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163 Abbott St, Cairns, Queensland 4870 Australia
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Traveller (113)
Dining (49)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crystalbrook Bailey
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 70 hotels in Cairns
Location
Cleanliness
Service
Value
Travellers' Choice
Modern, environmentally conscious and with a true appreciation for all the arts, meet Crystalbrook Bailey. Crystalbrook Bailey chooses the path less travelled; the type of character you’ll find at the local farmers market or exploring the latest museum exhibition. Crystalbrook Bailey loves originality, individuality and attention to detail. Positioned in the Cairns cultural precinct at the heart of the CBD, Crystalbrook Bailey is just a short stroll from the Cairns Performing Arts Centre, Cairns Art Gallery, the iconic Esplanade boardwalk, Cairns lagoon pool and the Great Barrier Reef departure terminal. Staying with Crystalbrook Bailey, you’ll find artwork from Australia and beyond along with an evolving ever-changing array of exhibitions and activations. Passionate about sustainability, Crystalbrook Bailey embraces Crystalbrook Collection’s belief in #responsibleluxury. Saying no to plastic, you won’t find any plastic water bottles or straws. Crystalbrook Bailey saves 170,000 amenity bottles from waste through the use of signature large-pump bottles and uses recycled wooden key cards and room accessories. Crystalbrook Bailey also embraces environmental partnerships with Citizens of the Great Barrier Reef, TerraCycle, OzHarvest and Containers for Change. With 255 spacious rooms and residences filled with design details that will appeal to your inner artist, you’ll be sure to leave enchanted and enriched. Each room and residence features its own Apple iPad control centre complete with art apps, Staycast by Google for video streaming, access to hundreds of complimentary movies and Nespresso machines (naturally with recyclable pods). Oh, and the Wi-Fi is fast and free – obviously! Crystalbrook Bailey is a food lovers haven with an enviable selection of stunning on-site restaurants designed to cater to any mood or occasion. Throwing down the gauntlet as the culinary destination for locals and tourists alike, the world-class restaurants are guaranteed to gratify your hunger. Transport your tastebuds to the rugged Australian outback at Crystalbrook Collection’s signature steakhouse, CC’s Bar and Grill or explore the streets of South America, through vibrant Latin flavours at Pachamama.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycles available
Children's playground
Taxi service
Wifi
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Interconnected rooms available
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish, Chinese, Japanese
Hotel links
Special Rate:Save 10% with promo THE CROWD
183Reviews2Q+A32Room tips
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chloecms wrote a review 14 Sep
Singapore, Singapore64 contributions60 helpful votes
Stayed here for 6 nights, the hotel was lovely, smell good and artsy. The staff are friendly as well. But the turn down service / cleaning was very disappointed. 1) there were hairs in the bathroom when we checked in 2) did not replenish tissue when it’s finished 3) coffee capsule were not refilled and thrown 4) water was not filled after cleaning one day 4, maybe they forgot. And the staff told me to refill downstairs water fountain. 5) the sensors has some problems where we have to pressed a few times. The cleaning services really need to improve. Other than that, others were fine during our stay.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Owner at Crystalbrook Bailey
Responded 1 week ago
Hi Ccccms, Thank you for your review and honest feedback to your stay. What you have described is certainly not to standard and I apologise. The team at Bailey
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Letch_K wrote a review Jun 2021
Brisbane, Australia29 contributions7 helpful votes
Hotel's Favourite
This hotel was everything we expected and more. My husband and I have stayed in many 5 star hotels around the world and this is the best place we have ever stayed at. It was very modern and all the amenities were so convenient. I especially loved the layout of the room itself and all the tasteful storage spaces. The staff were amazing especially Kirsty and Amar. They were friendly and professional and were so helpful with all our requests. They easily exceeded all our expectations and made our hotel stay so memorable. We will definitely be coming back again!
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Date of stay: May 2021Trip type: Travelled as a couple
Room Tip: Ask for a room on a higher level…it’s quieter and the views are better.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Lisa Brown, General Manager at Crystalbrook Bailey
Responded 23 Jun 2021
Thank you Fyre_star for your review and personally mentioning our team members. It is so nice to personally be acknowledged for outstanding service Glad you enjoyed Bailey and the region!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shan H wrote a review 12 Sep
1 contribution
Do not ever stay at this place. It discriminates against people with a disability and threatens to release security vision taken without consent.they lie about room availability and enter your role m without knocking or checking if you are there.discrimination is not something to be tolerated these days and I was made to sit outside the hotel on my wheely walker waiting for a taxi to take me elsewhere after I was ejected from my room. Absolutely necessary unacceptable treatment.
