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DoubleTree by Hilton Hotel Cairns

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#12 of 68 Hotels in Cairns
Certificate of Excellence
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1,856 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Cairns
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Showing 1,693: English reviews
2 reviews
Reviewed 8 September 2015 via mobile

Our stay was just fabulous!!! The staff were so attentive. They couldn't do enough. From reception to bar staff, breakfast staff (breakfast was fantastic) and housekeeping- they ensured our stay was memorable. To top it off - a bottle of bubbly and a fruit platter was delivered to our room by surprise as it was our anniversary. Room was serviced... More 

Helpful?
Thank Lisa D
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Lisa D, Thank you for taking the time to write about your recent stay at DoubleTree by Hilton Cairns. Wonderful to hear you had a fabulous anniversary with us, we like to do what we can to make your stay extra special. We are committed to maintaining high standards of service to ensure our guests have a rewarding stay.... More 

Mornington, Australia
Level Contributor
136 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 6 September 2015

Great welcome with a hot cookie and the receptionist was very pleasant. Nice hotel, nice room, convenient location. Breakfast had to be booked in advance or you get charged more (strange..!.) but breakfast was quite good. A major down fall of this hotel which has left a sour taste was the 'after sales'!! I left my reading glasses in the... More 

Helpful?
Thank 2muchfinefoodandwine
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear 2muchfinefoodandwine, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with how your postage refund was process. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. Glad to hear you had... More 

United Kingdom
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 September 2015

Only stayed one night at the hotel and didn't use any facilities so can't offer a full in depth review. I stayed here as I required quiet and comfort after 32 hours of flying, I started a tour of Australia early the next morning and so I needed somewhere I could get my head down and recover in as little... More 

Helpful?
Thank mctrip00000
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear mctrip00000, Thank you for choosing to stay at DoubleTree by Hilton Cairns. Great to hear you had a comfortable and relaxing stay with us while you were recovering from your previous travels. You can always count on us for that. We appreciate your feedback in regards to the maintenance of the hotel building. I've passed your constructive feedback on... More 

Brisbane, Australia
Level Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 September 2015 via mobile

Stayed 2 nights for work and whilst the basics were there I think the hotel is a bit past it's best. Being woken in the middle of the night by a fire alarm then loud PA announcements is not the hotel's fault of course but doesn't add to your enjoyment when you have a big work day ahead. The bathroom... More 

Helpful?
Thank Foodie1724
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Foodie1724, Thank you for taking the time to write about your recent stay at DoubleTree by Hilton Cairns. Sorry to hear you had a disappointing stay with us because of the air conditioning. Your comments will passed onto the engineering team to action and enhance the guest experience. If you ever have any issues or request during your stays... More 

Riverview, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 September 2015

Great place to stay while in Cairns. Little bit off city center but the hotel provides a minibus to the city center every hour.Staff is very helpful with information and advice. Room was clean and comfortable.

Helpful?
Thank Lyusya60
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Lyusya60, Thank you for taking the time to write about your recent experience at DoubleTree by Hilton Cairns. We appreciate your recommendations for the hotel and great to hear you had an enjoyable stay with us along with our warm and caring service. We are committed to maintaining high standards of service to ensure our guests have a rewarding... More 

San Francisco, California
Level Contributor
115 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 4 September 2015

Stayed in the hotel for 3 nights. Upon arrival we did not get a usual Hilton Gold upgrade - the receptionist told us that the hotel is fully booked. You can tell when a hotel is fully booked - there are people everywhere, there are lines for the reception, there is a line for breakfast, etc. etc. None of that... More 

Helpful?
Thank rtw123
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear rtw123, Thank you for taking the time to share your experience about your recent stay at our hotel. As a Gold HHonors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy with our service. Our Executive Team is reviewing your comments to ensure they are used to improve... More 

Brisbane Region, Australia
2 reviews
Reviewed 1 September 2015 via mobile

Spent 4 nights at the Double Tree from 27th to 31st August. Reception staff very helpful. Standard room with double Queens bed was more than satisfactory with a partial view of the sea. Breakfast was good, with ample choices to suit must tastes. Would recommend the hotel to others. Room price reasonable. Although we only ate once in the restaurant... More 

Helpful?
Thank Dave G
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Dave G, Thank you for taking the time to write about your recent stay at DoubleTree by Hilton Cairns. Great to hear you had an enjoyable long weekend with us along with our central location. One of the many reasons guests love staying with us. We often receive positive comments on our buffet breakfast because of our quality and... More 

Christchurch, New Zealand
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 September 2015

I stayed at this hotel for 8 nights recently and was very impressed. Its not a 5 star hotel but does everything well. As other reviewers have said the service is excellent. Elise on check in and out was very helpful and nothing was a problem. The housekeeping was efficient. The breakfast service was friendly and the breakfast was delicious.... More 

Helpful?
Thank Jane S
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Jane S, Thank you for taking the time to write a review via TripAdvisor. Pleased to hear you had an enjoyable stay with us along with our helpful and friendly service. I will make a special mention to Elise, the bar staff and housekeeping team for their exceptional service to you. Our location is one of the many reasons... More 

1 review
Reviewed 1 September 2015 via mobile

Such an amazing time and experience at this hotel amazing friendly staff shout out to Donna and Duane. so close to everything . Awesome rooms great food great cocktails ! Truly a one of experience that wouldn't have been anywhere near as good if it wasn't for the staff and the people of cairns. Thanks so much

Helpful?
Thank Paris D
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Paris D, Thank you for choosing to stay at DoubleTree by Hilton Cairns. Wonderful to hear you had an enjoyable stay because of our warm and caring service. We encourage all of our team members to be themselves and engage with our guests genuinely. We are committed to maintaining high standards of service to ensure our guests have a... More 

New York City, New York
1 review
Reviewed 1 September 2015 via mobile

Everything about this hotel was great. The hotel is located right on the esplanade. So it is in perfect walking distance of everything the town has to offer. The staff are friends courteous and hard working. I would like to especially thank Sue at the tour desk. She set up all my dive trips on boats that were perfect for... More 

Helpful?
Thank dharrier
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear dharrier, Thank you for taking the time to write about your recent experience at DoubleTree by Hilton Cairns. Great to hear you had a perfect stay with us along with our warm and caring service. We will pass on your wonderful positive comments to Sue, she will be so thrilled to hear your comments. She is a real asset... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Cairns

Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $149 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Reservation Options:
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn
DoubleTree By Hilton Hotel Cairns Queensland
Hotel Style:
#6 Business Hotel in Cairns
#9 Family Hotel in Cairns
#10 Luxury Hotel in Cairns
#11 Romantic Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Cairns staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Cairns staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are larger”
 of 5 bubbles 5aural, 29 Nov 2016 | Read review
“Level 6 is dedicated to Hilton Honors members avoid 702”
  • King delux with water views - 624
  • King delux with water views - 624
  • King delux with water views - 624
  • King delux with water views - 624
  • King delux with water views - 624
  • King delux with water views - 624
  • King delux with water views - 624
  • King delux with water views - 624
 of 5 bubbles Toddys91, 27 Nov 2016 | Read review
“Level 7 is amazing - especially with the ocean views”
 of 5 bubbles sydb0y, 20 Nov 2016 | Read review
“Sea view rooms are the best”
 of 5 bubbles hannaha557, 8 Nov 2016 | Read review
“RSL just around the corner for cheap but nutritious food. Look for the Baramundi in the pond (Huge but you need to concentrate)”
  • Sea Explanade in front of gardens
  • Great room/comfy bed
 of 5 bubbles N4531KMianm, 4 Nov 2016 | Read review
5 of 5
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