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Rydges Plaza Cairns

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441 Reviews from our TripAdvisor Community

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Showing 423: English reviews
Queensland, Australia
Reviewed 19 January 2016

I stayed with a friend overnight here due to the location near the nightlife. Upon checking in the not so friendly staff were too busy telling us that it would cost $50 to bring someone back to the room that they didn't explain anything else to us. (We entered the lobby with another friend but they had already booked their...

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Helpful?
1Thank KR758
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear KR758 Thank you for your feedback. I am surprised you found the staff unhelpful as this is very out of character for the team as you can see from previous reviewers comments. Regardless I will be following up with the Front of House Manager regarding your comments. I can also assure you that the maintenance issues raised were actioned...

Reviewed 17 January 2016

Great location, very friendly staff on arrival and everything ready for us. The room was clean and tidy with comfortable beds. We were there for the local basketball game and the location is great with it being only a short walk to the game. Higher floors are better as you get away from the nightclub noise. Breakfast was good in...

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Helpful?
3Thank Donna N
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Donna N Go the mighty Taipans! Thank you for a wonderful review and I am glad we were able to host you for your night away. Hope to see you again soon. Joel Day General Manager

Adelaide, Australia
Reviewed 16 January 2016

We chose this Hotel for a 1 night stay based on Rydges general reputation and the Hotels location. Some sights list it as a 4 Star some 3.5 but in its current state of repair it barely rates 3 STARS. It was Just Okay for a 1 night stay, the room we checked into looked OK but very dated and...

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Helpful?
3Thank Wayne S
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Wayne S Thank you for your review. I am happy to say we are currently under going soft refurbishments of the property and hope to have this finalised by the middle of the year. I hope you have an opportunity to experience our refreshed property in the future. Joel Day General Manager

Brisbane, Australia
Reviewed 14 January 2016

Staff friendly and helpful, that is the best thing I can say about this hotel I travel extensively in Australia for business and basically booked this hotel based on the name and satisfaction experienced at other Rydges hotels. The hotel is well overdue for refurbishment or a bulldozer. An old building musty smell permeats the property. I stepped into the...

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Helpful?
2Thank IanNOWELL
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear IanNOWELL Thank you for taking the time to share your feedback. I am glad the staff were able to look after you so well. I am sorry to hear you found the property to be a little outdated. Being in the tropics we do compete with excessive moisture building up and we do take measures to improve this. We...

Cairns, Australia
Reviewed 11 January 2016

I stayed for 2 nights in the Plaza and was not disappointed in the least. The room was spacious, comfortable and clean. The staff (front desk, housecleaning, room service and chef) were very polite, professional and exceedingly helpful. The food on offer was amazing. One very positive memorable instance was when I ordered the pizza - the chef ran it...

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Helpful?
2Thank Doctor_Damien14
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Doctor_Damien14 Great to hear you enjoyed your stay and thank you for taking the time to share your experiences with the Trip Advisor Community. At Rydges Plaza Cairns we strive to deliver the best possible service and I am glad to hear the team did not disappoint. Hope to see you again very soon. Joel Day General Manager

Mission Beach, Australia
Reviewed 3 January 2016

We had a couple of nights here recently and found the hotel ok. It has an excellent position but is a little dated and could do with a room make over. Suggest getting a room on the highest floor to escape some of the road noise. Overall not bad we will stay again in a crunch. Staff were friendly and...

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Helpful?
Thank Michael P
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Michael P Thanks for your feedback. Glad to hear you found the hotel ok. Trust me we are working on the WOW and hope to welcome you back soon to experience it. All the best! Joel Day General Manager

Townsville, Australia
Reviewed 28 December 2015 via mobile

For $139 I have expected much better room conditions! The tv reception was aweful. The walls were mouldy and the furniture very dated. The bath tub had been fixed with a putty looking material. And I wouldn't call it a balcony as you cant even fit a chair on there!

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Thank Sabine O
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Sabine O My Front Office Manager will be in contact shortly to discuss this further. Joel Day General Manager

Sydney, Australia
Reviewed 16 December 2015

This was a tidy hotel, very clean, wonderful helpful and friendly staff, just smells a little musty. Sheets were good, bed was on the firm side, great pillows, Room was tidy. Has a great supermarket just around the corner. Only a short walk to the centre of Cairns so from a business view very handy. Also walks to Esplanade restaurants...

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Helpful?
1Thank Robyn C
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Robyn C Thank you for the great review. I am pleased you found the room comfortable and the location to your liking. The musty smell is something all hotels in FNQ continue to combat and we are trialing a new method to hopefully eliminate this. If you are ever in town do pop in again. Joel Day General Manager

Cairns Region, Australia
Reviewed 13 December 2015

central location but no real views, staff were polite and friendly. rooms are looking very damaged both walls and furniture and saw cockroaches running around. they've tried with the decor but ive seen better travel lodges. im a local and stayed rather than driving home. if i had been a tourist i would have been very dissappointed

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Helpful?
Thank Suzan N
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Susan N Thank you for your review and I apologise your stay was not as one would of hoped. The hotel is an older property however we are correcting faults as they occur and have begun a soft refurbishment of the hotel rooms. I will be sure to have our maintenance departing prioritise room 909 on the list. I...

Cairns, Queensland, Australia
Reviewed 8 December 2015

Pool was nice. Sauna area a bit dumpy looking, needs a makeover. Bathroom definitely needed a makeover. New style tv with an array of plugs for different media. But funnily enough tv reception was poor. (I didn't think that happened anymore in the digital age?). View of rooftops average. Got a special' deal but it was no more special than...

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1Thank kathy1932
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Kathy1932 Thank you for your review. As has been stated in the previous reviews we are an aging property and there are current soft refurbishments being rolled out. We are also looking into updating the bathrooms in the future so watch this space. I hope you have the opportunity to experience our refreshed rooms. Joel Day General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Modernly appointed rooms overlooking the Cairns CBD. 5 minutes walking distance from the Cairns Convention Centre, Reef Casino, dining precinct, Birch carroll and Coyle cinemas and Cairns Central shopping centre. ... more   less 

Additional Information about Rydges Plaza Cairns

Address: Cnr Grafton and Spence Streets, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $150 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Plaza Cairns 4*
Number of rooms: 101
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Also Known As:
Rydges Plaza Cairns Hotel Cairns
Rydges Plaza Hotel Cairns
Cairns Rydges Plaza Hotel
Rydges Plaza Cairns Queensland
Hotel Style:
#32 Luxury Hotel in Cairns
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Questions & Answers

Questions? Get answers from Rydges Plaza Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Level 10 had a nice view.”
 of 5 bubbles 12stefaniem, 16 Feb 2017 | Read review
“Higher floors have better views.”
 of 5 bubbles wildbrumby58, 13 Jan 2017 | Read review
“Maybe the higher floors are better as mine was on the 4th floor.”
 of 5 bubbles yv00net, 17 Dec 2016 | Read review
“Ask for refurbished rooms”
 of 5 bubbles BindH, 9 Dec 2016 | Read review
“ask for a room above level 5 for a view”
 of 5 bubbles Jacolas, 5 Dec 2016 | Read review
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