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Holiday Inn Cairns Harbourside, an IHG Hotel

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209-217 The Esplanade (Entrance through Lake Street), Cairns, Queensland 4870 Australia
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Traveller (526)
360
Panoramas (16)
Room & Suite (515)
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 23/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Cairns Harbourside, an IHG Hotel
Updated 23/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 70 hotels in Cairns
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Cairns Harbourside Located on the Cairns Esplanade overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms and suites, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Harbourside Bar & Kitchen, swimming pool and spa, 24-hour room service, 24-hour business hub, 24-hour offsite gymnasium, free CBD shuttle, free wireless internet and more. The hotel has versatile conference and event facilities that offer seven flexible spaces. We can cater for up to 150 in cocktail setting, 120 in theatre setting, 80 in banquet setting and 40 in classroom style setting; with the majority equipped with advanced Audio Visual technology.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Pool / beach towels
Outdoor pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Poolside bar
Car hire
Taxi service
Banquet room
Meeting rooms
Salon
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Room service
Coffee / tea maker
Flatscreen TV
Hair dryer
Safe
Iron
Refrigerator
On-demand films
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family
Languages Spoken
English, Spanish, German, Indonesian and 1 more

Location

Full view
71Somewhat walkable
Grade: 71 out of 100
20Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
1686Reviews24Q+A100Room tips
Traveller rating
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Kate L wrote a review 27 Sep
Sydney, Australia114 contributions69 helpful votes
Location is not very convenient especially when restaurant was closed last night and bar food with very limited menu was on offer. Very average, tired rooms and poor service. Hubby put dry cleaning in to be done and it was forgotten!! Washing had to be done in the bathroom sink. So much for being an elite IHG member.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MelnDean wrote a review 17 Sep
Sydney, Australia2 contributions
This hotel is lovely, 4 to 5 star, the pool is huge and has gorgeous views opposite the esplanade of the sea and mountains. Kids were in the pool all day. The staff are lovely in the bar/cafe. We had a top floor 1 bedroom apartment for two adults and two children, with a double sofa bed and roll away in the lounge room, plenty of pace for all of us. View amazing of the mountains, not a sea view, facing the other way, but just as good! Reception staff very attentive and knowledgeable. We were able to check in early and the room was made ready in time for us at 11am! We also enjoyed a late checkout for no extra cost. We stayed two nights, but would have loved to stay longer. Great location, close to the skate park, you can walk to restaurants on the esplanade, it's a bit of a walk to the centre mall and station, I suggest an uber. We are already planning our next trip back next year and plan to stay here again.
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Date of stay: September 2022
Value
Rooms
Service
Room Tip: We had room 611, a 1 bedroom apartment on the 6th floor, very quiet, with a nice view of the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kim Blain, General Manager at Holiday Inn Cairns Harbourside, an IHG Hotel
Responded 1 week ago
Thank you for your time in acknowledging our lovely hotel and wonderful staff. We look forward to welcoming you back on your next visit
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Conel wrote a review 16 Sep
1 contribution
We had a great 2 weeks holiday in Cairns and staying at your hotel. The service by all the staff was excellent, right from the reception, breakfast service and servicing the rooms. We truly enjoyed our stay at Holiday Inn Harbourside, Cairns and will definitely recommend your hotel and will come back again. A special thank you to all the staff there who are so dedicated to their work. They were always obliging to assist.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kim Blain, General Manager at Holiday Inn Cairns Harbourside, an IHG Hotel
Responded 1 week ago
Thank you for your review. we are very pleased you enjoyed your stay, and we really appreciate the acknowledgement of our great staff. We look forward to your next visit
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andy Higley wrote a review 9 Sep
Newcastle, Australia6 contributions
We are a couple, that is , 2 of us. Only a single casual lounge chair and single upright desk chair available for non bed sitting ! Why, when 2 persons book into a room ? 1 only suitcase “ rack “. No toilet brush. 24 hours to replace faulty toilet seat. Old and tired bathroom, bath/shower combo ! Step over bath side for shower ! Living area vertical strip light hanging off wall fixing at 45 degree. 6 coat hangers for 2 persons. Yep, sounds petty. But, hang on, $2700 for the week and it is 2022. 3 star cost, 1 star facility. Buy local, buy Australian….why ? Years behind and over rated, how long between refurbishments !
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Date of stay: September 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kim Blain, General Manager at Holiday Inn Cairns Harbourside, an IHG Hotel
Responded 2 weeks ago
Thank you for taking the time to review and we apologise for not meeting your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gillianlf wrote a review Aug 2022
Melbourne, Australia308 contributions139 helpful votes
We stayed 5 nights here and really enjoyed it. Our room was clean, your usual hotel room setup but all very comfortable. We paid for a sea view room - totally worth it as the view was great. Really impressed with the included breakfast. We didn't need lunch at all after it. Staff were all very friendly and efficient. It's a lovely walk along the foreshore promenade to the town centre, lagoon pool and marina, but if walking's not your thing there is a courtesy bus several times a day. The only thing to keep in mind is that the hotel is quite close to the airport so with your balcony doors open through the day, the airplanes can be a bit noisy - great view of them though!
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Kim Blain, General Manager at Holiday Inn Cairns Harbourside, an IHG Hotel
Responded 4 weeks ago
Thank you for your review - we are pleased you enjoyed your stay and our great location
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
marecoops wrote a review Aug 2022
3 contributions6 helpful votes
