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Pierpoint Rd, Cairns, Queensland 4870 Australia
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Hotel direct offer!Exclusive Member Rate
Booking.com
US$265
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Free cancellation until 07/10/22
Expedia.com
US$266
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Free cancellation until 08/10/22
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Shangri-La.com
US$249
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Traveller (1822)
Room & Suite (860)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La The Marina, Cairns
Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 70 hotels in Cairns
Location
Cleanliness
Service
Value
Travellers' Choice
Experience the warmth of our genuine Australian hospitality at the Shangri-La The Marina, Cairns. We are the ideal destination for a stop-and-flop holiday while also making a perfect base for exploring the delights of Tropical North Queensland. We sit on Cairns' famous Marlin Marina providing guests with both a direct gateway to the Great Barrier Reef as well as the many tours that venture north to the Daintree Rainforest. Take a refreshing dip in our private swimming pool, gaze across Marlin Marina to the mountains on the far side of Trinity Inlet or linger in our waterside restaurant The Backyard to savour the flavours of the Far North. The hotel boasts 255 contemporary rooms and suites – with all boasting a private balcony or terrace -- as well as three restaurants and bars, a gym, tour desk, secure undercover parking and free wifi. We also put the safety and security of guests first with our Shangri-La Cares promise a commitment to ensuring your wellbeing while in our care. Please note - our swimming pool will be closed for maintenance from August 23 to September 6, 2021, with alternate arrangements available.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids pool
Highchairs available
Car hire
Paid public parking on-site
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Fence around pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
VIP room facilities
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Harbour View
Great View
Languages Spoken
English, French, Arabic, Chinese and 11 more
Hotel links
Special Offer:Exclusive Member Rate
3371Reviews57Q+A100Room tips
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Most Recent
JElliot32 wrote a review Today
New South Wales, Australia3424 contributions1067 helpful votes
Had one night at the Shangri-La and whole experience was a seamless dream. Check-in was smooth as, our room including bathroom was spacious, airy and beautifully appointed with lovely view overlooking the waterfront. Got up early for sunrise and so pleased I bothered. it was breathtaking! Didn't swim in the pool but did use the gym, which was well maintained. Superb smorgasbord breakfast.
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Date of stay: September 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DeePratt wrote a review Aug 2022
Mosman, Australia45 contributions19 helpful votes
+1
Hotel's Favourite
From the moment we checked in we have received very friendly happy service. Beautiful spacious room with a view of the whole marina. All the fantastic restaurants are along the boardwalk downstairs. Don’t look anywhere else, this is the place to stay. August 2022 Great place to stay.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Make sure you check the weather predicted for the dates you choose to stay. The southerlies are...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Becclamb wrote a review 25 Sep
Mackay3 contributions1 helpful vote
Nice room with a good view and location however …. Check in was a disaster and took forever! Our room was at least a 5 minute walk from reception, with numerous lifts and only one way to enter and exit the hotel! We actually had to prepare ourself for the walk back to the room! Our bed was two single beds pushed together, one being soft and the other having a huge lump in the middle, that constantly moved when either myself or my partner moved! The hotel itself was a little run down and we’ve have had nicer and more accommodating stays in places that cost half as much! Would not recommend!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SLMC Marketing, Other at Shangri-La The Marina, Cairns
Responded yesterday
Our location at Cairns Marlin Marina, and the regional height restrictions applied to the waterside buildings, mean the hotel is only three storeys tall and occupying a large footprint. This design guarantees the majority of guest rooms and suites enjoy a view across Trinity Inlet, Trinity Bay or central Cairns but some rooms are away from the lifts linking passenger floors with the lobby. We find most guests appreciate the views and are not bothered walking 100m along a quiet and air-conditioned corridor. But thank you for taking the time to share those thoughts about your stay, guest feedback is always important to us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ChristineH4132 wrote a review 24 Sep
Brisbane, Australia265 contributions73 helpful votes
We attended a birthday party here with family. The staff were lovely and the venue was beautifully lit up. My only complaint was the gravel flooring. My ankle went one way and I went the other many times and I was wearing flats. The food was lovely, my favourite was the fish tacos. The girl in the drinks van was lovely, friendly and helpful. It’s a lovely venue right on the marina.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SLMC Marketing, Other at Shangri-La The Marina, Cairns
Responded yesterday
Thanks for taking the time to share those thoughts about your recent visit to Shangri-La The Marina, Cairns. And we hear you about the gravel floor in The Backyard, with that particular feature of the garden soon to be replaced by something more footwear friendly.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rich8rd wrote a review 21 Sep
Brisbane, Australia29 contributions51 helpful votes
+1
Can’t beat the location for access to great restaurants, casino, board walk, ferry terminal. Pool is a hit with the kids. Got 2 suite overlooking the harbour for 5 nights , interior is a bit dated for one of them. Service is prompt and courteous, no complaints at all. Would stay again if good promotion going on in the future. Horizon club room is well stocked all sorts of alcoholic beverages and snacks.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SLMC Marketing, Other at Shangri-La The Marina, Cairns
Responded yesterday
Thanks for sharing those thoughts about your recent stay with us Richard. Guest feedback is always important and I will share your observations with the team. And we hope a promotion catches your eye again and you can return to see us soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trish W wrote a review 19 Sep
Adelaide, Australia52 contributions16 helpful votes
Our first night on a recent trip to FNQ was spent in a Marina View room in this lovely hotel. Spotlessly clean, great layout and view, it was lovely and quiet after a day of travelling. Excellent service from the staff we encountered and the only thing I would recommend that if you intend to eat at the hotel restaurant, you book in advance as no allowance is made for hotel guests and being on the Marina, it is very popular .
