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04/02/2018 05/02/2018
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    Hilton Cairns

    34 Esplanade, Cairns, Queensland 4870, Australia
    011 61 7 4050 2000
    Hotel website
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    04/02/2018 05/02/2018
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    Traveller (776)
    Room & Suite (331)
    Pool & Beach (32)
    • Excellent47%
    • Very good34%
    • Average13%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “spa room” (64 reviews)
    “trinity inlet” (63 reviews)
    Free Internet
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Room Service
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    4 Feb5 Feb
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (2,361)
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    641 - 645 of 2,116 reviews

    Reviewed 15 January 2016 via mobile

    Stayed here because I used points. That is the only reason. It's definitely not a 5 star hotel. I did like the staff. I found them both helpful and friendly especially (Cindy) I believe that's her name. The only redeeming qualities other than the staff...More

    Thank Jdawl
    Response from John L, General Manager at Hilton CairnsResponded 18 January 2016

    Dear Traveller, Thank you for posting a review on Tripadvisor and for providing us with your valuable feedback. Firstly, I am sorry that you were disappointed with some aspects of your stay and I would like to sincerely apologise for the shortcomings you experienced; rest...More

    Reviewed 14 January 2016

    For a 5 star property this is in dire need of a revamp.. Why do hotels rely on a name and become complacent?. The service here was dreadful, ie :none.. At the date we visited it is prime time holidays and yet the lobby bar...More

    Thank Denise P
    Response from John L, General Manager at Hilton CairnsResponded 15 January 2016

    Dear Denise, Thank you for posting a review on Tripadvisor. I was disappointed to read that you experienced some shortcomings during your stay and I sincerely apologise. Your feedback will be shared with the team to ensure an improvement in the areas that you mentioned....More

    A TripAdvisor Member
    Reviewed 13 January 2016 via mobile

    Was a little apprehensive after walking into lobby. Nice bit thought may a a little dated. I was very pleasantly surprised when we got to our room. Stunning Harbour view and modern and clean. Do not like the fact that I am a Hilton honors...More

    Thank A TripAdvisor Member
    Response from John L, General Manager at Hilton CairnsResponded 14 January 2016

    Dear Traveller, Thank you for your review of your recent stay with Hilton Cairns. I am very happy to read that you enjoyed your room and marina views from your balcony. We have a little slice of paradise here in Cairns and I'm glad that...More

    Reviewed 12 January 2016 via mobile

    It is not a 5 star hotel this what was in too rooms black mould they changed rooms but the next room had mould as well the money you pay for the rooms is not worth it not happy they was so well they got...More

    1  Thank Deborahstewart1960
    Response from John L, General Manager at Hilton CairnsResponded 14 January 2016

    Dear Deborah, We very much appreciate you taking the time to post your feedback on your recent stay with us. I appreciate your constructive feedback regarding your recent stay with us. I apologise that you were not satisfied with your room on this occasion. Please...More

    Reviewed 11 January 2016 via mobile

    Like every hotel in Cairns this hotel is on the old side but what it lacks in modern rooms the people who work here certainly make up for it. From the nice man who quickly grabbed our luggage out of our taxi, to the kind...More

    Thank Lisa S
    Response from John L, General Manager at Hilton CairnsResponded 14 January 2016

    Dear Lisa Thank you so much for your extensive review. It’s great to read that you enjoyed your visit to Cairns – with a particular emphasis on the hotel’s great location and our helpful friendly team. As our guest, your feedback about your experience is...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Free Internet
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Outdoor pool
    • Price range
    • US$129 - US$290 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 On the Beach Hotel in Cairns
    • #2 Spa Hotel in Cairns
    • #3 Business Hotel in Cairns
    • #4 Luxury Hotel in Cairns
    • #6 Romantic Hotel in Cairns
    • #12 Family Hotel in Cairns
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 262
    • Reservation Options
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    • Location
    • Australia >
    • Queensland >
    • Cairns Region >
    • Cairns
    • Also Known As
    • Hilton Cairns Hotel Cairns ,
    • Hilton International Cairns ,
    • Cairns Hilton International ,
    • Hilton Cairns Queensland
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    Traveller (776)
    Room & Suite (331)
    Pool & Beach (32)
    Dining (30)
    Hotel & Grounds (391)
    Bathroom (52)
    Business Centre & Event Rooms (5)
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    Ask a question
    Questions & Answers
    2 December 2017|
    AnswerShow all 9 answers
    Response from Candace S | Reviewed this property |
    We used a taxi.
    14 November 2017|
    AnswerShow all 6 answers
    Response from Vivid T | Reviewed this property |
    Yes, wifi is complimentary for hh members. Their is a limit though, I believe it's 1gb per day and you can connect up to 3 devices. Get a data sim with Optus , will work much better if limit or charge is a concern.
    5 November 2016|
    AnswerShow all 9 answers
    Response from Scott W | Property representative |
    Dear Traveller, Thank you for your question. No we don't have a self service laundry room however as Alan E mentioned we do offer a laundry service where you fill a bag for $30 and we will launder it for you. There is a... More
    Room Tips
    "Higher floors tend to be less noisy"
    Read review
    "High ia always best - we looked over the city and saw the bats!"
    Read review
    "Upgrade to the Executive floor, weel worth it."
    Read review
    "Higher floors would be better"
    Read review
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