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Tropical Heritage Cairns

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#15 of 64 Hotels in Cairns
Certificate of Excellence
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Tropical Heritage Cairns
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489 Reviews from our TripAdvisor Community

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Showing 440: English reviews
Tully, Australia
Reviewed 15 March 2013

clean, comfortable, friendly, homely. Rosemary is gorgeous, couldnt be more helpful and friendly. the rooms are so spacious, could not fault. appreciate the free internet for the first 4 hrs, we have paid $15 at other places for this same service. the pool is lovely and the pool/ BBQ area is great, plenty of room and very clean. Continental breakfast...

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Helpful?
1Thank townsvillemiss65
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

Your response restores my confidence in humanity. You have said it all, Rosemary is a marvellous Manager and host assisted by fabulous staff that are intent on providing the best value or money in Cairns from a 3.5 star hotel. As you would have seen through consistent reviews we rate at present #7 out of 71 in Cairns, it was...

Jersey City, New Jersey
Reviewed 15 March 2013

Maybe I'm the anomaly here, but I've stayed at hotels on six continents and while the Tripadvisor reviews generally have helped me to the find best combination of value and quality, the reviews on Heritage Cairns made me scratch my head a bit after actually staying there. First off, its a good 15-minute walk to the main area of the...

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Helpful?
1Thank Rahul P
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

THANK YOU for your review. Yes you are the anomaly! I am not sure what you expect from a 3.5 star hotel but suggest next time you should choose a 5 star hotel and pay the difference. Following your review, we inspected all bathrooms, we found then all in excellent condition, in fact we are posting a picture on Trip...

Dallas, Texas
Reviewed 4 March 2013

Mary and Bruce were awesome! Such good host. I stayed there three nights and it was a perfect location to the city and tour pick-up. I walked each night to the local restaurants and walked the board walk along the ocean. They provided a towel for my Great Barrier Reef tour and made sure I had breakfast before each day's...

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Helpful?
Thank LarryJean
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

Thank you for taking time to write a review. We are pleased you enjoyed your stay at the Tropical Heritage. Sir Peter Barter

Andover, United Kingdom
Reviewed 23 January 2013

Not a lot can be added to what other people have reviewed, we thoroughly enjoyed our time in Cairns and this hotel is the one too stay in to help your Cairns experiance go pleasantly. We enjoyed our days out and swim in the pool after which strangely was empty along with the jaccuzzi. Thanks to all staff who made...

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Helpful?
Thank glen60
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

Thanks for taking time to write review. We are pleased you enjoyed your stay at the Cairns Heritage and hope you can return in the future to see more of Far North Queensland and perhaps Papua New Guinea. Sir Peter

Edinburgh, United Kingdom
Reviewed 18 January 2013

We just stayed two nights. The room was clean and comfortable and matched its 3 star rating. The hotel is in a good location about 10 minutes walk from the centre of Cairns with its Lido and Night markets. Nice and quiet. There is time-limited free wifi which is ample for checking emails/facebook/things to do etc. What makes this hotel...

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Helpful?
2Thank Daniel E
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

Thanks for your review. I agree it certainly matches 3 star rating by AAA but I have to tell you that the ratings by AAA are being questioned by hundreds of hotels and motels in Australia. Previously the Cairns Heritage was rated 3.4 stars by AAA and since then we have experienced exceptionally good ratings and have carried out major...

Perth, Australia
Reviewed 10 January 2013

Rosemary and Cynthia could not do enough for me and my wife on our recent stay in Cairns. They did everything they could to make our stay as pleasant as possible in what was a very distressing time for us. Rosemary and her team where their for us for everything from a listening post to giving us a lift to...

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Helpful?
1Thank Don L
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

Thank you for taking time to write a review. You have no idea how such positive comments spur Rosemary, Cynthia and her fantastic staff onto greater heights. I have known Rosemary for well over 20 years, she has always been the same in PNG and now in Australia. We are very proud owners of Cairns Heritage, the ratings have been...