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MGD150 wrote a review 6 Sep
8 contributions10 helpful votes
... unfortunately, the hotel wasn't as quiet as I hoped it would be. I could clearly hear doof doof music from Pachamama (one of the hotel's restaurants) in my room. The good news was, it stopped around 9pm every night and the only noise after that was the occasional siren or shout from the street. Aside from the noise issue, I liked everything else about the hotel. The rainfall shower was great and the internet was really fast.
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Owner at Crystalbrook Bailey
Responded 2 weeks ago
Thank you for your review- I make note of your feedback from our hotel restaurant and poolbar. Appreciate you taking the time to write a review
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TeddyWee wrote a review Aug 2022
Singapore, Singapore19 contributions2 helpful votes
Did a 7-night stay as a couple. The room was comfortable and spacious, including the bathroom/shower which was well-sized. The smart TV was great and had a good selection of movies on demand, and the quality of the screen and broadcast was clear. The hotel staff was also friendly and helpful. The hotel and room is artsy and tastefully designed, and it is also eco-friendly. Location is wonderful and right-smack in the middle of all the restaurants/pier. The only downside was that the rooms could have been cleaner (not that the rooms were poorly cleaned, but there were occasional spots missed during daily turnover).
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Date of stay: August 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Owner at Crystalbrook Bailey
Responded 24 Aug 2022
Thanks Teddy, Your review was a great insight. I am so glad you really enjoyed the hotel, location and facilities. Your feedback is so important to us and appreciated
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
iggyAustralia wrote a review Aug 2022
Sydney, Australia127 contributions48 helpful votes
Check In was seamless and Matthew handled all our questions about the hotel and Cairns in general with ease. This is an eco - friendly hotel so don't expect any plastic and paper he explained. The room key is a bamboo disk. Unfortunately our room was quite small and had an unpleasant smell and it had no opening windows or balcony. Thankfully Matthew was able to change us to a balcony room on level 1 immediately. The bed was comfortable but we couldn't get the A/C below 21 degs which we found necessary as the bed came with a heavy doona. The TV is great and you get a choice of 200 free movies. The fridge is quiet but no freezer. Bathroom is modern like the rest of the hotel. The room was clean. Breakfast was a huge disappointment. If you pay up front when you check in it costs $25pp otherwise its $30pp. Its in an odd location on the ground floor of the building next door. At 8:30 am there were only three or four people eating so the hot food had been there a while and was hardly warm. They had no black tea but oodles of other exotic tea. We complained about the tea situation and the desk were most apologetic and backed it up with a refund of our $50. You cant ask more than that after the event. The pool is tiny but there is another in the next building which we never saw. Water is cold this time of year. Why are there no hotels in Cairns with heated pools. Darwin has them, why not Cairns? We appreciated the late checkout at 12 noon.
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Date of stay: August 2022
Value
Cleanliness
Service
Room Tip: If you value fresh air ask for a room with a balcony
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from , Owner at Crystalbrook Bailey
Responded 12 Aug 2022
Hi Iggy, Thank you for your feedback. It is great to have gain an insight into your stay with us and also so nice when our team members are complemented. It is disappointing to hear your experience with breakfast in our restaurant. It seems we have missed the mark on this occasion, however the team have compensated for our shortcomings. It has been a cold winter this year in the Far North. We are often asked to cool our pools not heat them. Thank you for taking the time to review the hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rob P wrote a review Aug 2022
Colchester, United Kingdom8 contributions4 helpful votes
We booked a 2 night stay in a residence for 7 of us so we could stay together as we’d not seen our family for 3 years and didn’t want to waste any of our 2 weeks together. We arrived, checked in and went to our residence to find only enough accommodation for 6! After questioning Reception we were offered a temporary solution for 2 of us to stay in a hotel room in another block, they would make the Hotel Manager aware the next morning and they would look at other options the next day before getting back to us. Nobody contacted us the next day (although the Manageress said she called us once, no voicemail left and no message left under our door). Upon checking out we asked to speak to the Hotel Manager who apologised that we should not have been able to book for 7 and that it was a fault of their website that we’d identified that they had now corrected so thank you for highlighting that to them as it would allow them to give a better service in future - although this is good going forward, this certainly did not help us or the fact that we had lost very precious time together. Despite this, and other issues (broken bathroom door lock that was reported and not fixed, oven that did not get warm, only enough seating on the balcony for 4 in a room designed for 6, no towels by the pool and no water in the gym!), we were offered a 10% discount and told that they would not charge us for the extra room that we had to stay in because of their error. Obviously, staying in a separate room is not ‘compensation’ for your error; this only kept us away from our family and meant we had to travel back and forward through the hotel in our pyjamas in order to get the family time we had so much wanted and needed. We tried to explain to the Manager that no compensation at this point could ever make up for precious time we had lost together (two nights out of 14 after three years and five cancelled flights and absolute heartache), but I just don’t think this was understood. We already had another night booked at the Crystalbrook Vincent in Brisbane for this coming Saturday, but this experience has tarnished our feelings towards the hotel chain. Overall this has been beyond disappointing and a little heartbreaking of precise time that we’ll never get back together.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Owner at Crystalbrook Bailey
Responded 7 Aug 2022
Hi Rob, I am sorry we did not meet expectations during your stay. As mentioned on the night of arrival a rollaway bed is accessible in room for bedding so you could all be together. The only other solution was another room, which did provide and at the time everyone was in happy with this solution. We did want you to enjoy your stay as it has been a less than favorable start, so called you mobile and left a message after your first night. Thank you for making me aware of other issues in room. As part of our sustainable story we offer glass bottles in the room for you to fill at our water station locations. There is one outside the gym on level one. I understand current situations around the world are testing us all currently and did not want to add to this for you. My sincere apologies,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Courtney J wrote a review Jul 2022
2 contributions
I stayed here for a business trip and the room is beautiful and clean. The bed is comfortable and hotel is central to restaurants and the esplanade. However, from the first night, I awoke with severe issues breathing and congested sinus. I got progressively worse over the 3 nights - with the sickness getting better throughout the day until I returned at night. The only relief I got at night was to turn off the aircon. My symptoms were in line with breathing in mould so I can only speculate that the aircon was mouldy? I was sick for a week afterwards. Mould may not be the case but it seems most likely. Lovely, beautiful hotel with great staff but unfortunate to have made me so sick.
