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Quay West Suites Brisbane

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#51 of 166 Hotels in Brisbane
Certificate of Excellence
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Quay West Suites Brisbane
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506 Reviews from our TripAdvisor Community

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Showing 497: English reviews
Hong Kong, China
Level Contributor
5 reviews
Reviewed 2 days ago NEW via mobile

We chose this hotel because of its 5* status, and it was the beginning of an overdue holiday! On arrival there was no one at the check in desk so we had to wait outside the hotel doors and talk on an intercom to a lady in a call centre, we had to shout out our credit card details before... More 

Helpful?
Thank EstHK
Emerald, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

Mum and I were looking forward to having out very first vacation together in 28 yrs. When we arrived to our two bedroom suite, we opened the door and went in to find every single door, window cupboard wide open (including the microwave) the lamps had all been knocked over and it was obvious something wasn't right. We rang reception... More 

Helpful?
1 Thank hhunt88
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Great location across road from the Botanical Garden but a bit of a hike to the South Bank or shops, especially with young children. The problems started when we arrived - to be told the pool had a leak and couldn't be used - offered the use of a pool in another hotel 2 blocks away - but not what... More 

Helpful?
1 Thank Richard T
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Dear Richard T, We very much appreciate you taking the time to review Quay West Brisbane. We do communicate with our guests if we cannot deliver what is normally available at the hotel, but on this occasion the pool did need emergency works which were out of our control. Please accept our apologies for the items you have highlighted and... More 

Ottawa, Canada
Level Contributor
112 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 4 weeks ago

Beautiful location across from the City Botanic Gardens and very large suites with all amenities and appliances including washer and dryer. Big wide balconies allow the opportunity to sit outside and take in the view of the park and the nearby river. Not sure what the city view rooms overlook but if you have a choice, I'd recommend the park... More 

Helpful?
1 Thank Shorty B
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Hi Shorty B, Thank you for your review of Quay West Brisbane. We are thrilled that you enjoyed the hotel facilities and what we offer from our great location. We hope to see you back again soon. Regards Chris A More 

Gosford, Australia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 October 2016

Friendly staff and great rooms with views. Opposite the gardens which is just lovely for an afternoon stroll. The breakfast is only to order so no buffet. Eggs bendicts were lovely. I had the barrumundi in the evening and that was amazing. Local to everything including great restaurants around the corner as well.

Helpful?
Thank nettibyrnes
Dunedin
Level Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 October 2016

Stayed one night here in a one bedroom suite, lovely place with views over the botanical gardens and the river. The rooms are older style but lovely and spacious. the bed was divine and had a great sleep. Parking expensive @ $40 but for Brisbane prices not too bad. Staff wonderful and efficient. Lots of restaurants close, we ate at... More 

Helpful?
Thank Chris C
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Dear Chris C, We very much appreciate you taking the time to review Quay West Brisbane and we are delighted you enjoyed your stay. We agree our location is excellent with all of the Brisbane highlights close by. We look forward to welcoming you back to Brisbane on your next visit. Kind regards, Chris A More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 October 2016 via mobile

Apartment well equipped, clean and big. Staff very helpful, breakfast choice and quality was good. Pool area is excellent, with sun beds, table and chairs. Lovely views over botanical gardens, easy access to city . Would recommend to family and friends .

Helpful?
Thank Lorraine S
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Dear Lorraine S, We very much appreciate you taking the time to review Quay West Brisbane and we are delighted you enjoyed your stay. We agree our pool area is excellent and is a hidden oasis the city. We look forward to welcoming you back to Brisbane on your next visit. Kind regards, Chris A More 

Australia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 October 2016

We picked this hotel because we wonted a balcony for fresh air and was close to the city hotel room nice bed very very comfy but not happy with service did not explain where ammenties where in hotel at all when gave owe room keys to us had to ask next morning where breaky was and was shocked we had... More 

Helpful?
Thank trac1995
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Dear trac1995, We very much appreciate you taking the time to review Quay West Brisbane. The car parking rates at Quay West are reviewed regularly to ensure we remain under our 5 star competitors. We look forward to welcoming you back to Brisbane on your next visit. Kind regards, Chris A More 

Bargara, Australia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 September 2016

My family and I have stayed at Quay West Suites a few times now and it is always our top choice for a stay in Brisbane. The hotel is centrally located and most rooms have views over the lovely Botanic Gardens. The rooms are great with separate laundry (a bonus when traveling with little ones!) and a kitchenette. The staff... More 

Helpful?
Thank Emily G
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Dear Emily G, We very much appreciate you taking the time to review Quay West Brisbane and we are delighted you enjoyed your stay. We agree our location is excellent with the botanical gardens on our doorstep. We look forward to welcoming you back to Brisbane on your next visit. Kind regards, Chris A More 

New Plymouth
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 September 2016

We stayed here for 5 nights last week and the room was exactly as photo on website showed. The 1 br apartment was spacious and very clean and very well appointed. It was just like a home away from home. The bed was a NZ super king and very comfortable with good linen and ranch sliders out to the deck... More 

Helpful?
1 Thank Sue C
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Dear Sue C, We very much appreciate you taking the time to review Quay West Brisbane and we are delighted you enjoyed your stay. Your comments have been shared with our team. We look forward to welcoming you back again soon. Kind regards, Chris Armstrong More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
McMahons Restaurant
McMahons Restaurant
Cuisines: Australian, International, Contemporary
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more   less 

Additional Information about Quay West Suites Brisbane

Address: 132 Alice St, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: $202 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Quay West Suites Brisbane 5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Quay West Suites Brisbane Hotel Brisbane
Quay West Hotel Brisbane
Quay West Brisbane
Hotel Style:
#25 Romantic Hotel in Brisbane
#28 Family Hotel in Brisbane
#30 Business Hotel in Brisbane
#46 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Quay West Suites Brisbane staff and other travellers.
3 questions
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over a year ago
Perth, Australia
1 month ago
Brisbane, Australia
over a year ago

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Questions? Get answers from Quay West Suites Brisbane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if there is construction work happening around the building”
 of 5 bubbles hhunt88, 21 Nov 2016 | Read review
“Best views on higher floors”
 of 5 bubbles H117HFrichardt, 16 Nov 2016 | Read review
“Great Views, Large apartments with full kitchen friendly staff”
 of 5 bubbles nettibyrnes, 29 Oct 2016 | Read review
“we stayed on level 11 if think which was quite. the one bedroom suite was cool and comfortable.”
 of 5 bubbles ChrisC411, 12 Oct 2016 | Read review
“Wifi free if Accor member”
 of 5 bubbles 250suec, 6 Sep 2016 | Read review
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