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Date of stay: September 2022
Location
Service
Sleep Quality
Room Tip: Rooms closer to the Marina seem to be quieter
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SLMC Marketing, Other at Shangri-La The Marina, Cairns
Responded yesterday
Thanks for sharing those thoughts about your recent stay with us 263trishw. Guest feedback is always important and I will share your observations with the team. And we agree about making dinner reservations well in advance, with that recommendation applying to most eateries around town. Cairns is busy at the moment and it's best to book ahead when planning to eat out.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ed wrote a review 16 Sep
United Kingdom5 contributions1 helpful vote
Comfortable beds, large, spacious rooms, good views and a great swimming pool in a fantastic location by the marina - plenty of restaurants and shops around. Only a couple of downsides - thin doors so you can hear people talking and moving outside in the corridor and the fridge was actually a freezer! It froze my bottles of water and lemonade solid! Would have been nice to have a bath along with the walk in shower, it could definitely fit one but a part from that a lovely hotel - just don’t pay for the pricey food, go out into the city where there are plenty of places to eat and drink.
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: You might have to wait awhile for your bags to be delivered to your room and to actually...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PhoebeNJ wrote a review 15 Sep
Australia4916 contributions1300 helpful votes
+1
Came here for a conference and decided to choose this hotel due to reviews and also location. The hotel is right at the heart of action in Cairns. All very walkable to restaurants, shops and Convention Center. Hotel has great amenities and the service is very professional. Definitely recommend.
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Date of stay: September 2022Trip type: Travelled on business
Room Tip: View of Marina is great
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Glenys wrote a review 13 Sep
14 contributions1 helpful vote
Despite noise from other guests (not the hotels fault) the slamming doors were a pain. My door could not be closed quietly.. They need some sort of door closers. The room was really good. The service was great.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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queenhotcheapsuit wrote a review 10 Sep
Melbourne43 contributions44 helpful votes
+1
I booked a horizon club suite at $650 a night as a birthday treat. It was awful. Room is not well designed or cleaned. no bottled water. Pool furniture in disrepair. The only nice things I can point out are the Dyson hairdryer and nice marina view. Otherwise poor value for money.
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Date of stay: September 2022
Location
Service
Sleep Quality
Room Tip: Avoid Horizon club and rooms 35-45 as they are FAR from lifts
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$194 - US$292 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la hotel, the marina, cairns hotel cairns
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
255
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Frequently Asked Questions about Shangri-La The Marina, Cairns
Which popular attractions are close to Shangri-La The Marina, Cairns?
Nearby attractions include Esplanade Boardwalk (0.4 km), Cairns Esplanade Lagoon (0.3 km), and Michaelmas Cay (0.4 km).
What are some of the property amenities at Shangri-La The Marina, Cairns?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La The Marina, Cairns?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La The Marina, Cairns?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La The Marina, Cairns?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Shangri-La The Marina, Cairns?
Conveniently located restaurants include Tha Fish, Orient Express Sushi Train, and Waterbar & Grill Steakhouse.
Are there opportunities to exercise at Shangri-La The Marina, Cairns?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Shangri-La The Marina, Cairns located near the city centre?
Yes, it is 0.8 km away from the centre of Cairns.
Are any cleaning services offered at Shangri-La The Marina, Cairns?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La The Marina, Cairns offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La The Marina, Cairns?
The staff speaks multiple languages, including English, French, German, Italian, Chinese, Portuguese, and Hindi.