if the reservations department can't get it right what must the rest of the staff be like. I then booked a hotel on Red Balloon and it took all of 3 minutes. Wake up Hilton staff, there are lots of hotel who want customers. To leave a review I had to chose a time so filled out this month although I have not stayed.
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Date of stay: June 2022
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Response from Chris Partridge, General Manager at Hilton Brisbane
Responded 2 weeks ago
Dear Kdinon, Thank you for your review. I am sorry to see we did not assist with your voucher request in a timely manner and sincerely apologise for this lapse in service. Your feedback is valuable and I appreciate you taking the time to notify us. Kind regards, Chris
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Guillaume G wrote a review Jun 2022
2 contributions
I don't know if I would call the Hilton Brisbane the best hotel I have ever stayed at but it certainly the hotel which feels the most like home to me. I studied in Brisbane for seven years and my dad first stayed at the Hilton since he visited me back in 2009 so I have been familiar with the property since then and I have come back on my own several times since I finished studying. Rooms are well-appointed and always clean and as a customer with a disability, I appreciate the showers rather than baths in executive rooms. One thing I appreciate is that the fitness center is not limited to being a cardio studio with a selection of free weghts. You will find fitness machines to work on the major muscle groups there. I am not avery big Executive Lounge user but it is certainly a nice place to relax and it is not lacking anything you would expect to find there. Vintaged Bar and Grill is a great restaurant. I was a little disapointed that it wasn't yet serving dinner every night but it is my understanding that this is set to change very soon. Food options available at the bar were a bit limited but of good quality and the same would apply to the room service menu. Breakfast has always been one of the hotel strong points and the buffet is indeed impressive. But even more than the breakfast, what makes Hilton Hilton is its staff and Hilton Brisbane is certainly no exception. I would like to express my gratitude to every staff member I have interacted with during my stay, from the front desk and concierge staff to house keeping. A special mention must go to the vintaged staff who brought me my breakfast frrom the buffet every morning ( I have ccerebral palsy so buffets can be tricky). One last shout out to the beautiful Arlene whose kindeness and radiant personality embodies everything Himton is about. Thank you guys, as a diamond member, it was a pleasure to reconnect with my Hilton family , for the first time following COVID at Hilton Brisbane. All the best to you all G
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Date of stay: June 2022
Service
Sleep Quality
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Response from Chris Partridge, General Manager at Hilton Brisbane
Responded 2 weeks ago
Dear GuillaumeG1789, Thank you for your review. We are delighted to hear you thoroughly enjoy your stays with us and the team also make a positive impression. Arlene will be thrilled to receive your special mention in particular. We thank you for your loyalty to our hotel and look forward to welcoming you back to your home away from home in the near future. Best regards, Chris
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carey s wrote a review Jun 2022
2 contributions
The hotel is an amazing location until the drilling starts through the night in queen street mall. Started 11 pm and got more from midnight and continues through the night. No advice, no update, horrific really. continued through the night until 4 am! why would there be no update on this? very unsettling.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: do not get a room on the mall side
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Response from Chris Partridge, General Manager at Hilton Brisbane
Responded 3 weeks ago
Dear carey664, Thank you for taking the time to review your stay. I am sorry to see you were disturbed by the drilling noise in Queen St Mall. Unfortunately the hotel were not advised of the works being undertaken at the time, so apologise we were unable to advise our guests' on this. We hope we may have an opportunity to welcome you back in the future. Kind regards, Chris
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adenoz wrote a review Jun 2022
Melbourne, Australia265 contributions260 helpful votes
We had two separate stays, both of which were highly enjoyable. The location is great, being close to shops and restaurants and an easy walk to Central Station. All members of staff we met, from front of house to servers in the restaurant and club lounge were exemplary, being both friendly and professional. Pre-stay emails were answered promptly and all requests granted. Our King Club Room, on the top floor, was of ample size for two people, comfortably furnished and offered glimpses of the Brisbane River between nearby skyscrapers, as requested. The Executive Lounge offered the usual cheese platter and cold cuts plus salads and two hot choices. There was also a good selection of beer and our sparkling wine was topped up regularly by the friendly wait staff. Breakfast in the restaurant was terrific as it had something for everyone including a juice machine, egg station and all the ingredients to make your own eggs benny. As a Diamond Hilton Honors member I was given an accommodation upgrade, full buffet breakfast for two in the restaurant, club lounge access and a late check out ‘til 1:00 even though they were very busy.
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Date of stay: June 2022
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Response from Chris Partridge, General Manager at Hilton Brisbane
Responded 4 weeks ago
Dear adenoz, Thank you for taking the time to review your recent stays with us. We are pleased to see you enjoyed your visits and hear the team made a positive impression. We thank you for your loyalty and hope to welcome you back again soon. Kind regards, Chris
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Brenda S wrote a review Jun 2022
Byron Bay19 contributions4 helpful votes
My favourite Brisbane City Hotel. Iconic Harry Siedler building & architecture, comfortable spacious rooms with a desk, great location for shopping & access to the theatre, friendly service & an excellent breakfast. Parking is extra but they do have a great valet service.
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Date of stay: June 2022Trip type: Travelled as a couple
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Response from Chris Partridge, General Manager at Hilton Brisbane
Responded 4 weeks ago
Dear Brenda, Thank you for your review. We are pleased you enjoyed your stay and our hospitality. We thank you for your loyalty and look forward to welcoming you back again soon. Kind regards, Chris
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PRICE RANGE
US$167 - US$251 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton brisbane hotel brisbane, hilton international brisbane, brisbane hilton international
LOCATION
AustraliaQueenslandBrisbane RegionBrisbane
NUMBER OF ROOMS
319
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Frequently Asked Questions about Hilton Brisbane
Which popular attractions are close to Hilton Brisbane?
Nearby attractions include Fox In a Box Brisbane Escape Rooms (0.08 km), Escape Manor (0.3 km), and Breakout Brisbane (0.4 km).
What are some of the property amenities at Hilton Brisbane?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Brisbane?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Brisbane?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Brisbane?
Yes, a parking garage, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to Hilton Brisbane?
Are there opportunities to exercise at Hilton Brisbane?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hilton Brisbane have airport transportation?
Yes, Hilton Brisbane offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hilton Brisbane located near the city centre?
Yes, it is 0.5 km away from the centre of Brisbane.
Are any cleaning services offered at Hilton Brisbane?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Brisbane offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.