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Owner at Crystalbrook Bailey
Responded 31 Jul 2022
Hi Courtney, This concerns me you have gained sickness from staying in the hotel. We have a very clear and concise cleaning program for our ducted air throughout the hotel. I could advise on medical situations and hope you are feeling better
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RubyRou wrote a review Jul 2022
Mt Eliza, Australia66 contributions50 helpful votes
Stayed here for a work conference. The room was just as looks on website - clean, fresh... No smells as described in previous reviews. Nespresso machine for morning coffee. Housekeeping daily if wanted or a $10 credit on food and beverages bill if choose no housekeeping. One block back from water front. Only issue is that pool is in shade in the afternoons so wasn't warm or appealing at this time of year. We went to the Crysallbrook Riley for a swim and lie in the sun. Would probably stay at the Riley next time as across from water and better pool, but the Bailey was perfect for conference and location as well. Both about same price.
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Date of stay: July 2022
Rooms
Location
Service
Trip type: Travelled on business
Room Tip: Ask for an upper room - and see if can book with a sea view (even if only partial)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Owner at Crystalbrook Bailey
Responded 31 Jul 2022
Thanks Ruby for the insight to your stay- winter sun is so very different and our winter is short and you will be searching for cool water and shade very soon...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
hoot1954 wrote a review Jul 2022
Kuala Lumpur, Malaysia208 contributions151 helpful votes
This is way overpriced for the room and the service. Actually there really isn't any service once you check in. No information given on the hotel like if breakfast and food is available. Is there a pool. We stayed a very long week. The device in the room had the wrong name for half the stay (not consecutive so no idea). Housekeeping checked up on several days as they said they had been advised the room should be vacant. I know the world is short staffed but simple procedures in place stop stuff ups. We also looked to have dinner on the 3rd floor. Arrived in the lift and met another couple leaving. There was no one else there and the DJ?? was playing music so loud we couldn't even hear each other. That was at least 4 people who didn't dine. Also one night tried to cut through the downstairs restaurant to reception as it was a bit windy and was told no way. Must walk around.
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Date of stay: July 2022
Rooms
Cleanliness
Service
Room Tip: Higher room a better view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Owner at Crystalbrook Bailey
Responded 31 Jul 2022
HI Hoot1954- Its seems we did not fit your requirements for a city hotel. Its seems our service was not to the level you would expect. I am sorry we did not leave a lasting memory for you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$160 - US$271 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
255
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Frequently Asked Questions about Crystalbrook Bailey
Which popular attractions are close to Crystalbrook Bailey?
Nearby attractions include Cairns Aquarium (0.3 km), Esplanade Boardwalk (0.1 km), and Cairns Museum (0.3 km).
What are some of the property amenities at Crystalbrook Bailey?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crystalbrook Bailey?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Crystalbrook Bailey?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Crystalbrook Bailey?
Yes, parking is available to guests.
What are some restaurants close to Crystalbrook Bailey?
Conveniently located restaurants include Cruze Coffee, Snoogies, and Gelocchio.
Are there opportunities to exercise at Crystalbrook Bailey?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Crystalbrook Bailey located near the city centre?
Yes, it is 0.3 km away from the centre of Cairns.
Are any cleaning services offered at Crystalbrook Bailey?
Yes, dry cleaning and laundry service are offered to guests.
Does Crystalbrook Bailey offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Crystalbrook Bailey?
The staff speaks multiple languages, including English, Spanish, Chinese, and Japanese.