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Shangri-La Hotel, The Marina, Cairns

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#9 of 65 Hotels in Cairns
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Shangri-La Hotel, The Marina, Cairns
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2,383 Reviews from our TripAdvisor Community

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Showing 2,138: English reviews
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Darwin, Australia
Reviewed yesterday NEW

In the heart of Cairns, this property is very comfortable and the staff are friendly. Great choice of restaurants in close proximity, lovely pool area and close to CBD. Would definitely stay again. Good parking facilities undercover which you pay extra for but it's worth the convenience.

Review collected in partnership with shangri-la.com
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Helpful?
Thank JanYoung2512
tasmania
Reviewed 2 days ago NEW

Enjoyed our stay here. Our large 1 bedroom marina view suite was clean and comfortable with excellent furnishings. A huge wrap around balcony encompassed the suite with beautiful views of the marina. The reception staff were first class, very friendly and helpful. Buffet breakfast was included, also pre dinner drinks and canapes. Location was excellent, only short walk to shops....

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Helpful?
Thank taskatarina
Melbourne, Australia
Reviewed 2 days ago NEW

En-route to Lizard Island we stayed in Cairns for two days and chose the Shangri-La Hotel for its great location on the waterfront and easy walking distance to great shopping, restaurants and cool sea breezes. Check in very seamless and profession friendly staff, our room No 32, (recently renovated) overlooked the Marina and from our sun splashed balcony we enjoyed...

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Helpful?
Thank dougiependergast
Freiburg
Reviewed 2 days ago NEWvia mobile

We had a marvelous stay at the Shangri-La Hotel. Very friendly staff and management. When booking this hotel be aware that there are some newly renovated rooms and some older ones. The view from the rooms are great. The pool area is nice for relaxation and leasure-time. The breakfast is served next to the harbor. Make sure to come early...

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Helpful?
Thank Sebastian B
Pendleton, Indiana
Reviewed 4 days ago NEWvia mobile

This place is perfect for visiting the rainforest & reef. Walks along the water, shopping, restaurants, beautiful gardens in the center of the hotel, great pool, clean, beautiful views of the water and friendly staff. I can't say enough about this place. I ordered room service because I was do tired one evening. The food was great and they were...

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Helpful?
Thank Sanitysation
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Sanitysation, I relaly appreciate you taking the time to share you wonderful comments following your stay with us. I am pleased to read you had a great experience here at Shangri-La and we look forward to welcomgin you back again soon. Best Regards, Nic

Melbourne, Australia
Reviewed 4 days ago NEW

Wes stayed for a week here in room 1047 i have nothing bad to say about this trip or the Shangri-La everything was 100% Defenitly recommend staying there.. the pool was amazing even with kids they where not roudy it was luxery at a great price

Review collected in partnership with shangri-la.com
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Helpful?
Thank mrsboots81
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear mrsboots81, Thank you for your wonderful review and I am pleased to read you had a most enjoyable week with us here at Shangri-La. We look forward to seeing you back again very soon. Best Regards, Nic

North Yorkshire, United Kingdom
Reviewed 5 days ago NEW

+Upon arrival we were asked if we wished to upgrade which we decided to do - and ended up in a Marina view Horizon club room which was absolutely worth it! The view was amazing, the room beautifully appointed and decorated and a very large bathroom with separate walk in shower, huge bath tub etc, and a very large, furnished...

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Helpful?
Thank YorkshireCruisers
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear YorkshireCruisers, I really appreciate your wonderful review and thank you for taking the time to share your experience here at Shangri-La with others. Many thanks also for your lovely comments about Katrina, Holly and the Concierge who took great care of you. We look forward to our next opportunity to delight when you are next visiting our beautiful region....

Reviewed 6 days ago NEWvia mobile

Lovely event with plenty of rooms & tables for small to large groups of people as well as rooms for adults only,no couples only table you share your table with 8-10 more couples. Food was plentiful,you had rooms for the meat station rooms for salads,soups,a huge area for dessert & a huge hall way for the seafood. If you love...

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Helpful?
Thank tochol
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear tochol, Thank you for taking the time to review your Christmas lunch experience with us back in December. I am delighted you enjoyed the event and we hope to see you back again this year to celebrate the festive season once more. Best Regards, Nic

San Antonio, Texas
Reviewed 6 days ago NEW

As has been stated in other reviews, this hotel is right next to the Marina where the boats leave for the Great Barrier Reef. 5 minute walk. It is also adjacent to the Esplanade with all of it's restaurants, stores, and beautiful waterfront. We had a a bonus as our room overlooked the city, and we had a front row...

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Helpful?
Thank calsatx
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear calsatx, Thank you for such a great review and I am delighted to read you had a fantastic stay here at Shangri-La. We look forward to seeing you again soon. Best Regards, Nic

東京
Reviewed 6 days ago NEW

My plane arrived too early so was there at 5:30 a.m and my reservation of the room was only from the day - means can't check in till 2 p.m . Was too tired to go walk around the city but thanks to the great hospitality of the staff, spending almost 10 hrs outside the room wasn't boring at all!!

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Helpful?
Thank 凛りん呼
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear 凛りん呼, Thank you for your lovely review and I am delighted that our team took great care of you during your stay. We hope to see you back the next time you are visiting our beautiful region. Best Regards, Nic

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $216 - $474 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Reservation Options:
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri-La Hotel, The Marina, Cairns Queensland
Hotel Style:
#4 Spa Hotel in Cairns
#5 Business Hotel in Cairns
#8 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, The Marina, Cairns staff and other travellers.
32 questions
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Chevy Chase, Maryland
over a year ago
Langley City, Canada
11 days ago
Melbourne, Australia
2 months ago

See all questions (32)

Questions? Get answers from Shangri-La Hotel, The Marina, Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay a little extra for the Horizon Club.”
  • Cairns Marina.
 of 5 bubbles dougiependergast, 22 Mar 2017 | Read review
“Choose Horizon Club rooms with marina view”
 of 5 bubbles YorkshireCruisers, 19 Mar 2017 | Read review
“Marina view and sea view rooms are identical. Marnia view rooms are far from the lifts you have to walk a lot & its a big hotel.”
 of 5 bubbles , 16 Mar 2017 | Read review
“Request a Marina view room.....amazing sunrise.”
 of 5 bubbles 21thomasb, 14 Mar 2017 | Read review
“Rooms overlooking the marina are good”
 of 5 bubbles 145terryg, 1 Mar 2017 | Read review
5 of 5