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Pullman Cairns International

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#5 of 64 Hotels in Cairns
Certificate of Excellence
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1 room 2 adults 0 children
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Pullman Cairns International
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2,014 Reviews from our TripAdvisor Community

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Showing 1,841: English reviews
Sydney, Australia
Reviewed 26 October 2015 via mobile

What a wonderful hotel to stay at in Cairns. For those seeking some old world or Colonial charm then I would recommend that you make the time to stay or pop into the Pullman to have a drink and to soak up the ambiance. One of the best in Cairns and worth a look see.

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Helpful?
Thank waratahs09
Leissa P, Manager at Pullman Cairns International, responded to this review

Hi waratahs09, What a lovely review! We also love the charm and character that our beautiful hotel exudes, and are so happy you had the time to enjoy it! Please come back again soon. Kind Regards Leissa Prouchandy

Cairns Region, Australia
Reviewed 26 October 2015

My partner and I spent two nights in a near top floor suite for an anniversary celebration. We were delighted by the ambiance, amenities and general all round facilities on offer. The staff were friendly, courteous and always smiling.

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Helpful?
Thank Stefan B
Leissa P, Manager at Pullman Cairns International, responded to this review

Hi Stefan B, Happy Anniversary again! We are so happy to hear you chose Pullman Cairns International to celebrate such a special occasion, and that it was such an enjoyable experience. We look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Front Office Manager

Adelaide, South Australia, Australia
Reviewed 26 October 2015

This is a very nice hotel, everything was very good but not fantastic. I have no complaints but it wasn't top notch as you would expect from a hotel of this calibre. Breakfast was good the facilities were nice and the staff were accommodating. Not sure it was value for the money you pay.

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Helpful?
Thank Derek M
Leissa P, Manager at Pullman Cairns International, responded to this review

Hi Derek M, Thanks for taking the time give us your review. We are glad that you enjoyed your stay with us during the conference and will take your comments on board. Kind Regards, Leissa Prouchandy Front Office Manager

sunnyvale
Reviewed 25 October 2015 via mobile

Spent several nights and this was really what I consider a good hotel. Great view, spacious room and balkony, decent gym. I asked something about wireless and printing and the manager immediately showed me business center and advised me that if I wish free internet fill out membership application for free. Going to Paris now and hope to have similar...

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Helpful?
Thank sivko
Leissa P, Manager at Pullman Cairns International, responded to this review

Hi Sivko, Thanks for taking the time to give us such a great review! It is fantastic to hear that you had an enjoyable stay and were well looked after. We hope you enjoyed Paris just as much! Kind Regards Leissa Prouchandy Front Office Manager

Cairns
Reviewed 25 October 2015

We got a good deal (breakfast included) at the Pullman Cairns, so as locals, we thought we'd have a night in the city, dinner at a restaurant and then stay at the Pullman and have breakfast in the morning. The room we had needed a makeover, patched-up paintwork on the walls where items had been previously hung, old tired furniture...

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Helpful?
Thank Robert D
Paul M, General Manager at Pullman Cairns International, responded to this review

Dear Robert D, Thank you for taking the time to write a Trip Advisor post following your recent stay at Pullmans Cairns International please accept my sincere apologies that the hotel and the service therein did not meet your expectations. We are continually reviewing our hotel products including our rooms and I will add your comments to our considerations when...

Cairns Region, Australia
Reviewed 25 October 2015 via mobile

We stayed here last night and I just wanted to say the young lady at the concierge with red hair was fantasic! She is so lovely and helpful everytime we have stayed at the Pullmans! Unfortunately I can't remember her name!

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Helpful?
2Thank KL P
Leissa P, Manager at Pullman Cairns International, responded to this review

Hi KL P, Thanks for your review, the young lady you have mentioned is Megan, and you are right, she is a superstar! I will be sure to pass your comments onto her, she will no doubt appreciate the lovely feedback! Thanks again. Kind Regards Leissa Prouchandy Front Office Manager

London, United Kingdom
Reviewed 24 October 2015

Having been told how great The Pullman was- we booked based on the location and the fact that it was a chain so it would be family friendly- there a lot of cons and very little pros with this hotel. It is situated within 15 minutes walk to the Esplanade and is minutes away from all the shops; also the...

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Helpful?
Thank Ansu C
Paul M, General Manager at Pullman Cairns International, responded to this review

Dear Ansu C, Thank you for taking the time to write a Trip Advisor post following your recent stay at Pullman Cairns International, I am sorry to read that the hotel and service therein did not meet your expectations. Please accept my apologies that you were not informed about receiving complimentary wi-fi when you become an Accor Le Club member...

Cairns Region, Australia
Reviewed 24 October 2015

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Graziella L
Leissa P, Manager at Pullman Cairns International, responded to this review

Reviewed 24 October 2015 via mobile

I have just recently spent 3 days at the this hotel and couldn't recommend it highly enough . I have experience the best customer service in hospitality and hotel industry - ever . The concierge team was very helpful , attentive and always greeting me with a big smile and enquiring about my day . They went above and beyond...

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Helpful?
Thank Jana M
Leissa P, Manager at Pullman Cairns International, responded to this review

Hi Jana M, Thank you so much for taking the time to give a fantastic review about our property! We are so glad to hear that you had an enjoyable stay with us and received such excellent customer service, this is what we are all about! We can't wait to welcome you back again soon. Thanks Again! Kind Regards Leissa...

Brisbane, Australia
Reviewed 22 October 2015

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Noel E
Luke K, Guest Relations Manager at Pullman Cairns International, responded to this review

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more   less 

Additional Information about Pullman Cairns International

Address: 17 Abbott St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $208 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Cairns International 5*
Number of rooms: 321
Reservation Options:
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Also Known As:
The Sebel Cairns Hotel Cairns
The Sebel Hotel Cairns
Sebel Hotel Cairns
Pullman Cairns International Queensland
Hotel Style:
#2 Spa Hotel in Cairns
#4 Business Hotel in Cairns
#4 Luxury Hotel in Cairns
#5 Romantic Hotel in Cairns
#8 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Cairns International staff and other travellers.
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Questions? Get answers from Pullman Cairns International staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We only went for lunch so no idea about the rooms.”
margaretw806, 20 Apr 2017 | Read review
“Go to the bar to order your drinks, don't order them from the pool area, took well over half hour to get 2 drinks.”
brissycouple, 16 Apr 2017 | Read review
“Interconnecting rooms are great for families”
Bubsie1981, 15 Apr 2017 | Read review
“we had a room facing the mountains was beautiful Ask the staff they will be able to help in accordance to your needs”
kel152, 10 Apr 2017 | Read review
“13th floor very nice with ocean view”
hkroo, 30 Mar 2017 | Read review
5 of 5