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Pullman Reef Hotel Casino

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#2 of 66 Hotels in Cairns
Certificate of Excellence
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1 room 2 adults 0 children
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Pullman Reef Hotel Casino
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1,827 Reviews from our TripAdvisor Community

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There are newer reviews for Pullman Reef Hotel Casino
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Showing 1,711: English reviews
Reviewed 3 weeks ago via mobile

From the moment i walked into this hotel I was astounded! So luxurious and modern!! It was myself and my boyfriends anniversary and as backpackers we chose to blow the budget and book pullmans! From the moment we got there the staff were so professional and willing to help with whatever we needed, we were delighted to receive a bottle...

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2Thank Niamh123456
Brisbane, Queensland
Reviewed 3 weeks ago

Friendly welcoming staff .. felt at home the moment we walked in. Quick check in... then up to our room which was immaculately clean and very spacious. Beautiful bathroom with plentiful towels and gorgeous rain shower. Well stocked bar fridge.. most of which wss complementary. Lots of quality teas and coffees on offer. Best bed I have ever slept in!...

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Thank Sleeky66
Reviewed 3 weeks ago via mobile

Best location, best service, a lot of free stuff from mini bar and free drink coupons in bar 36 and casino 😊 all the staff was courteous. Stay was super comfy. Room was super nice. Though i felt the casino guard was very rude as he only demanded ID from me(not my husband) or any other guests. Seemed a little...

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Thank Shradhadang
Brisbane, Australia
Reviewed 3 weeks ago via mobile

The moment I arrived I was welcomed back to the Hotel by the staff who were so so friendly. They had everything ready, I didn't need to ask about anything. They explained everything to me, popped some drink vouchers in, arranged to park the car for me. I think I was in my room within 4mins of walking in the...

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1Thank FrequentTraveller189
Cerritos, California
Reviewed 3 weeks ago

We spent 2 nights at the Pullman Reef Hotel. I was immediately delighted at how clean and bright the room was as we entered, with white sliding shutter doors that led out to a balcony. It had a very tropical feel, with the colorful decor and the ceiling fan.The view from the balcony was toward a lush green park with...

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Thank Cerritos_Dave
Cairns, Australia
Reviewed 3 weeks ago via mobile

We stayed here for one night in a junior corner suite. The room was amazing with views to die for. We stay in a lot of hotels all over the world and found this hotel to be one of the best. There are always one or little niggles that can be improved upon, but not in this hotel! The reception...

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Thank SeniorSailor
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear SeniorSailor, Thank you so much for choosing to stay with us. I am so pleased that you found us one of the best hotels in the world! Please come stay again soon. Sincerely, Wayne Reynolds General Manager Hotel

Exeter, United Kingdom
Reviewed 3 weeks ago via mobile

The only nice hotel in cairns, it really needs some up dating in the hotel just tiny things but they make all the difference, e.g. The balconies could be so much better and modern glass rather than railings the hallways through the hotel are not signed very well and liquid air freshener's burning on every level you just know it's...

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1Thank Niki M
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Niki M, Thank you so much for taking the time to review our hotel. I very much appreciate your taking the time to give us such a detailed review. We are continually looking to improve and it is through or guests comments that we are provided with key insights to allow us to focus on areas. Thank you so...

Perth
Reviewed 3 weeks ago

Hotel is nice; good gym and pool area. Friendly staff; we were a bit concerned when we arrived as the place was under construction and they hadn't said anything when the booking was confirmed, but they looked after us when we expressed our concern so can't fault the service in that regard. However, room service leaves much to be desired....

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1Thank Olivia M
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Olivia M, Thank you for taking the time to review our hotel. I am delighted you enjoyed your stay. I am so sorry to hear of your dissapointment with room service. I have passed your feedback onto the team and we will definately investigate what happened. I very much appreciate your letting us know. I do hope we have...

Reviewed 4 weeks ago via mobile

Stayed here for only 1 night on a quick trip towards Ayers Rock. Lovely hotel, very helpful staff, we got upgraded to a Junior suite which was fantastic - huge bedroom / lounge, balcony on the corner, great views. The hotel is in construction / maintenance works so that was a bit weird as there were no signs explaining what...

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Thank Lavinia1001
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Lavinia1001, Thank you so much for choosing to stay with us. I am so pleased you enjoyed your upgraded room. I am sorry if you experienced any inconvenience due to our refurbishment, it is almost complete now. I certainly hope I have the opportunity to welcome you back again in the future. Sincerely, Wayne Reynolds General Manager Hotel

Exeter, United Kingdom
Reviewed 4 weeks ago via mobile

We booked a junior suit upgrade Room was huge and laid out well We had a wrap around balcony and great river views Would have 5 stars with a revamp of the hotel which is needed now Staff here are really good and friendly Breakfast food and staff all good

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Thank Andrew C
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Andrew C, Thank you so much for your review, I am so pleased that you found our team to be friendly. I do hope we have the opportunity to welcome you again soon. Sincerely, Wayne Reynolds General Manager Hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 

Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $256 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel
Pullman Reef Hotel Casino Cairns, Queensland
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Reef Hotel Casino staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I only was there for the casino”
 of 5 bubbles TravelinAlan, 3 Feb 2017 | Read review
“aim for the mangrove water view”
 of 5 bubbles 610JohnC, 17 Jan 2017 | Read review
“Sea View Rooms are the best, especially when a Cruise Ship is in Port”
 of 5 bubbles adrianb595, 16 Jan 2017 | Read review
“View over the pool with balcony”
 of 5 bubbles Dandy2007, 30 Nov 2016 | Read review
“All rooms are lovely ,just mention to YOUR children ,keep quiet untill they get into their own suites there is a great void in the middle.”
 of 5 bubbles juliekI4093HN, 29 Nov 2016 | Read review
5 of 5