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117 Grafton St, Cairns, Queensland 4870 Australia
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Room & Suite (42)
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About

#9 of 100 Specialty lodging in Cairns
Location
Cleanliness
Service
Value
Bounce Cairns is an award winning property, which was fully renovated in September 2018. With a great warm welcome in this tropical paradise, Bounce is the perfect base to explore this amazing city in style.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Game room
Snorkelling
Free airport transportation
BBQ facilities
Parking
Wifi
Outdoor pool
Breakfast available
Vending machine
Billiards
Airport transportation
Taxi service
Baggage storage
Non-smoking hotel
Shared kitchen
Sun terrace
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Bath / shower
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Budget
Languages Spoken
English
413Reviews2Q+A38Room tips
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Laura M wrote a review 21 Sep
Rockhampton, Australia140 contributions17 helpful votes
Much the same as other reviews, it is very noisy with the bar open to midnight and open to outside guests . When I went to make breakfast, the sign said "open at 0500" however it still wasn't open at 0630 with no one to call to open the locked door. That being said, the check in process was very easy and the rooms have the bathroom inside, rather than a separate public bathroom which I appreciated.
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Date of stay: August 2022
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TravelSisters wrote a review 18 Sep
12 contributions16 helpful votes
Plus: big, quite stable bunk beds, free breakfast and free bike hire, reading lights and power outlets in bed. The rest doesn’t really meet up to standards to be mentioned in this post. To give an idea: only 3 of 12 stove plates are working, kitchen is pretty dirty. So are the common areas, and ensuite bathrooms. Don’t expect housekeeping to have the bed made upon check in…
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Date of stay: September 2022Trip type: Travelled solo
Room Tip: If it is busy, I would recommend to get takeaway food rather than using the kitchen
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Fiona McAlister, General Manager at Bounce Cairns
Responded 1 week ago
Hi Sistertravelling, We are appreciate you taking the time to leave us some feedback. We are glad to know you liked the comfortable beds, free daily breakfast and the other amenities. We apologise that you had some issues with the hostel during your stay. Our housekeeping team clean the rooms and ensuite bathrooms daily including making beds for the incoming guests but guests are expected to also keep their area tidy after this time. The communal areas are cleaned in 3 hour segments 5 times daily including the kitchen, there are around 250+ people using this area who similar to the rooms are also asked to clean their dishes after use but this can be hard to control with how busy we are. We have new stoves/ovens currently on order scheduled to be delivered in the next week or so to upgrade this area of the kitchen. Kind regards, Bounce team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nywherebuthere wrote a review Jun 2021
Sydney, Australia34 contributions9 helpful votes
+1
First things first-to be completely honest and transparent;the manager did let me cancel my booking for the next two days and refunded the money.They did not refund the money for the night we stayed though-and what a night it was. The next most important thing-this is a hostel-aimed at backpackers;not so much families/couples or anyone that needs to sleep.The bar is open to 11 and the rooms are right next to it-so it was LOUD.After it shut there was still people drinking and carrying on for an hour,then they were slamming doors and yelling out.At 3am then at 5 am then at 6 the banging on doors started-hey are you catching the plane etc. The room was filthy and old.Take a look at the pics.Their photos aren’t what the room looks like. So to sum it up-LOUD AF AND YOU WONT SLEEP. THIS A BACKPACKER PARTY PLACE. CLOSE TO EVERYTHING. DIRTY ROOMS. MANAGER KINDLY LET US CANCEL THE NEXT NIGHTS AND REFUNDED US.
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Fiona McAlister, General Manager at Bounce Cairns
Responded 10 Jun 2021
Hi there, we would like to offer our sincerest apology that you were disturbed by noise during your stay with us. We normally operate our bar from 5pm-11pm with music playing there. Usually the music is at a quiet level after 10pm and will finish latest at 11pm, with all common areas being cleared of guests by 11.30pm latest. Typically, the weekend is busy here with backpackers coming into the city to go out to the bars as our dorm shares are aged 18-35 as advertised on all our platforms. We do have a night manager on duty who will remove any guests from common areas after 11pm and keep noise to a minimum as much as possible as guests are returning to their rooms at night. As you you stated we refunded your remaining nights and we are well advertised as a backpacker hostel. We hope you find somewhere more suited to your needs. Best wishes, Fiona McAlister, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roberta R wrote a review Mar 2021
18 contributions
I stayed at this hostel for 5 days and had the best time. The rooms are super clean with ensuite bathrooms, great showers, and good aircon. I slept in a dorm and every bed had a great blanket, plug in with USB and single light. Great feeling for privacy. Also had a look at their private rooms which looked pretty nice. The bar and pool are great and the staff is really helpful. Can highly recommend Bounce Cairns!
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Date of stay: February 2021
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fiona McAlister, General Manager at Bounce Cairns
Responded 12 Mar 2021
Hi Roberta, It was a pleasure hosting you during your trip to Cairns! We are so pleased to know you enjoyed your stay with us because of the clean and convenient facilities as well as our friendly team. We look forward to seeing you again on your next trip to FNQ! Best of luck with all your future travels. Kind regards, Bounce team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maicey B wrote a review Dec 2020
1 contribution
If known that had drunk guests with loud bass music to very very very in the night would not book here. Haven’t slept much since stay, say it on the website. Had friendly staff when first arrived but expect to not sleep here if book.
