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Pullman Cairns International

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17 Abbott St, Cairns, Queensland 4870 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$158
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Free cancellation until 23/06/21
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US$256
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Traveller (1044)
Room & Suite (379)
Dining (76)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Doctors available 24/7
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Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pullman Cairns International
Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 66 hotels in Cairns
Location
Cleanliness
Service
Value
Travellers' Choice
The Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views offering you a perfect combination of comfort and convenience located in the heart of the city. With its close proximity to the fleet terminal our hotel is of the best location while exploring the World famous Great Barrier Reef and other nearby attractions. Pullman Cairns International is just 8 kilometers from the domestic and international airports and closest to the Cairns Convention Centre. This unique 5-star hotel in Cairns city reflects the ambience and spirit of Far North Queensland and exudes the architectural style and grandeur of the city centre’s rich colonial past. Enjoy a relaxing treatment and harmonize your soul at Vie Spa and dine on the best local seafood in Coco's Restaurant.
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Full view
Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Boating
Highchairs available
Free private parking nearby
Valet parking
Paid private parking on-site
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Wine / champagne
Diving
Hiking
Horseback riding
Mini golf
Squash
Evening entertainment
Strollers
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Waxing services
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Mountain View
Languages Spoken
English, Japanese
2,768Reviews46Q+A100Room tips
Traveller rating
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Popular mentions
New Travel Journeys wrote a review 23 Jan
Queensland, Australia139 contributions10 helpful votes
The entry, foyer, reception and restaurant area seems impressive and 5 star. That’s where is start and finishes. Entering the elevator; I was a bit concerned as the walls were dated and in desperate need of repair. Leaving the elevator to the hallway of level 7, it smelled awful, timber architraves and window cills rotten, damage carpets and floors. The room stank worse. Same timber rot throughout, dated old ripped furniture, dark dated stains all over the carpets, bed mattress should have been replace three decades ago, torn ripped and damage sheets. Small shards of glass on the bed. There’s nothing 5 Star about everything above street level. The bathroom and kitchenette areas weren’t any better. Management said they didn’t have any other rooms, however I’ve seen better room online and in reviews. This was booked by Luxury Escapes, there was nothing luxury about this, the only thing accurate, is the “escape” part !!! Management organised another hotel, although I had to pay for my own taxi, a bit rich for the false advertising and inconvenience. Needless to say, never again!
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Date of stay: December 2020Trip type: Travelled on business
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Katherine W wrote a review 22 Jan
10 contributions10 helpful votes
Good quality not overpriced hotel. A little dated in places. Could improve the speed of the breakfast service, more staff are needed. The pool could do with a quiet area so you can read without the music. Great to find a hotel in Cairns with a sauna - they could do with a bit of a clean though. All in all a lovely stay.
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Date of stay: January 2021Trip type: Travelled solo
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leapatriciajones9 wrote a review 20 Jan
1 contribution
Room out dated, very musty smelling room. Bed very uncomfortable. Location great, very central to everything. view was not bad, even facing the ‘city’. Service was good though room cards stopped working mid stay... painful.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Leissa Prouchandy, General Manager at Pullman Cairns International
Responded 1 week ago
Hi Lea, Thanks for taking the time to review our hotel, I am disappointed that your stay was not a good experience. Please accept my apologies that you found the room to be uncomfortable, we are working to have a refurbishment done in the near future, this will include an update of the beds in the rooms as well. On a positive note I am pleased that our team provided exceptional service, although I am sorry the room keys stopped working, this can happen from time to time if the keys have been deactivated. We appreciate you sharing your concerns, it is our hope that we can welcome you back again in the future, and we wish you all the best for the year ahead. Kind Regards, Leissa Prouchandy Guest Experience and Loyalty Manager
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Jemimah R wrote a review 16 Jan
Melbourne, Australia68 contributions54 helpful votes
My 2 night stay was comfortable, I had a lovely view over the casino/water, but the hotel is definitely outdated and showing huge signs of wear and tear and mould, which is off putting. The aircon in the room drips badly and there are mould stains all over the roof. The bathroom is quite nice but floods pretty easily when you shower with just the curtain. I tried to have a bath on the first night with a bath bomb I bought and the water was Luke warm so the bomb couldn’t even melt. Waste of time and water. The pool is quite nice, with a cute garden too. The bed was ok and the pillows were ok. I would recommend for a short stay but not more than 2 nights. Location quite good.
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Date of stay: January 2021Trip type: Travelled solo
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Response from Monique Harmer, General Manager at Pullman Cairns International
Responded 1 week ago
Hi Jemimah, Thanks for taking the opportunity to review our hotel, we appreciate your feedback. I am sorry that your stay was disappointing, and I will follow up your comments regarding the mould in the room and also the water temperature as well as shower curtain issues, these are usually sufficient to stop watering coming out of the shower as long as they are inside the bath tub. on a positive note I am pleased you enjoyed the pool area and the room was comfortable. We hope to welcome you back again soon! Kind Regards, Leissa Prouchandy
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macka28 wrote a review 15 Jan
Tay Ninh, Vietnam637 contributions72 helpful votes
+1
The arrival is very grandiose with high ceilings and great decor and you expect something special behind the curtain, but unfortunately that’s where it ends! I stayed in a premier king room over looking the Harbour and whilst the view was fantastic, I could not help reflect on the $200 I paid for the night and what value I actually received other than the view? No mini bar, no style, cheap old furniture and a firm mattress that did not in anyway reflect the nightly rate let alone the title of a premier room, that should have substantial opulence that welcomes you with an air of money well spent when you first open that door! First impressions are great but it’s how you finish the race and this place needs some serious work from the inside out!
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Date of stay: January 2021
1 Helpful vote
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Response from Monique Harmer, General Manager at Pullman Cairns International
Responded 1 week ago
Hi macka28 Thanks for your review, I am sorry that your stay was a disappointment. We appreciate that there are aspects of this hotel that are needing some work, and rest assured this being addressed. In saying this what we lack in physical features we aim to make up for in our service, and food and beverage offering. Despite you not mentioning these aspects of your stay I do hope that they met expectation. Thanks again for taking the time provide us with your comments and we wish you all the best for the year ahead. Kind Regards, Leissa Prouchandy Guest Experience and Loyalty Manager
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PRICE RANGE
US$102 - US$164 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the sebel cairns hotel cairns, the sebel hotel cairns, sebel hotel cairns
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
321
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Frequently Asked Questions about Pullman Cairns International
Which popular attractions are close to Pullman Cairns International?
Nearby attractions include Cairns Museum (0.4 km), Cairns Art Gallery (0.4 km), and Rusty's Market (0.5 km).
What are some of the property amenities at Pullman Cairns International?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Pullman Cairns International?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Cairns International?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pullman Cairns International?
Yes, free private parking nearby, free public parking nearby, and a parking garage are available to guests.
What are some restaurants close to Pullman Cairns International?
Conveniently located restaurants include Cruze Coffee, Snoogies, and Fusion Art, Bar & Tapas.
Are there opportunities to exercise at Pullman Cairns International?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Pullman Cairns International located near the city centre?
Yes, it is 0.9 km away from the centre of Cairns.
Are any cleaning services offered at Pullman Cairns International?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Cairns International offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Pullman Cairns International?
The staff speaks multiple languages, including English and Japanese.