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Novotel Cairns Oasis Resort

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2,062 Reviews from our TripAdvisor Community

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Showing 1,838: English reviews
Gilroy, California
Level Contributor
96 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 5 days ago NEW via mobile

This hotel is a very nice facility with easy access to the CBD or the waterfront. The staff is friendly and many restaurants are easily accessed. The pool is very nice and a well used family feature. Pool bar staff could be improved but generally adequate. Fruit bats nest in trees adjoining the hotel and a source of interest.

Helpful?
Thank Fred G
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Fred G, Thank you for your review and as you found out the hotels location is so central that we are ideally placed to explore Cairns from as the restaurant strip, shops and Cairns waterfront is all just a short walk away. We are roling out a guest engagement training programme for all staff and are looking at rotating... More 

Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Location is really good,the hotel has a very nice big pool and a pool bar, room was fine but I was in ground floor so no view. Breakfast is good. Staff very friendly, the only negative was that I had to wait a while to check in.

Helpful?
Thank marianthi79
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear marianthi79 So glad to hear you enjoyed your stay with us. Perhaps next time you stay, request a higher floor room and hopefully we could accommodate that for you. We would love to see you again and give yourself to opportunity enjoy the swim up Aqua Bar and yummy cocktails! Kind regards Michael James Rooms Division Manager More 

Melbourne, Australia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

Stayed for 3 nights. Location central. Looks picture perfect - but appearance is deceiving Aircon not working in room - advised staff first morning, still not fixed by the time we left 3 days later. Breakfast egg-station manned first day, but eggs butchered. Not manned on other 2 mornings. Tables not cleared with any regularity, and were dirty/sticky even after... More 

Helpful?
Thank Samjam1949
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Samjam1949, Thank you for your review and I do apologise that we did not meet your expectations. I have brought your concerns to my team and we are working on our breakfast offering from service to presentation and quality. It is only through honest feedback that we have the opportunity to improve our service and offering and guest experience... More 

Travellers are raving about these Cairns hotels

Gent, Belgium
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

so, first I should say I write this from a European perspective, and - as might be clear from other reviews I did - I travel a lot and spend like two thirds of my time in hotels. This being said I should repeat I basically only stay in hotels for work-related visits to the respective places I would be... More 

Helpful?
Thank Patrick V
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Patrick V, I apologise that we did not meet your service expectation and you are right our guests are at the centre of what we do and so should be given that consideration. WE are rolling out a guest focused training program in the hotel and I will relook at our reception team. We have just installed a Wi-Fi... More 

Caoe
Level Contributor
3 reviews
Reviewed 1 week ago via mobile

Best hotel pool!! Value for money, close to esplanade & markets. Tour desk extremely helpful, friendly staff. Clean , basic room , balcony overlooking pool..great for teenagers & little kids alike. We all loved the swim up bar. Would definately stay again

Helpful?
Thank Melissa M
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Melissa M, Thank you for your review and I am pleased that you enjoyed your stay and we look forward to welcoming you back when you next stay with us. Kind Regards, Peter More 

Sydney, Australia
Level Contributor
175 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 2 weeks ago

Stayed in this hotel before. Great friendly staff, very helpfull when you arrive off the 6am flight from Sydney! Got our rooms as soon as they could, in the mean time made us comfortable out by the pool, offered towles if we wanted to swim. Rooms are a good size, great beds and pillows. Shower is over bath but bath... More 

Helpful?
Thank Sylvia M
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Sylvia M, Thank you for your review and it is pleasing to read that the team were able to look after your needs and that you enjoyed the hotels service, facilities and locaton. We look forward to welcoming you back when you next visit Cairns. Kind Regards, Peter More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

Mum & I chose Novotel Cairns based on the Novotel standard of hotel & the excellent pool facility - it's 33 degrees here daily at the moment in November! Positives: pool is lovely with a swim up bar & excellent cocktails. This hotel is only 10 minutes walk from Cairns esplanade & 15 minutes walk from the Reef terminal where... More 

Helpful?
Thank Rianna B
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Rianna B The beautiful lagoon pool and swim-up Aqua Bar are always favourites of our guests and I'm glad you enjoyed them! Our location in the city is ideal for visiting all Cairns has to offer. Its always nice to hear comments about the service from staff and I'll be sure to share with the teams. Thank you &... More 

Level Contributor
3 reviews
Reviewed 3 weeks ago via mobile

Hotel location great only one block away from the Esplanade Pool awesome & clean and we enjoyed a few cocktails at the pool bar Breakfast was a little disappointing only scrambled eggs available. Would recommend and yes I would go back again.

Helpful?
Thank Fiona S
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Fiona S Thankyou for you kind review, I'll be sure to share the our team. The location in the city is perfect and its near all the main attractions. A lot of our guests love to relax by our massive beautiful lagoon pool with a cocktail and catch up on some well deserved R&R. Hopefully we see you again!... More 

Bellevue, Washington
Level Contributor
137 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 3 weeks ago

Overall Novotel is a good choice for a few nights. It is relatively close to everthing and the rooms are clean, comfortable and all have balconies. The front desk, breakfast, housekeeping and kiosk perseonnel are competent, helpful and friendly. The pool is a nice size and lots lounge chairs. The only two negatives include very spotty internet and loud, flying... More 

Helpful?
Thank Bliss62
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Bliss62 Thank you for your kind review of our resort. We are aware of the issues regarding wifi blind spots in the hotel and they are being fixed as we speak. We are sure the issue will be resolved very shortly. I'm sorry you experienced issues with it during your stay. The bats are unfortunately a protected species and... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Food & drink at the hotel
Mizuna Restaurant - Novotel Oasis Cairns Resort
Mizuna Restaurant - Novotel Oasis Cairns Resort
Cuisines: Australian, International
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 

Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $124 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Reservation Options:
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns
Novotel Cairns Oasis Resort Queensland
Hotel Style:
#16 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cairns Oasis Resort staff and other travellers.
22 questions
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Moruya, Australia
14 days ago
Wollongong, Australia
Atlanta, Georgia
over a year ago
27 days ago

See all questions (22)

Questions? Get answers from Novotel Cairns Oasis Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“there is a pool, but do you want to be looking at that ?”
 of 5 bubbles 151patrickv, 21 Nov 2016 | Read review
“Upstairs pool/garden view”
 of 5 bubbles 827hh, 1 Nov 2016 | Read review
“get a pool view room”
 of 5 bubbles dennybroll, 27 Oct 2016 | Read review
“Stay away find somewhere else”
 of 5 bubbles amandamaree21, 17 Oct 2016 | Read review
“Our room faced towards the pool. It was quiet but possibly could be noisy sometimes.”
 of 5 bubbles gordong55, 7 Oct 2016 | Read review
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