We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel, The Marina, Cairns

Save
Traveller (1262)
Room & Suite (628)
Dining (92)
Overview
  • Excellent46%
  • Very good33%
  • Average13%
  • Poor5%
  • Terrible3%
Travellers talk about
“horizon club”(291 reviews)
“club room”(63 reviews)
“north restaurant”(31 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
5 Star Hotel
All hotel details
Offers from Shangri-La Hotel, The Marina, Cairns
Special Offer: Book Direct and Save
Hotel deals
Offers from Shangri-La Hotel, The Marina, Cairns
Special Offer: Book Direct and Save
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
1 Aug2 Aug
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 2 partner sites to see rooms from US$276.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cairns hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "a411aa9e20ff4948b5bbb8206922d23d", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":256449,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[51383513],"additionalContentIds":[],"pollCount":0,"checkin":{"day":1,"month":8,"year":2018},"checkout":{"day":2,"month":8,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":276,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"a411aa9e20ff4948b5bbb8206922d23d","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":276,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":-1,"lowestMetaPrice":276,"highestMetaPriceDisplay":-1,"hotelName":"Shangri-La Hotel, The Marina, Cairns","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImE0MTFhYTllMjBmZjQ5NDhiNWJiYjgyMDY5MjJkMjNkIiwiQUlLIjoiOWUwNmQ2MjNlNWI5NGVmN2IyNTA3NzA2MWRiODFkMTkifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "01/08/2018", "checkOut": "02/08/2018", "lowestPrice": "US$276", "hasDates": true, "hacComplete": false, "contentIdMappings": {"51383513":"GetARoom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (2,797)
Filter reviews
2,506 results
Traveller rating
1,127
825
349
127
78
Traveller type
Time of year
LanguageEnglish
More languages
1,127
825
349
127
78
Show reviews that mention
All reviewshorizon clubclub roomnorth restauranthorizon roomone bedroom suitethe great barrier reefpool bartour deskan upgradereef terminalbit datedshopping centrefantastic locationbuffet breakfastcanapesbalconyconcierge
FilterEnglish
Updating list...
1 - 5 of 2,506 reviews
Reviewed today

Located on the water at Cairns is a very good start and after slight delays at check-in, we were offered a bottle of wine for the delays - geez, was 5 minutes and we were not bothered, however was a nice touch and appreciated that...More

Thank Le0nieS2016
Reviewed yesterday

Room we stayed at was gorgeous with a Marina view. There is a sofa on th balcony, where you can feel the breeze coming from Maria bay. And what I loved was morning buffet with 100% fruits juices and excellent coffee espresso choices. There was...More

Thank Massa D
Reviewed 3 days ago

We were upgraded to a beautiful corner room that had a great view of the city and marina. The hotel itself is quite large and is a little tired, however it was clean and suited our needs whilst we were in Cairns. We stayed for...More

Thank Vanessa K
Reviewed 6 days ago via mobile

My family stayed at this hotel for 3 nights in June 2018. The hotel is in a lovely location by the marina and the bar/ restaurant is lovely at night. The rooms themselves are tired and do not live up to the 5 star rating...More

Thank Stosw
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 5 days ago

Dear Stosw, Thank you for taking the time to review our hotel. I apologise that we did not meet you expectation and your stay wasn’t as enjoyable we hoped it would be. Customer feedback is crucial to our business at all levels and your observations...More

Reviewed 1 week ago

My title states it all. Paid for view room of marina which is nice. Everything else was fairly average. The hotel is geared towards the Asian market more so than western market. Breakfast was packed and crazy, won't go there again. If you want the...More

Thank goose1234
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 5 days ago

Dear goose1234, Thank you for taking the time to review our hotel. I apologise that we did not meet you expectation and your stay wasn’t as enjoyable we hoped it would be. We appreciate your comments and can only hope that you will consider returning...More

View more reviews
About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$155 - US$335 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#9 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$155 - US$335 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#9 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1262)
Room & Suite (628)
Dining (92)
Pool & Beach (87)
Amenities (13)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
Blueenvy
16 May 2018|
AnswerShow all 3 answers
Response from Bogdan T | Reviewed this property |
All Horizon Rooms, meaning those facing, and with terrasses on, thé marina have already been refurbished and very tastefully so, I should add. They are comfortable, modern, elegant and with breathtaking views. We stayed... More
0
Votes
Blueenvy
16 May 2018|
AnswerShow all 4 answers
Response from Lyndy L | Reviewed this property |
I did not use a laundry there but guarantee there is an ability to get clothes laundered.
0
Votes
jphillsaw
22 December 2017|
AnswerShow all 8 answers
Response from Rosie1552 | Reviewed this property |
As we flew into Cairns we didn't have a car so I don't know although I believe there is a public car park nearby.
0
Votes
Room Tips
"Love the Marina & Esplanade views."
Read review
"Request Marina view, but close to the pool."
Read review
"Rooms over looking the Marina are great."
Read review
"The Marina View Rooms have a great view but importantly, better water pressure in the bathroom."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing