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Rydges Plaza Cairns

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441 Reviews from our TripAdvisor Community

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Showing 423: English reviews
Canada
Reviewed 2 December 2015

Booked with this hotel nine months in advance for a 4-night stay, yet was given what I think is one of their worst rooms, Room 704. If you are given this room don’t walk, run away fast and refuse to take it. Ceiling had water damage, the plaster was pealing, washroom leaking and carpet dirty, someone moved a drop ceiling...

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Helpful?
1Thank mr_cruiser
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Mr Cruiser Thank you for taking the time to share your experiences and giving us the opportunity to respond. I was not aware of the state of this very room and have shared with both the maintenance and housekeeping teams to have the issues raised rectified as soon as possible. I am glad the staff were able to accommodate...

Cairns, Australia
Reviewed 1 December 2015

I stayed here for 2 nights on a business trip and my stay on the first night was comfortable- rooms were fine, nothing special- Kia at the front reception desk was lovely and willing to help with everything I needed. On my second night, a function was scheduled at the outdoor pool for a group of swearing, extremely loud (yelling...

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Helpful?
Thank hills108
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Hill108 Thank you for your review and we are sorry to hear you found your stay less than satisfactory. I apologise that the noise from our pool disturbed your stay and I will be reviewing the screening process for functions moving forward. Rydges Plaza Cairns is a multi function property and we do host a range of functions and...

Worcester Park, United Kingdom
Reviewed 24 November 2015

This hotel is right in the middle of town and a short walk to the Fleet Terminal, which is where most of the Reef tours depart from. The front desk were helpful and informative. The room was a decent size and reasonably quiet given that there are a number of hostels nearby. It is also near to a number of...

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Helpful?
2Thank Simon160606
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Simon160606 Thank you for the review from your recent stay and its great to hear you enjoyed your time with us. Hoping to see you again very soon! Joel Day General Manager

Reviewed 22 November 2015 via mobile

I stayed at Rydges for 6 days and loved my stay! Big shout out to staff who were very friendly and catered my every need. Rooms are older, but clean. Balcony was small, but there! Great location, brilliant pool area with shade options. It was always quiet during my stay. There was a pool party on Sunday, which would have...

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Helpful?
2Thank Smegul22
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Smegul22 Thank you for your glowing review from your recent stay. Value for money is what we set out to provide and I will be sure to pass on your praise to the hotel staff. Remember there is no age barrier for our pool party and all are welcome. Looking forward to welcoming you back very soon. Joel Day...

Yungaburra, Australia
Reviewed 18 November 2015

I spent three nights in this hotel. It was very, very average. The building is very old and looking shabby in parts. Some moderrnisation has taken place but more is required. Location good. The room was quite large, quiet and the bed was comfortable. The amenities were fine. Interesting view from the 8th floor. I was astonished however on the...

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Helpful?
1Thank Peter L
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Peter L Thank you for your feedback from your recent stay. While I can say it is a bit of a mixed review I would like to thank you for your praise towards the staff and restaurant facilities. In regards to your room service I will be addressing ths with our housekeeping manager. Thank you again I look forward...

Glenorie, Australia
Reviewed 17 November 2015 via mobile

Clean and tidy. Comfy bed. Quiet. Friendly staff. Older style bathroom- could do with an update. Nice easy 5 min stroll to the esplanade. Good free internet. Only issue is the TV reception is very grainy. Might need an antenna upgrade but it could just be the area. All in all pretty good

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Helpful?
1Thank Mpcwhittaker24
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Mpcwhittaker24 Thank you for your review from your recent stay and thank you for your continued support. I am pleased to hear you enjoyed your stay and I will be sure to pass on your comments regarding the TV reception to Mark our Maintenance Manager. Remember 3rd times a charm! Joel Day General Manager

australia
Reviewed 16 November 2015

Spent just one night here and had a great sleep. Could have been the after effects of a long drive but room was clean and comfortable. Buffet breakfast the next morning was great. Very convenient location. Short stroll to plenty of eateries and entertainment.

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Helpful?
1Thank Jane C
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Jane C Thank you for the review. It is a shame you only had the chance to stay one night however I am pleased it was a well rested break from your road trip. Do come say hello if your passing through cairns again. Joel Day General Manager

London
Reviewed 7 November 2015

Visiting Cairns for work, the hotel was well positioned for walking/riding to our meeting venues but also to the esplanade and Cairns' fantastic cycle network. Great service at reception and very clean and functional rooms My only complaint would be a wish for a shower that didn't use curtains (shower pressure was exceptional though), some moisturiser with the shampoo/conditioner and...

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Helpful?
1Thank ozchickybabe
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi ozchickybabe Thank you for taking the time to provide us with feedback from your recent stay. Great to hear you enjoyed your stay with us and I hope we can welcome you back again soon. Hopefully then you will have more time to explore the beautiful city. Hope this finds you well. Joel Day General Manager

Melbourne, Australia
Reviewed 6 November 2015

The hotel is conveniently 3 blocks from the esplanade but is tired and needs and renovation around bathrooms and hallways. Bed was uncomfortable and when I first accessed my room the shower was running (not significantly but not just dripping) Not sure how long since was cleaned or stayed in but a waste of water. You had to get a...

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Helpful?
1Thank Peter S
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Peter S Thank you for taking the time to provide the feedback from your recent stay. I am sorry to hear that it was comfortabe as possible. I am pleased to say we are currently rolling out a soft refresh of the rooms and we are also in discussions regarding a possible bathroom upgrade so what this space. Feedback...

Goa
Reviewed 28 October 2015

We stayed at the Rydges Plaza Cairns for 2 nights and I'd say it has an ideal location with access to Esplanade, shopping centers, restaurants, the wharf and everything that'd matter to you while you're in Cairns. We moved around the area for 2 days and realized we were right in the center of everything. The staff at Rydges Plaza...

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Helpful?
1Thank QJohann
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi QJohann I love receiving feedback from happy customers and thank you for your review. We work hard here at Plaza Cairns to deliver a memorable experience for every one of our guests and I am glad you enjoyed your stay. I do hope we have the oppurtunity to welcome you back in the future. All the Best! Joel Day...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Modernly appointed rooms overlooking the Cairns CBD. 5 minutes walking distance from the Cairns Convention Centre, Reef Casino, dining precinct, Birch carroll and Coyle cinemas and Cairns Central shopping centre. ... more   less 

Additional Information about Rydges Plaza Cairns

Address: Cnr Grafton and Spence Streets, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $150 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Plaza Cairns 4*
Number of rooms: 101
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Also Known As:
Rydges Plaza Cairns Hotel Cairns
Rydges Plaza Hotel Cairns
Cairns Rydges Plaza Hotel
Rydges Plaza Cairns Queensland
Hotel Style:
#32 Luxury Hotel in Cairns
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Questions & Answers

Questions? Get answers from Rydges Plaza Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Level 10 had a nice view.”
 of 5 bubbles 12stefaniem, 16 Feb 2017 | Read review
“Higher floors have better views.”
 of 5 bubbles wildbrumby58, 13 Jan 2017 | Read review
“Maybe the higher floors are better as mine was on the 4th floor.”
 of 5 bubbles yv00net, 17 Dec 2016 | Read review
“Ask for refurbished rooms”
 of 5 bubbles BindH, 9 Dec 2016 | Read review
“ask for a room above level 5 for a view”
 of 5 bubbles Jacolas, 5 Dec 2016 | Read review
5 of 5