2nd time there and again a great apartment and good views. Friendly staff and good amenities. On river front with a café next door. restaurant's just down the road. Great view of Story Bridge. Was a walk way along the river to other venues, cafe's and restaurant's. Highly recommended.
Very tired units. As a return traveler to this hotel I was surprised how poorly maintained my room was. The bathroom vanity had almost disintegrated. Badly patched holes in the wall. Torn carpets. Broken window blinds. Rusting dishwasher. Terrible grouting in the shower.
Uneven floors, inconvenient layout, a small work desk that is also the television stand and saggy bed. Not to mention the paper thin walls. We felt the cost of the room was cheap and now understand why, although we believe it wasn’t even worth that much.
Beware of this business! We booked a 4 night stay some months ago in the neighbouring accommodation - Bridgewater Terraces. Our favourite place to stay in Brisbane for many years. Unbeknownst to us, Bridgewater Apartments has now taken over the management of the Terraces as well, so they just moved us into the high riser, a completely different property, without informing us. We had no choice but to check in on the day of arrival. I voiced my disappointment and the lack of communication but was told we were `upgraded` from a 2 to a 3 bedroom unit. And what an upgrade it was... We were greeted by a terrible fish cooking smell. The kitchen was dirty, crockery and cutlery grimy, rubbish in the draws. Bathrooms and shower recesses are very tired looking. Mould, silicon peeling, not clean. Internet didn`t work, got `fixed` but kept dropping out due to 2 dodgy cables that ran 2 meters across our kitchen bench along the sink! Doorknobs falling off, blinds broken, some matresses on their last leg. And the list goes on. We were on the 5th floor, great views but 24 hour noise pollution from the bridge. We communicated all this to the managment which agreed to `look into it`. Nothing ever happened.…
Stayed 3 nights in a 3 bed apartment. Two of the bedrooms had extremely uncomfortable beds due to their age. The main was fine. Carpet worn, stove top dirty as was the alfoil covered trays in the oven. The garbage bin was filthy and in need of a good clean. Leaking air con in bedroom, wet carpet. Wet washing was left in washing machine. The outside table was broken and we saved our granddaughters fingers many times from being caught between glass and rim of table. TBH the worse self contained unit I have stayed in. The apartment was so well worn I actually couldn't believe they charge $400 a night for something in such poor condition. Charged an extra $45 for for car parking in a tandem spot no-one else could use Nice outlook from a smaller than expected balcony and pool lovely.…
We stayed at Bridgewater Apartments for a 3 night holiday. When we tried to check in, the staff member was on the phone for 10 mins talking with someone before acknowledging us. Then he started checking us in but stopped to take another 10 minute phone call before finally working with us. There was nobody else waiting. Just us. When we got in the room the rubbish bin was full and the dishes were dirty. Later in the stay there was a leak in the bathroom sink that flooded the floor. All our towels were used to mop up the leak and the hot water was turned off until a plumber could get in to help us. New towels were not supplied. We eventually went down to reception to complain and we were given new towels later in the afternoon. We tried to check out at 8:15 but the front desk doesn’t open until 8:30 and nobody was answering the after hours number. We were trying to get help cause we put the key in the early checkout box but then couldn’t get our car out of the basement parking cause you need you room card to get down the elevator. The apartments are nice and the layout is great. Loved the pool and the location. Customer service was disappointing though.…
My family and I stayed here during a business trip to Brisbane from Nov 20 till Mar 21, in a fantastic 5th floor, 2 bed, 2 bath,1 car apartment overlooking the city and Brisbane River. Apartment was clean, (and regularly cleaned each week) with staff friendly and helpful. Facility also houses a giant pool, gym and sauna. The apartments are located within a short 10mins walk to city with river cats operating 7 days pw along the Brisbane River. Family friendly Story Bridge Hotel is also nearby. Looking forward to returning real soon.
The first room we entered absolutely reeked of cigarette smoke so we requested a room change, that we eventually received but someone else (later arrival), had to go into that smelly room. It was supposed to be a ‘non smoking’ complex! The room we were placed into had : marks/stains on cushion cover grubby shower balcony that could not be used due to extreme heat being pushed out from air conditioning unit water dripping from AC unit onto our heads, when laying in bed carpet very old noisy due to traffic and local pub on corner could not look at view due to not being able to use balcony(extremely hot) Pool looked to be very good! Location fine Free parking
Picked this place out simply for the price. A lot cheaper than most places around Bris CBD and at Kangaroo Point. Glad I did!! Fantastic little spot. Great view from my room and balcony (see attached pic). Close to free ferry. One minute wait for Uber. Aged but comfortable. Will definitely stay here again.
Rude on phone to make booking. She should be guarding a wrecking yard not manning a phone. There are plenty of great places to stay in Brisbane but the reviews here say it all. Rather sleep under the bridge.