We had a lovely stay at the Pacific Hotel. The hotel was conveniently located near the esplanade, cafes and restaurants. The rooms were clean and comfortable with fabulous views (from the ninth floor). The staff were friendly and accomodating staff.
Very impressed and pleasantly surprised with the Pacific hotel. We had a tropical luxe premium room and it was stunning. The room was huge with a massive bathroom and high ceilings. The Lobby and pool areas were beautiful. The location is excellent with a short walk to the Marina and beautiful esplanade. Overall great value for money and we felt very spoilt.
I have stayed over many years and it is a great hotel but getting tired. I stay for the convenient location, view and generous room size. Hopefully the rooms will soon be freshened up because it is becoming expensive for what to get.
We started off in Cairns for a three week holiday staying here for our first few nights. The room was very nicely air conditioned, the shower and bath were excellent, the pool was a nice feature on the third floor for a gentle swim before hitting the town and the staff were helpful whenever we needed them. A place that's only 15 minutes by car from the airport so it's not overly far to travel to when you first arrive.
We booked this hotel based on the excellent location - we were easily able to walk around the Cairns CBD. The room was beautifully decorated (a Tropical Luxe room). Arriving with several suitcases, a baby and a pram, we were advised our room was on the third floor, which resulted in us having to walk down several flights of stairs with all our bags. When we were heading out, I mentioned this to the staff member concerned and he was not interested in taking this feedback at all - however, the other staff member was very friendly and apologised for this. Upon arriving in our room, which was absolutely spotless, we noticed the TV did not switch on and there was only one towel provided. These things were dealt with straight away and we really enjoyed our stay. We went to have breakfast at the restaurant downstairs - there is a good variety of food that you would expect for a $25 buffet breakfast. The staff member advised the charge would be added to our room but did not assist us any further, I was unable to find anyone to help us with a high chair for our baby, so we ended up going back and asking her for help. The pool was lovely and there was also plenty of seating in the pool area in the shade. Parking is also easy and secure. We really enjoyed our stay. While the service is not at the level of other hotels in the area, the issues we had were only small and we would stay here again.…
Good average hotel. Very essential concierge service. No one at the door to help you out at arrival if you have big bags at the entrance. Great location. Cheap quality fornitures in the room. They offer a tv set with netflix on the remote....but the netflix app is not even donwloaded on tv and not downloadable. I like to know if the hotel assigns me a room with communicating door BEFORE i enter my assigned room, just as a matter of fact that you hear all neighbour's chats from the communicating room during their stay. Privacy is definitely less guaranteed. We were lucky not to have had noisy neighbors, but had to clearly listen to all their discussion one of the 2 mornings of our stay. That's because communicating doors never offer acoustic privacy. A very good hotel doesn't do that.…
Wonderful hotel and facilities. Would definitely stay there again. Rooms very spacious and well thought out. Bathroom gorgeous. Helpful staff and good location to great restaurants. Hopefully we will be back soon. Would book this hotel again.
Pacific Hotel in Cairns for us was a great experience. The room was clean, spacious and had a terrific view of the surrounding city and sea. The single beds were true single so not ideal for a taller or larger person but we opted for singles as a large double is also not roomy. The breakfast is generous and reasonably priced as was the hotel in general. My only suggestion is to provide more staff for check in as that was a bit chaotic through no fault of the staff who were all really helpful but simply there were not enough to handle the quantity of guests consistently arriving and we stayed mid week. They needed help. Overall we really enjoyed our stay and the location is perfect for city sight seeing. Terrific hotel. Thank you. Louise.
Location, staff, room and bed all great. Pity about the noise. EVERY night outside noise (especially from unnecessarily loud music from bicycle with passengers circling constantly), general street noise and closing doors didn't allow for a good sleep. We realize property is older but soundproofing certainly needs to be looked at. Buffet breakfast ok for $25 head but nothing special.
We’ll maintained and friendly establishment Obviously an older hotel but has been fully refurbished internally. needs same to be done to exterior and pool area Balcony need a table breakfast ok but not exceptional. Location is fantastic and generally good value for money