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Reef Palms

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#3 of 66 Hotels in Cairns
Certificate of Excellence
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1 room 2 adults 0 children
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Reef Palms
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535 Reviews from our TripAdvisor Community

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Showing 486: English reviews
Brisbane
Reviewed 5 August 2015

The rooms were clean, comfortable and well-appointed. That was a great start, but the standout for the Reef Palms was the service. There was always a smiling, friendly face at reception, and nothing was too much trouble. The continental breakfast was nicely presented with great care taken to keep everything fresh and topped up. Absolutely no complaints!

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Helpful?
1Thank AussieDerm
Sharon H, Owner at Reef Palms, responded to this review

Thank you, we always appreciate it when our guests take the time to write. I hope you will stay with us again if you travel back to Cairns

Brisbane, Australia
Reviewed 27 July 2015

Just spent 5 nights at this great place in an ideal location. Our room had a large bath big enough for two. The hosts were really helpful and provided lots of information about what to see and do. We opted for the continental breakfast at $10 per person to have a complete break from cooking - well we were on...

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Helpful?
Thank Mrs A
Sharon H, Owner at Reef Palms, responded to this review

It is always a thrill when our guests have had a great time in Cairns and in particular, staying with us so that you very much for writing. Cairns is a wonderful region, lots to see and do and I hope you managed to see everything you wanted in your five days with us.

New South Wales, Australia
Reviewed 22 July 2015 via mobile

We stayed here on 2 separate occasions and both times rooms were clean and well appointed. I would not hesitate to stay here again. Reception area offers a large array of tourist information. The only down side was the towels, they could do with a bit of an update.

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Helpful?
Thank 1968can
Sharon H, Owner at Reef Palms, responded to this review

Thank you for staying with us, we hope to see you again soon. Funny you should mention the towels, we have just taken delivery of a new batch!

Reviewed 10 July 2015 via mobile

We have received excellent service from Colleen and Rob, I have never felt as at home as I have living here. Out trips were extremely well organised and we were looked after in every aspect. Going over and beyond does not even come near to describing our experience. 10 stars!!

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Helpful?
Thank Sean E
Sharon H, Owner at Reef Palms, responded to this review

Thank you so much! Colleen and Rob will have been thrilled to read your review. Colleen is my Tour Queen and loves nothing more than helping guests select trips. I'm so pleased you loved their outstanding service and hope to see you again if you travel to Cairns.

Kiwi on the loose
Reviewed 8 July 2015 via mobile

From our arrival to departure we were made comfortable by Colleen and Rob, they are truely great hosts. The hotel could do with a little updating but it is clean and we'll kept. About a 15 minute walk to town and many places to eat nearby. If we return to Cairns will definitely stay here again.

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Helpful?
2Thank Bertn
Sharon H, Owner at Reef Palms, responded to this review

Thank you for staying with us. I am sure Colleen and Rob will be thrilled to hear you enjoyed your stay with us and hope to see you again in the future.

Lismore, Australia
Reviewed 7 July 2015

This place is just wonderful, especially due to the staff. Colleen went above and beyond to make our stay such a wonderful experience. We were able to book the best day for our reef tour, given the weather forecast info they had for the outer reef. We got great advice about anything we asked for - restaurants, tour boat, gelati.....

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Helpful?
1Thank Justine C
Sharon H, Owner at Reef Palms, responded to this review

Thank you, this is exactly the type of service we try to provide and I know Colleen and Rob will be thrilled that you took the time to write and express your appreciation of their friendly and helpful service

Washington DC, District of Columbia
Reviewed 5 July 2015

Where do I begin. I picked it because I read a review about how helpful with recommendations for sights to explore. They couldn't have done more. Got immediate bookings very efficient, perfect for my teenage daughter and I. We had a day flight delay and they were flexible about the day change unlike the hotel company I booked through.Colleen the...

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Helpful?
1Thank Sandie I
Sharon H, Owner at Reef Palms, responded to this review

Thank you for your lovely review. We try very hard to provide a home away from home atmosphere for our guests so are thrilled that you enjoyed your time with us. Colleen and Rob are a lovely couple who certainly go the extra mile for our guests. Please come back and stay with us if you are in Cairns in...

Reviewed 5 July 2015 via mobile

Arrived after hours. My bus was late. I was welcomed & helped by both staff on the desk. Rooms are good size & very clean. It's quiet also close to food & restaurants. The only complaint is the smoking below drifts up to my balcony. Breakfast is available, nothing flash. But not expensive.

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Helpful?
Thank Pele T
Sharon H, Owner at Reef Palms, responded to this review

Thank you for taking the time to write, we appreciate it. We hope to see you again if you are passing through Cairns and are happy you enjoyed your night with us.

Portland, Australia
Reviewed 2 July 2015

Great hotel,close to airport,close to city,very friendly people,a perfect place to stay in cairns and to see all the sights.free shuttle from airport and into town.breakfast was easy and very good,and the pub up the road (think it was the cock and bull)must have the best pub food in North Queensland

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Helpful?
1Thank Richard S
Sharon H, Owner at Reef Palms, responded to this review

Thank you very much for writing. Colleen and Rob will be very happy to know you enjoyed your stay with us. The Cock and Bull definitely provides great meals and is an easy walk from the motel.

Reviewed 1 July 2015 via mobile

Brought 26 college students from the U.S. for three nights. Being a bit of the beaten track was great, and the apartment accommodations allowed them to save money by shopping. Colleen and her husband were terrifically helpful in shuttles and side trips.

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1Thank Susan M
Sharon H, Owner at Reef Palms, responded to this review

Thank you, we have many groups who come to stay with us, whether your stay is for sport, study, group tour or travelling with a large family group, we work hard to ensure that you enjoy your stay and try to accommodate any special requests. We hope to see you again if you travel to Cairns in the future.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
  • Laundry Service

Additional Information about Reef Palms

Address: 41-47 Digger St | corner McKenzie Street, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $113 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Reef Palms 3.5*
Number of rooms: 42
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Also Known As:
Reef Palms Cairns, Queensland
Reef Palms Hotel Cairns
Hotel Style:
#2 Best Value Hotel in Cairns
#4 Romantic Hotel in Cairns
#7 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Reef Palms staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is no lift so if you have difficulty managing luggage, request a ground floor room.There are only three levels though.”
 of 5 bubbles brona40, 1 Feb 2017 | Read review
“We chose bottom level as there is no elevators.”
 of 5 bubbles AngusSeattle, 14 Jan 2017 | Read review
“No elevator, so if you have a problem with stairs, ask for a ground floor room . . .”
 of 5 bubbles IRMO12HD, 10 Jan 2017 | Read review
“If on the senior side, ask to have a downstairs room as no lifts”
 of 5 bubbles trishwil, 20 Nov 2016 | Read review
“great value”
 of 5 bubbles atlantacitygirl, 16 Nov 2016 | Read review
5 of 5