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Shangri-La Hotel, The Marina, Cairns

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#9 of 68 Hotels in Cairns
Certificate of Excellence
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Shangri-La Hotel, The Marina, Cairns
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2,267 Reviews from our TripAdvisor Community

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Showing 2,037: English reviews
Reviewed yesterday NEWvia mobile

Well located on the harbour overlooking the boats in the harbour. The rooms have recently been refurbished so very comfortable and well decorated. Service at check in was a bit awkward not helpful and welcoming

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Helpful?
Thank Michael S
New York City, New York
Reviewed 2 days ago NEW

The Shangra-la staff was was amazing. They went out of their way to meet our special needs. The view from our room was spectacular; nothing can top watching sunrise over the mountains from our terrace.

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Thank SCL2014
Atlanta, Georgia
Reviewed 2 days ago NEW

great location, superb super-duper staff very customer-centric, everyone had a smile and could not do enough for us. Room was nice and the views more than gorgeous - facing ocean. Cannot say enough positives about this place and the staff.

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Thank mausal64
New York City, New York
Reviewed 2 days ago NEWvia mobile

I stayed here for two one-night stays before and after doing the Pro Dive liveaboard trip out of Cairns. The hotel is about a 10 minute walk to Pro Dive, 5 minutes to the restaurants and bars across from the Lagoon. The hotel is comfortable, has a nice pool and great balcony views of the marina. Some of the furnishings,...

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Thank Margaret M
Islamorada, United States
Reviewed 3 days ago NEW

Hotel is in a good location and courtyard is nicely planted. Beyond that though, there are quite a few disappointing things - many front desk staff do not speak even passable English, rooms a spartan, king bed was uncomfortable with ridge in the middle, "business center" is a joke (only a single computer, not even a printer), pool bar is...

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Thank David H
Melbourne, Australia
Reviewed 5 days ago NEW

Visited this establishment for the buffet breakfast only. The quality/choice was excellent. Scrambled eggs were creamy and fluffy, not rubbery like so many other buffet breakfasts. Lovely freash fruits, pastries, yoghurts etc. The friendly chefs will cook you fresh eggs, pancakes and French toast while you wait. Great coffee and a good selection of teas are availabe. Attentive and friendly...

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Thank colin s
Maitland, Florida
Reviewed 5 days ago NEW

Large hotel right in the marina. Easy cab ride from the airport (no Uber). Easy check-in and a very large room. Included breakfast was nice. My wife and I had to laugh at the hallway length going to our room. I actually paced off 130 paces from room to elevator, most in a straight narrow hall. A minor inconvenience. Otherwise,...

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Thank wkiser44
Reviewed 5 days ago NEW

Comfortable hotel with very helpful, efficient staff. Views of the marina or views of the gardens are options. It is handy for exploring Cairns and for trips to the Barrier Reef. Breakfast is buffet style and can be very busy. There are plenty of alternatives in the town. The pool is a good place to cool off.

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Thank William T
East Sussex, United Kingdom
Reviewed 1 week ago

We arrived for one brief night here after a very late flight from Darwin. We arrived at the Shangri La at about 12.45 am instead of 11.00 pm due to some technical problems. We knew we had to get up at 5.00 am to catch a flight. Darren (I'm pretty sure that is his name) could not have been more...

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Thank Tootlepip3
Baotou, Inner Mongolia, China
Reviewed 1 week ago

So this just happened to me, I've been looking at an ad for $1 oysters as soon as I checked in. It is in the elevator, and in the lobby beside the main reception desk. I have been waiting days to be able to "enjoy" the $1 oyster special. My girlfriend and I went down to the restaurant at 8pm,...

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Helpful?
1Thank Etam_flys

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $186 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Reservation Options:
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri-La Hotel, The Marina, Cairns Queensland
Hotel Style:
#4 Spa Hotel in Cairns
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, The Marina, Cairns staff and other travellers.
24 questions
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Questions? Get answers from Shangri-La Hotel, The Marina, Cairns staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean view on 2nd floor and that is the same level as the pool.”
 of 5 bubbles mausal64, 7 Dec 2016 | Read review
“Pick another hotel!”
 of 5 bubbles H9691JOdavidh, 6 Dec 2016 | Read review
“Marina view rooms are closer to elevator.”
 of 5 bubbles wkiser44, 4 Dec 2016 | Read review
“The quieter rooms face the garden”
 of 5 bubbles 840WilliamT, 4 Dec 2016 | Read review
“Request a room with a Marina view balcony”
 of 5 bubbles Etam_flys, 1 Dec 2016 | Read review
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