Dunedin, New Zealand
Reviewed 8 January 2013

The two room suite was inexpensive, and big enough for the whole family. The staff are wonderful - helpful but not intrusive, frindly and just decent people. The place is spotless, and although not right in the centre of the downtown it is only 5 minutes away, and a pleasent stroll. Very good standard for decently priced accommodation.

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Thank BiddyNZ
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

Thank you for taking time to write such a positive response. It is encouraging for myself and indeed the management and staff to know we are satisfying our guests. We look forward to seeing you again in t he near future. Sir Peter Barter

Orlando, Florida, United States
Reviewed 1 January 2013

We stayed 2 separate nights, right before and after stay on one of the islands. Hotel staff very friendly and helpful, they also gave us a rider to the harbour. They allowed us to store extra luggage there between our stays. Easy to walk to many restaurants, very peaceful.

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Helpful?
1Thank Diane D
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

Thank you for taking time to write a review - we are pleased that you enjoyed your stay and that Rosemary and her fantastic staff made you feel welcome and assisted you with transport and storage of luggage. We look forward to seeing you again in the future. Sir Peter Barter

Brisbane, Australia
Reviewed 26 December 2012

Two main things made the stay at Heritage most enjoyable. Firstly, the cleanliness of the room and the building in general was unmatched to anywhere I have stayed in recent times. Secondly, the service from reception was faultless. From arrival to departure, we received excellent customer service. The really nice thing that we were treated as guests and not simply...

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Helpful?
1Thank MrPN
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

Thanks for your review, I know Rosemary will be tickled pink to read about her feat in communicating with you - she does this to all reservations. We hope you can revisit us sometime in the future! Sir Peter

Sydney, Australia
Reviewed 22 December 2012

Within walking distance to restaurants, The Esplanade, pier, casino but without the noise. Staff very obliging and helpful making my stay in Cairns most relaxing and enjoyable. Rooms good size and have recently been revamped. Small dining area on lower floor that is set up each morning for breakfast.

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Helpful?
Thank Elizabeth H
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

Thank you your review, we are pleased you enjoyed the stay, I respond to most of the reviews on behalf of Rosemary and I know whe will be very pleased that you found the hotel comfortable, clean - she goes to great length to make every feel at home. Sir Peter

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Amenities

Highlights
  • Pool
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Taxi service is available approx $20 each way between airport and hotel. Pool is basically large Spa. Internet is available at reception and wifi available throughout hotel. All rooms have tea/coffee making facilities, fridge, flat screen TV, en-suites and air conditioning . All rooms recently refurbished. We look forward to your visit to Cairns. ... more   less 

Additional Information about Tropical Heritage Cairns

Address: 8 Minnie St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $102 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Tropical Heritage Cairns 3.5*
Number of rooms: 45
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Also Known As:
Heritage Cairns Hotel Cairns
Heritage Hotel Cairns
Tropical Heritage Cairns Queensland
Hotel Style:
#4 Best Value Hotel in Cairns
#4 Spa Hotel in Cairns
#5 Family Hotel in Cairns
#7 Romantic Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Tropical Heritage Cairns staff and other travellers.
14 questions
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Questions? Get answers from Tropical Heritage Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Has an elevator so all rooms are accessible.”
Canada-Oz, 6 Mar 2017 | Read review
“Quiet hotel clse to all resturants and the boardwalk”
TracyR687, 16 Sep 2016 | Read review
“Any issues at all, just talk to the reception staff. They are friendly, and professional”
tasmedic, 23 Jul 2016 | Read review
“Ask for a refurbished room, (1 bedroom suites ).They don't have as good a view, but it's quieter & warmer on the north side of the building.”
christinefC2217CH, 22 Jul 2016 | Read review
“all rooms are almost similar.”
rishilobo, 2 Mar 2016 | Read review
5 of 5