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Novotel Cairns Oasis Resort

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2,104 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Cairns Oasis Resort
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Showing 1,876: English reviews
Reviewed 24 June 2014

I found the Novotel Cairns Oasis Resort to be a great resort that is so close to everything in the CBD. The room we stayed in was very nice and clean, but, even though the booking was for 3 adults and 1 infant we were only supplied with 2 sets of mugs, utensils, and 2 towels - this was fixed...

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Helpful?
1Thank Michelle D
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

We are pleased to read your comments about our "great resort that is so close to everything". Our Aqua Bar is situated alongside the resort pool and is open from 12pm to 5pm daily unless it is raining, in which case we open Novo Bar located next to the hotel lobby. Thanks for your recommendation to have a meal in...

Miami, Australia
Reviewed 24 June 2014

The Novotel hotel is well positioned giving you an easy walk to town, markets, restaurants, transport and the esplanade. We had our elderly parents with us and they were able to get around without a problem. It has a fantastic pool, a restaurant (can't comment on the restaurant as we never used it but it did look clean and very...

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Thank Erin R
Terrigal, Australia
Reviewed 21 June 2014

Arrived at the hotel after booking with Expedia and we are booked in and in our room in about 10minutes. The reception was quick, efficient and friendly, nice and clean areas and the rooms. The pool is lovely with a sand bottom with a sunken pool bar, the hotel is built around the pool being the centre.piece. Great location handy...

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Helpful?
1Thank Finni66
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Thanks for taking the time to tell Trip Advisor readers how much you enjoyed your stay at Novotel Cairns Oasis Resort. It is nice to read your feedback about the efficient and friendly service you received and I look forward to sharing your positive comments with the resort team. We look forward to welcoming you back to Novotel some day....

Morayfield, Australia
Reviewed 20 June 2014

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank BobStokes
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Levin, New Zealand
Reviewed 19 June 2014

Review collected in partnership with Accorhotels.com
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Thank Robert H
Brisbane, Australia
Reviewed 19 June 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Vicki J
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Melbourne, Australia
Reviewed 18 June 2014

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Adi C
Townsville, Australia
Reviewed 17 June 2014

We have stayed at this hotel many times over the last couple of decades. The hotel operated at a great standard, then over the years gradually fell from grace and was dumped as an Accor property. It is back as an Accor Novotel but it needs a refurbishment to properly represent that standard. The rooms are OK and just need...

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3Thank harry250
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

While it is nice to read that you think the resort has a great location and the best hotel pool in Cairns, we are sorry to learn we did not meet your expectations during your stay. Your valuable feedback about our guest rooms requiring a good makeover will be taken on board when we next review our capital investment plans....

Newcastle, Australia
Reviewed 14 June 2014

We booked this hotel due to the 4 star rating but it was very poor. We were issued a room with 2 double beds. The mattresses were worn, needing replaced, rooms very basic and very disappointing. There was a complimentary cockroach and fleas included. I think the fact the hotel has a pool is the only plus to mention. We...

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3Thank Alan C
Leumeah, Australia
Reviewed 14 June 2014

Our family of four love this hotel - the location is excellent; close to the esplanade, supermarket and restaurants. We all love swimming in the beautiful pool with it's sandy beach at one end. The rooms are clean and comfortable. Housekeeping, Groundskeeping and Hospitality (food/beverage) staff are always friendly, helpful and polite. The male staff on the front desk I...

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Helpful?
Thank Intrepidexplorer_Mel
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Thanks for taking the time to tell Trip Advisor readers how much your family love our hotel, especially our beautiful pool and central location. While it is also nice to read your comments about how friendly the resort team are, we are sorry to learn you did not receive a 'welcome back' comment or fond farewell from our front desk...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Mizuna Restaurant - Novotel Oasis Cairns Resort
Mizuna Restaurant - Novotel Oasis Cairns Resort
Cuisines: Australian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 

Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $140 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Reservation Options:
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns
Novotel Cairns Oasis Resort Queensland
Hotel Style:
#16 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cairns Oasis Resort staff and other travellers.
22 questions
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Moruya, Australia
2 months ago
Wollongong, Australia
Atlanta, Georgia
over a year ago
2 months ago

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Questions? Get answers from Novotel Cairns Oasis Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Somewhat OK Hotel”
 of 5 bubbles sanjeevcc, 7 Jan 2017 | Read review
“pool view room is defiantly worth the extra ( buffet breakfast)”
 of 5 bubbles jakemorgi, 24 Dec 2016 | Read review
“pool side is good.”
 of 5 bubbles zoeTownsville, 3 Dec 2016 | Read review
“there is a pool, but do you want to be looking at that ?”
 of 5 bubbles 151patrickv, 21 Nov 2016 | Read review
“Upstairs pool/garden view”
 of 5 bubbles 827hh, 1 Nov 2016 | Read review
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