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Hilton Cairns

2,382 reviews
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Traveller (793)
Room & Suite (383)
Pool & Beach (32)
Overview
  • Excellent47%
  • Very good34%
  • Average13%
  • Poor4%
  • Terrible2%
Travellers talk about
“spa room”(66 reviews)
“trinity inlet”(63 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
5.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,382)Write a Review
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651 - 655 of 2,135 reviews
Reviewed 23 January 2016 via mobile

My first night in cairns was spent at the Hilton. What more could a person ask for than luxury and beautiful views of the mountains and promenade? The room itself was very clean and the bathroom products were of top quality. We ordered room service...More

Thank Natalie L
Response from John L, General Manager at Hilton CairnsResponded 25 January 2016

Dear Natalie, Thank you for your feedback. I am absolutely delighted to read your comments and I'm so pleased that you had an enjoyable first night in Cairns. At Hilton Cairns we offer a great selection of local produce which is served fresh and in...More

Reviewed 23 January 2016 via mobile

The Cairns Hilton has not been well maintained. AC in our first room did not work, door to refrigerator in the second room was partially off the hinges. Carpet needs replacing. The coffee machine was not working in the bar area. Staff were very good...More

Thank wisniew
Response from John L, General Manager at Hilton CairnsResponded 25 January 2016

Dear Wisniew, Thank you for taking the time to post a review on Tripadvisor. I was extremely disappointed to read your comments and I sincerely apologise for the shortfalls you experienced during your stay. It is important to receive feedback from our guests to ensure...More

Reviewed 22 January 2016

On the waterfront, great views. Clean well kept rooms. Request a room overlooking the river.Breakfasts a little disappointing, with a very average selection but no chef cooking eggs, omelets etc. Tour desk in reception so you can book any trip you fancy. Lots of bars...More

Thank Mike B
Response from John L, General Manager at Hilton CairnsResponded 25 January 2016

Dear Mike, Thank you for sharing your review based on your recent stay with us. I am so pleased that you enjoyed your stay and that you found your room to be well kept and enjoyed the beautiful marina views. Thank you for your feedback...More

Reviewed 21 January 2016

Convenient location to launch a trip to the Great Barrier Reef. Staff was helpful and friendly. We were able to store luggage when we went on an overnight reef trip. The buffet breakfast was very good.More

Review collected in partnership with Hilton Hotels & Resorts
Thank Susan C
Response from John L, General Manager at Hilton CairnsResponded 25 January 2016

Dear Susan, Thank you for the Tripadvisor review. It’s great to read that you enjoyed your visit to Cairns – with a particular emphasis on the hotel’s great location and our helpful friendly team. As our guest, your feedback about your experience is vitally important...More

Reviewed 21 January 2016

The property is near strip, which is close to the beach park, and many more stores and restaurants. The hotel itself needs renovation. It looks old, and it is old with furniture and decoration. The room size is average. I was glad to get the...More

Thank DGK65
Response from John L, General Manager at Hilton CairnsResponded 22 January 2016

Dear Traveller, Thank you for sharing your feedback online. I am very pleased to read that you enjoyed the convenient location of the Hotel, as we are situated within walking distance to many shops, restaurants and of course the Reef Fleet Terminal. However I am...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$152 - US$313 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Cairns
#2 Spa Hotel in Cairns
#3 Business Hotel in Cairns
#5 Luxury Hotel in Cairns
#6 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$152 - US$313 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Cairns
#2 Spa Hotel in Cairns
#3 Business Hotel in Cairns
#5 Luxury Hotel in Cairns
#6 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (793)
Room & Suite (383)
Pool & Beach (32)
Dining (30)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
Alicia W
22 February 2018|
AnswerShow all 8 answers
Response from funfunfun14 | Reviewed this property |
Yes .. u can see room amenities on their website
1
Vote
scottieh5
2 December 2017|
AnswerShow all 9 answers
Response from Candace S | Reviewed this property |
We used a taxi.
0
Votes
14 November 2017|
AnswerShow all 6 answers
Response from Vivid T | Reviewed this property |
Yes, wifi is complimentary for hh members. Their is a limit though, I believe it's 1gb per day and you can connect up to 3 devices. Get a data sim with Optus , will work much better if limit or charge is a concern.
2
Votes
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Room Tips
"Upgrade to a water view"
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"rooms facing the city with ensuite and spa are excellent"
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"ask for a view - they will give you a view blocked by the neighboring hotel if they assume it's not a..."
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"Ask for a sea view!"
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