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Hilton Cairns

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#7 of 64 Hotels in Cairns
Certificate of Excellence
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Hilton Cairns
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2,136 Reviews from our TripAdvisor Community

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Showing 1,913: English reviews
Uralla, Australia
Reviewed 28 June 2015

Our week here was most enjoyable.Lovely water views from our balcony,attentive staff,well maintained room,attractive pool area(water very cold!) and very good executive club.Being so close to the wharves for the water activities is a major plus as is being so close to a whole range of restaurants.

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Helpful?
Thank 10Raindrops
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for your review following your recent stay at Hilton Cairns. I was delighted to read that you enjoyed your stay with us. I also thank you for your favourable feedback regarding our attentive staff. I was so pleased to see you took full advantage of the executive lounge, our location and enjoyed the room and associated...

California
Reviewed 27 June 2015 via mobile

The employees of the Hilton Cairns were all very friendly. The rooms were nice and I enjoyed watching the evening flights of the fruit bats from the balcony. Special thanks to the assistant manager for untangling a billing problem that was not their fault. I tried to tip the bellman who took my luggage up to my room and he...

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Helpful?
Thank packedandready2go
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the review via Tripadvisor. I’m pleased to read that you enjoyed your holiday and time in Tropical Nth Qld.Your feedback and comments on the friendly team are very much appreciated. As a general rule we do roster our front desk staff based on the arrivals and departures along with occupancy, however there can be times...

Erina, Australia
Reviewed 25 June 2015

Though we only spent a one night stopover here, would highly recommend it. The staff were happy and helpful. We were given an upgrade on booking in (without asking), and were allowed a later checkout .....no problems. Our room was comfortable and well appointed with a glass panel between the shower and bedroom (also had a screen if you want...

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Helpful?
Thank HakkaChrissa
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the Tripadvisor review. It’s great to read that you enjoyed your stay and visit to Cairns – with a particular emphasis on the hotel’s happy and helpful friendly team. As our guest, your feedback about your experience is vitally important to our business. Once again, thank you for your comments and I look forward to...

Cairns, Queensland, Australia
Reviewed 24 June 2015

Booked via phone. Local rate was great although when we arrived there was no king room available. Was upgraded to king spa which was a pleasant surprise. Valet parking was great. Pool was outdoor and a bit cold this time of year but kids enjoyed it. Great location across the road from casino and close to esplanade and plenty of...

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Helpful?
Thank Scott B
John L, General Manager at Hilton Cairns, responded to this review

Dear Scott, Thank you for the review via Tripadvisor. I’m pleased to read that you’ve enjoyed your Hilton Cairns experience, in particular the spa room and I'm also happy to hear the kids enjoyed the outdoor pool. It is really wonderful at this time of year, that the kids can still enjoy the pool while the weather is much warmer...

Adelaide, Australia
Reviewed 23 June 2015

An excellent stay, but the complimentary breakfast provided on the ground floor should have been far better quality than what was provided. Some furniture items looked a bit aged, but overall, it was a pleasurable place to spend time.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Marc B
John L, General Manager at Hilton Cairns, responded to this review

Dear Marc Thank you for the review of Hilton Cairns via Tripadvisor. I appreciate your feedback on your stay, however I’m sorry to read that you didn’t enjoy your breakfast experience. Be assured, we use feedback such as this to review our standards and to work on improvement. Marc, once again, my sincere thanks for taking the time to make...

cairns, Australia
Reviewed 22 June 2015

Great night. Upgraded to spa suite. Very nice hotel, have stayed here a few times, pool is outdoor and not well heated but kids enjoyed it. Would recommend for visitors to Cairns. Close to restaurants and esplanade and casino.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Scott B
John L, General Manager at Hilton Cairns, responded to this review

Dear Scott Thank you for your review of Hilton Cairns via Tripadvisor. I’m very pleased to read that you’ve enjoyed your night with us noting the ideal location with easy access to restaurants and the Casino. It is great to hear the kids enjoyed the pool also. I hope we’ll have the opportunity to welcome you back again soon when...

Cairns
Reviewed 22 June 2015

For the first time after electing to pay a small fee to ensure an early check in, I must admit I was more than pleasantly surprised to receive a call to confirm I would still be arriving as requested, great start. The front desk staff were polite, efficient and engaging; testament to an organisation that appreciates their visitors. The room...

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Helpful?
1Thank David R
John L, General Manager at Hilton Cairns, responded to this review

Dear David Thank you for your feedback on your recent stay with us. It is always a pleasure to receive positive comments and we are glad you enjoyed your stay with us. I was sorry to read that you weren’t 100% happy with your breakfast experience. It is important to receive feedback from our guests to ensure that our standards...

Perth, Australia
Reviewed 21 June 2015 via mobile

Staff were great - really happy to help. Location is perfect especially if you're driving. Room was excellent. Food was really good. $20 laundry bag is a great idea. Unable to get the WiFi working on Android device due to authentication method but that may have been my stubborn device.

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Helpful?
Thank jmmw
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the Tripadvisor review. It’s great to read that you enjoyed your stay – with a particular emphasis on the location and the wonderful staff that are happy to help. I appreciate your kind words and feedback which I will be sure to pass on. I apologise that you were unable to get the wifi working...

Warwick, Australia
Reviewed 21 June 2015

Have stayed here many times and it never disappoints. Staff are always excellent, and keen to help. The pool is a great feature...refreshing after a day of business or tourist tours. Great location. Handy to May restaurants. Casino next door. The wharf to catch the ferries to green island etc are very close by

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Helpful?
Thank Ross H
John L, General Manager at Hilton Cairns, responded to this review

Dear Ross Thank you for your feedback regarding your stay with us and for returning back to us. I am so pleased that you enjoyed your stay and you found the team to be so friendly and helpful. I’m very lucky to have a great team working here at Hilton Cairns and I appreciate your kind words and feedback. We...

Geelong, Australia
Reviewed 20 June 2015

Have stayed at this Hilton on average two times a year,, somehow, i always seem to end up in the same room which is now a bit dated and could do with some upgrades, shower over the bath, comfortable bed and small verandah to relax on, good club room with evening drinks and breakfast.

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Helpful?
Thank David S
John L, General Manager at Hilton Cairns, responded to this review

Dear David Thank you for the review of Hilton Cairns via Tripadvisor. I was delighted to read that you return back to us on average, twice a year - thank you. The Executive Lounge team will be delighted to read your kind words and feedback and I will be sure to pass this on. It is our goal to ensure...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, alfresco dining at the award-winning Mondo Café Bar and Grill on the waterfront, or discover authentic italian flavours at "Donninis "Simply Italian". Experience modern, tropical, paradise today! ... more   less 

Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $187 - $461 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International
Hilton Cairns Queensland
Hotel Style:
#3 Spa Hotel in Cairns
#3 Business Hotel in Cairns
#6 Romantic Hotel in Cairns
#6 Luxury Hotel in Cairns
#12 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Cairns staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the harbour give some lovely views.”
  • view from our room overlooking the harbour
360perryh, 25 Apr 2017 | Read review
“Make sure it is river view, albeit it costs more. You;ll find it worth it.”
JohnV248, 25 Apr 2017 | Read review
“Get a room that has a water view.”
suep688, 24 Apr 2017 | Read review
“Rooms with a water view are very nice!”
lorryl750, 23 Apr 2017 | Read review
“Go for an executive room, top floor with lounge access”
eblac, 19 Apr 2017 | Read review
5 of 5