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Pullman Reef Hotel Casino

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#2 of 65 Hotels in Cairns
Certificate of Excellence
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1 room 2 adults 0 children
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Pullman Reef Hotel Casino
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1,850 Reviews from our TripAdvisor Community

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Showing 1,733: English reviews
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Sydney
Reviewed today NEWvia mobile

My husband and I stayed at the hotel for three nights from 24 March 17 to 27 March 17 for my birthday. The location is excellent. We booked a mountain view room but we really just faced another hotel as we were on the third floor which was disappointing however the staff at the hotel were extremely helpful. We wanted...

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Helpful?
Thank AngelaWeston23
A TripAdvisor Member
Level Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago NEWvia mobile

We stayed at the Pullman reef hotel and casino in a suite and cannot speak highly enough of the staff, service and the room. 5 star experience all the way, the room was amazing and the staff went out off their way to ensure that all of our needs were taken care off! Will definitely be staying here again and...

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Thank A TripAdvisor Member
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

We are delighted that you enjoyed your 5 star experience at our hotel. It is always a pleasure to receive such positive feedback from our guests and I will be sure to pass this on to the rest of our team. Sincerely, Wayne Reynolds Hotel General Manager Pullman Reef Hotel Casino

Surfers Paradise, Australia
Reviewed 4 days ago NEWvia mobile

My partner and myself are on our last of 3 nights here. In short this has been a wonderful stay. Our room is a city view but we still had lovely views of Trinity inlet from our verandah. As an Accor member we have been treated like royalty here. 2 free drinks every day, complimentary mini bar, wonderful breakfasts at...

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Thank Tekweni_Wayne
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Tekweni_Wayne, We are delighted to hear that you have enjoyed our luxurious inclusions during your stay. It is always a pleasure welcoming our members to the hotel and we hope to welcome you back again very soon for your next stay. Sincerely, Wayne Reynolds Hotel General Manager Pullman Reef Hotel Casino

New Zealand
Reviewed 1 week ago

Great place to stay. Location handy to most things in Cairns, restaurant meals were great, staff at front desk helpful. Gym & Pool great for morning start. Our suite was spacious, comfortable with great ocean views.

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Helpful?
Thank lovestoholiday
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear lovestoholiday, We are delighted to hear that you enjoyed all of the amenities of the hotel and our spectacular water views. We look forward to welcoming you back to the hotel again in the near future. Sincerely, Wayne Reynolds Hotel General Manager Pullman Reef Hotel Casino

Gold Coast, Australia
Reviewed 1 week ago

The hotel is by far the best in Cairns, lovely rooms, great service, but the Chinese restaurant Café China is a disgrace, I arrived Sunday at 06:00 and the place had opx 100 spare seats, I asked for a table for 1, then was told come back at 6:30, I come back at 6:30 and was told sorry still not...

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Helpful?
Thank Explorerdownunder
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Explorerdownunder, We are very sorry to hear about your experience at Cafe China. If you have any further information that you can provide to us please email me at "hotelgm@reefcasino.com.au". I am happy that you still enjoyed your experience in the hotel. We hope to improve on this experience on your next stay. Sincerely, Wayne Reynolds Hotel General Manager...

Melbourne, Australia
Reviewed 2 weeks ago

I was absolutely blown away by this hotel! The beautiful suite we had was faultless, spotlessly clean with stunning views of Trinity bay. The staff were fabulous throughout our experience , so friendly and helpful and made sure our stay was unforgettable. My husband and I had a wonderful escape. The extra touches that this hotel offers is unsurpassed ,...

Review collected in partnership with Accorhotels.com
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Thank Debra T
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Debra T, Thank you for your lovely review, I am so pleased that you had a wonderful escape and enjoyed all of our extra touches. I very much hope we have the opportunity to welcome you again in the future. Sincerely, Wayne Reynolds General Manager Hotel

Manchester
Reviewed 2 weeks ago via mobile

My husband and I enjoyed a lovely 5 night stay at the Pullman Reef Hotel and Casino. The staff were extremely friendly and accommodating and quickly resolved a small but important issue that happened at the start of our stay. We stayed in a Junior Suite which was lovely and had great views, the room was a very good size...

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Thank Jemma W
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Jemma W, I am pleased to hear that you enjoyed the excellent views from one of our Junior Suites during your stay. It is a pleasure to receive positive feedback and I will be sure to share this with the rest of the team. Sincerely, Wayne Reynolds General Manager Hotel

Brisbane, Australia
Reviewed 2 weeks ago

Staying here right now. Arrived on Monday, great lady at reception, very friendly, helpful and competent. Our room was ready even so we arrived early in the day. From here it sort of went south. Only one out of 3 lifts working, takes ages to get to your room or to ground floor. The in room internet seems to be...

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3Thank Suittraveller
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Suittraveller, Thank you so much for taking the time to review our hotel, I am so dissapointed to here that your stay did not meet your expectations. I am very sorry for the delay with our lifts, we do need to perform essential maintenance for them from time to time and I sincerely apologise for any inconvenience caused by...

Melbourne, Australia
Reviewed 3 weeks ago

Booked a Superior room, 1 King Bed, City View & Spa Bath via Expedia which included Free Wireless Internet, Breakfast Buffet & Free selected items in minibar each day which was a great bonus. The hotel has almost completed the lobby renovations when we arrived, service at the temporary reception desk was quick and efficient. Hands down one of the...

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Helpful?
Thank shyen1
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear shyen1, Thank you fo taking the time to review our hotel. I am so pleased that you enjoyed the inclusions that came with your room! We really are here to make sure your stay is seamless. Thank you for letting us know that you did have some negatives also. I will definately investigate these with the team and appreciate...

Port Douglas, Australia
Reviewed 3 weeks ago via mobile

The hotel staff are experts in five star service. They made my stay memorable by treating me as very special. Thankyou for the champagne and a great experience. I will continue to have this as my favourite hotel. I love perfection in cleanliness and service.

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Thank AhShenzi
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear AhShenzi, I am so pleased to hear that you enjoyed your stay with us and we were able to make you feel special during your stay. This is our ultimate goal! Thank you for your review and we look forward to welcoming you back again in the future. Sincerely, Wayne Reynolds General Manager Hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 

Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $262 - $411 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, ACCOR, Agoda, Cheap Tickets, Priceline, Travelocity, Hotels.com and Jetsetter so you can book your Pullman Reef Hotel Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel
Pullman Reef Hotel Casino Cairns, Queensland
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Reef Hotel Casino staff and other travellers.
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Questions? Get answers from Pullman Reef Hotel Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for higher room to avoid casino noise”
 of 5 bubbles Explorerdownunder, 19 Mar 2017 | Read review
“room at high floor, junior suite”
 of 5 bubbles fannymama, 22 Feb 2017 | Read review
“Better off booking a nicer place close by for the same price or less”
 of 5 bubbles kryds, 21 Feb 2017 | Read review
“I only was there for the casino”
 of 5 bubbles TravelinAlan, 3 Feb 2017 | Read review
“aim for the mangrove water view”
 of 5 bubbles 610JohnC, 17 Jan 2017 | Read review
5 of 5