Situated on the Esplanade it is a great location, really short walk to eateries - a good thing. Overall the place is dated, it needs a thorough make over, staff in the main we good, some better than others as usual, however, the Team Leader ( a man ) did say to a customer after she requested 2 cocktails for herself and travelling partner "I would really prefer not too, I am by myself and can't spare the time" - her look was one of amazement. Ummm, that's your job, and you are the Team Leader, perhaps you might want to lead? It wasn't that busy anyway..... The main part of the room was OK, reasonably clean and tidy, had a good nights sleep on a pretty comfortable bed, we overlooked the bay which was quite nice. The bathroom though. Small and in desperate need of updating, an over bath shower, whilst okay for us may be problematic for guests with mobility issues. The biggest problem was mold, no shortage of that! Totally unacceptable - we've stayed in a range of 3-5 star hotels across SE Asia and we have never seen anything that bad. There was no proper ventilation. Breakfast average, a buffet style, nothing special though. Plenty of places to stay near the Esplanade in Cairns, do your research, we chose it as it was a Luxury Escapes package, nothing luxury about it at all (a bit disappointed with LE for putting it up) this place wasn't that cheap and we expected more given past travelling experience.…
Nice location with close proximity to the Esplanade, restaurants, museums and night market. Walking distance to the marina to jump off for GBR tours. We Stayed five nights and the hotel and the room just felt like BLAH. Overall an OK place to crash, but really felt like old hotel. I loved Cairns but wouldn’t look forward to staying at this double tree again.
Excellent hotel my be a little older but our view is beautiful and the staff amazing we are enjoying our short holiday , breakfast great a big selection, pool and spa great , great location . thank you for our stay very close to restaurants o the board walk .
We have had a great holiday, everything has gone smoothly (check in left a little bit to be desired). Room of good size, great views of waterfront and range's in the background. Quality breakfast provided including western and Asian cuisine. Great watering hole at front of hotel overlooking Cairns waters
We booked through travel provider and liked the little extras The pool is smallish but adequate Staffing was clearly affecting ability to proceed service but staff despite being under the pump always tried to do their best Breakfast needs to be rectified extra toaster would help some congestion in buffet style rush Overall we have a great stay and I would recommend this hotel
booked though jetstar told to confrim rooms with hotel emailed 1 month in advance no reply phoned reception day before told 2 rooms together [ all is good] no. arrive a hotel to find 1 room on 4 floor 1 on fifth cannot unpack changing room next day not good. save environment have your room cleaned ever 2nd day and have 2 free drinks on those days good idea but then cannot get rooms cleaned at all with consistent phone calls most of the time told cleaning staff gone home must wait untill next day still need to phone to have done.other couple we travel with both smokers told smoke free hotel at reception no smoking on balcony not told about designated smoking area found for them self . management basil faulty type bad.rarely anyone at pool bar/vine bar to serve,tour desk open 2 hours 8 till 10 great help that is,promotional photos of big pool rubbish is only very small,breakfast same every day but good food ,breakfast staff good. breakfast manger not, toaster, only cook 1 side at a time many complaints from guests nothing done,broken lids on food warmers,salt/pepper shakers on some tables small packets on others[to lazy to walk up to reject shop and buy some about $4 a pair]no tea spoons only icy pole sticks must be 3rd world hotel,vine bar meals to share comes in 1 bowel no plates get your on cutlery or use your fingers,tile paths not been cleaned for a long long time broken tiles. place is just poorly kept and poorly managed , i could go on,think you got the general idea so if you want a good hassle free accommodation go some where else…
From the cookie to the efficient checkin and out, it was an easy and comfortable stay. Much to appreciate incl location, price and service. Hotel in good condition, helpful throughout the stay. Pleasant
For Hilton group hotels, although there's 2 in the area, this was the only property with a reasonable price for room to accommodate 3 adults for 3 nights. [I did walk by the Hilton Resort which is closer to the habour/yacht area, it did not look too appealing at least from the exterior as the building did look rather dated - like the Shangri-La next to it]. In the end I made the right choice for the price-quality I received. Location The property is located about 10-15 mins drive from the airport and about 10 mins walk to the downtown area. Cairns itself it's not too big excluding the suburbs - making lots of touristic attractions and activities from this property all walkable. The hotel is situated sea front, and just across the street is the start of the seafront promenade and lots of shops and F&B outlets close by. The nightmarket is situated about 5 mins walk from the property. There's ample street parking around the hotel and I was also offered complimentary parking as an Elite member, which was a nice touch. Check In I arrived at the property around 5 pm, where I luckily just missed the chaos of a tour group which arrived before me. I was called forward immediately by the Duty Manager that afternoon. Although there was no upgrade given (I guess due to the specific room I had) - I was given a room with a partial view of the sea and on the highest floor (without a balcony). I was also given a run down of the amenities and facilities of the property - which seemed to be just coming out from all the different restrictions related to the pandemic. I was also informed of in my opinion quite a generous breakfast offering. Outside of that, I was provided the usual Doubletree choc cookie (seems the hotel is proud of this cookie as they had a large cookie as a wall decoration) The whole check-in process was efficient and friend, with a feeling of being warmly