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Novotel Cairns Oasis Resort

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2,065 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Cairns Oasis Resort
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Showing 1,841: English reviews
Sydney, Australia
Reviewed 2 June 2014

I greatly enjoyed my stay along with my family. I had the advice of my travel agent, who is a local, and he recommended I book the deluxe pool side room at the Novotel rather than a 5-Star property I was thinking about. I am glad I took his advice, as it was exactly "as advertised". The end to end...

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Helpful?
1Thank Khutan
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Thanks for taking the time to write such a comprehensive, positive review of your stay. I am pleased to learn that you had a great family holiday in Cairns and enjoyed the time spent at the Novotel Cairns Oasis Resort. I look forward to sharing your valuable feedback with the resort team. Kind regards,

Pontefract, United Kingdom
Reviewed 1 June 2014 via mobile

Stayed in the suite this january. Very nice, lovely room, mountain and sea view, also looking over the pool. Loved the happy hour. Get them in a plastic cup and chill out in the pool watching the fruit bats flying all over the place. Friends stayed in a standard room which was quite small and there was no point in...

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Helpful?
1Thank corbett_shane
Mooloolaba, Australia
Reviewed 28 May 2014

Stayed here for two nights before moving on to a nicer and better priced hotel. This Hotel is old! might have been great in the eighties but it has not been maintained well. The foyer, Cafe restaurant is very old fashioned. The pool area was dirty could see the mould and dirt from above. The balcony was barely wide enough...

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Helpful?
2Thank MinyamaMum
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Thanks for taking the time to post feedback on Trip Advisor. We are sorry we did not meet your expectations during your stay at the resort. We appreciate that some guests prefer an apartment style product with limited services and some prefer to stay in a hotel. Fortunately Cairns has a great selection of both styles of property, so we...

Wellington, New Zealand
Reviewed 28 May 2014

We booked direct with hotel, I made special reference to not wanting to be on 2nd floor because nearly all prior comments said those rooms were awful. Arrived on time with rental car. Asked receptionist (dark skinned Afro-american?) if I could leave car out front until we had checked in. Response being "Well you are not supposed to". Made arrangements...

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Helpful?
4Thank Ian-R-Bray-JP
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

It is evident from reading about your experience that we failed to offer the level of service we aspire to provide in a Novotel hotel. Given the focus we place on customer service it is very disappointing to read your Trip Advisor review. Please accept our sincere apology for failing to meet your expectations. The resort management team will take...

Melbourne
Reviewed 28 May 2014

Stayed here for business and was very comfortable. Nice reception area and room functional but comfortable. Great pool are in the middle of the resort and close enough to walk to the main area of Cairns.

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Helpful?
Thank 3boyz
Blenheim, New Zealand
Reviewed 26 May 2014

Having reading a few negative reviews on here after already booking this Hotel for our family holiday we were a little apprehensive. We need not have worried as our experience at the Novotel Cairns exceeded our expectations. Yes the rooms are slightly on the small size and not all have great views, although some do. The staff were friendly, helpful...

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Helpful?
Thank ramyon74
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

It is great to read your positive feedback about your visit to Cairns. We are pleased to learn that you enjoyed your stay at the resort. We look forward to welcoming you back to Novotel on a day when the sun is shinning. Kind regards

Townsville, Australia
Reviewed 26 May 2014

We were going to cairns and got a great deal from accorhotel( I am an advantage plus holder) for $76 overnight accommodation. I was concerned about bats in the area after reading some reviews. We checked and asked about the bats and where our room was, we didn't need to worry. They are taking steps to rid the area of...

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Helpful?
1Thank Susan H
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

It is great to read that you were able to take advantage of some of the good value for money offers we have available during low season. We look forward to welcoming you back to Novotel Cairns Oasis Resort in the future. Kind regards,

Sydney, Australia
Reviewed 24 May 2014

Stayed one night for work. My main gripes are in relation to lack of attention which reflects a lack of care. I went to have a shower- no shower curtain. I arrived at 2pm hungry and thought I'd have the 2 minute noodles from the mini bar. There was no fork supplied so I had to use a teaspoon resulting...

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2Thank Jenni R
Melbourne, Australia
Reviewed 23 May 2014

Its hard to put your finger on why the Cairns Novotel feels quite so un-loved, its not that it hasnt had a renovation (actually it had quite a recent one) rather its that so many little things either dont work, or are broken or just poorly executed. While we were staying for instance the swim up bar was never open,...

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Helpful?
2Thank crispin_melb
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

While it is good to read your comments about the value for money price, our large lagoon style pool and our central location we are sorry to learn we did not meet your expectations during your stay. It is evident from your feedback that we did not pay attention to the detail and get the little things right. On behalf...

Newcastle, Australia
Reviewed 22 May 2014

Ok, so looking quite dated, wi-fi is a joke, wanted a cocktail at the pool bar - CLOSED. Thought we would have a meal at the restaurant, arrived at 6:30 no one there, a member of staff said it CLOSED, had to go to the Lobby bar and order a meal from there, very crowded with a large group of...

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Helpful?
2Thank Drew B
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Thanks for taking the time to post feedback on Trip Advisor. We are pleased to confirm that we offer a free wirless service in the hotel lobby, restaurant and bar. The resort also features 3 outlets where our guests can dine or enjoy a refreshing drink. During the day Aqua Bar is open, located beside the largest lagoon style pool...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Mizuna Restaurant - Novotel Oasis Cairns Resort
Mizuna Restaurant - Novotel Oasis Cairns Resort
Cuisines: Australian, International
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 

Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $124 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Reservation Options:
TripAdvisor is proud to partner with Booking.com, HotelTravel.com, Orbitz, Hotels.com, ACCOR, Priceline, Odigeo and Travelocity so you can book your Novotel Cairns Oasis Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns
Novotel Cairns Oasis Resort Queensland
Hotel Style:
#16 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cairns Oasis Resort staff and other travellers.
22 questions
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Moruya, Australia
18 days ago
Wollongong, Australia
Atlanta, Georgia
over a year ago
1 month ago

See all questions (22)

Questions? Get answers from Novotel Cairns Oasis Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pool side is good.”
 of 5 bubbles zoeTownsville, 3 Dec 2016 | Read review
“there is a pool, but do you want to be looking at that ?”
 of 5 bubbles 151patrickv, 21 Nov 2016 | Read review
“Upstairs pool/garden view”
 of 5 bubbles 827hh, 1 Nov 2016 | Read review
“get a pool view room”
 of 5 bubbles dennybroll, 27 Oct 2016 | Read review
“Stay away find somewhere else”
 of 5 bubbles amandamaree21, 17 Oct 2016 | Read review
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