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Cairns Harbour Lights

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695 Reviews from our TripAdvisor Community

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Showing 659: English reviews
Hong Kong, China
Reviewed 3 weeks ago

Booked a 1-bedroom apartment and the room was very spacious. The view is great facing the Hilton hotel but still can have a view of the sea. Just a few minutes walk to the cruise terminal, which would be a great choice if you would go for a cruise to the famous Great Barrier Reefs. Plenty of restaurants downstairs and...

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Helpful?
Thank Natalie0303
Adriette M, General Manager at Cairns Harbour Lights, responded to this review

Thank you Natalie for sharing your feedback. I am glad you enjoyed your stay overall and I do appreciate that the reception renovations can cause inconvenience and I do apologise. Fortunately, it is only temporary and the end result will be a big improvement on what we currently have. We look forward to welcome you back soon, Kind Regards, Adriette

Reviewed 31 October 2016 via mobile

We booked a one bedroom apartment, for 7 nights. We were on the 3rd floor overlooking the Hilton. Position of the hotel was away from the main 'drag' of the esplanade, which is a short walk away. Still a fair few people around, not too quiet and definitely not noisy. The accommodation was clean and serviced daily. The only negative...

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Helpful?
Thank Debra L
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Debra, Thank you for your feedback. I am glad you enjoyed your 7 night stay overall. I also appreciate your feedback regarding the low water pressure, and we will certainly investigate this. I hope to welcome you back soon, when you are next in Cairns. Kind Regards, Adriette

Queensland, Australia
Reviewed 28 October 2016 via mobile

Booked room through Qantas Hotels for good deal. Studio room. Check in effortless. Room very clean, nice view out to south end of Harbour (or inlet). On floor five. Bathroom quite large, the shower area very large. Hot water immediate, water pressure very good. The location of Harbour Lights is probably the best one could have while in Cairns. Central...

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Helpful?
1Thank qantas_traveller
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Qantas Traveller, Thank you for sharing your feedback, I appreciate the time you have taken. I am glad you enjoyed your stay overall, and with our current refurbishment and spring cleaning, I am confident the mould smell will be disappearing. We look forward to welcome you back, Kind Regards, Adriette

brisbane
Reviewed 25 October 2016

We stayed in a 2 bedroom apartment overlooking the marina. The view was worth the money. I think the hotel could lift its game in many areas - mainly in maintenance. We had a toilet that did not flush ad a shower rose that fell off when you tried to move it. We told the front desk when we went...

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Helpful?
Thank rodgs
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Rodgs Thank you for your feedback and I am glad you enjoyed your stay overall. I do apologise for the maintenance issues you experience, however I am glad that we were able to fix it in a timely manner. I hope you would return to the hotel when you next visit Cairns. Look forward to welcome you back Kind...

Cairns, Australia
Reviewed 24 October 2016 via mobile

These guys sure know how to make you feel welcome. Cannot commend their customer service enough. I arrived after a conference and was depleted. I was given VIP service for the moment I entered. The room was extremely clean and comfortable. I rang for an extra blanket. Delivered with a smile.

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Helpful?
Thank Hbk2014854
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Hbk2014854 Thank you for taking the time to share such great feedback. I will pass it onto the hotel team. Kind Regards, Adriette

Maui, Hawaii
Reviewed 24 October 2016

Was telephoned prior to checkin to ask if we needed parking- which we did. Parking was arranged for us for when we arrived making things easy. On checking in we requested a late checkout and this too was also organised easily. When checking out we realised the hotel was very full so appreaciated the fact that a late checkout was...

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Helpful?
Thank Lynjam
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Lynjam, Thank you for sharing such great feedback. I will pass your feedback onto the team. Kind regards, Adriette

Cairns, Australia
Reviewed 23 October 2016 via mobile

The first room had toe nail clippings all over the carpet and smelled of mould . The second room was a disabled room, the smell of mould in that room was so bad I felt ill. The smell was so thick others could smell it on my clothes after we checked out. The bathroom was huge but had only one...

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Helpful?
Thank bkjarvinen
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Belinda, I am sincerely sorry for the experience you have had. I also apologise for the way in which the staff member responded, and I can assure you that it has been addressed. We are currently refurbishing our rooms, and I do hope that you will give us another chance after the refurbishment to look after you. Kind Regards,...

Melbourne, Australia
Reviewed 19 October 2016

First the good....there is a lot to like about this hotel. It is positioned right on the waterfront with a bunch of restaurants at your doorstep. We stayed in a room on the 5th floor at the rear of the building and still had a pleasant water view. Our room was a 1 br apartment so the room was large,...

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Helpful?
1Thank btandrmb
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear btandrmb Thank you for taking the time to provide such detailed feedback. I appreciate all the great feedback you have provided and will certainly pass it onto the hotel team. I have also taken note of the "niggles", and I can assure you we are currently reviewing our internet solution to enable the hotel connecting to the NBN. We...

Kalgoorlie, Australia
Reviewed 15 October 2016 via mobile

As a member of Accor I decided to book this hotel for views and it's close location Fitzroy Island transfers. Arrived from Perth flight at 6.00am, dropped suitcases off and went for a walk and lunch waiting for room to be ready by 2.00pm. Eventually got into room at 3.00pm, checking in staff not friendly, no assistance offered with luggage...

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Helpful?
Thank Lesley D
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Lesley, I am so sorry to hear about your disappointing experience. I will certainly address the various issues with the front desk team, as we pride ourselves on good and friendly service, and unfortunately in this instance it did not happen. I will also re-iterate the importance of pre-payments, as I understand the inconvenience it can cause if it...

Sydney, Australia
Reviewed 11 October 2016

If you are looking for accomodation close to everything I totally recommend Cairns Harbour Lights.We had a great stay the rooms were clean and tidy.We were well looked after with room service coming in every day to freshen our bathrooms and a general tidy up.My only disappointment is it went too quick.We will definetly be back.

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Helpful?
Thank janelleb296
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Hi Janelle, Thank you for your great feedback. We look forward to welcome you back again. Kind Regards, Adriette

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Cairns Harbour Lights

Address: 1 Marlin Pde | CityPort Harbourfront Complex, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $151 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cairns Harbour Lights 4*
Number of rooms: 94
Reservation Options:
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Also Known As:
Cairns Harbour Lights Hotel Cairns
Harbour Lights Apartments Cairns
Cairns Harbour Lights Queensland
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Questions & Answers

Here's what travellers have asked, with answers from Cairns Harbour Lights staff and other travellers.
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Questions? Get answers from Cairns Harbour Lights staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I last stayed in 1102 which was top floor facing upriver.”
 of 5 bubbles paul4874, 4 Dec 2016 | Read review
“Ask for a Marina view”
 of 5 bubbles brucelogan79, 26 Nov 2016 | Read review
“Higher rooms may have Moree of a view.”
 of 5 bubbles 223vickis, 6 Oct 2016 | Read review
“View = price, if you aren't staying long. Just keep that in mind.”
 of 5 bubbles OptimisticNYC, 25 Sep 2016 | Read review
“Request a room high up and looking over the harbor!”
 of 5 bubbles sarahbY3131ZP, 18 Sep 2016 | Read review
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