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Hilton Cairns

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#7 of 64 Hotels in Cairns
Certificate of Excellence
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Hilton Cairns
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2,134 Reviews from our TripAdvisor Community

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Showing 1,911: English reviews
Echuca, Australia
Reviewed 1 June 2015

Very impressive , location location. We have just spent the last 5 days in cairns staying at the cairns Hilton. The staff are very professional and go way beyond helpful to cater for your every need. The service and hospitality that was shown to my partner and myself from Nadine in the breakfast area was a credit to this great...

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1Thank mark22222014
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for your review following your 5 days at Hilton Cairns. I was delighted to read that you enjoyed your stay with us. I thank you for your favourable feedback regarding our staff – I will be sure to pass this on to Nadine who will really appreciate your comments. I hope we can welcome you back...

Perth, Australia
Reviewed 30 May 2015

We stayed in king superior room, marina side, for 7 nights. What we liked: The location, great view, great pool, friendly housekeepers. Parking. Service on checkout. Cairns itself was fantastic. The weather magnificent and the local restaurants were also great. What was not so good: The service in general was very average. On arrival we were ignored. The room itself...

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Helpful?
1Thank Checkedout77
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for your review following your recent stay at Hilton Cairns. Please accept my most sincere apologies for the lapse in service you mentioned. Hilton Cairns is a five star hotel and we strive to deliver excellence to all of our guests. We are pleased to hear you enjoyed the hotel location and great views and I...

Huntsville, Alabama
Reviewed 29 May 2015

Great location, Friendly and helpful staff, modern clean rooms with great amenities. Service was a shining star here and the facilities ( pool) fitness room, lounge area were all nice. Highly recommend for any stay in Cairns.

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1Thank BRBill2012
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for your review. I was very pleased to read that you enjoyed your stay with us. We focus a great deal on our service and it is excellent to see you experienced this first hand. I was also pleased to see you took full advantage of the facilities including the pool and executive lounge which were...

New Delhi, India
Reviewed 28 May 2015

The most striking aspect about this property is the peace and serenity. So like my room was facing the mountains across the river and it was beautiful. The staff was very helpful and courteous. There is an Italian restaurant on the ground floor. The food was delectable with authentic Italian flavors. One aspect about the cleanliness which i would want...

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1Thank roamlikethewind
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for your review following your recent stay at Hilton Cairns. I was very pleased to hear that you enjoyed your time with us, in particular the helpful and courteous staff and the peace and serenity of the hotel. I have noted your constructive comments I will be sure to share these with the team. We appreciate...

Reviewed 28 May 2015 via mobile

Bad start being greeting by smokers at the entrance-where their smokers area- is and no help whatsoever to get your bags up the steps. Receptionist even worse being rude when I complained about the not existing concierge service... I had asked for a quiet higher floor room but got a room close to the lifts and on the lowest floor....

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1Thank Brisberni
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for taking the time to post a review on Tripadvisor. I was extremely disappointed to read your comments. It is important to receive feedback from our guests to ensure that our standards are maintained, if not improved upon. Please be assured that your feedback will be communicated further with our team. Again, thank you for your...

Brisbane, Australia
Reviewed 28 May 2015

We've stayed in all of the top hotels in Cairns over recent years but I'd have to say the Hilton is probably the best. Excellent location, just a short walk to restaurants, shops, the beach. We had a room on the 8th floor with a view towards the north. I'd say the south facing view would be more restful as...

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1Thank shazzbrizzie
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the Tripadvisor review. It’s great to read that you’ve enjoyed your stay and that you would rate Hilton Cairns as the best – what a wonderful compliment to receive – thank you. As our guest, your feedback about your experience is vitally important to our business. Once again, thank you for your comments and I...

Cairns, Australia
Reviewed 27 May 2015

Had a great stay. Staff were lovely and accommodation great. Excellently located near the esplanade. Breakfast had a wide variety of foods and drink available. Had a great stay. Staff were lovely and accommodation great. Excellently located near the esplanade. Breakfast had a wide variety of foods and drink available.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Rebecca G
John L, General Manager at Hilton Cairns, responded to this review

Dear Rebecca Thank you for the review via Tripadvisor. I’m pleased to read that you enjoyed your stay with us. Thank you for your positive comments on the staff and excellent location which I will be sure to pass onto the team. Your feedback and comments on the hotel’s breakfast buffet is greatly appreciated and I am delighted you enjoyed...

Sydney, Australia
Reviewed 27 May 2015

We spent a recent weekend in Cairns, staying two nights at the Cairns Hilton. While the hotel has been there for a while, and some of the features lack the slick appeal of the big city Hiltons (e.g. Sydney and Brisbane), we enjoyed our riverside room on the executive floor with views over Trinity inlet. Our room was well appointed,...

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Thank JoyFlight101
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller, Thank you for the review via Tripadvisor. I’m pleased to read that you’ve enjoyed your Hilton Cairns experience, in particular the service and facilities in the exclusive Executive Lounge on the top floor. It really is a wonderful spot to start or finish the day. I hope you managed to experience some of the many amazing activities on...

Redcliffe, Queensland, Australia
Reviewed 27 May 2015

Our first visit to this Hilton - room lovely, foyer lovely - staff welcoming and attentive Bed good - pillow menu available but not highlighted - only found it on our last day... Bathroom a bit dated - lounge chair - ok if your short - very uncomfortable with headrest ...... Desk chair kept going down Dining room - breakfast...

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1Thank MrsStillscottish
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the Tripadvisor review. It’s great to read that you enjoyed your first stay with us and found the team to be welcoming and attentive. I have noted your constructive comments for improvement also. We appreciate all guest feedback as this allows us to focus on key areas in an effort to continue meeting and exceeding...

Reviewed 27 May 2015 via mobile

The Hilton is located a few minutes from the main street, achieving a perfect balance between calm and proximity to restaurants and shops. Some rooms have great water view. The facilities are modern and classy, as well as very convenient. They would be perfect if the showers were designed in a way to prevent flooding the bathroom floor upon showering....

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Helpful?
1Thank Jerome J
John L, General Manager at Hilton Cairns, responded to this review

Dear Jerome Thank you for your feedback regarding your stay with us. I am so pleased that you enjoyed your stay and found the team to be friendly and helpful. We are in a convenient location with the benefit of the Reef Fleet Terminal just minutes walk from the hotel along with shops and a large choice of restaurants, making...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, alfresco dining at the award-winning Mondo Café Bar and Grill on the waterfront, or discover authentic italian flavours at "Donninis "Simply Italian". Experience modern, tropical, paradise today! ... more   less 

Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $189 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International
Hilton Cairns Queensland
Hotel Style:
#3 Business Hotel in Cairns
#3 Spa Hotel in Cairns
#6 Luxury Hotel in Cairns
#6 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Cairns staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure it is river view, albeit it costs more. You;ll find it worth it.”
JohnV248, 25 Apr 2017 | Read review
“Get a room that has a water view.”
suep688, 24 Apr 2017 | Read review
“Rooms with a water view are very nice!”
lorryl750, 23 Apr 2017 | Read review
“Go for an executive room, top floor with lounge access”
eblac, 19 Apr 2017 | Read review
“Exec lounge if you can afford it”
Simla10, 17 Apr 2017 | Read review
5 of 5