Hilton Cairns

2,878 reviews

#19 of 66 Hotels in Cairns

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34 Esplanade, Cairns, Queensland 4870 Australia

COVID-19 update: See the added health and safety measures this property is taking.Read more

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Guests1 room, 2 adults, 0 children

US$112

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Travel safe during COVID-19

What you can expect during your stay

All linens sanitized in high-temperature wash
Face masks required for staff in public areas
Floors marked for social distancing
Hand sanitizer available to guests & staff
Paid stay-at-home policy for staff with symptoms
Regularly sanitized high-traffic areas

Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

4.0

Very good

2,878 reviews

#19 of 66 hotels in Cairns

Location

Cleanliness

Service

Value

Travellers' Choice

Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, al fresco dining at the award-winning Mondo on the waterfront, or discover authentic italian flavours at Simply Italian. Experience modern, tropical, paradise today!

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Property amenities

Paid private parking nearby

Free internet

Pool

Fitness Centre with Gym / Workout Room

Bar / lounge

Business Centre with Internet Access

Conference facilities

Spa

Car park

Wifi

Paid wifi

Hot bath

Pool / beach towels

Pool with view

Outdoor pool

Restaurant

Breakfast buffet

Breakfast in the room

Complimentary instant cofffee

Kid-friendly buffet

Kids' meals

Banquet room

Meeting rooms

Baggage storage

Concierge

Non-smoking hotel

Outdoor furniture

24-hour front desk

Dry cleaning

Laundry service

Ironing service

Room features

Air conditioning

Housekeeping

Private balcony

Room service

Minibar

Refrigerator

Flatscreen TV

On-demand films

Safe

Iron

Room types

Ocean view

Non-smoking rooms

Suites

Family rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Great View

Marina View

Languages Spoken

English, Japanese

2,878Reviews41Q+A100Room tips

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Linyep wrote a review 13 Jan

Brisbane, Australia96 contributions16 helpful votes

3.5 stars

Firstly the staff were excellent. Very friendly and helpful. Room was clean, the breakfast tasty and my curry in room dining was also yummy and delivered promptly. The bed comfy with had quality linen. Towels plush. However, I can’t rate it four stars as the hotel def needs updating. The carpets were very flat although clean and the outside of the building needs a massive revamp. Our balcony garden had one live plant and that was a 30cm high weed which I pulled out for them. There were dead roots and nothing else living on our balcony. I could see similar garden conditions along the level left and right . I get painting a massive building is expensive but gardening ??? Hire someone to weed and replant some small hedging plants . It really pulled the look of the balcony down which you pay extra money for to stay in. The pool area was lovely but the hot tub had a ‘bath ring’ needing a good scrub . Yes the bar wasn’t open but I did see a waiter who delivered drinks if you rang from a bar phone and it is Covid so people need to be more understanding about not having a fully open bar... ( as mentioned in previous reviews) . We had a lovely time due to the staff being so friendly but it’s def not four star appearance wise any more . Hilton should do better.…

Date of stay: January 2021Trip type: Travelled with family

Helpful

Nat McAsey wrote a review Dec 2020

Melbourne, Victoria, Australia318 contributions86 helpful votes

Room for Improvement but better than the negative reviews!

We arrived and were really pleased to have been upgraded to a sea view room (thank you!), which is beautiful, well equipped and a very good size. Our air con was quiet and worked well with no issues and the bed was comfortable. Location was perfect, I actually prefer this location than those in the City Centre. You have the Marina right at your doorstep as well as amazing restaurants. Spectacular, East facing views of the mountains and sea. Good block outs so the sunrise doesn’t wake you. However, really basic stuff let down the stay for us. Firstly, breakfast. $38 per adult for buffet breakfast where they had literally two people having to serve your breakfast to you. It was about a 15 min wait. My suggestion here: Hire. More. Staff. OR place a large spoon on everyone’s table and let them self serve without sharing the utensils! I didn’t bother getting up for a second plate of food, I am not lining up within a 5 star hotel for food. You couldn’t even get a piece of bread without queueing up. We went elsewhere after that first day and suggest you do the same. Next, pool bar closed. Called and ordered a couple of beers, extra $5 tray service to bring it out to the pool (note the pool bar should have been open according to its sign). Movies. $16 a movie or $38 for 24 hours worth of movies. Are you kidding me? We are paying nearly $300 a night and you can’t even provide a MOVIE or free to air TV like the news..? Room service. 1.5 hour wait for room service (just wanted dessert). Called the second night, sorry no creme brûlée and no ingredients to make a Pina Colada. Again, basic, basic stuff guys that could make you live up to your Hilton name, but these small things really do impact a customers experience. I’d still recommend, but do suggest the manager takes some of this onboard. We understand covid restrictions are tough but the breakfast thing really annoyed me. You need more staff or you need to come up with an alternative to just two people serving your 200 odd rooms breakfast. …

