We booked a water view room, which was worth it to have the view overlooking palm trees, Trinity Inlet and green hills. Room was comfortable and hotel was a short walk to where we wanted to go in Cairns city centre. In the hotel itself we enjoyed the buffet breakfast and drinks at the bar (which both had the same great view).
We would definitely stay at this hotel again if ever we visit Cairns. We were very impressed with the room, access to the marina, excellent well priced restaurant, as well as complimentary extras. We have stayed at many 5 star hotels in Asia and Australia and this hotel compares very favorably.
We arrived a few nights ago after a long day travelling from Sydney to get to a room where the air con did not work so after unpacking and feeling exhausted had to repack and change rooms. Breakfast has been ok but you have to come early or lot of food is finished and doesn’t get refilled. Pool area has wet leaking floors in many spots and slippery floor feels like a major accident waiting to happen. Room service food arrives cold or Luke warm and our hot chips now arrived half cooked. Disappointing stay unfortunately and not likely to come back again. Also found it strange there’s nobody to help you with your luggage when you arrive. Some of the basics I would expect from this brand of hotel very lacking here in Cairns. Hope management take this feedback and look for how to improve the overall guest experience.…
From my original booking request thru to check-out, SERVICE was superb. Every member of staff we came across treated us beyond expectations! We have been long term visitors to Hilton Cairns and it never disappoints. This stay saw the rooms refurbished beautifully! But it is the service you receive as a guest which impressed us the most. Thank you sincerely!
Can not praise this hotel or staff enough. Got in early (12pm), that was no issue, greeted with friendly staff who checked and had the room ready, with a complimentary bottle of Bubbly. Room overlooking Trinity inlet was incredible. Nice facilities, amazing views. Upgrade to Executive Lounge definitely worth it, and the personal service by staff top shelf. Food was 10/10, Pool Bar and Mondo's on the Waterfront are must dos. Mondo's is beautiful location and amazing food, with fresh, quality seafood and really interesting, varied menu. Best hotel stay we have had, will definitely return.
Moth eaten curtains which let the sun in every morning at 7 am not acceptable. Items not restocked in bathroom or tea and coffee. No help at front desk for needing a doctor. Booked this luxury package on line and given room 430 which was old and smelly and unrenovated as advertised on booking sites. Not a friendly atmosphere Tired old hotel. Relying on the Hilton name.
We have stayed here many times but this will be the last! We asked for a quiet room with no interconnecting door & expected a king bed as per all our other visits. Instead we got the opposite! Twin beds, interconnecting door & loud music from the moment we checked in! Went down to front desk but they said they are fully booked so bad luck! Their attitude was disgusting considering we are repeat customers from Interstate!
Spent 3 days at the Hilton on a recent trip to Cairns. The venue was very welcoming with plenty to offer. The breakfast was excellent with plenty of variety as was the Mondo Restaurant; ate there on 3 occasions. The bar offered a nice respite opportunity prior to having dinner. a great place to stay.
We stayed at the Hilton in August. We had a great stay. Our room was lovely on the 9th floor. We had executive lounge access. Big call out to Alicia (young Scottish girl). Her service in the executive lounge was exceptional as was the other young girl working there from South America and I'm very sorry I can't remember her name. We had breakfast in the executive lounge because the bigger breakfast downstairs was very busy. There was a lot to choose from at both places. The lady serving the breakfast in the executive lounge was also great. My only criticism would be that there could be more variety in the executive lounge. but what we got was good. The lady playing the harp on the Saturday night was a big surprise and it was lovely. We did come across people who were training and not as fast but its just like everywhere after COVID there are new staff learning. I read a review from someone complaining about the weather. I have to say thats not the fault of the hotel. We absolutely loved the hotel and would definitely come back tomorrow if we could.…
We stayed for 10 nights and were very disappointed in the hotel. It was very windy and quite rainy during most of our stay which meant that it was very unpleasant where the only food or drink that has available during the day was at the Pool Bar in gale conditions. A dinner Reservation was cancelled without Telling us and our room was not serviced at all yesterday.