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Rydges Esplanade Resort Cairns

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1,030 Reviews from our TripAdvisor Community

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There are newer reviews for Rydges Esplanade Resort Cairns
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Showing 941: English reviews
Melbourne, Australia
Reviewed 30 September 2015

After reading mixed reviews I was hesitant, at first, on booking accommodation at this hotel but I'm happy I did. It's in an excellent position and the walk along the esplanade will take you to lots of good eating places as well as being very relaxing. Also a short walk to town and the boat terminals where all the reef...

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Helpful?
Thank Fossie21
Kassandra S, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Fossie21, Thank you very much for your review of your stay with us. I am pleased that you did decide to stay with us int he end and that you had a really enjoyable time here. I definitely have to agree with you that were are ideally situated, away from the hustle and bustle of town but also just...

Reviewed 30 September 2015 via mobile

Rydges - expected a lot better. I arrived to a situation where a hotel stayer was arguing with a reception staff member about membership prices in the restaurant. Really !! Wifi wasn't working which is frustrating when you are working and wasn't fixed during my stay. The room was nice though and concierge friendly.

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Helpful?
Thank Jo A
Kassandra S, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Jo A Thank you for opting to post a review on TripAdvisor. Please accept my apologies that not all aspects of your stay met with your expectations on this occasion. I am sorry to hear of the issues you had with WiFi during your stay and hoped that we would have been able to rectify this matter. We hope...

Gwandalan
Reviewed 28 September 2015

Stayed here recently for 3 nights for a work conference it s a standard 4 star hotel but is getting a bit tired and is in need of a refurbishment. Sign in the lobby says top 3 floors are in process of being redone so management probably agree with me. Staff were all good and buffet seafood dinner may not...

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Helpful?
Thank Paul V
Glass House Mountains, Australia
Reviewed 26 September 2015

Nice spacious and clean room with all necessities. Guest laundry available. Friendly and helpful staff. Storage room for luggage. Nice views over Trinity Bay from room balcony.Walking distance to Cairns CBD and all facilities. All day trips pick up from hotel. Just far enough out of the CBD to be away from nightclubs and backpacker crowd. Would visit again.

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Helpful?
Thank Paulette A
Kassandra S, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Paulette A Thank you for your review. We are very pleased to hear that you enjoyed your stay with us and found our location to be suitable and services provided helpful. We look forward to welcoming you back in the near future. Kassandra & the team @ Rydges Esplanade Resort Cairns

Reviewed 25 September 2015

The room was clean and tidy, just a bit dated. We regularly stay at Rydges and although consistent there was nothing special about it either. The location was good; about a 10 minute walk to the CBD. The views were impressive but as I said before, what you see is what you get.

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Helpful?
Thank Sven B
Brisbane, Australia
Reviewed 22 September 2015

Staff were very helpful. Rooms are in process of being renovated. Ask for rooms on the upper floor they have great views to the east. Restaurant located on the ground floor had good meals especially the buffet.

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Thank Lyndon C
Gold Coast, Australia
Reviewed 20 September 2015

Stayed on the 11th floor facing east, very good room and fairly quiet. Supposed to have fee wifi, only I could'nt get mine to work. Breakfasts were very good and staff excellent and very friendly, couldn't do enough to help.

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Thank Gerry V
Reviewed 18 September 2015 via mobile

My partner and I booked this hotel on Wotif and requested a king bed. I called the day before to confirm my booking and advise our time of arrival. On arrival the staff informed us that because we booked through a third party, we got whatever room was left when we arrived. We were given a two double beds. We...

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5Thank macaroon f
Reviewed 15 September 2015 via mobile

Stayed here for a night on business in September of 2015. Arrived to a contiki bus full of tourists who choked up the check in process and dragged it out. Location isn't ideal and it takes about 20 minutes to walk anywhere where food and entertainment might be found. Hit and miss

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1Thank Kegan S
Brisbane
Reviewed 13 September 2015 via mobile

Run down place needs upgrade and not just of the rooms. Asked for a late check out and got one hour extension very begrudgingly. Drab dated room just nothing special to make you return which I won't ever do. There must be more appealing places to stay in Cairns. It's a long walk from the main tourist area. It need...

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Helpful?
Thank MrFairGo
Shannon_Craig_Rydges, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Hello Mr FairGo, I was surprised to read that you felt the property needed an upgrade, as you mentioned we are currently refurbishing the rooms however in the past 18 months have completed significant works on the outdoor dining and pool area, refreshed the Foyer, Restaurant and Bar and are currently painting all Hotel corridors. We would be happy to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Oceanfront 12-story hotel towers, 3 blocks from city center. ... more   less 

Additional Information about Rydges Esplanade Resort Cairns

Address: 209 - 217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $130 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Esplanade Resort Cairns 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Rydges Esplanade Resort Cairns Hotel Cairns
Rydges Esplanade Hotel Cairns
Rydges Esplanade Cairns
Rydges Cairns
Rydges Esplanade Resort Cairns Queensland
Hotel Style:
#3 Top resorts Hotel in Cairns
#15 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Rydges Esplanade Resort Cairns staff and other travellers.
16 questions
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Questions? Get answers from Rydges Esplanade Resort Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay a little extra for a nice sea view room”
 of 5 bubbles tirelesstraveller204, 1 Jan 2017 | Read review
“Higher floors for best views.”
 of 5 bubbles barbarad2882, 31 Dec 2016 | Read review
“Ask for a room with ocean views”
  • Enjoying a nice cup of tea with a beautiful view
 of 5 bubbles mikkiconnell, 28 Dec 2016 | Read review
“Get a room away from the pool area.”
 of 5 bubbles themets2016, 10 Dec 2016 | Read review
“As high as possible”
 of 5 bubbles , 29 Nov 2016 | Read review
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