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Rydges Esplanade Resort Cairns

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1,012 Reviews from our TripAdvisor Community

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There are newer reviews for Rydges Esplanade Resort Cairns
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Showing 924: English reviews
Melbourne, Australia
Reviewed 2 September 2015 via mobile

They say that first impressions are the lasting ones. We arrived at Rydges, 209 Abbott Nth Cairns, at 9pm at night after a 7 hour drive. Not knowing where we would end up for the day, we did not pre-book and the net showed limited availability across town. At reception, we were met by Kassandra. While she was obviously busy,...

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Helpful?
Thank Luke S
Kassandra S, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Luke S Thank you for your wonderful review of your stay with us. I am very happy to hear that we were able to accommodate you during this very busy period in Cairns without having booked in advance. It also pleases me that we have created a great first impression with you in providing effective and efficient customer service....

Adelaide
Reviewed 1 September 2015

Arrived latish evening, around 9:30, lack of service, no food after 10:00 and only snacks via room service. No recognition of Priority Club membership. Overall very disappointing. Rooms supposedly being updated but not much sign of it. Could have done better.

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1Thank Scorpio38
Kassandra S, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Scorpio38, Thank you for taking the time to write about your recent stay at Rydges Esplanade Resort, Cairns. I am very sorry to hear that your stay with us was a dissappointing one and that the service you received was not to our usual standard. We do strive to provide excellent customer service and Priority Guest Rewards member recognition....

Reviewed 31 August 2015 via mobile

Rydges is older hotel in the middle of some renovations. The renovation did not disturb the trip or stay. Its the face lift it needs. Breakfast was nice plenty of food. Bar is fully stocked and a swim up pool bar. It is little further away from town center however nice 15 min walk along the esplanade. 3 pools great...

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Helpful?
Thank Eva C
Kassandra S, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Eva C Thank you for your review of your recent stay with us. I am very pleased to hear that you had a great stay with us. We look forward to welcoming you back to the resort. Kind Regards Kassandra and the team at Rydges Esplanade Resort, Cairns

melbourne
Reviewed 25 August 2015 via mobile

It's a comfortable hotel, basic but a little tired. I know there are better places for value in cairns, that said, the staff are super friendly. It's an easy stay, the rooms with a view to the ocean are lovely and have good balconies. Food basic, the pool is ok, but not all that big, the other exercise facilities are...

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Helpful?
1Thank inkychunks
Chinmay P, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear inkychunks, We appreciate your time to write a review about your recent stay with Rydges Esplanade Cairns. I am pleased to hear that overall your stay was satisfactory and my staff looked after your with a friendly smile. As you may have noticed, we are undergoing room refurbishment and soon you will be seeing our new rooms. We would...

Sunrise Beach, Australia
Reviewed 23 August 2015

Like most Rydges Hotels this one is shabby and in need of a spruce up. You could probably overlook this if you had a view of the bay but the back of the hotel overlooks a scruffy car park and the back roads to the centre of the city. The hotel itself isn't quite on the Esplanade and it's about...

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1Thank Gwen S
Reviewed 22 August 2015 via mobile

Amazing everything! Such great service from management and the staff. The buffet breakfast is better than the new 5 star soul hotel on the gold coast. The ocean view room is breathtaking. The water pressure is the best i have had at any hotel!! Especially after swimming all day and needing to wash long hair. Room service was great. The...

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3Thank Tonia E
Chinmay P, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Tonia E, Wow, that is a really lovely review you've written about your recent stay with Rydges Esplanade Cairns. We are thrilled to read that you've had a wonderful experience and you enjoyed your stay. I will definitely share your sweet comments about breakfast and room service with the kitchen team. Look forward to seeing you again soon. Regards,...

Perth, Australia
Reviewed 21 August 2015

This is a nice hotel to stay in with spacious rooms and seems to be overall a very clean hotel. Reception staff pleasant and helpful, the only downside is the family pool area near the tennis courts could do with some updating. This hotel is a little further to walk to city centre but worth it as has nice views....

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1Thank CaseyPerth
Brisbane, Australia
Reviewed 20 August 2015

Quite close to the city of Cairns (Walking distance) and the staff were very helpful. We found this hotel close enough to walk and enjoy the sea frontage across a grassed area. Not all rooms face the sea, but quite good never the less.

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Helpful?
Thank vernagittins
Chinmay P, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear vernagittins, Thank you for your positive feedback. Feedback both positive and negative is always welcome as it gives us an opportunity to review our product and service. I am delighted that you enjoyed your stay with us. Look forward to welcoming you back to the resort. Regards Chinmay & the team @ Rydges Esplanade Resort Cairns

Perth, Australia
Reviewed 19 August 2015

Flew into Cairns 5am and within 30 minutes we were being checked in at the hotel by a very courteous and helpful staff member. Our family room was perfect and as breakfast started promptly at 6am that's where we headed. The food items were delicious and staff were all pleasant. The location also proved to be spot on, quiet but...

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Helpful?
Thank travellingal02
Chinmay P, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear travellingal02, Thank you very much for taking time to post such a lovely review of your recent stay at Rydges Esplanade Cairns. I am very thrilled to learn that you had a wonderful stay. I am very pleased to know that we were able to accommodate your early arrival during busy season. I will definitely pass on your warm...

Melbourne, Australia
Reviewed 18 August 2015

Good location, hotel is gradually being renovated - it is OK, but needs to a bit of love and attention. Room service was practically non-existent while we stayed there. We stayed Friday - Tuesday, and only had one room service...when I asked about it, they told me they were 'very busy..booked out... but I didn't think that was a very...

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Thank glenys w

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Oceanfront 12-story hotel towers, 3 blocks from city center. ... more   less 

Additional Information about Rydges Esplanade Resort Cairns

Address: 209 - 217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $134 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Esplanade Resort Cairns 4*
Number of rooms: 240
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Also Known As:
Rydges Esplanade Resort Cairns Hotel Cairns
Rydges Esplanade Hotel Cairns
Rydges Esplanade Cairns
Rydges Cairns
Rydges Esplanade Resort Cairns Queensland
Hotel Style:
#3 Top resorts Hotel in Cairns
#15 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Rydges Esplanade Resort Cairns staff and other travellers.
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Questions? Get answers from Rydges Esplanade Resort Cairns staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As high as possible”
 of 5 bubbles , 29 Nov 2016 | Read review
“Choose the oceanview room, it is definitely worth it”
 of 5 bubbles jennifery296, 24 Nov 2016 | Read review
“Top Floor :)”
 of 5 bubbles GabboFNQ, 23 Nov 2016 | Read review
“I would suggest other travellers ask for a ocean view, even with a ocean view I did not notice any or much noise.”
 of 5 bubbles wanabetraveler56, 20 Nov 2016 | Read review
“I noticed a balcony pool in the penthouse...”
 of 5 bubbles Zalgariath, 18 Nov 2016 | Read review
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