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Airport Hacienda Motel

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Airport Hacienda Motel
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207 Reviews from our TripAdvisor Community

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Showing 195: English reviews
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Sydney, Australia
Reviewed 1 week ago

Arrived at Brisbane Airport to be recommended this place to stay for a night....big mistake, I have no idea how they can have it on their list!.....Got shown to a dark dingy brown all over room from the 70's, my heart sunk but I needed some sleep.....i tried to open the curtain to let in some light...the curtain was hooked...

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Helpful?
Thank SueDoc1
Airport Haciend... B, General Manager at Airport Hacienda Motel, responded to this review

Hello Sue and thank you for choosing the Hacienda. I am glad your second ground floor room was comfortable for you both and you enjoyed your complimentary late checkout. All our rooms on the first and second floors have juliette balconies as well. Safe travels from the Happy Hacienda Team

New Ireland
Reviewed 3 weeks ago via mobile

First the negatives: the name "airport" is a bit misleading, but I see that BNE doesn't really have any motels near the airport. There aren't any elevators, so people with heavy luggage or physical challenges won't be happy if they end up carrying heavy suitcases 3 stories up. But the rooms are clean and spacey. The best thing is they...

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Helpful?
Thank Nipsco
Airport Haciend... B, General Manager at Airport Hacienda Motel, responded to this review

Hi and Thank you for choosing the Hacienda for your recent stay. It is great to hear our 24 hour checkin service is a good service for you - lots of our guests say the same:) We wish you safe travels from the Happy Hacienda Team!

Reviewed 4 weeks ago via mobile

This hotel is about 15mins from the heart of brisbane. Central location to everything within 15mins from most things. Right next to portside wharf. Walking distance to restuarants within 20mins. Rooms older looking but comfy spacious and great value for money. This place is great for families has a pool to enjoy. In house restaurant for brakfast and dinner. Dinner...

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Helpful?
Thank MalibuKy W
Airport Haciend... B, General Manager at Airport Hacienda Motel, responded to this review

Thank you so much for choosing the Hacienda for your recent Brisbane stay and thank you for sharing your comments. We wish you safe travels from the Happy Hacienda Team!

Nhulunbuy
Reviewed 15 January 2017

Pleasant place but very outdated and looks uninviting. Staff were nice but stairs only so had to carry heavy luggage up stairs. Restaurant only open for very short periods. By the time we paid for the taxi it was the same price as staying the Novotel airport which is where we stayed on the return trip.

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Helpful?
Thank Nhulunbuymob
Airport Haciend... B, General Manager at Airport Hacienda Motel, responded to this review

Hi and Thank you for choosing the Hacienda for your recent stay! The Brisbane Airport Shuttle service called Conxion is a much cheaper option for transportation to and from the airport (you can even book online prior to arrival). We are ideally located for the Cruise terminal and offer car storage as well. Safe Travels! from the Happy Hacienda Team

Adelaide, Australia
Reviewed 5 January 2017

The price was relatively cheap so I was a little uncertain until I got there. Car parks were ok, and checkin process and staff were good. The room was on the smaller side, but given that I was only here for a short overnight stay, it was ok. Fairly standard room that had most things in it, but was susceptible...

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Helpful?
Thank Steve W
Airport Haciend... B, General Manager at Airport Hacienda Motel, responded to this review

Hi and Thank you for staying with us and I am pleased your stay was comfortable and enjoyable. We wish you safe travels from the Happy Hacienda Team

Adelaide, Australia
Reviewed 3 December 2016

A sad looking room! On the plus side the linens were clean, the bed was fine for us, the staff member on duty was very helpful and close to Portside Wharf. It looks as if the staff try their best with what they have.

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Helpful?
Thank GGAdelaide
Airport Haciend... B, General Manager at Airport Hacienda Motel, responded to this review

Hi and Thank you for your lovely review and thank you for choosing us for your recent Brisbane stay. It is a pleasure to accommodate you. Safe Travels from the Happy Hacienda Team

Cairns, Australia
Reviewed 1 November 2016 via mobile

Old and dirty, Staff were great but other than that I couldn't say much. On C/I people were having sex loudly echoing through the hallway, the room wasn't the best and very old and Well outdated.. didn't feel comfortable at all

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Helpful?
Thank Wes M
Airport Haciend... B, General Manager at Airport Hacienda Motel, responded to this review

Hi Wes, thank you for choosing the Hacienda for your stay overnight in Brisbane. Sorry fellow guests were disturbing for you. We are soon to be renovated so enjoy our great deals in the mean time:) Safe and happy travels!

Reviewed 18 October 2016

nice little motel so close to airport and the city have stay there 3 time now and can not fault it rooms are very large and have 2 beds the staff very freindly and the cost is good value for the rooms and location

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Helpful?
Thank Xavier M
Airport Haciend... B, General Manager at Airport Hacienda Motel, responded to this review

Hi Xavier, Thank you for your lovely review and it is always a pleasure to accommodate you here. We wish you safe travels and look forward to seeing you again soon. From the Happy Hacienda Team!

Toowoomba, Australia
Reviewed 13 October 2016

After arriving on a late flight, we were booked into this motel for the one night before connecting to the bus transfer service the next day. The reception was 24 hours, but they could have at least raised the cage to check us in. They did however take note of the booking request, and had us on the ground floor,...

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Helpful?
Thank Forecaster255340
Airport Haciend... B, General Manager at Airport Hacienda Motel, responded to this review

Hi and Thank you for staying with us at the Hacienda! Our continental buffet breakfast includes toasts/breads, jam spreads, seasonal fruit, yoghurt, tea/coffee, and juices. Check our breakfast packages!! We are onsite 24 hours to personally checkin all our wonderful guests. Safe Travels from the Happy Hacienda Team

Reviewed 8 October 2016 via mobile

Dated and dirty is the general feel here. Check in and out staff were friendly and polite. Efficient service, but the room was not clean, and by the depth of dust visible it hasn't had a proper clean for a long time. Maybe if this was marketed at back packer prices I wouldn't have such high expectations but at $120.00...

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Helpful?
Thank Sharon H
Airport Haciend... B, General Manager at Airport Hacienda Motel, responded to this review

Hi Sharon - Thank you so much for staying with us at the Hacienda and Thank you for your comments. We will certainly attend to all your issues and ensure your next stay is enjoyable. We will be renovating the Hacienda 2017!! Safe travels - from the Happy Hacienda Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Your Brisbane retro-styled motel room awaits your arrival! The Hacienda's friendly team is here to take care of you and your family - comfortable rooms, licensed restaurant, outdoor pool, full sized tennis court and lots of parking available. Free Wifi, Free overnight parking, plus weekly car storage available $30 per week. Close to the airports, across the road from Portside Cruise Terminal and Brisbane River and Eat Street Markets, close to the city and the racecourses. Free Car Storage Package available - stay and store your car while you are away for up to 4 weeks! ... more   less 

Additional Information about Airport Hacienda Motel

Address: 560 Kingsford Smith Dr, Brisbane, Queensland 4007, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: $118 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Airport Hacienda Motel 3.5*
Number of rooms: 42
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Also Known As:
Best Western Airport Hacienda Hotel Brisbane
Best Western Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Airport Hacienda Motel staff and other travellers.
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Questions? Get answers from Airport Hacienda Motel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have heavy luggage, or mobility issues, make sure you ask for a ground floor room, as there are no lifts to the second floor.”
 of 5 bubbles Forecaster255340, 12 Oct 2016 | Read review
“Upstairs have a balcony”
 of 5 bubbles RhondaMackay, 25 Sep 2016 | Read review
“Check out bed”
 of 5 bubbles maureenl712, 24 Jul 2016 | Read review
“Bring ear plugs and get a room as far away from the road as possible”
 of 5 bubbles ross77, 15 Jul 2016 | Read review
“Good for short stays. Close to transport.”
 of 5 bubbles 456leannel, 15 May 2016 | Read review
5 of 5