welcome to the property and not seen as just another guest a small gesture but a big impact. Therefore a very good initial feeling of the property. Room The hotel seems to have 2 different locations for the lifts, one situated within the check-in/main building area and the other is outside of the main building in one of the connecting bridges between the 2 (round) shaped buildings. It was clear that the building is on the older side - and this was also reflected of the room - it did seem it was partially refurbished, however, still some obvious indication of the age of the building (late 80's/90's style). The room size was ok - with two double beds in the room, the real estate of the room was clearly fully used up. Other than that, the furnishing was in good state and functional - with a long table, a desk chair and a small sitting area (for one). There was coffee/tea making facilities and an (empty) minibar. There were 4-5 bottles of water provided (the usual Mount Franklin brand). View of the room was partially towards the waterfront area and the other half towards the hotel next. Other than that, the blackout curtains was good - especially since the sun does rise quite early. Sleep quality was good - with close to no interior/exterior noise disturbance. The climate control worked well - just slightly on the noisier side even on low fan speed, but it's expected for this older building. Internet speed was in general sufficient and stable - throughout the property. The TV as expected was on the older (and smaller side). The channel select was in general mainly Australian local channels with a few international options. The bathroom was on the smaller side and it's also one of the most obvious part of the room which showed the age of the property. There was a bathtub which functioned as the shower area with a fixed glass separation. The toiletries were the usual crabtree and evelyn. With this type of shower area, the floor as expected did get wet. The shower pressure and temperature control was sufficient. Breakfast Breakfast is served in the main restaurant of the property - it starts from 0630 during the workweek, which is good especially for those joining the tours out to the reef which usually starts from 0800. On the first 2 days, the hostess was efficient in processing of the guests (who is eligible and who not), however on the last day, with another hostess, it was quite a mess - as it seems she did not have the correct breakfast list or she was just not organized, as she needed to call the front desk after every 1-2 guests which caused a line to build up even that early in the morning. Outside of that, there was a good offering and selection for both hot and cold dishes. There was a small area which seems to be (for the 3 breakfast I had) catered specifically for the Indian clientele, which did not seem to change from day to day, as it seems to be more or less the same options. There was also a fresh juicer which guests can make their own fresh juice/smoothie. And as like most of the Doubletree's in Australia (based on other Doubletrees) - specialized coffee was not complimentary but requires additional payment. (it was at least Barista made and not from a coffee machine). As for eggs, I am not sure if there was any made to order option, as I was not informed about that and the breakfast team were always quite busy. Used plates and glasses were removed efficiently. All in all, the breakfast offering was sufficient for a Doubletree and quality was ok. Pool The hotel has smallish pool at the back of the hotel - with the water temperature at least for me on the colder side. It was a mix of being busy and quiet on different times of the day. There was a hot tub - which seems to be quite busy most of the time. Also in the pool area, it was showing the age of the hotel - although it was still functional, but not the most luxurious (or in current age and time, instagrammable place). One of good thing is that the hotel has an happy hour every day from 4-6 pm every day which is also valid at the pool bar. There is no service at the pool bar, however there's a small counter where orders are taken. Towels are freely available for use. Service Service from the different associates and housekeep was very good and friendly. All the different associates met and which I interreacted with were helpful and always warm. Overall All in all, I would say despite the property being on the older side, this is a very solid property at least from price-quality point of view. Recognition of elites was good in my opinion. Only complain like all the other Hilton properties in Australia is again the additional charge for using credit card for payment - when there's no options for guests (because they have all gone cashless). I would recommend this property for those looking for something decent, not too flashy/expecting luxury and clean when in Cairns.…
Hilton Cairns is incredibly tired, outdated and in need of a revamp. I could have overlooked this but I could not overlook the bathroom. The configuration makes it hard to move and access the shower, once you manage to manoeuvre around the toilet, step up into the old bath for a shower, this is where it gets interesting. Not sure what all the discolouration in the base of the shower is, dirt or just old, but the bottom of the bath is so unstable, it wobbles and sinks underfoot, a total safety hazard. It's only a matter of time before someone falls due to the instability, or their foot goes right through the bottom of the bath. I did mention this to management when during my stay, no help at all, the manager could not have been less interested.
well located, with good eating places within walking distance. hotel it self is looking a bit tired. breakfast staff run off there feet but always had a smile on the dial and were approachable and helpful. cold pressed juicer included with breakfast but cappuccinos at an extra cost. we got a complimentary grazing platter on arrival and a bottle of house wine which was nice, but a tad oily for our taste. plus with having a nut allergy some of what was on offer was substituted. pool small but functional. and if you choose to not have your room made up you are given a voucher that you can redeemed at the vine for exchange beer/wine or soft drink. good incentive to help the environmental. overall good stay