We booked a weekend getaway to Cairns and thought the Ocean view hotel room at the Mantra Trilogy looked great (as per their website photo) Unfortunately what you get is a partial view ocean view, and a nice view of the Flynn Crystalbrook, and some shops with a tarp….. I wouldn’t suggest anyone spend the extra money on an ocean view hotel room, perhaps get the ocean view apartment or penthouse instead. Got caught on a technicality, know better for next time.
Not preferred accommodation, but when nothing else available, can't be picky. Main issue was that Mantra Trilogy Cairns does NOT have secure customer parking, or alternatively was not prepared to offer parking, or another alternative could be not sufficient parking for guests. Spent a nervous night worrying about the car on the street. The bed may have been comfortable, the room luxurious, but it was the worst night's attempted sleep in a long time.
Great location close to restaurants and shops but basic accommodation for cost. There was no free wifi and it was very expensive. The room was clean but no housekeeping for entire stay - not even bins emptied. Staff were very friendly though.
We stayed for three nights in a one bedroom apartment and highly recommend this property. The apartment was HUGE with a large balcony overlooking the ocean, hills and out to the marina. Sunsets every morning were spectacular as was watching the sun go down in the evening. It was a short walk to all that the Cairns CBD has to offer!! Great location | Great service | Great everything :)
The booking website indicated that the hotel rooms were provided with towels, toiletries and linen. I expected daily service and received no service at all for seven days. One towel for 7 days in the tropics is not acceptable. No rubbish removal from the room. 1 tiny cake of soap, 1 shampoo, one roll of toilet paper and half a dozen tissues for 7 days. There was no table, chair or desk for meals or setting up a laptop in the room.
We enjoyed our time there. The little balcony was nice and the room well set up. The bird printed pillows were really great. The lounge chair could probably need an update but there was nothing wrong with it, just a tad old compared to the rest of the room. Will recommend in the future.
Brilliant from check in to check out all perfect. The accommodation 2 bedroom suite just ideal for what we needed. with an impending hospital appointment early next day this made the visit a lot better.
Great location but not thrilled with our room. Totally musty and smelled mouldy, the bathroom was grimy plus looks like they were part way thru fixing the shower tap. Dusty and more attention to detail could be applied by housekeeping Reception staff were very helpful and plenty of under hotel carparking which was easy to access
Apart from delayed check in as “room isn’t ready “ there was no probs. 1 bed apartment had all the views, sea, mountain, city, pool and other people’s rooms, Foxtel and just off the esplanade. Loved it.
THE WORST I have been travelling for the last 10 years and this is by far the worst place I have ever stayed. Money out, no money in and it shows. The property is outdated and old and service is poor. I’ve seen better quality rooms in a backpacker or motel drive inn. STAFF Try to upsell if you walk in off the street, we went back outside and booked a room $1,000 less on booking.com Told us that available car park on site, we hired a car and the car park is a shoe box that is not managed, no dedicated parking and as the building is half residential and half tourists, residents use the hotel guests car park PROPERTY The property looks and is a run down investment for the owner. All money coming in and no money spent modernising yet they charge you like it is modern. The lift is slower then a snail on Valium with outdated scanning cards The pool is basic yet they charge like your in a penthouse The hallways are like an old outdated hospital corridor with paint peeling and 1940 carpet The building is half residential half hotel rooms so when you sleep you can hear people above dragging dining tables etc When checking in there were 2 people in front complaining about their room as ones electrical point didn’t work and ones microwave didn’t work ROOM Room is not cleaned for the entirety of your stay Your room is behind a number which you have to unlock and then you have two rooms right next to one another which you unlock your room again makes no sense and means multiple doors banging if your neighbour comes home late at night (refer to pictures) Rooms are basic however the view of the sea was nice (you have to pay extra for this) The exhaust fan in the bathroom doesn’t work and you are provided only 1 towel, with the humidity your towel was barely dry by the time you needed it again The shower looks like something you would shower in jail LOCATION Central to everything and the only good thing about the place Sleep in your car your would get better value for money and a better nights sleep.…