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Quay West Suites Brisbane

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#50 of 166 Hotels in Brisbane
Certificate of Excellence
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506 Reviews from our TripAdvisor Community

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Showing 497: English reviews
Reviewed 27 June 2014 via mobile

Shower either cold or hot water. Room was not cleaned at 4pm after returned from a long day of meetings!!!! Very disappointed. Would never stay nor recommend this hotel to anyone. This Hotel MUST be related.

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Helpful?
3Thank Sam K
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Sam, Thank you for choosing Quay West on your recent Brisbane visit. | regret that several issues occurred which impacted your time away away and am sorry that these contributed to a 'really bad' experience. I am confident that these isolated issues will be resolved with the attention of my team. Thank you for your valuable feedback. Sincerely, Mat...

Muswellbrook, Australia
Reviewed 25 June 2014

We booked this site as a mystery on wotif. It was a pleasant surprise all round handy position opposite botanic gardens, staff were friendly and service excellent on arrival. Although decor is a little dated rooms were spacious and well equipped. We enjoyed the view from the large balcony.Although we had already made other arrangements for breakfast the one on...

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Helpful?
Thank Tania D
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Tania, We are most appreciative of your kind review and are delighted that we were able to provide a comfortable, enjoyable experience. I will be sure to pass on your comments to our front-of-house team in recognition of their excellent service also. Sincerely, Mat - Hotel Manager

Singapore, Singapore
Reviewed 21 June 2014

Located in a quieter area near to the botanic gardens, it provides very spacious suites perfect for family vacations at reasonable rates. Rooms are surrounded by large windows and balconies, offering a good view of the waterfront and bedrooms are perfect for watching the sunrise in bed. Hotel lobby gives a cosy and welcoming feel while the restaurant serves very...

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Helpful?
Thank Y880
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Y880, We are delighted you were able to make the most of our great location and comfortably-appointed suites while you were with us. Being a boutique apartment hotel brings a warmth and charm usually only felt in a 'home' and we are most grateful that you appreciated these warm touches as well. Regards Mat - Hotel Manager

Jakarta, Indonesia
Reviewed 19 June 2014

Location: Fantastic with great views of the river and Botanic Gardens, you pay for that and that alone, it seems. Easy walk to Queen St etc Rooms: Very average with old decor and fittings, but clean Service: Some staff were good to talk to, some had a shocking attitude and the main reason I'm even writing this review. I had...

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Helpful?
3Thank Mush5273
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Mush5273, We are most disappointed that your experience did not meet the high benchmark Quay West has become renowned for over the past 15 years and apologise if this impacted your time away. Specifically our warm, attentive service appears to have been lacking during your visit and for this we are sorry. I also acknowledge your comments regarding our...

Melbourne, Australia
Reviewed 14 June 2014

We have now stayed here on two occasions. The location is fantastic, the staff are friendly and the apartment style rooms re comfortable and large. For people such as ourselves who spend a lot of time away from home, it is great to be able to stay here and enjoy the comforts of home.

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Helpful?
Thank NeverHome3500
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear OnTheRoadAgain3500, It is always fantastic to hear from repeat guests who are in a unique position to be able to assess the ongoing warmth of our service and value of our accommodation. I am delighted that my team continue to hit the mark in these areas and thank you for recognising these strengths. We look forward to being able...

Melbourne, Australia
Reviewed 12 June 2014

Stayed recently for 3 nights in a 1 bedroom premium apartment with my wife.The apartments make a comfortable city stay with fantastic views of the botanical gardens and river.Check in at midnight was easy as was check out.Apartment had good kitchen and laundry facilities.Hotel is located near parliament house , botanical gardens , the river and the CBD.Lots of shops...

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Helpful?
Thank James F
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear James F, We sincerely thank you for choosing to stay with us recently, and for sharing your feedback with the online community. We are pleased to note the positive experience you enjoyed however acknowledge that personal preference can often impact bed comfort. We hope you were able to enjoy a good night's sleep despite this. We look forward to...

Toowoomba
Reviewed 12 June 2014

Stayed in a 2 bedroom apartment on the 21st floor with the Quay to Cuisine package. Great value. We had a quick and easy check in and when we arrived at the apartment it had everything we needed and was spotlessly clean. Very conveniently located with a lovely view of both the botanical gardens and Brisbane river. We had dinner...

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Helpful?
Thank Carol R
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear cazshayne, We are delighted you were able to make the most of our newest offer, the Quay to Cuisine package. Your comments regarding the service from the restaurant team and attention to detail extended by our housekeepers is well received and will be shared amongst the team. Thank you for being a part of the Quay West tradition. Regards...

Airlie Beach, Australia
Reviewed 1 June 2014

Staff all very friendly, large clean room with lovely views over the gardens from a large balcony. Only a 5 minute walk to Southbank to enjoy breakfast and the Sunday morning markets. McMahons restaurant well worth a try. Would highly recommend.

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Helpful?
Thank RonLorri
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear RonLorri, Thank you for choosing to share your experience with the Trip Advisor community, especially your review of our restaurant (McMahons). I will be sure to share your feedback with the team! Regards Mat - Hotel Manager

Brisbane
Reviewed 28 May 2014

My husband booked Quay West as a surprise for out wedding anniversary and wanted somewhere more than just a hotel room. The apartment was spacious, well appointed and had great views of the Gardens. We enjoyed watching the planes coming over on their way to the airport, but as the building is located on a busy road it was noisy...

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Helpful?
Thank coopsnz
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear coopsnz, Congratulations on your recent anniversary, and thank you for sharing this special occasion with us. We are delighted that we were able to provide a memorable experience - we hope to celebrate many more with you in the future. Regards Mat - Hotel Manager

Sydney, Australia
Reviewed 28 May 2014

Whilst the rooms are a little dated, it's a great place if you need a little more then your standard hotel room. The staff could not have been more helpful, and the price when I stayed was excellent value ( it isn't always but there was a deal on ). Nice looking out of the tranquil botanic gardens. I'll be...

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Helpful?
Thank bbaker71
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear bbaker71, Thank you for taking the time to share your experience with the online community. I was pleased to note your comments, particularly relating to the warm, engaging service extended by my team and will be sure to share this praise with them. Regards Mat - Hotel Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
McMahons Restaurant
McMahons Restaurant
Cuisines: Australian, International, Contemporary
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more   less 

Additional Information about Quay West Suites Brisbane

Address: 132 Alice St, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: $202 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Quay West Suites Brisbane 5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Quay West Suites Brisbane Hotel Brisbane
Quay West Hotel Brisbane
Quay West Brisbane
Hotel Style:
#25 Romantic Hotel in Brisbane
#28 Family Hotel in Brisbane
#30 Business Hotel in Brisbane
#45 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Quay West Suites Brisbane staff and other travellers.
3 questions
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over a year ago
Perth, Australia
1 month ago
Brisbane, Australia
over a year ago

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Questions? Get answers from Quay West Suites Brisbane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if there is construction work happening around the building”
 of 5 bubbles hhunt88, 21 Nov 2016 | Read review
“Best views on higher floors”
 of 5 bubbles H117HFrichardt, 16 Nov 2016 | Read review
“Great Views, Large apartments with full kitchen friendly staff”
 of 5 bubbles nettibyrnes, 29 Oct 2016 | Read review
“we stayed on level 11 if think which was quite. the one bedroom suite was cool and comfortable.”
 of 5 bubbles ChrisC411, 12 Oct 2016 | Read review
“Wifi free if Accor member”
 of 5 bubbles 250suec, 6 Sep 2016 | Read review
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