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Date of stay: December 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fiona McAlister, General Manager at Bounce Cairns
Responded 12 Dec 2020
Hi Maicey, we would like to offer our sincerest apology that you were disturbed by noise during your stay with us. We had a one off Christmas event on the weekend with a DJ which is why the music was louder than normal until midnight when the bar closed on Friday. Usually the music is at a quiet level after 10pm and will finish at midnight with all common areas being cleared of guests by 12.30am latest. Typically, the weekend is busy here with backpackers coming into the city to go out to the bars as our dorm shares are aged 18-35. We do have a night manager on duty who will remove any guests from common areas after midnight and keep noise to a minimum as much as possible as guests are returning to their rooms at night. We will investigate the matter further with the night manager on duty for the nights of your stay as we always strive to improve our service after such a complaint and we will take action as required. We hope the rest of your travels are fantastic. Best wishes, Fiona McAlister, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew wrote a review Aug 2020
Cairns, Australia2 contributions
Came into this hostel 4 weeks ago then just recently became staff. Brilliant atmosphere and good vibe. Fiona and Shelby make you feel welcome with open arms. Good bar and heap drinks. If you want a good stay with the price this is the place to be
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Date of stay: August 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fiona McAlister, General Manager at Bounce Cairns
Responded 19 Aug 2020
Thanks so much for your lovely review. We loved having you as a guest and then briefly as a member of our volunteer team. We are so glad to know you had a great time because of the good vibes and our welcoming team. Best of luck for your further travels and we hope to see you again soon. Kind regards, Bounce team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zak S wrote a review Aug 2020
1 contribution
Amazing place to stay highly reccomened to anyone passing through. Clean facilities, great bar and social area. Central location right withing walking distance of town and a good mix of Backpackers from all over the world
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Date of stay: August 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fiona McAlister, General Manager at Bounce Cairns
Responded 16 Aug 2020
Thanks for taking the time to leave us such a fantastic review. We are so glad you loved the clean facilities, central location and social atmosphere. We wish you the best for all your future travels. Kind regards, Bounce team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AAA wrote a review Aug 2020
34 contributions
Requested a quiet room. Was given one next to the laundry which was opened and used all night. Needless to say, it's 5am and haven't slept a wink. Maybe close the laundry by midnight like you do with the bar???
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Date of stay: August 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fiona McAlister, General Manager at Bounce Cairns
Responded 10 Aug 2020
Hi April, We would like to offer our sincerest apologies that you were dissatisfied with the noise level during your stay. We, unfortunately, had no other rooms available to switch you to during your stay. We do offer free earplugs at reception if those would have been beneficial to you. We hope your future travels meet all your expectations. Best wishes, Bounce team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Grace wrote a review Jul 2020
Cairns, Australia4 contributions
This place can accommodate different types of travelers such as solo travelers, friends, and couples. The bar and pool area are my favorites, really inviting. The staff is really helpful and nice! The only downside would be the size of the kitchen but other than that it's amazing
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Date of stay: October 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fiona McAlister, General Manager at Bounce Cairns
Responded 28 Jul 2020
Thank you very much for taking the time to leave us some feedback. We are so glad to know that you enjoyed your stay with us because of the modern facilities and our friendly team. We hope to see you again soon! Best wishes, Bounce team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Raymond W wrote a review Jul 2020
Townsville, Australia4558 contributions4528 helpful votes
Bounce has a very good location in the centre of Cairns. Our room was very comfortable and excellent value. We also found the staff to be very friendly. The only negative was the communal kitchen. It was extremely dirty, with food scraps and dirty dishes everywhere. It was so that on the second night of our stay we chose to eat out rather than use it.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
14 Helpful votes
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Response from Fiona McAlister, General Manager at Bounce Cairns
Responded 18 Jul 2020
Hi Camsean, Thank you for taking the time to leave us a some feedback. We are very glad to hear you loved the central location of the hostel, our comfortable rooms and our friendly team. We apologise for the inconvenience caused to you by the communal kitchen. Our team works throughout the day and night cleaning this area but we must also rely on guests cleanliness in this area as well. We hope you visit us again soon and enjoy any future travels. Best wishes, Bounce team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$60 - US$116 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the northern greenhouse hotel cairns
FORMERLY KNOWN AS
Shooting Star Apartments
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
35
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Frequently Asked Questions about Bounce Cairns
Which popular attractions are close to Bounce Cairns?
Nearby attractions include Cairns Aquarium (0.4 km), Esplanade Boardwalk (0.4 km), and Cairns Museum (0.1 km).
What are some of the property amenities at Bounce Cairns?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Bounce Cairns?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Bounce Cairns?
Yes, free parking is available to guests.
What are some restaurants close to Bounce Cairns?
Conveniently located restaurants include Falafellicious, Cruze Coffee, and Snoogies.
Are there opportunities to exercise at Bounce Cairns?
Yes, guests have access to a pool during their stay.
Does Bounce Cairns have airport transportation?
Yes, Bounce Cairns offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Bounce Cairns located near the city centre?
Yes, it is 0.4 km away from the centre of Cairns.
Are any cleaning services offered at Bounce Cairns?
Yes, laundry service and self serve laundry are offered to guests.