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Palm Royale Cairns

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461 Reviews from our TripAdvisor Community

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Showing 376: English reviews
Thursday Island, Australia
Reviewed 17 February 2014

I will never stay there again the room was dirty, hair in the bathroom The bed was terrible and the room was must and the carpet dirty The aircon rattled so loudly I couldn't sleep The front desk called me love? not very professional Advise DON"T Stay there

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Helpful?
1Thank Tess S
damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Traveller Thank you for your recent review. Unfortunately is does not appear that you enjoyed your stay which I am sorry to hear and offer you my sincere apologies. 2014 will see us carry out some essential maintenance on the resort which in turn will be addressing your concerns. I will discuss your feedback with the team and wish...

Brisbane, Australia
Reviewed 14 February 2014

I have spent a night travelling for business and have found the rooms very outdated. The bed was big, but very uncomfortable. You find yourself feeling every spring. My room was placed on the first floor near the lap pool. It was very musty. It has been a number of years sense I have seeing an old box tv. I...

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Thank Divs74
damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Guest Thank you for your recent review. I am sorry to hear that we did not reach your expectations. I will be discussing your feedback with the team in order to serve our guests better in the future.

Cape Tribulation, Australia
Reviewed 14 February 2014

The room was smelly, had very old, dirty carpets, and an old TV with bad sound. A major gap between the picture presented on the web site and reality. The air conditioning system was so loud that it was difficult to sleep. Go there only if you are desperate to pay a low price.

Review collected in partnership with this hotel
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1Thank martisotope
damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Guest Thank you for your recent review. unfortunately it does not appear the resort met your expectations, which I am sorry to hear. We are planning to carry out some essential maintenance work in 2014 that will address your concerns and help us serve our guests better. In the meantime I will discuss your feedback with the team. Thank...

New Delhi, India
Reviewed 29 January 2014

stayed in june 2012 .. - nice hotel - great staff - nice breakfast - great ambiance I booked this hotel without knowing too much about it and it was in haste but i was very happy when i checked in as the staff was really helpful and the stay was nice.

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1Thank vivek_bansal
damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Traveller Thank you for your recent review. I will pass on your feedback to the team. Wishing you safe travels.

Pune, India
Reviewed 29 January 2014

I stayed in this property with my family. Definity loved our cozy stay. Rooms are big and spacious. Good for Long stays Resort is clean and well maintained. Staff is very helpful and friendly. they have a swimming pool; had given a look of a beach.. I felt almost on a beach. they have kids games along with play stations....

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1Thank divya_jain_2011
Plymouth, United Kingdom
Reviewed 25 January 2014

just come back from 4 week stay at Palm Royale and loved it! relaxing motel with wonderful pools and outside area, rooms were a little dated but clean and spacious. Didnt matter that it was away from central Cairns as to get the most from this area you need to rent a car.For the first week of our stay we...

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3Thank Rachel H
Tapa, Estonia
Reviewed 23 January 2014

We visited this hotel in August 2013, it was low season, wintertime. We needed a hotel in Cairns for rest between our three pre- booked excursions to Kuranda historic railway and skytrain, to Great Barrier Reef and to Australian outback. For that purpose location was perfect, but to city it was pretty long way. There was good shuttle connection from...

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Thank Vahur2014
Vancouver, Canada
Reviewed 21 January 2014

I stayed at the same hotel 18 years ago, loved the two huge swimming pools. Came back this time and found not much have changed, meaning nothing much done in 18 years. Lady at reception told me wifi is charged per hour, turned out she did not know what wifi meant, in this day and age, hotel does NOT have...

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Thank Monica3394
Melbourne, Australia
Reviewed 18 January 2014

We booked here expecting a clean comfortable motel with a restaurant on site to kick back and relax with family and friends, the motel guide in the room stated that there was a copy of the menu in the room, there wasn't, the receptionist stated thar he didnt have one when we asked, suggesting that we just look when we...

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2Thank Caz4817
Liverpool, United Kingdom
Reviewed 17 January 2014

The staff were lovely, the hotel was clean, but I wouldn't call it a 4*. The pool was decent but the main issue was the distance from Cairns central. It took about 40 mins to walk. There was a minibus by the hotel to pick up and drop off, but this only operated every two hours so you'd have to...

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1Thank Matt S

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Palm Royale Cairns

Address: 7 - 11 Chester Court, Cairns, Queensland 1870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $68 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palm Royale Cairns 4*
Number of rooms: 150
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Also Known As:
Palm Royale Cairns Hotel Cairns
Palm Royale Hotel Cairns
Cairns Palm Royale
Palm Royale Cairns Queensland
Hotel Style:
#21 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Palm Royale Cairns staff and other travellers.
6 questions
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Tranent, United Kingdom

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Questions? Get answers from Palm Royale Cairns staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room facing pool”
DYRM, 12 Apr 2017 | Read review
“all rooms have pool views”
tasvell, 29 Sep 2016 | Read review
“Chester Court rooms are quieter.”
newy-chic143, 5 Sep 2016 | Read review
“Our room was on Chester Court side and was quiet and over looked the lap pool”
jimmys642016, 2 Jun 2016 | Read review
“Facing swimming pool view is pretty but can be noisy if group people using the pool”
923scottj, 21 Apr 2016 | Read review
5 of 5