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Hotel is in a great location. Our room had a great view over the Marina. The Staff were friendly and helpful enough. I do agree with some other reviews that the rooms need a refresh. Our room looked as if a refresh had been attempted....More
Spacious modern rooms, immaculate and comfortable. Our room didn't have much of a view but then again we were only there for three days and our days were filled with tours.
The staff here is cordial and accommodating. During our stay they had a problem...More
We stayed at the Shangri-La, The Marina for two nights in late February on a last minute trip to Cairns. Due to our late booking quite a few of the hotels we would usually stay at in Cairns were booked out or only had very...More
2 Thank Stephen R
Response from Helena M, Public Relations Manager at Shangri-La Hotel, The Marina, CairnsResponded 5 days ago
Thank you for taking the time to write such a detailed review on your recent stay with us. Customer feedback is crucial to our business at all levels, your observations have been shared at our morning operations briefing and have already contributed to...More
Location is good, staff really very friendly.
However, the rooms are generous but not new and the entire place is a bit dated. Also, they seem to have difficulties to manage humidity. What else...? Well in terms of general standard of facilites and accomodation, it...More
Response from Helena M, Public Relations Manager at Shangri-La Hotel, The Marina, CairnsResponded 6 days ago
Dear wxd, Thanks for taking the time to write a review about your stay. We have recently announced guest room transformations that will be commencing this month. As part of the new look, the guestrooms will focus on modern simplicity with nautical accents and a...More
By far the best location! Right on the marina, on top of wonderful restaurants and activities. Short stroll to town and the casino. The room was nice, nothing fancy but clean and comfortable. The concierge was wonderful, as was all the staff. Definitely recommend.
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 1 week ago
Thank you for taking the time to share your stay experience and your fantastic review. We are delighted to hear you thoroughly enjoyed stay and look forward to seeing you again soon.
The Horizon club is located up stairs away from the public and other guests .its a beautiful room where you can have breakfast, read the paper and relax the staff are very attentive and the food is lovely.Then in the... More
The Horizon club is located up stairs away from the public and other guests .its a beautiful room where you can have breakfast, read the paper and relax the staff are very attentive and the food is lovely.Then in the afternoon between 5-7pm is afternoon tea with drinks,snakes and finger food tea,coffee and alcohol and soft drnk .the staff are very friendly and help .i loved staying there very much.