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Quay West Suites Brisbane

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#63 of 157 Hotels in Brisbane
Certificate of Excellence
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1 room 2 adults 0 children
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Quay West Suites Brisbane
Quay West Suites Brisbane
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536 Reviews from our TripAdvisor Community

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Showing 527: English reviews
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Bewdley, United Kingdom
Reviewed yesterday NEW

Our two day stay at Quay West was made by the excellence of the staff. Josh in particular made every effort to meet our needs and was informative and courteous on every occasion we requested advice or assistance. The room was well provisioned, clean and well equipped. We would recommend Quay West as an excellent starting point for a visit...

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Helpful?
Thank digbyass
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Hi digbyass, Thank you for your review of Quay West Brisbane. We agree that our team are excellent and thank you for your comment about Josh in particular. We hope to see you back again soon. Regards Chris A

Wellington, New Zealand
Reviewed 2 days ago NEW

Loved staying here - close proximity to the Botanical Gardens and river was a bonus. The apartment was very spacious and the pool was great. Waffles with bacon and icecream for breakfast is not something we would normally have but we had it both days of our stay.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Euan454
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Hi Euan454, Thank you for your review of Quay West Brisbane. Our location overlooking the Botanical Gardens and the river is a highlight. We hope to see you back again soon. Regards Chris A

Brisbane, Australia
Reviewed 5 days ago NEW

We went to a wedding nearby at Old Government House and found the small bar at this place to be a nice little quiet place for a Saturday afternoon drink. Very plush looking hotel and have previously been to the restaurant.

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Helpful?
Thank 647warrenp
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Hi 647warrenp, Thank you for your review of McMahons bar at Quay West Brisbane. We are a hidden gem for a quiet afternoon drink with friends. We hope to see you back again soon. Regards Chris A

Ipswich, Australia
Reviewed 2 weeks ago

Ideal for being close to the city highlights and South Bank. Car parking has a premium price at $40 a night. Internet access can be expensive fortunately we are with Accor Plus and is free with package, movies are expensive also, no Foxtel either. The suites are self contained ideal for longer stays, the king size bed is very comfortable....

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Helpful?
1Thank Rollyone855
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Hi Rollyone855, Thank you for your review of Quay West Brisbane. We are thrilled that you enjoyed the location of the hotel and the friendliness of our team. The restaurant concerns will be reviewed with our team. We hope to see you back again sooner this time. Regards Chris A

Gold Coast
Reviewed 4 weeks ago via mobile

2 bedroom apartment, wrap around balcony, walk across road to Botanical Gardens. Staff very helpful and friendly. Breaky option quiet limited downstairs, but a short walk to the centre mall no problem..Great location.

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Helpful?
Thank Tracey C
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Hi Tracey C, Thank you for your review of Quay West Brisbane. We agree that our team are very helpful and friendly. We hope to see you back again sooner this time. Regards Chris A

Neuchatel, Switzerland
Reviewed 4 weeks ago

The Quay West Suites are perfectly located, just minutes from the central shopping district an opposite the botanical gardens, but the rooms are a bit dated. The rooms are comfortable and clean but little maintenance and changes of furnishings have been made. The overall look is pretty dated like stepping into a 1970's house. Aside from that, the central location...

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Helpful?
1Thank ch2013
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Hi ch2013, Thank you for your review of Quay West Brisbane. We are thrilled that you enjoyed the hotel and its location. The points raised about check out will be reviewed by our team. We hope to see you back again sooner this time. Regards Chris A

Canberra, Australia
Reviewed 4 weeks ago

I have trouble getting over the bad internet access here. Everyone travels with multiple devices these days. The internet in the rooms is not free - in fact it's expensive. There is free internet in the foyer. But only for 30 minutes! Rooms are big and have fantastic views...but come on guys...it's 2017!

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Helpful?
1Thank Warren P
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Hi Warren P, Thank you for your review of Quay West Brisbane. I apologise that you had difficulty with our internet system. Our AccorHotels Le Club loyalty membership will provide you with complimentary internet access in all of our hotels and it is free to join, simple and our team will set you up when next in Brisbane, We hope...

Sydney, Australia
Reviewed 22 March 2017 via mobile

As a platinum member of ACCOR we booked this hotel as they claim they are a 5 star hotel but they are actually NOT! You can have a great location hotel or a fancy looking photos posted on facebook but see it for yourself. The hotel BADLY needs a renovation plus they have reckless staff specifically housekeeping. Let's start with...

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Helpful?
2Thank GrenHiston
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Dear Grenessil L, Greetings from Brisbane. I was most concerned that your stay did not meet the high benchmark we set out to uphold and unreservedly apologise for any discomfort experienced during your stay. I would very much appreciate the opportunity to welcome you back in the future to ensure you receive a renowned Quay West experience, and would be...

Reviewed 22 March 2017 via mobile

The Quay West seems more like a dated residence that rents out spare rooms rather than a hotel. A lot of the occupants appear to be residents. If staying here you should expect lax front desk service, old furnishings/fittings and minimal benefit to any Accor status you might hold. The "hotel" has limited staff. We weren't helped with our bags...

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Helpful?
2Thank Tony H
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Dear Tony H, I was most concerned that your stay did not meet the high benchmark we set out to uphold and unreservedly apologise for any discomfort experienced during your stay. I apologise for the concerns that you have raised within your feedback. When discussing the points in detail with your wife on departure I had requested the opportunity to...

Dubbo, New South Wales, Australia
Reviewed 14 March 2017

Stayed here for two nights recently with family. The location is great, on the edge of the CBD, adjacent to the botanic gardens. It was a short walk back into the cbd. Outlook was gorgeous, over the gardens to the Brisbane River/Kangaroo Point as well. The apartment was nicely fitted out with a couch, dining table, kitchen, and 1 bedroom....

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Helpful?
Thank Megan D
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Hi Megan D, Thank you for your review of Quay West Brisbane. We are thrilled that you enjoyed the hotel and its location. We hope to see you back again sooner this time. Regards Chris A

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
McMahons Restaurant
McMahons Restaurant
Cuisines: Australian, International, Contemporary
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more   less 

Additional Information about Quay West Suites Brisbane

Address: 132 Alice St, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: $192 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Quay West Suites Brisbane 5*
Number of rooms: 51
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, Hotwire, Travelocity, Agoda, ACCOR, Priceline, TripOnline SA, getaroom.com and HotelQuickly so you can book your Quay West Suites Brisbane reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quay West Suites Brisbane Hotel Brisbane
Quay West Hotel Brisbane
Quay West Brisbane
Hotel Style:
#25 Romantic Hotel in Brisbane
#27 Family Hotel in Brisbane
#29 Business Hotel in Brisbane
#58 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Quay West Suites Brisbane staff and other travellers.
3 questions
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over a year ago
Perth, Australia
6 months ago
Brisbane, Australia
over a year ago

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Questions? Get answers from Quay West Suites Brisbane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Overlook the Botanic Gardens”
digbyass, 26 Apr 2017 | Read review
“Good value with Accor Plus discount”
Rollyone855, 9 Apr 2017 | Read review
“Ask for a room looking over the botanic gardens”
ch2013, 30 Mar 2017 | Read review
“Ask for a river view”
MeganD339, 13 Mar 2017 | Read review
“Pay a little extra and book a River view room.”
KerryM187, 11 Mar 2017 | Read review
5 of 5