Checked in for a one night stay to take the kids out for a weekend. Upon arrival we had to wait, with others for our room. I understand rooms are booked full and staff are busy but it seemed like every time I went through reception people were waiting for their room. I did observe the "head man" giving the cleaners a talk before they exited the elevator. Finally our room was ready, and we went to get our key cards. The girl asked me for my card again, which I had already given to the original receptionist, who had asked for payment straight away, gave us our keys and no more information. I had to ask which direction I go to get to our room. There was no information given about how we go about our free breakfast, I'm still unsure how I do that, no map or direction to anything. Which i didn't care too much about until later when a nice couple from the states were checked in and the same receptionist gave them a full run down of the place. In our room there was the thank you for not needing your linen changed today flyer, were our sheets changed from the last guest? We'd had a big day so we decided to order room service for dinner. No menu in the room, no information book in the room, so I went down to reception and got a menu. Food was ok and not too overpriced but a bit pinged I couldn't just get a serve of chips for the kids when almost all dishes were served with chips . Other niggley things, no power points next to the bed, the fridge is rusting, the pump bottles for soap didn't work and no jug or container for water, things listed on website that weren't there. The staff were not rude but no overly welcoming. I've stayed here previously years ago and have attended a few conventions for work but regularly come to cairns for weekends away but not sure I'll be back here. Which is disappointing.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kim Blain, General Manager at Holiday Inn Cairns Harbourside, an IHG Hotel
Responded 4 weeks ago
Thank you for taking the time to review and offer feedback on your recent stay. We are very sorry to have not met your expectations on this occasion. Your comments will assist in improving our service, and consistency.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gryphon1403 wrote a review Aug 2022
Singapore, Singapore235 contributions184 helpful votes
Mixed feelings about the hotel. Check in and service was very quick and friendly but room was quite old and some housekeeping issues. The bath towel had a huge stain and the pillows also had some very suspicious stains on them. Location was decent, about 2km from center of town and an Uber to the casino was around 11 dollars.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Kim Blain, General Manager at Holiday Inn Cairns Harbourside, an IHG Hotel
Responded 7 Aug 2022
Thank you for your review and acknowledging our reception staff. Our sincere apologies the Housekeeping was not up to our usual high standards. We are working with the team, and new staff to improve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michelle C wrote a review Jul 2022
Brisbane, Australia15 contributions4 helpful votes
We were staying at Holiday Inn due to husband work commitments. Upon arrival we were welcomed with smiles and friendly greetings. Clear directions were given to our room and how things work. Given the room service menu as well as the restaurant menu. To our surprise our room had been upgraded. The bed was so comfortable!. We did not have ocean view but that was ok. There was always smiles and hellos when you seen a staff member. And breakfast is a buffet and the staff are so helpful. Yes may not be modern as others but friendly and comfortable. Would happily stay again. Nice stroll along the Esplanade into city centre.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kim Blain, General Manager at Holiday Inn Cairns Harbourside, an IHG Hotel
Responded 26 Jul 2022
Thank you Michelle for the great review, and acknowledging our fantastic staff, location and breakfast. We are very pleased you enjoyed your stay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BelindaK_12Adelaide wrote a review Jul 2022
Adelaide23 contributions14 helpful votes
Really great spot - a nice easy walk along esplanade to the lagoon and night life! Also, just far enough for free parking which is a huge bonus if hiring a car! Comfy beds, lovely view, great pool - beautiful brekky.. Our fridge was playing up a bit but the team swapped & hooked us up with a drink voucher which was lovely Will definitely reco to family & friends & would stay here again for sure!
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Date of stay: July 2022
Value
Rooms
Service
Room Tip: We had a double sea view room as we had the kids in too - a bit higher seaview would be the way...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kim Blain, General Manager at Holiday Inn Cairns Harbourside, an IHG Hotel
Responded 26 Jul 2022
Thank you Belinda for the wonderful review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mark B wrote a review Jul 2022
Jannali, Australia42 contributions21 helpful votes
We (wife, 10 year old son and myself) were really happy with our stay. The staff are really friendly, happy and accomodating, in particular Gabi in the restaurant. The room was comfortable and clean. The breakfast is outstanding (if you book get the breakfast included). The walk along the promenade into town is beautiful. Would happily stay here again.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kim Blain, General Manager at Holiday Inn Cairns Harbourside, an IHG Hotel
Responded 26 Jul 2022
Thank you for your great review and acknowledging our great staff, location and breakfast.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$154 - US$223 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure cairns harbourside hotel cairns, accor cairns harbourside
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
173
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Frequently Asked Questions about Holiday Inn Cairns Harbourside, an IHG Hotel
Which popular attractions are close to Holiday Inn Cairns Harbourside, an IHG Hotel?
Nearby attractions include Crackerbox Palace (0.2 km) and Opal Art Global (0.2 km).
What are some of the property amenities at Holiday Inn Cairns Harbourside, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Holiday Inn Cairns Harbourside, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Cairns Harbourside, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Holiday Inn Cairns Harbourside, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Cairns Harbourside, an IHG Hotel?
Conveniently located restaurants include Cock & Bull, Cairns, Tia's Cafe in Cairns, and Tim Hei Hong Kong Cuisine.
Are there opportunities to exercise at Holiday Inn Cairns Harbourside, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Cairns Harbourside, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Cairns Harbourside, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Cairns Harbourside, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, German, Japanese, and Indonesian.