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Novotel Cairns Oasis Resort

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2,106 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Cairns Oasis Resort
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Showing 1,878: English reviews
Melbourne, Australia
Reviewed 13 July 2014

Recently stayed at the Novatel Cairns. The staff were friendly. In a good location, walking distance to just about everything in Cairns city center. The property was full, not a spare room. We arrived at the hotel 10.05PM and tried to order from the restaurant only to miss the cut-off time by five minutes. The duty manager didn't seem too...

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2Thank Jason V
Reviewed 13 July 2014

I was in Cairns on business, unfortunately during school holidays. The hotel was full of families enjoying the perfect weather, the pool and surrounds. It certainly made going to work tough! The hotel had everything you would expect. I was disappointed on my first night, checking in after 8pm to find the restaurant closed. The bar provided limited food options,...

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Thank Ries_Kitchen
An Accor traveller
Melbourne, Australia
Level Contributor
33 reviews
12 hotel reviews
7 helpful votes
Reviewed 13 July 2014

Review collected in partnership with Accorhotels.com
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Thank An Accor traveller
Mudjimba, Australia
Reviewed 12 July 2014

I do find Novotel hotels a tad sparse and basic for what they charge, but a recent stay in the Novotel Oasis Resort in Cairns was really below par and not the way the hotel looks on line at all. The room I had was very dated, in need of a thorough clean and a refurb, with even a hole...

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1Thank JohnAlwynJones
Gladstone, Australia
Reviewed 12 July 2014

Nice room, well laid out, good housekeeping. Service at restaurant really bad, pre-drinks arrived after meals, had to pester for orders to be taken. Fire alarm went off Thurs night, Emergency Response was pitiful. Staff unapologetic and had no idea how to respond and staff weren't aware that the fire alarm had gone off and guests had reacted by evacuating...

Review collected in partnership with Accorhotels.com
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1Thank Andy R
Canberra, Australian Capital Territory, Australia
Reviewed 11 July 2014

Rude front desk staff. We requested towels for the pool and waited and waited.... The room had deteriorated and urgently needs renovation. Towels had gone greed. No care for little,but very important things. Disappointing!

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1Thank Malba B
Melbourne, Australia
Reviewed 10 July 2014

Front desk staff is not at all friendly. We were waiting from 11.30 am to check in, till 2.15pm. They didn't take any effort to clean the room quickly to check in early. Didn't even apologise for the delay. Stayed there for 5 nights. Free Wi-Fi never worked. When we asked, the answer was there are so many people using....

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1Thank Michelle J
Townsville, Australia
Reviewed 8 July 2014

when i arrived to check in, the staff were great and happy to let us check in bait early. so i wasn't worried when i overhear a guest complaining about "ants all over his room" well i soon found out for my self when we, we left some cereal closed, in the box, on top of the mini bar, used...

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1Thank Mary-Sorrel A
Oxfordshire, United Kingdom
Reviewed 7 July 2014

We stayed here for the first 3 nights of a 4+ week tour. It was a very good location for exploring Cairns and the surrounding area. The hotel is set in very attractive grounds and is quiet, given the location. Our room was comfortable and the furnishings & bathroom were good. During our stay we had a very good buffet...

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Thank WaywardSouls
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Thanks for taking the time to provide valuable feedback about your recent stay. We are pleased to learn you enjoyed the setting of the hotel, set around the largest lagoon size pool in Cairns and lush tropical gardens. We look forward to welcoming you back to Novotel in the future. Kind regards,

Saint George, Utah, United States
Reviewed 6 July 2014

First the positives - the property is lovely with a nice pool and the staff was helpful and friendly. The location is great, close to the Esplanade and 2 car rental options. Now for the negatives - the rooms and lobby are very dated and cushions tearing, and the grounds are neglected. The elevator doors were dirty and walkways not...

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Thank Marsha M
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

While it is nice to read that you think the resort has a great location and pool. We are sorry to learn we did not meet your expectations during your stay. Your valuable feedback, including our guest rooms requiring a good makeover will be taken on board when we next review our capital investment plans. In the meantime we hope...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Mizuna Restaurant - Novotel Oasis Cairns Resort
Mizuna Restaurant - Novotel Oasis Cairns Resort
Cuisines: Australian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 

Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $142 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Reservation Options:
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns
Novotel Cairns Oasis Resort Queensland
Hotel Style:
#16 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cairns Oasis Resort staff and other travellers.
22 questions
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Moruya, Australia
2 months ago
Wollongong, Australia
Atlanta, Georgia
over a year ago
2 months ago

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Questions? Get answers from Novotel Cairns Oasis Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on reception side”
 of 5 bubbles 71CityTraveller, 20 Jan 2017 | Read review
“Somewhat OK Hotel”
 of 5 bubbles sanjeevcc, 7 Jan 2017 | Read review
“pool view room is defiantly worth the extra ( buffet breakfast)”
 of 5 bubbles jakemorgi, 24 Dec 2016 | Read review
“pool side is good.”
 of 5 bubbles zoeTownsville, 3 Dec 2016 | Read review
“there is a pool, but do you want to be looking at that ?”
 of 5 bubbles 151patrickv, 21 Nov 2016 | Read review
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