Date of stay: December 2020Trip type: Travelled as a couple

2 Helpful votes

Helpful

Lucy J R wrote a review Dec 2020

1 contribution4 helpful votes

Lacklustre honeymoon

I’m not even sure where to begin. This place definitely isn’t worth the price it costs per night. We came here on a belated honeymoon (cheers covid). Had high hopes for the Hilton but have been left feeling disappointed. From the suspicious black mould in the bathroom, to nobody ever answering the phones for room service... my husband had to call 5-6 times over the span of an hour before anyone picked up. Most disappointing is the pool area. It has the potential to be great, but the bar by the pool has limited opening hours and ghost staff. We waited 35 minutes to be served a poor quality cocktail. Bartender was completely unenthused and just did not care that people were lined up waiting. She kept disappearing for 5mins at a time without telling us so we all just stood waiting at an empty bar. Was greeted with a “what do you want?”... Not really the service you expect from somewhere with a reputation like the Hilton. The pool area is unsupervised, which is fine, except for all the guests using glass and drinking from the one bottles in the pool. Doesn’t feel safe at all. I used to work at the bar in the Hilton Sydney so I am very aware of where the standards should be, and have been through all the Hilton customer service training, and this just doesn’t meet the mark at all. Feels like a standard low quality family hotel…

Date of stay: December 2020Trip type: Travelled as a couple

4 Helpful votes

Helpful

Pearl Poulter wrote a review Dec 2020

Darwin, Australia44 contributions57 helpful votes

Great location and unforgettable room.

We are here at the moment and have been changed to suite for a night from spa double bed room. We currently are Hilton diamond tier, the benefits from Diamond tier are definitely the main reason why we chose this hotel, plus the 30% off promotion back in October also because of the American Express card holder deal. The room rate was cheap as chips for a Xmas holiday. I was really disappointed after check-in, there’s always a line-up from reception, we understood it’s peak season but the whole town is not busy as usual now. Due to COVID, we have to line up for a piece of bread because we are not allow to grab it ourselves, it must be served by hotel staff, unfortunately, they are really short of hand so you wait for 10mins for a piece of bread when you don’t even need it toasted. First when we checked-in, there was no door man or concierge, we needed help with all our bags as husband had hurt his foot and cant walk properly. There was no one to help or willing to help. Our first room was in a SPA double bed room, the bed is pretty warn and sinks-in. We have been around most Hilton’s within Australia and some in Asia, that was the worst bed I ever slept. The SPA is a standard size bathtub, which is dated and we wouldn’t wanna use it at all. Ants are everywhere on the balcony. We came from Darwin where it is also tropical but we do maintain our house and this place needs a full pest control. We upgraded to King SPA suite for one night. The SPA tub is the same and the bathroom floor is mouldy. The balcony is clean in 9th floor. When I turned the air-con temperature down there was black dust blow out on the bed. Seriously I cant be bothered to talk to hotel for the cleanliness regarding these issue’s now. Its a shame, due to COVID the hotel has cut costs down so they are short of people to keep all the services up to standard. Most of the hotel staff are lovely apart from the front desk as they have to deal with that many issue’s day after day. The bar staff were exceptional regardless. Cheers for Diamond tier. Honestly we got a very good price to stay in Hilton Cairns as cheap as a motel price. But surely I got what I paid for. …

Date of stay: December 2020Trip type: Travelled with family

1 Helpful vote

Helpful

vitorborg wrote a review Dec 2020

Sydney, Australia60 contributions60 helpful votes

Excellent Hilton with proper acknowledgment of Hilton Honours status

We stayed at the property last week with wife and baby and had a lovely time from the phone reservation right through to check-out. The hotel was accommodating of our early check-in request and we received an upgrade to the Executive Floor and a chocolate bar as a welcome gift. There was genuine effort from Hilton in resuming the perks of Hilton Honours, such as free breakfast and evening canapes, with the former available through Cafe Sunrise as either a buffet (chef-assisted, rather than self-service) or a la carte options, as well as a make shift Executive Lounge with table-served canapes and drinks down in the Gin Social bar in the lobby.

Date of stay: December 2020

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